LevelEleven - Detailed Review
Sales Tools
LevelEleven - Detailed Review Contents
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LevelEleven - Product Overview
LevelEleven Overview
LevelEleven is a performance management platform that specializes in boosting sales team productivity and engagement through gamification, coaching, and real-time performance tracking.Primary Function
LevelEleven’s primary function is to motivate, engage, and coach sales teams by reinforcing the behaviors that drive better outcomes. It transforms performance tracking into an interactive experience, allowing organizations to set clear goals and monitor key performance indicators (KPIs) in real time.Target Audience
The target audience for LevelEleven includes sales teams, sales managers, and executives within organizations looking to improve their sales performance and customer success strategies. It is particularly beneficial for companies aiming to enhance the execution of their sales strategies and foster a culture of performance.Key Features
Motivation
LevelEleven uses gamification to enhance key behaviors through real-time leaderboards, automated sales contests, live broadcasts of major achievements and KPIs, and personalized recognition for sales representatives. This includes features like leaderboards, contests, and TV broadcasts to foster healthy competition.Engagement
The platform emphasizes behaviors that drive results through performance scorecards for both managers and reps. It provides intelligent goal tracking, insights into conversion metrics, and team performance, along with real-time recognition using badges and milestones.Coaching
LevelEleven offers consistent coaching through data-driven one-on-one sessions, activity snapshots for effective discussions, customizable coaching templates, and success plans with actionable items to expedite onboarding. Managers can coach with consistency using actionable data to drive results.Integration
LevelEleven integrates seamlessly with CRM systems like Salesforce, allowing for a comprehensive view of sales performance and easy implementation of its features within existing workflows. By aligning individual contributions with overarching business objectives, LevelEleven encourages healthy competition, cultivates a culture of continuous improvement, and optimizes sales processes, leading to higher performance and sustained growth. LevelEleven - User Interface and Experience
User Interface Overview
The user interface of LevelEleven is widely praised for its intuitiveness and ease of use, making it a compelling tool in the sales performance management category.Intuitive Design
LevelEleven boasts a clean and user-friendly interface that is easy to understand and navigate. Users appreciate the software’s simple and fluid design, which allows even those who are not tech-savvy to quickly get accustomed to its features.Ease of Use
The platform is known for its ease of use, particularly for administrators and end-users. For instance, admins can easily set up and manage the system with the help of Scorecard Builder templates, and the integration with Salesforce makes customizations and permission settings straightforward.Customizable Dashboards
LevelEleven allows users to create customizable dashboards that display key performance indicators (KPIs) relevant to their specific needs. This feature ensures that each team member has access to the information they need to perform at their best, making the interface highly adaptable to different user roles.Gamification Elements
The software incorporates gamification elements such as leaderboards, contests, and scorecards, which are visually appealing and engaging. These features help motivate sales teams and make the work environment more enjoyable and competitive.Mobile Accessibility
LevelEleven is mobile-friendly, allowing users to access its features on-the-go. This ensures that productivity is not confined to the office, providing flexibility and convenience for sales teams.Support and Setup
Users have noted that the support team is very helpful during the setup process. Although some users have mentioned that the installation instructions could be clearer, the overall setup experience is generally smooth, especially for those using Salesforce.Minor Drawbacks
While the interface is generally well-received, some users have pointed out a few minor issues. For example, some features may require more testing and trial/error when used with custom objects rather than standard Salesforce objects. Additionally, there have been some reports of minor bugs and the need for occasional updates to improve certain functionalities.Conclusion
Overall, LevelEleven’s user interface is praised for its clarity, ease of use, and engaging design, making it a valuable tool for sales teams looking to boost performance and engagement. LevelEleven - Key Features and Functionality
LevelEleven Overview
LevelEleven is a comprehensive sales performance management solution that integrates seamlessly with Salesforce and other sales tools, offering a range of features to enhance sales team performance and engagement. Here are the main features and how they work:Sales Performance Metrics and Analytics
LevelEleven allows you to track and analyze various sales performance metrics in real-time. This includes the ability to monitor up to 20 metrics per scorecard, which helps reps and managers focus on key behaviors that drive revenue, such as face-to-face meetings or new product sales.Automated Competitions and Gamification
The platform features automated competitions and real-time leaderboards that motivate sales teams through healthy competition. This includes personalized celebrations, company-wide alerts, and the ability to broadcast live to TVs, all of which help in boosting morale and engagement.Coaching and Feedback
LevelEleven provides structured coaching cadences and customizable templates for coaching sessions. Managers can create action items from 1-on-1 meetings, add coaching notes directly into the CRM, and use enhanced record details to find specific coaching records quickly. The “Link Accounts/Opps in Coaching” feature allows linking accounts and opportunities in Salesforce directly from coaching notes, providing additional context for feedback.Out-of-Office Management
The platform includes an “Out-of-Office” feature that allows managers and reps to indicate when team members are out of the office. This ensures that metrics are adjusted accordingly, avoiding any penalization of reps or teams due to absences.Multi-Lingual Support
LevelEleven supports over 10 languages, matching the user-selected locale, which is particularly beneficial for global companies where multiple languages may be legally mandated.Action Item Status Panel
This feature provides a consolidated view of all open, closed, and not achieved action items. Managers can see the status of the entire team or specific reps, and this panel can be accessed from anywhere within the Scorecard at any time.Zero Commits
Available in the Executive Scorecard, “Zero Commits” tracks the number of people who have not updated a given metric in a specified time period. This helps senior leaders identify critical behaviors that are not being performed.Integrations
LevelEleven is a native Salesforce app, which means it integrates seamlessly with Salesforce and other tools like Salesloft, Gong, Outreach, Chorus, Velocify, RingDNA, and DialSource. These integrations allow for a cohesive data framework, enabling teams to track interactions and outcomes without manual input.AI and Data-Driven Insights
While LevelEleven itself does not explicitly integrate AI in the way some other platforms do, it uses data and analytics to provide actionable insights. For example, the platform’s real-time pacing algorithm and early warning alerts help managers identify areas that need attention. The data-driven sales coaching feature allows for structured coaching based on actual performance data, which can be seen as a form of implicit AI-driven decision-making through advanced analytics.Conclusion
In summary, LevelEleven focuses on leveraging data analytics and integration with other sales tools to enhance sales performance, motivation, and coaching, although it does not explicitly highlight AI as a core component of its functionality. LevelEleven - Performance and Accuracy
LevelEleven Overview
LevelEleven is a comprehensive Sales Performance Management (SPM) software that has garnered significant praise for its ability to enhance sales team performance, engagement, and accuracy. Here are some key points regarding its performance and accuracy:Performance
LevelEleven excels in several areas that contribute to its strong performance:Real-Time Performance Tracking
The software allows for continuous monitoring of sales activities and performance metrics, enabling immediate insights and adjustments. This real-time tracking helps teams adapt strategies quickly in response to current data.Gamification and Motivation
LevelEleven incorporates gamification elements such as leaderboards, contests, and customizable “splashes” that celebrate achievements, significantly boosting motivation and engagement among sales teams. Users have reported increased excitement and better performance when these features are used.Data-Driven Coaching
The platform provides targeted coaching and feedback based on performance data, making sales training programs more effective. Managers can easily access reports and dashboards to track progress and have more effective one-on-one meetings.Integration with CRM Systems
LevelEleven seamlessly integrates with popular CRM platforms like Salesforce, ensuring data consistency and reducing manual entry. This integration helps in tracking sales activities and performance metrics accurately.Accuracy
The accuracy of LevelEleven is supported by several features:Advanced Analytics
The software leverages advanced analytics to uncover trends and insights, informing strategic decision-making. This helps in identifying key behaviors that drive sales and in setting accurate goals and metrics.Customizable Dashboards and Scorecards
Users can tailor dashboards to display the most relevant KPIs, ensuring that each team member has access to the information they need to perform at their best. This customization enhances the accuracy of performance tracking and goal setting.Historical Data Analysis
LevelEleven allows for the analysis of historical performance data to identify patterns and predict future sales trends, aiding in better planning and resource management.Limitations and Areas for Improvement
While LevelEleven is highly regarded, there are some areas where it could improve:Feature Release Pace
Some users have noted that the pace of feature releases can be slow, with smaller updates sometimes taking a backseat to larger changes. This can be frustrating for teams that require more agile development.Configuration and User-Friendliness
Some users have found the initial configuration of LevelEleven to be a bit complicated, especially for novice users. Better training aids and support are suggested to address this issue.Customer Support
There have been reports of slow or inadequate customer support, particularly with issues like connection problems with Salesforce. This is an area that needs improvement to ensure consistent user satisfaction.Retroactive Competitions
LevelEleven does not allow competitions to be applied retroactively, which can be a limitation for teams that want to analyze past performance within the context of current competitions.Conclusion
In summary, LevelEleven is a powerful tool for sales performance management, offering real-time tracking, gamification, and data-driven coaching that significantly enhance sales team performance and accuracy. However, it has some limitations, particularly in the areas of feature release pace, user-friendliness, customer support, and the ability to apply competitions retroactively. LevelEleven - Pricing and Plans
Pricing Plans
LevelEleven has two pricing editions:
Motivate Plan
- Price: $40 per user per month
- Features: This plan includes the basic features necessary for motivating your sales team, such as personalized scorecards, live TV broadcasts, and contest automation. It helps in reinforcing the fundamental behaviors that drive sales results.
Coach Plan
- Price: $50 per user per month
- Features: This plan includes all the features of the Motivate plan, plus additional coaching tools. It provides comprehensive coaching notes, activity snapshots, action items, and scoring, which help managers and sales reps have better coaching discussions and ensure no one falls through the cracks.
Additional Notes
- No Free Version: LevelEleven does not offer a free version of their software.
- License Requirements: Licenses are required for all users who will interact with the app, including sales team members, Salesforce admins, and managers who will build contests or view leaderboards. The pricing is the same for all users.
- Installation and Compatibility: The software is a native Salesforce app, compatible with Professional, Enterprise, Unlimited, and Force.com editions. It does not count against the object and app limits within your Salesforce org.
This structure is designed to help you choose the plan that best aligns with your team’s needs and budget.
LevelEleven - Integration and Compatibility
LevelEleven Overview
LevelEleven, a sales performance management solution, is notable for its seamless integration with various tools and its compatibility across different platforms, particularly within the Salesforce ecosystem.
Native Salesforce Integration
LevelEleven is a native app within Salesforce, which means it integrates automatically with any application within the Salesforce platform. This native integration eliminates the need for multiple third-party data connectors and extensive administrative setup, providing a cohesive and secure process.
Multiple Tool Integrations
LevelEleven integrates with a wide range of sales and performance management tools to enhance its functionality. Some of these integrations include:
- Salesloft: To measure and coach sales performance.
- Gong: For analyzing customer interactions to close deals.
- Outreach: To bring sales engagement data to life with gamification.
- Chorus: To drive healthy competition and motivate teams through conversation intelligence.
- Velocify: For sales acceleration and improving rep productivity.
- RingDNA: To focus on the right behaviors and activities using power dialer data.
- DialSource: To coach common sales activities.
- Geopointe: For combining location intelligence with sales performance data.
Communication and Collaboration Tools
LevelEleven also integrates with popular communication and collaboration platforms such as Slack and Microsoft Teams, allowing for real-time updates, celebrations, and company-wide alerts.
Performance and Analytics Tools
The platform leverages data from Salesforce to build motivational campaigns, provide visibility into performance, and offer personalized performance analytics, historical trends, and peer comparisons. Features like Performance Scorecards and Manager Scorecards help in tracking and managing team performance effectively.
Cross-Platform Compatibility
LevelEleven is supported on various platforms, including web, Android, and iPhone/iPad, ensuring that users can access and utilize the tool from different devices.
Additional Integration Capabilities
Through services like ApiX-Drive, LevelEleven can be integrated with over 294 other systems without the need for programming. This allows for automatic data transfer between systems, enhancing the tool’s versatility and ease of use.
Conclusion
In summary, LevelEleven’s integration capabilities are extensive and well-suited for businesses looking to consolidate their sales performance management within the Salesforce ecosystem, while also offering flexibility across multiple tools and platforms.
LevelEleven - Customer Support and Resources
Customer Support Options
LevelEleven provides multiple channels for customer support:- Phone Support: Users can contact LevelEleven via phone at 1 (800)-932-3779.
- Email/Help Desk: Customers can also reach out through email at
gethelp@leveleleven.com.
Additional Resources
Here are some of the additional resources available to LevelEleven users:Documentation and Guides
While the specific website provided does not detail extensive documentation, it is common for such platforms to offer user guides, FAQs, and other resources. However, based on the available information, it seems users would need to contact support directly for detailed guides.Training Options
LevelEleven likely offers training options, although the specifics are not outlined in the sources. Typically, such training would help users get familiar with the platform’s features, such as campaign management, incentive management, and sales activity management.Community and Reviews
Users can benefit from reviews and feedback from other customers. LevelEleven has a presence on platforms like GetApp, where users can read reviews and see overall ratings to help them understand the product’s effectiveness.Integrations and Compatibility
LevelEleven is a native Salesforce app, which means it integrates seamlessly with Salesforce and other compatible tools. This integration can be a valuable resource for users already using Salesforce, as it allows for a cohesive and streamlined experience.Feature-Specific Resources
LevelEleven offers features like customizable coaching templates, performance scorecards, and gamification tools. These features are designed to help sales teams focus on key behaviors and improve performance. Users can leverage these tools to develop their front-line sales teams more effectively. If you need more detailed information or specific guides, it would be best to contact LevelEleven’s support team directly through the provided contact methods. LevelEleven - Pros and Cons
Advantages of LevelEleven
Motivation and Engagement
LevelEleven is highly effective in motivating sales teams through gamification. It uses real-time leaderboards, contests, and public recognition to foster a competitive and engaging environment, which encourages sales reps to excel and drive key behaviors.Performance Management
The platform provides comprehensive performance management tools, including Performance Scorecards for both managers and reps. These scorecards offer visibility into individual and team performance, helping to identify areas that need improvement and track progress over time.Coaching and Onboarding
LevelEleven facilitates consistent and data-driven coaching through customizable coaching templates, activity snapshots, and success plans. This is particularly useful for onboarding new reps, as it sets clear expectations and ensures consistent performance from the outset.Integration with Salesforce
As a native Salesforce app, LevelEleven integrates seamlessly with Salesforce data, allowing for the creation of motivational campaigns and detailed performance analytics directly within the CRM.Flexibility and Customization
The platform is flexible and can be customized to fit different sales teams’ needs, whether it’s for inside sales, seasonal sales, or other specific sales behaviors. It adapts to the organization’s unique metrics and goals, ensuring that the focus remains on the behaviors that drive results.Conversion Insights
LevelEleven’s Conversion Insights feature helps organizations understand how their activities lead to conversions and closed deals. This predictive capability allows teams to optimize their sales processes and improve future performance.Disadvantages of LevelEleven
Cost
LevelEleven can be expensive, with pricing starting at $600 per user. This may be a significant investment for smaller organizations or those with limited budgets.Limited Alternatives Comparison
While LevelEleven offers a range of features, some users might find that alternative solutions provide better value for money, especially if they are looking for more affordable options with similar functionalities.Potential Overemphasis on Gamification
Some users might find that the gamification aspects, while motivating, could overshadow other critical aspects of sales performance management if not balanced properly. It’s important to ensure that the focus remains on meaningful behaviors rather than just competition.Dependence on Data Quality
The effectiveness of LevelEleven relies heavily on the quality of the data tracked in Salesforce. Poor data quality can lead to inaccurate performance metrics and coaching insights, which could undermine the platform’s benefits. By considering these points, organizations can make a more informed decision about whether LevelEleven aligns with their sales performance management needs and budget. LevelEleven - Comparison with Competitors
When Comparing LevelEleven with Other AI-Driven Sales Tools
Several key aspects and alternatives come into focus.LevelEleven Key Features
LevelEleven is a sales performance management solution that integrates natively with Salesforce. It uses data and analytics to optimize sales campaigns, identify areas needing attention, and motivate the sales team. Here are some of its key features:- Performance Metrics and Reporting/Analytics: Provides personalized performance analytics, historical trends, and peer comparisons to help sales reps understand their performance.
- Campaign Management and Incentive Management: Helps define key sales behaviors and build motivational campaigns based on real-time data.
- Sales Activity Management: Tracks and manages sales activities such as face-to-face meetings and new product focus areas.
Unique Features
- Native Salesforce Integration: LevelEleven is directly accessible from within Salesforce, making it seamless to use existing CRM data.
- Leaderboard Feature: Motivates sales agents by comparing their performance against their peers.
Alternatives and Competitors
Ambition
Ambition is a strong alternative to LevelEleven, offering features such as displaying key metrics on big-screen TVs, effective 1:1 coaching programs, pacing alerts, and real-time competitions. It provides managers with the tools to coach reps to achieve quota-crushing success.Spinify
Spinify gamifies business activities, which can be particularly useful for target-based employees. It boosts performance by tapping into individual motivational drivers through visualization, competition, recognition, and celebration elements.SalesScreen
SalesScreen combines visualization, competition, recognition, and celebration to engage sales reps and boost performance. It helps teams reach their goals by leveraging these motivational drivers.Mindtickle
Mindtickle is a revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change. It offers AI-powered role-plays, personalized training, and data-driven coaching for frontline managers. Mindtickle is recognized as a market leader in sales onboarding, training, and performance management.Comparison Points
- Integration: While LevelEleven integrates seamlessly with Salesforce, alternatives like Mindtickle offer a single, integrated platform for various sales functions, including onboarding, training, and performance management.
- Gamification: Spinify and SalesScreen focus heavily on gamification to motivate sales teams, which is not a primary feature of LevelEleven.
- AI-Powered Insights: Mindtickle and Salesforce Einstein provide AI-powered insights into sales and customer data, which is similar to LevelEleven’s analytics capabilities but may offer more comprehensive AI-driven features.
- Cost and Scalability: LevelEleven starts at $600 per user, which might be less scalable for small businesses compared to some alternatives. For example, Exceed.ai, while pricey at $1950 per month, can be justified as a virtual assistant, potentially offering better value for larger enterprises.
LevelEleven - Frequently Asked Questions
Frequently Asked Questions about LevelEleven
What is LevelEleven and what does it do?
LevelEleven is a sales performance management solution that uses data and analytics to optimize sales campaigns, identify areas needing attention, and motivate sales teams. It integrates with Salesforce to track key sales behaviors and provide real-time performance analytics, historical trends, and peer comparisons to drive revenue.What are the key features of LevelEleven?
LevelEleven offers several key features, including competition templates, custom and team competitions, simultaneous competitions, performance scorecards, real-time updates, leaderboards, badges, and notifications. It also includes tools for coaching, such as data-driven one-on-one sessions, activity snapshots, and customizable coaching templates. Additionally, it provides CRM integration, TV streaming, and mobile access.How does LevelEleven integrate with other systems?
LevelEleven is a native Salesforce app, meaning it is directly accessible from within the CRM. It uses the data tracked in Salesforce to build motivational campaigns and provide visibility into performance. It also integrates with platforms like Slack and Teams.What are the pricing plans for LevelEleven?
LevelEleven offers two main pricing editions:- Motivate: Starting at $40 per user per month, this plan includes features like competitions, badges, scorecards, and Slack/Teams integration.
- Coach: Starting at $50 per user per month, this plan includes everything from the Motivate edition plus additional coaching and onboarding features.
Who are the typical users of LevelEleven?
LevelEleven is used by a variety of businesses, including large enterprises, mid-size businesses, and small businesses.What languages does LevelEleven support?
LevelEleven currently supports the English language.Does LevelEleven offer an API?
No, LevelEleven does not have an API available.What level of support does LevelEleven offer?
LevelEleven offers support through phone and email/help desk options.Can I customize the competitions and challenges in LevelEleven?
Yes, LevelEleven allows administrators to create custom competitions based on KPIs specific to their team. It also supports team competitions, simultaneous competitions, and adjustments to leaderboards and goal metrics.How does LevelEleven help in motivating sales teams?
LevelEleven motivates sales teams through gamification, including real-time leaderboards, automated sales contests, live TV broadcasts of major achievements, and personalized recognition for reps. It also uses badges, milestones, and public recognition to foster a competitive and motivating environment.Is there a trial or refund policy for LevelEleven?
While the specific details on trial options are not provided, it is noted that all sales are final, and there are no refunds once the purchase is completed. It is recommended to review the software’s features and any available trial options before making a purchase.How does LevelEleven enhance sales performance and engagement?
LevelEleven enhances sales performance by aligning individual contributions with overarching business objectives, fostering a culture of continuous improvement, and providing real-time insights into conversion metrics and team performance. It also engages teams through performance scorecards, intelligent goal tracking, and real-time recognition. LevelEleven - Conclusion and Recommendation
Final Assessment of LevelEleven
LevelEleven is a comprehensive sales performance management solution that leverages data analytics, gamification, and real-time tracking to optimize sales team performance. Here’s a detailed look at its benefits, key features, and who would most benefit from using it.Key Features and Benefits
- Performance Analytics and Tracking: LevelEleven integrates seamlessly with Salesforce, allowing sales reps to access personalized performance analytics, historical trends, and peer comparisons. This real-time data helps in setting clear goals and monitoring key performance indicators.
- Gamification and Motivation: The platform uses leaderboards, contests, and rewards to create a competitive and motivating environment. This approach encourages healthy competition and fosters a culture of continuous improvement.
- Campaign and Incentive Management: LevelEleven enables companies to initiate team-wide contests, identify top performers, and reward them, which can significantly boost sales productivity and revenue.
- Coaching and Performance Management: The platform provides tools for consistent coaching, including data-driven one-on-one sessions, activity snapshots, and customizable coaching templates. This helps in validating the effectiveness of coaching and improving overall team performance.
- Conversion Insights: LevelEleven’s Conversion Insights feature helps in understanding how sales activities lead to conversions and closed deals, allowing teams to predict future success and adjust their strategies accordingly.
Who Would Benefit Most
LevelEleven is particularly beneficial for organizations that rely heavily on sales and service teams to generate income. Here are some key groups that would benefit:- Inside Sales Teams: LevelEleven is highly effective for inside sales teams, especially those in call centers or SDR roles, where high activity levels are common. It helps in coaching, follow-up, and performance management.
- Field Sales Reps: Field sales reps can use LevelEleven to stay on top of their accounts, identify opportunities that need attention, and track their progress against quotas in real-time.
- Sales Managers: Managers can use the platform to set clear goals, monitor performance, and provide consistent coaching. The visibility and self-awareness it provides help in making data-driven decisions.