Eightfold.ai - Detailed Review
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Eightfold.ai - Product Overview
Overview
Eightfold.ai is a pioneering AI-driven platform focused on transforming talent management and recruitment processes. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
Eightfold.ai is an AI-native talent intelligence platform that enables holistic talent strategies. It helps organizations recruit, retain, and grow a diverse global workforce by leveraging a vast global data set of over 1.5 billion talent profiles and skills. The platform uses AI to match people to opportunities, including full-time, part-time, project, and gig work, based on their skills and potential.
Target Audience
The primary target audience for Eightfold.ai includes:
- Human Resources Professionals: Responsible for talent acquisition, employee development, and workforce planning.
- Talent Acquisition Specialists: Focus on sourcing, attracting, and hiring qualified candidates.
- Hiring Managers: Make final hiring decisions and ensure new employees fit the organization.
- Large Enterprises: Organizations looking to optimize their talent management processes.
- Diversity and Inclusion Professionals: Those involved in creating a welcoming and equitable work environment.
Key Features
- Talent Acquisition: Includes functions for sourcing, candidate relationship management (CRM), applicant tracking, interview scheduling, and more. It also uses AI-powered “Copilots” to improve productivity and candidate experiences.
- Talent Management: Allows employees to find reskilling and upskilling opportunities through courses, mentors, and projects based on their current skills and career aspirations. It also includes succession planning capabilities.
- Career Hub: Empowers employees to own their careers by providing AI-driven insights into career paths, skill gaps, and personalized action plans. Managers can also use this tool to foster skill development aligned with business goals.
- Global Reach: Available in 155 countries and 24 languages, making it a versatile tool for global workforce management.
- Bias Reduction: Uses AI to mask personal information and reduce bias in the recruitment process, ensuring more diverse and inclusive hiring practices.
- Data-Driven Insights: Analyzes talent against a vast global data set to rank candidates by experience, skills, and potential, helping organizations make informed hiring decisions.
Conclusion
Overall, Eightfold.ai is a comprehensive platform that streamlines recruitment, enhances employee development, and supports strategic workforce planning, all driven by advanced AI technology.
Eightfold.ai - User Interface and Experience
User Interface and Experience of Eightfold AI
The user interface and experience of Eightfold AI, particularly in its Talent Intelligence Platform, are crafted with several key elements to ensure ease of use, engagement, and factual accuracy.
Intuitive User Experience
Eightfold AI has invested significantly in creating an intuitive user interface. The platform is designed to be user-friendly, ensuring that HR professionals can quickly and easily access the insights and tools they need. This reduces the learning curve and increases productivity, making it accessible even for those who may not be tech-savvy.
Insightful and Explainable Insights
The new Eightfold Intelligent Experience (IX) is built to surface insights in a transparent and explainable manner. This means that users can effortlessly discover the information they need exactly when they need it, through seamless navigation. The insights are presented in a way that is easy to comprehend, helping users make informed decisions about hiring, retention, and development.
Easy and Dynamic Interface
The IX platform is engineered to be easy and dynamic. It eliminates distractions to provide a peaceful user experience, ensuring that the right insights are presented at the right time. The interface is also personalized based on company and role preferences, adapting to individual needs and preferences.
Personalization
Eightfold AI’s platform uses AI-driven productivity to personalize the experience for each user. Every interaction within the platform informs future recommendations, making the experience dynamic and self-updating. This personalization helps users focus on the tasks at hand, whether it’s calibrating hard-to-fill roles or identifying qualified contingent workers.
Engaging and Interactive
The platform is designed to be fun and interactive, with elements like achievements, engaging animations, and playful imagery. This approach invites users to explore the platform’s capabilities repeatedly, making the talent management process more engaging and enjoyable.
Feedback Integration
Eightfold AI places a strong emphasis on customer feedback. The company has incorporated feedback from its champion customers into the design of the IX platform, ensuring that the user experience is improved based on real-world usage and insights.
Scalability and Customization
The platform is highly customizable and scalable, allowing it to meet the specific needs of different organizations regardless of their size or industry. This flexibility ensures that the platform can grow alongside the business, providing a long-term solution for talent management.
Overall, the user interface of Eightfold AI is designed to be intuitive, insightful, and engaging, making it easier for talent professionals to manage their tasks efficiently and effectively.
Eightfold.ai - Key Features and Functionality
Eightfold AI Overview
Eightfold AI is a comprehensive Talent Intelligence Platform that leverages AI technology to enhance various aspects of talent management, recruitment, and employee development. Here are the key features and how they work:
Talent Acquisition
Sourcing and Candidate Identification
Sourcing and Candidate Identification: Eightfold AI allows recruiters to search a broad candidate pool to identify and recruit passive talent. This feature uses AI to match candidates with job openings based on skills, potential, and learnability.
Job Posting
Job Posting: The platform enables the posting of job descriptions, allowing candidates to apply directly within the software or on the company’s website. This streamlines the application process and makes it more accessible.
Applicant Tracking
Applicant Tracking: Eightfold provides tools to track and analyze candidate applications throughout the recruiting process. This includes advancing, moving, and rejecting applications, as well as adding notes and tags, all of which can be synced with other HR systems like Greenhouse and Oracle Taleo.
AI-Powered Sourcing and Screening
Unbiased Sourcing
Unbiased Sourcing: The platform can hide or anonymize candidate information commonly associated with bias, ensuring a more fair and inclusive hiring process. Additionally, it helps in creating and editing non-biased job descriptions.
AI-Assisted Proctoring and Assessments
AI-Assisted Proctoring and Assessments: Eightfold offers AI-driven assessments and proctoring tools to evaluate candidate skills and fit more accurately.
Talent Management and Development
Career Pathing
Career Pathing: The platform generates personalized career paths for employees, using data-driven insights to develop meaningful and rewarding career development opportunities. It maintains user profiles that include data such as existing skills, work history, and career interests.
Skills-Based Approach to Project Staffing
Skills-Based Approach to Project Staffing: Eightfold matches the right people to the right projects based on their skills, potential, and learnability, ensuring that projects are staffed efficiently and effectively.
Analytics and Reporting
Dashboards and Visualization
Dashboards and Visualization: The platform provides centralized dashboards and visualization tools to help users interact with and analyze data. This includes analytics dashboards showing employee capabilities and potential organization-wide skill gaps.
Reporting
Reporting: Eightfold generates reports on talent marketplace usage, engagement, and other important business metrics, helping organizations track progress and make informed decisions.
Automation and Efficiency
Automation
Automation: The platform automates many manual tasks, such as reviewing resumes and searching through large applicant databases, freeing recruiters to focus on higher-value activities like building candidate relationships and strategizing with hiring managers.
Self-Service
Self-Service: Eightfold offers self-service capabilities that assist users with tasks that typically require specialist assistance, making the platform more user-friendly and efficient.
Integration and Interoperability
Integration APIs
Integration APIs: The platform integrates with various HR software systems, such as Oracle Taleo, Greenhouse, Workday Recruiting, and SAP SuccessFactors, using APIs to facilitate the seamless sharing of employee data. This ensures a bi-directional data flow that meets audit and compliance needs.
Diversity and Inclusion
Diversity Promotion
Diversity Promotion: Eightfold provides recruiting solutions that promote hiring for diversity, ensuring a more inclusive and diverse workforce. This includes features like unbiased sourcing and non-biased job description management.
Performance and Mobility
Performance
Performance: The platform is consistently available and reliable, allowing users to complete tasks efficiently. It also supports mobile access, making it accessible for users on the go.
Internationalization
Internationalization: Eightfold supports multiple languages and currencies, enabling users to view and transact business in different regions.
Conclusion
Overall, Eightfold AI integrates AI technology to streamline and enhance talent acquisition, management, and development processes, providing a comprehensive solution for organizations to manage their workforce effectively.
Eightfold.ai - Performance and Accuracy
Evaluating the Performance and Accuracy of Eightfold.ai
Eightfold.ai, a prominent AI-driven search tool in the talent acquisition and management space, involves several key aspects.
Performance Metrics and Accuracy
Eightfold.ai employs a sophisticated mathematical model built using machine learning techniques to predict the match between a candidate’s profile and a job position. Here are some key points on its performance and accuracy:
Model Evaluation
The company conducts rigorous evaluations on their models to ensure they meet high standards before launch. These evaluations include standard accuracy metrics such as AUC, Precision, Recall, and F1, as well as specific fairness metrics like Demographic Parity, Impact Ratio, Equality of Opportunity, and Equalized Odds. This ensures the model is fair and accurate across different groups and protected categories.
Data Training and Testing
The data is divided into train and test sets to prevent data leakage, ensuring the model is tested on unseen samples. Early stopping based on classification results across different groups helps mitigate bias during training.
Fairness Metrics
Eightfold.ai uses various fairness metrics to compare the outcomes of the classification algorithm across different groups. This includes Group Fairness and Individual Fairness, ensuring that similar inputs receive similar outcomes.
Limitations and Areas for Improvement
Despite its strong performance, there are some areas where Eightfold.ai can improve:
Usability
Users have noted that the platform could benefit from a more persona-based UI, as the current interface can be confusing, especially when managing different modules like talent acquisition and talent management.
Integration
There have been reports of lagging performance when syncing with other ATS (Applicant Tracking System) systems. Improving the integration to allow for seamless single sign-on capabilities with core systems like Oracle, Workday, or SuccessFactors would enhance user experience.
Data Accuracy and Syncing
Some users have experienced data inaccuracy and delays in syncing data between Eightfold.ai and their ATS systems. Ensuring real-time data synchronization and accuracy is crucial for effective candidate management.
Candidate Management
Managing campaigns and communities within the platform can be cumbersome, especially when moving candidates through different stages. Enhancing the CRM capabilities and providing more immediate information about candidates without needing to click on their profiles could improve usability.
Candidate Pool Limitations
Some users have noted that the platform primarily sources candidates from the pool of talent already engaged with the company, rather than expanding to new prospects. Expanding the candidate pool to include new prospects could enhance the recruitment process.
In summary, while Eightfold.ai demonstrates strong performance and accuracy through its rigorous model evaluations and fairness metrics, there are areas for improvement, particularly in usability, integration, data accuracy, and candidate management. Addressing these limitations could further enhance the overall user experience and effectiveness of the platform.
Eightfold.ai - Pricing and Plans
Pricing Structure of Eightfold.ai
When it comes to the pricing structure of Eightfold.ai, the information available is somewhat limited, but here are the key points you need to know:
Custom Pricing
Eightfold.ai does not offer standardized pricing plans or tiers that are publicly disclosed. Instead, the pricing is custom and based on the size of the organization and the specific features required.
No Publicly Available Pricing Details
There are no publicly available details on the starting prices or the exact cost of using Eightfold.ai. Users need to contact the company directly to request a quote.
No Free Plan
Eightfold.ai does not offer a free plan or a free trial for their services.
Features
While the pricing is not detailed, the features of Eightfold.ai are extensive and include recruitment management, employee profiles, a self-service portal, learning and development management, 360-degree feedback, resume parsing, interview scheduling, and more. The platform also integrates with various third-party HRIS and applicant tracking systems.
Integrations
Eightfold.ai integrates with several HR and recruitment tools such as Workday HCM, Lever, Greenhouse, iCIMS Talent Cloud, Jobvite, and SAP SuccessFactors HXM Suite, which can be part of the overall package, but the costs are not specified.
Conclusion
Given the lack of specific pricing details, it is clear that Eightfold.ai’s pricing model is highly customized to fit the needs of individual organizations, and potential users will need to engage directly with the company to get a precise quote.
Eightfold.ai - Integration and Compatibility
Eightfold AI’s Talent Intelligence Platform
Eightfold AI’s Talent Intelligence Platform is engineered to integrate seamlessly with a variety of tools and systems, ensuring compatibility and efficiency across different platforms and devices.
Integration with SAP SuccessFactors
One of the key integrations is with SAP SuccessFactors, a prominent Human Capital Management (HCM) system. Eightfold AI is an SAP partner application available in the SAP Store, and it complements SAP SuccessFactors by providing AI-powered insights. The integration uses SAP SuccessFactors OData APIs for data exchange, which are enabled by default and can be provisioned by SAP admins without needing SAP’s involvement. This integration allows for bidirectional data syncs, keeping both systems updated in real-time or at routine intervals, such as every 30 minutes.
Pre-built Integration Adapters
Eightfold AI offers pre-built integration adapters for SAP SuccessFactors Recruiting and Employee Central, which reduce the required IT effort. These adapters enable triggered and routine bidirectional data syncs at every step of the recruiting process, ensuring HR leaders have an up-to-date candidate pipeline. The process is well-documented and supported by a dry run capability, making setup straightforward.
API and Webhook Integrations
The platform supports standard public APIs for injecting and fetching data, allowing custom integrations with Applicant Tracking Systems (ATS), Human Resource Information Systems (HRIS), and other external systems. Additionally, Eightfold AI uses webhooks to trigger alerts to external systems, such as initiating a background check when a candidate reaches finalist status.
RPA Talent Connect
For companies with legacy or homegrown systems, Eightfold AI offers RPA Talent Connect, which uses Robotic Process Automation (RPA) to integrate any existing ATS or HR system with the Talent Intelligence Platform. This method does not require APIs or custom integrations, making it faster and more universal. RPA Talent Connect automates the process of logging into existing systems, entering data, and extracting data as needed, ensuring bi-directional synchronization.
Compatibility with HR Systems
Eightfold AI integrates smoothly with various HR systems, including ATS and HRIS, using its APIs to ensure effortless compatibility. This reduces friction and enhances the user experience, making it easier for companies to implement the platform regardless of their existing HR technology stack.
Cross-Platform Support
While the primary focus is on integrating with HR systems and other enterprise tools, Eightfold AI’s platform is cloud-first and modern, which implies it can be accessed from a variety of devices and platforms, including desktops, laptops, and mobile devices, as long as they have a compatible web browser.
Conclusion
In summary, Eightfold AI’s Talent Intelligence Platform is highly integrative, compatible with a range of HR systems, and supports multiple integration methods to ensure seamless data exchange and workflow synchronization. This flexibility makes it a versatile solution for organizations looking to enhance their talent management processes.
Eightfold.ai - Customer Support and Resources
Customer Support and Additional Resources
Contact Support
For any issues or inquiries related to Eightfold AI’s products, users can contact the support team directly. For Slack integration issues, you can reach out toslack-copilot@eightfold.ai, and for Microsoft Teams integration issues, contact teams-copilot@eightfold.ai.
Product Documentation and Resources
Eightfold AI provides detailed documentation and resources for its various products. For example, the “Improve Sourcing with Eightfold AI” page offers insights into how the platform uses deep learning AI to update existing records, create talent pipelines, and reduce time-to-fill and cost to hire.Workforce Exchange Resources
The Workforce Exchange, an AI-powered career center, includes several resources such as personalized training recommendations, explainable skills insights, and career planning tools. This helps job seekers understand their skills and identify potential career paths. The platform also provides upskilling and reskilling plans, self-service career site experiences, and autogenerated résumés targeted to specific roles.Demo Requests
Users can request demos for Eightfold AI products to get a hands-on understanding of the features and benefits. This is available for both Slack and Microsoft Teams integrations.General Support Information
While specific detailed support pages or FAQs are not prominently highlighted in the available sources, the contact information provided ensures that users can get direct assistance for any issues they encounter.Summary
In summary, Eightfold AI offers direct support channels through email, detailed product documentation, and the option to request demos. These resources are aimed at helping users effectively utilize the AI-driven tools and address any issues that may arise. Eightfold.ai - Pros and Cons
Advantages of Eightfold.ai
Eightfold.ai offers several significant advantages that make it a valuable tool in the AI-driven recruitment and talent management space:Efficient Candidate Matching
Eightfold.ai uses AI technology to analyze job postings and match candidates based on their skills, experience, and potential. This process saves a lot of time in the screening process and helps recruiters identify the best fitting candidates quickly.Diversity and Bias Reduction
The platform promotes diversity hiring by enabling anonymous screening, or profile masking, which helps eliminate hiring bias. This feature ensures that candidates are evaluated based on their skills and qualifications rather than personal information.Comprehensive Talent Management
Eightfold.ai goes beyond recruitment; it also helps in talent management and development. It provides personalized career plans, training, and development opportunities aligned with employees’ skills and interests. This approach helps in retaining top talent and improving overall employee experience.Advanced Filtering and Search
Recruiters can filter candidate searches by experience level, salary range, and other criteria to ensure they see only candidates that fit their hiring criteria. The platform also allows for skills-based matching, which is particularly useful for project staffing.Integrated CRM and Data Management
Eightfold.ai includes a built-in CRM to store and manage HR data about potential candidates, current employees, and previous employees. This integration helps in managing the entire talent pipeline efficiently.Improved Hiring Metrics
The platform has led to significant improvements in hiring metrics for its users, including an 80% faster time-to-hire, 50% lower cost-to-hire, and 20% greater retention. It also increases the share of female applicants by 40%.User-Friendly Interface
Users appreciate the user-friendly interface of Eightfold.ai, particularly the easy scheduling features and the ability to track correspondence and exchanges with candidates. The platform also allows for easy management of interview schedules and feedback from hiring managers.Disadvantages of Eightfold.ai
Despite its numerous benefits, Eightfold.ai has some drawbacks that users should be aware of:Limited Notes Functionality
Hiring managers and recruiters cannot leave notes on candidates’ profiles within the system, which can be inconvenient for tracking additional information about candidates.Mobile App Limitations
While employees have access to a mobile app for skills development, there is no mobile app for hiring managers and recruiters to manage their pipeline and perform other hiring-related tasks.Database Limitations
The tool does not search for candidates outside its database, which can limit the pool of potential candidates.Pricing and Trial Issues
Eightfold.ai’s pricing is not transparent, and there is no free trial available. This can make it difficult for potential users to assess the platform’s value before committing to a purchase.Technical and Functional Issues
Some users have reported issues such as lags in syncing with other systems, difficulties in managing campaigns and communities, and limitations in tracking certain metrics like conversion from applicants to hires. Additionally, there are complaints about the lack of strong analytical tools for deep dives on data and user behavior.Small Business Infeasibility
Eightfold.ai may not be the best solution for small and medium-sized businesses (SMBs) that hire fewer than 50 candidates a year, as the cost may not provide sufficient ROI for these organizations. By considering these points, potential users can make a more informed decision about whether Eightfold.ai aligns with their recruitment and talent management needs. Eightfold.ai - Comparison with Competitors
When Comparing Eightfold.ai to Competitors
When comparing Eightfold.ai to its competitors in the AI-driven talent intelligence and search tools category, several key features and distinctions come to light.
Unique Features of Eightfold.ai
- Comprehensive Talent Management: Eightfold.ai stands out for its all-encompassing approach to talent management. It covers talent acquisition, development, and retention, using deep-learning AI to overcome informational silos and create a rich digital experience for both candidates and existing employees.
- Skills-Based Approach: The platform uses skills, potential, and learnability to intelligently match the right people to the right projects, which is a unique and efficient way of project staffing.
- Diversity and Unbiased Sourcing: Eightfold.ai includes features like unbiased sourcing and job description management, which help in promoting diversity and reducing bias in the hiring process.
- Centralized Dashboard and Analytics: It offers a centralized dashboard and advanced analytics tools to track important business metrics and candidate applications, providing valuable insights for talent management.
Competitors and Alternatives
Beamery
Beamery is a significant competitor that offers a talent operating system, focusing on talent marketing, candidate relationship management, and talent analytics. While it shares some similarities with Eightfold.ai in talent acquisition and management, Beamery is more specialized in talent marketing and engagement.
Phenom Intelligent Talent Experience Platform
Phenom People offers an integrated platform that includes candidate experience, talent marketing, and CRM capabilities. It is known for its user-friendly interface and comprehensive talent experience management, making it a strong alternative to Eightfold.ai.
SeekOut
SeekOut is another competitor that excels in talent search and outreach. It uses AI to find and engage top talent, particularly in the tech industry. SeekOut is more focused on the sourcing aspect compared to Eightfold.ai’s broader talent management capabilities.
Censia
Censia provides AI-driven talent intelligence with a strong emphasis on predictive analytics and talent pipelining. It helps in identifying and engaging potential candidates before they become active job seekers, which is a unique feature compared to Eightfold.ai’s more holistic approach.
Gloat (formerly Workey)
Gloat operates as a workforce operating system, focusing on career pathing and talent marketplace applications. It provides tools for establishing a skills foundation and analyzing possible career paths within an organization, which complements but differs from Eightfold.ai’s project staffing and development features.
Market Share and Customer Base
Eightfold.ai holds a significant market share of 14.58% in the talent marketplace category, with notable competitors like Upwork (69.82%), 1-Page SOURCE (3.69%), and Instahyre (2.39%). Eightfold.ai’s customer base includes large enterprises such as Bristol Myers Squibb, IBM, and Bayer AG, indicating its appeal to major companies with extensive talent management needs.
Conclusion
While Eightfold.ai offers a comprehensive suite of features for talent acquisition, development, and retention, its competitors each bring unique strengths to the table. For instance, if a company is more focused on talent marketing and candidate experience, Phenom People might be a better fit. For those needing advanced sourcing capabilities, SeekOut could be the preferred choice. Ultimately, the selection depends on the specific needs and priorities of the organization.
Eightfold.ai - Frequently Asked Questions
Frequently Asked Questions about Eightfold.ai
What is Eightfold.ai?
Eightfold.ai is an AI-powered talent management platform that helps organizations with hiring, retention, and career development strategies. It leverages machine learning algorithms to match candidates with job opportunities based on their skills, experience, and career aspirations.
How does Eightfold.ai improve the candidate experience?
Eightfold.ai enhances the candidate experience by engaging each candidate with content they care about, which significantly boosts response rates. It also uses AI-powered screening that focuses on skills rather than keywords, ensuring that the right candidates are identified and contacted.
What features does Eightfold.ai offer for recruiting and hiring?
Eightfold.ai offers several features to streamline the recruiting process, including AI-powered screening, interview scheduling, and the ability to source candidates from both internal talent networks and external sources. It also helps in managing recruiting events, both virtual and in-person, and ensures a fair and transparent hiring process to prevent bias.
How does Eightfold.ai support employee retention and development?
Eightfold.ai helps drive employee retention by providing personalized career paths at scale. It delivers personalized growth options for each employee, aligns workforce potential with open roles, and uses data-driven insights to develop meaningful and rewarding career paths. This approach helps in upskilling and reskilling the workforce to meet business strategy changes.
What is the pricing model for Eightfold.ai?
The pricing for Eightfold.ai is based on the size of the organization and the features required. However, the company does not publicly disclose its pricing details. You need to request a quote directly from Eightfold to get specific pricing information.
Does Eightfold.ai offer any training and support resources?
Yes, Eightfold.ai provides various training resources, including documentation, in-person training, live online training, videos, and webinars. For support, they offer phone support, chat support, FAQs, forums, help desks, knowledge bases, and 24/7 live support.
How does Eightfold.ai promote diversity and inclusion in hiring?
Eightfold.ai helps in promoting diversity and inclusion by using AI-powered global resume data to neutralize hiring biases. It ensures that the candidate pool is more diversified and that qualified candidates are selected based on their skills and potential rather than other factors.
Can Eightfold.ai integrate with other HR systems?
Yes, Eightfold.ai is designed to integrate with other HR systems, which helps in streamlining recruiting and management processes by avoiding manual data duplication. It provides a single integrated solution for candidate tracking, employee development, and continued learning.
What are some common user feedback and reviews about Eightfold.ai?
Users appreciate Eightfold.ai for its user-friendly interface, comprehensive functionality, and AI-powered talent matching capabilities. However, some users have reported occasional technical glitches and a need for more customization options, particularly in areas like feedback forms and campaign management.
Does Eightfold.ai offer a free trial?
Yes, Eightfold.ai offers a free trial. You can request a free trial to experience the platform’s features and capabilities before making a purchase decision.
How does Eightfold.ai handle interview scheduling?
Eightfold.ai includes a built-in interview scheduling tool that saves time by handling complex scheduling requirements. It allows flexibility for candidates to select their preferred times, reducing the hassle of coordinating calendars.