Hyland OnBase - Detailed Review
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Hyland OnBase - Product Overview
Hyland OnBase Overview
Hyland OnBase is a comprehensive enterprise content management (ECM) platform developed by Hyland Software. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
OnBase serves as a single enterprise information platform that helps organizations manage their content, processes, and cases. It is designed to automate workflows, capture and index documents, and provide secure access to information, thereby improving efficiency, productivity, and compliance.
Target Audience
OnBase is utilized by a diverse range of users across various industries, including healthcare, government, finance, insurance, and education. The platform is used by IT professionals, business executives, and end-users in different departments, making it accessible to all levels of technical expertise.
Key Features
Document Management
OnBase allows organizations to store, index, and search documents efficiently. It automates workflows for document approval and routing, ensuring streamlined document management.
Process Automation
The platform automates repeatable business processes such as invoice processing, claims processing, and customer onboarding. This helps organizations improve efficiency and reduce costs.
Case Management
OnBase manages all content and processes surrounding cases, including documents, emails, tasks, approvals, compliance, and verifications. This is particularly useful for customer support cases, legal cases, and healthcare cases.
Collaboration
The platform enables secure collaboration on documents and information through features like co-authoring, version control, tasks, and notifications. This enhances team efficiency and effectiveness.
Compliance
OnBase helps organizations comply with regulations such as HIPAA and SOX by managing the secure retention and destruction of documents and records. This ensures data protection and avoids penalties.
Reporting and Analytics
OnBase provides real-time visibility into content and processes through interactive dashboards and audit trails of all content-related activities. This facilitates better decision-making.
Automated Multichannel Capture
The platform intelligently captures and processes business data from various sources with automatic classification and verification, making the data immediately usable.
Retention and Records Management
OnBase automates the secure retention and destruction of documents and records, managing the entire lifecycle of the information.
Overall, Hyland OnBase is a versatile and scalable solution that integrates with existing systems, offering a central repository for secure, organized, and accessible information.
Hyland OnBase - User Interface and Experience
User Interface Overview
The user interface of Hyland OnBase is designed with a focus on simplicity, ease of use, and customization to meet the specific needs of its users.Customizable Interfaces
OnBase App Builder allows administrators to create new front-end experiences using existing OnBase components such as Search, Unity Forms, Workflow, Folders, and Reporting Dashboards. This is achieved through a point-and-click configuration in OnBase Studio, making it accessible even for those without extensive technical expertise.Quick Access Dashboards
The interface features “quick access” dashboard layouts that provide direct access to frequently used OnBase features like document upload, search, and processing. These dashboards are organized in a tiled layout, giving users an overview of critical information and shortcuts to the most used actions.User-Friendly Layouts
The document retrieval, custom query, and folder interfaces use a master detail layout, allowing users to enter search criteria, sort columns, and further search within the results list. Workflow sources are displayed in a list or as tiles, with easy access to view documents and take actions. Unity forms can be completed and submitted directly from the app, with embedded tasks on the title bar for forms in workflow.Enhanced Usability
Recent updates to OnBase include user interface improvements such as a new dark mode to reduce eye strain and enhanced mobile experience with expanded language support. The web client now offers more cross-browser supported features, making it more accessible across different devices and browsers.Administration and Automation
The platform also includes an improved Administration Portal with a more intuitive user interface and enhanced REST API capabilities for automating configuration tasks. This helps in streamlining administrative tasks and improving overall productivity.Case Management and Collaboration
OnBase supports case management by organizing all content and processes surrounding cases, including documents, emails, tasks, approvals, and compliance. It also facilitates collaboration through secure content sharing, co-authoring, version control, tasks, and notifications.Overall User Experience
The user experience is significantly enhanced by the ability to customize the interface according to user personas, reducing the need to sift through multiple software modules to find what is needed. This customization and the streamlined interfaces make frequently used features instantly accessible, thereby boosting productivity and efficiency.Conclusion
In summary, OnBase offers a user-friendly and highly customizable interface that is designed to optimize the work processes of its users, making it easier for them to access and manage the information they need. Hyland OnBase - Key Features and Functionality
Hyland OnBase Overview
Hyland OnBase is a comprehensive content services platform that offers a range of features and functionalities, several of which are enhanced by AI and automation. Here are the main features and how they work:
Automated Multichannel Capture
OnBase allows for the intelligent capture and processing of business data from various sources, including paper documents, electronic files, and data extracted directly from documents. This feature automates the capture process, minimizes manual data entry, and reduces errors. AI-driven document classification and verification ensure that data is accurately classified and ready for immediate use.
Process Automation
OnBase automates repeatable tasks and manages exceptions using configurable workflows, customizable forms, and built-in rules. This automation reduces processing time, improves accuracy, and increases employee productivity. The platform’s adaptable workflow engine helps organizations automate intricate business processes, including notifications, approvals, and load balancing.
Collaboration
OnBase facilitates secure content sharing and collaboration through tools like co-authoring, version control, tasks, notifications, and enhanced security and control. This ensures that teams can work efficiently and securely, with clear visibility and control over the content being shared.
Reporting and Analytics
The platform provides real-time visibility into content and processes through interactive dashboards and audit trails of all content-related activities. Configurable reporting capabilities enable organizations to monitor processes effectively, identify areas for improvement, track document status, and ensure compliance. These insights inform decision-making and lead to operational excellence.
Case Management
OnBase simplifies case management by centralizing data, tasks, documents, and collaboration within a single solution. It equips employees with the tools needed to efficiently manage cases, service requests, investigations, and incidents. This centralized access to information improves productivity and customer satisfaction.
Retention and Records Management
OnBase manages information through its entire lifecycle by automating the secure retention and destruction of documents and records. This includes granular access controls, automated records management, and robust data encryption to safeguard sensitive information and ensure compliance with industry standards.
Intelligent Document Processing (IDP)
While not a core feature of OnBase itself, Hyland’s Intelligent Document Processing (IDP) software can be integrated with OnBase to enhance document processing. IDP uses AI to power document onboarding, classification, and data extraction. It leverages a deep-learning optical character recognition (OCR) engine to recognize and convert handprint and machine print text, and it can automatically separate individual documents from a set of scanned pages. The continuous deep-learning engine accurately extracts data from semistructured and unstructured documents, then validates and verifies the content.
AI Integration
Hyland IDP, when integrated with OnBase, brings significant AI-driven capabilities:
- AI-driven Document Classification: Automatically classifies documents using AI, reducing manual intervention and improving accuracy.
- Intelligent Data Extraction: Extracts data from documents using a deep-learning engine, ensuring high accuracy and reducing exceptions.
- OCR and Document Separation: Recognizes and converts text from documents and separates individual documents from scanned pages without relying on separators.
Low-Code Application Development
OnBase serves as a low-code platform, allowing organizations to build custom applications without extensive backend programming. This feature enhances organizational efficiency and adaptability by replacing outdated systems and bridging functionality gaps, all while reducing costs associated with custom development.
Key Systems Integration
OnBase integrates with key business applications to facilitate information and document exchange across a company’s existing software platforms. This ensures consistent access to information throughout the organization and supports both purpose-built integrations and screen and data-level integrations.
Conclusion
By combining these features, Hyland OnBase provides a powerful content services platform that streamlines processes, enhances data security and compliance, and optimizes workflows, all while leveraging AI to improve efficiency and accuracy.
Hyland OnBase - Performance and Accuracy
Evaluating the Performance and Accuracy of Hyland OnBase
Evaluating the performance and accuracy of Hyland OnBase, particularly in the context of search tools and AI-driven capabilities, involves several key aspects.
Performance Metrics
To ensure optimal performance, OnBase requires continuous monitoring of several critical metrics. Here are some key areas to focus on:
- Server Performance: Monitoring CPU utilization, memory usage, network throughput, and disk I/O performance is essential to prevent system slowdowns and ensure smooth operations.
- Database Activity and Performance: Tracking database locking, query execution time, transaction throughput, and buffer cache hit ratio helps in identifying and resolving potential bottlenecks.
- Client Performance: Both Unity Client and Web Client performance need to be monitored. This includes metrics such as login time, document retrieval time, and page load time to ensure a smooth user experience.
AI and Content Intelligence
OnBase integrates AI to enhance content management and process automation. Hyland’s AI-powered solutions aim to transform unstructured data into AI-ready content, enabling better decision-making and workflow automation. These solutions help in extracting valuable insights from large amounts of data, making it easier for users to find relevant information quickly.
Limitations and Areas for Improvement
Despite its capabilities, OnBase has some limitations and areas that require improvement:
- Web Client Capabilities: Users have noted that the Web client lacks full capabilities compared to the Unity or Thick client, particularly in scanning features. This can limit the functionality and user satisfaction in web-based interactions.
- Scanning Features: Scanning capabilities, especially in the Web client, are often criticized for being inadequate. Users should not need to be experts in scanning to use the product effectively.
- User Experience and Adaptation: Some users find OnBase not very user-friendly, which can make it hard for them to adapt to the new system. This can lead to user dissatisfaction and resistance to change.
- Support and Documentation: There have been complaints about the responsiveness of customer support and the accuracy of documentation. Outdated documentation can cause delays in implementation or fixes.
- Upgrades and Maintenance: Upgrading OnBase can be challenging, with users reporting bugs and difficulties in justifying the ROI for some modules. Maintenance costs, including yearly fees, can also be a significant burden.
Best Practices for Management and Monitoring
To optimize OnBase’s performance and accuracy, several best practices are recommended:
- Governance Strategy: Maintain a comprehensive governance strategy that includes policies, procedures, roles, and responsibilities to ensure responsible and compliant use of the system.
- Security: Ensure strong access controls, user permissions, and encryption protocols. Regularly review and audit security settings to identify potential vulnerabilities.
- Proactive Monitoring: Use tools like Reveille to provide real-time insights into system performance, resource utilization, and security events. This helps in identifying and resolving issues before they impact business users.
- Performance Baselines: Establish and regularly update performance baselines to detect performance degradation early and plan for future scalability.
- Automation: Automate routine tasks such as data imports, backups, and report generation to enhance efficiency and reduce the risk of human error.
By focusing on these areas and addressing the identified limitations, organizations can improve the performance and accuracy of Hyland OnBase, ensuring it meets their needs effectively.
Hyland OnBase - Pricing and Plans
The Pricing Structure of Hyland OnBase
The pricing structure of Hyland OnBase is structured around various plans and tiers, each offering a different set of features and pricing models. Here’s a breakdown of the key aspects:Pricing Tiers and Plans
OnBase Cloud Tiers
In the Hyland Cloud, OnBase is offered in several tiers based on the number of users:- Tier 1: Up to 50 standard users, priced at £66,750 annually.
- Tier 2: 100 standard users, priced at £126,750 annually.
- Tier 3: 200 standard users, priced at £237,750 annually.
- Tier 4: 500 standard users, priced at £543,750 annually.
- Tier 5: 1000 standard users, priced at £1,008,750 annually.
Simplified Pricing Model
Hyland introduced a Simplified Pricing Model in 2021, which categorizes capabilities into three main packages:- Essential: Includes standard features such as import, retrieval, capture, multi-platform access, Unity Client, Web Client, full-text search, and integrations for Outlook and Office. This package is suitable for basic content management needs.
- Standard: Builds on the Essential package with additional features like workflow automation, electronic forms, and advanced integrations. This tier is geared towards process management.
- Premier: The highest tier, which includes all features from the Standard package plus case management capabilities, such as Workview and predictable tasks. This tier is ideal for comprehensive content, process, and case management.
User-Based Pricing
For on-premises or subscription-based models, pricing can vary based on the number of users and the type of client:- Named User Client: Priced around $692.66 per user per year for SaaS and $336.00 per user per year for subscription models.
- Concurrent Client: Priced around $1,385.33 per year for SaaS and $672.00 per year for subscription models, with volume discounts for additional users.
- Workstation Client: Similar to Named User Client, priced around $692.66 per year for SaaS and $336.00 per year for subscription models.
Additional Services and Features
There are additional costs for services such as:- Query API: Ranges from $3,840.00 to $9,895.20 per year depending on the number of queries and hosting class.
- CAD Services: Priced around $4,947.60 per year for SaaS and $2,400.00 per year for subscription models.
- Content Composer Core Package: Priced around $57,000.00 per year for SaaS and $33,600.00 per year for subscription models.
Free Options and Resources
While there are no free versions of the OnBase software itself, there are several free resources available for training and support:- Hyland Community: Offers a social platform where users can ask questions and get expert advice from peers. It also includes Module Reference Guides (MRGs) and other useful resources.
- Naviant Question Corner Series: Provides free OnBase training videos and mini demos that answer user-submitted questions.
- Hyland University: Although not all content is free, it offers some free self-paced web-based training (WBT) courses and eLearning modules. However, access requires being an OnBase customer with a Hyland Profile.
Hyland OnBase - Integration and Compatibility
Hyland’s OnBase Overview
Hyland’s OnBase is a versatile and integrated content management solution that seamlessly connects with a variety of tools and systems, enhancing productivity and efficiency across different platforms and devices.
Integration Capabilities
OnBase acts as an integration hub for the enterprise, reducing manual data entry and eliminating information silos by orchestrating data exchanges between various systems. For instance, it can be integrated with ERP systems like Infor Lawson, allowing departments to access documents and information directly from the familiar Infor Lawson interface. This integration adds capabilities such as enterprise content management, case management, and workflow automation to the ERP system.
In the healthcare sector, OnBase integrates with Epic modules, providing access to additional DICOM and non-DICOM patient records. This integration enables clinicians and staff to make more informed decisions by incorporating patient records from various sources, including monitoring devices and other EHR systems. It also automates processes, such as classifying and indexing patient records, and ensures compliant retention of these records.
Compatibility Across Platforms and Devices
OnBase offers a high degree of accessibility and compatibility. It is available through multiple clients, including a native Windows desktop client, Windows web-based clients, and the IUanyWare client for both Mac and Windows. Additionally, OnBase has a mobile app for iOS and Android, allowing users to manage data flow from nearly any device.
Software Compatibility
OnBase is compatible with a wide range of software applications. It can integrate with systems like PeopleSoft, Microsoft Office, and Outlook, among others. The OnBase Community also maintains a list of compatible software spanning various OnBase versions, ensuring that users can find the necessary compatibility information for their specific needs.
Security and Adaptability
OnBase ensures data security by storing data in secure locations with encryption and maintaining an audit trail of all actions. It is approved for all data classifications, including critical data. The system is highly adaptable, with features like optical character recognition, complex document retention rules, and reporting tools to track processing and efficiency.
Conclusion
In summary, Hyland’s OnBase is a highly integrative and compatible content management solution that can be accessed from various devices and platforms, making it a versatile tool for managing and automating business processes across different systems.
Hyland OnBase - Customer Support and Resources
Hyland OnBase Customer Support
Hyland OnBase, a leading content management solution, offers a comprehensive range of customer support options and additional resources to ensure users can effectively utilize and troubleshoot the system.Customer Support Options
Hyland provides two primary support channels:Self-Service Support
- Users can access a wealth of resources through the online support portal. This includes product documentation, a knowledgebase, and the ability to create, update, and view the status of support cases. The portal also allows users to securely download software and utilities, search for solutions to common technical issues, review training course schedules, and access eLearning modules for self-study.
Assisted Support
- For more immediate and critical issues, Hyland offers assisted support through the online support portal or via phone. Support requests are routed to Technical Support resources with the appropriate experience and product expertise to resolve the issue quickly. High-impact issues reported by phone are addressed promptly based on the product and scope of impact. The assigned Technical Support analyst works directly with the customer to ensure issue resolution, and the Customer Care team can be engaged for any concerns related to the support experience.
Additional Resources
Knowledgebase and Documentation
- The online support portal features a continually updated knowledgebase and product documentation, ensuring users have access to the latest technical content and solutions to common issues.
Training and eLearning
- Users can access training course schedules, outlines, and agendas, as well as eLearning modules for self-study. This helps in expanding their Hyland technology knowledge and resolving issues independently.
User Forums and Groups
- Hyland provides user-driven, peer forums and user groups focused on various technologies, products, and industries. These communities are valuable for sharing experiences and finding solutions from other users.
Technical Support Team
- The Technical Support team includes multiple levels of analysts, API analysts, a Customer Care team, and Technical Support leadership. This team ensures that support services are an integral part of the overall customer experience, with direct access to Research and Development for software errors and collaboration with the Global Services team for solution-related issues.
24/7 Support
- Hyland Technical Support is available 24×7, excluding major US holidays, ensuring that customers can get assistance whenever they need it.
AI-Driven Product Enhancements
Hyland Insight
- For users leveraging AI-driven tools like Hyland Insight, this product enhances content management by ingesting and processing various types of data to prepare it for generative AI applications. It offers features such as AI agents, retrieval-augmented generation (RAG), and specialized discovery AI agents to accelerate processes and improve decision-making.
Hyland OnBase - Pros and Cons
Advantages of Hyland OnBase
Hyland OnBase is a comprehensive content services platform that offers several significant advantages:Automated Processes
OnBase enables the automation of repeatable tasks, routing of documents, and management of exceptions through configurable workflows, customizable forms, and built-in rules. This automation helps in streamlining business processes and improving efficiency.Document Management
The platform provides robust document storage and management capabilities, including permission controls, various search methods, and document version control. This ensures data accuracy and compliance with industry regulations.Reporting and Analytics
OnBase offers real-time reporting and analytics through interactive dashboards and audit trails, providing visibility into content and processes. This helps in making informed business decisions.Collaboration and Security
The platform allows secure content sharing and collaboration with features like co-authoring, version control, tasks, and notifications. It also ensures high-level security to protect sensitive information.Integration and Scalability
OnBase integrates well with key applications to automate processes and keep data in sync across all systems. It is known for its stability and scalability, making it suitable for managing high volumes of documents.Case Management and Retention
The platform manages all content and processes surrounding cases, including documents, emails, tasks, approvals, and compliance. It also automates the secure retention and destruction of documents and records.Disadvantages of Hyland OnBase
Despite its many advantages, OnBase also has some notable disadvantages:Learning Curve and User Adoption
Some users find OnBase not as user-friendly as they would like, leading to difficulties in adapting to the new system. The initial setup and learning curve can be challenging, which may turn off some users.Customer Support
There have been complaints about slow and unresponsive customer support. Users often have to rely on documentation or troubleshooting before getting assistance, which can be frustrating.Technical Issues
Users have reported various technical issues, such as difficulties with upgrades, connection problems with the Line of Business Broker, and OCR issues. These can disrupt the smooth operation of the system.Cost and ROI
OnBase can be costly, especially in regions like Latin America. Additionally, justifying the ROI for some modules can be challenging, particularly if OnBase is not the primary line of business application.Web Client Limitations
The web client of OnBase lacks full capabilities compared to the Unity or Thick client, particularly in scanning features. This can limit the functionality for users who prefer web-based access.Maintenance and Updates
Updating old forms and workflows can be tricky, and sometimes it is easier to start from scratch. Additionally, the lack of a drag-and-drop function for multiple files can be inconvenient. By considering these pros and cons, organizations can make a more informed decision about whether Hyland OnBase is the right fit for their document management and workflow automation needs. Hyland OnBase - Comparison with Competitors
When Comparing Hyland OnBase with Other Products
When comparing Hyland OnBase with other products in the category of AI-driven document management and search tools, several key aspects and alternatives come into focus.
Hyland OnBase
- Integration and Automation: OnBase stands out for its seamless integration capabilities with various enterprise systems, including ERP, CRM, and other business applications. It offers powerful workflow automation, enhancing operational efficiency without compromising security.
- Document Management: OnBase provides robust document management features, including capture, indexing, search, and retention of content. It integrates well with other Hyland products, such as Hyland Intelligent Document Processing (HIDP), which uses AI and machine learning to capture and interpret unstructured data from documents.
- AI-Powered Enhancements: Recent enhancements include Hyland Insight, which leverages AI agents and retrieval-augmented generation (RAG) to search, retrieve, and generate accurate and relevant information. This enhances content curation, knowledge discovery, and automation.
Alternatives and Competitors
Alfresco
- Alfresco is a content management platform that, like OnBase, offers document management and workflow automation. However, Alfresco has recently been enhanced with a native connector to Hyland Insight, which adds knowledge discovery and improved search capabilities. This makes Alfresco a strong alternative for those already invested in the Hyland ecosystem.
Nuxeo
- Nuxeo is another content management system that competes with OnBase. It is known for its flexibility and scalability, particularly in handling large volumes of content. Nuxeo integrates well with various systems and offers advanced search and metadata management capabilities.
Microsoft Power Automate (formerly Microsoft Flow)
- While not a direct competitor in document management, Microsoft Power Automate can automate workflows and integrate with various Microsoft products, including SharePoint and Dynamics. It offers a different approach to automation but can be used in conjunction with document management systems like OnBase.
Unique Features of OnBase
- Comprehensive Integration: OnBase’s ability to integrate with a wide range of enterprise systems sets it apart. This includes specific solutions like Hyland for Workday, which allows users to manage content directly from Workday screens.
- Advanced AI Capabilities: The integration with Hyland Insight and HIDP provides OnBase users with advanced AI-driven tools for document processing and content curation, which is a significant advantage over some competitors.
Potential Alternatives
For those looking for alternatives that focus on specific aspects such as privacy or AI-driven search, here are some considerations:
- Privacy-Focused Solutions: If privacy is a key concern, solutions like NeevaAI or You.com, which are AI-powered search engines with strong privacy policies, might be of interest. However, these are more geared towards web search rather than document management.
In summary, Hyland OnBase excels in its integration capabilities, workflow automation, and advanced AI-driven document processing features. While alternatives like Alfresco and Nuxeo offer strong content management capabilities, OnBase’s unique integration with Hyland’s AI tools and its comprehensive enterprise system integration make it a standout in its category.
Hyland OnBase - Frequently Asked Questions
Frequently Asked Questions about Hyland OnBase
Q: What are the key features of Hyland OnBase?
Hyland OnBase is a comprehensive content services platform that includes several key features. These include automated multichannel capture for intelligently capturing and processing business data, process automation to automate repeatable tasks and manage exceptions, collaboration tools for secure content sharing and co-authoring, reporting and analytics for real-time visibility, case management for managing content and processes around cases, and retention and records management for automating the secure retention and destruction of documents and records.
Q: How does the full-text search functionality work in OnBase?
The OnBase Full-Text Search module extends the native search capabilities to include searches based on keywords and phrases within the entire text of documents. This allows users to perform complex searches beyond just document type, date, and keyword information. It is highly scalable and performant, enabling quick searches even through large volumes of documents, reducing search time significantly.
Q: Can OnBase integrate with other systems like Salesforce?
Yes, OnBase has a certified integration with Salesforce. This integration allows users to access critical information directly from within their Salesforce interface. It enables the import, search, retrieval, and viewing of relevant documents associated with Salesforce records. The integration is user-friendly, requires no coding, and can be configured from within Salesforce, reducing the need for manual indexing and custom API development.
Q: What is the Enterprise Search feature in OnBase?
The Enterprise Search feature in OnBase allows users to find information across various repositories and applications, including OnBase, cloud storage, email servers, shared drives, enterprise systems, and more. It uses intelligent features like faceted navigation, conversational search, and natural language support to provide accurate results even with imperfect search queries. This feature unifies information access, maintains security, and improves decision-making by analyzing relationships between disparate pieces of information.
Q: How does OnBase handle document capture and storage?
OnBase centralizes the capture and storage of both paper and digital information. It includes solutions for high-volume batch scanning, low-volume and ad-hoc scanning, automated data capture, and electronic document capture. OnBase integrates with various sources such as Microsoft Outlook, email, fax servers, mainframes, and SharePoint sites to capture and manage documents efficiently.
Q: What are the benefits of using OnBase for case management?
OnBase offers native case management functionality, which allows organizations to manage all content and processes surrounding cases. This includes managing documents, emails, tasks, approvals, compliance, and verifications. Case management in OnBase supports various applications such as project management, compliance tracking, vendor management, contract management, HR onboarding, incident resolution, and fraud investigation.
Q: How does OnBase ensure security and compliance?
OnBase provides enhanced security and control features to ensure that content is managed securely. It includes features like version control, tasks, notifications, and audit trails of all content-related activities. The platform also automates the secure retention and destruction of documents and records, ensuring compliance with regulatory requirements.
Q: What is the cost structure for the OnBase Integration with Salesforce?
The pricing for the OnBase Integration with Salesforce is structured on a per-user basis. For on-premises deployments, the cost is $20 per user per month, and for Hyland-managed instances, it is $35 per user per month. There is a minimum requirement of 25 users, and enterprise pricing is also available.
Q: Is OnBase compatible with cloud implementations?
Yes, OnBase is compatible with cloud implementations. The Hyland Cloud implementations are fully compatible with the OnBase Integration for Salesforce, ensuring seamless integration and access to critical information in the cloud environment.
Q: How does OnBase improve collaboration among users?
OnBase enhances collaboration by providing tools like co-authoring, version control, tasks, notifications, and enhanced security and control. These features enable secure content sharing and collaboration, ensuring that all stakeholders have access to the information they need in real-time.