Hexnode MDM - Detailed Review
Security Tools
Hexnode MDM - Product Overview
Introduction to Hexnode MDM
Hexnode MDM, or Hexnode Unified Endpoint Management (UEM), is a comprehensive solution designed to help organizations manage, secure, and support their endpoint devices from a centralized console.
Primary Function
The primary function of Hexnode UEM is to provide a unified platform for managing all types of endpoint devices, including smartphones, tablets, desktops, laptops, and even specialized devices like Apple TVs. It enables IT administrators to deploy, manage, secure, and support these devices efficiently.
Target Audience
Hexnode UEM is targeted at businesses of all sizes, from small enterprises to large corporations. It is particularly useful for organizations that need to manage a diverse range of devices across different operating systems, such as Android, iOS/iPadOS, macOS, Windows, Fire OS, and more.
Key Features
Device Management
Hexnode UEM supports extensive device management capabilities, including over-the-air enrollment using various methods like Apple Business/School Manager, Android Zero-touch Enrollment, and Samsung Knox Mobile Enrollment. It allows administrators to configure device settings before enrollment, ensuring devices are ready for use immediately.
Security Management
The platform offers a suite of security features, such as enforcing password rules, device encryption, web content filtering, and compliance checks. It also includes Data Loss Prevention (DLP), containerization-based work profiles, and multi-level threat monitoring to protect corporate data.
App and Content Management
Hexnode UEM allows administrators to distribute, update, and manage apps across all devices. It supports both store and enterprise apps, and enables the creation of app groups, catalogs, and custom store layouts. The content management feature ensures secure distribution and collaboration of corporate content.
Kiosk Mode
The solution includes advanced kiosk capabilities, allowing devices to be locked down to run in single-app, multi-app, or web app modes. This is particularly useful for purpose-specific environments, such as digital signages or point-of-sale systems.
Remote Management
Administrators can perform various remote actions, including locking, wiping, restarting, and locating devices. The platform also supports real-time assistance through built-in messaging and remote view/control features.
Geofencing and Location Tracking
Hexnode UEM allows administrators to track device locations in real-time and set up geofencing policies to apply different configurations based on the device’s location. This helps in managing device behavior inside and outside secure locations.
Identity and Access Management
The platform ensures secure access to corporate resources by using directory services and enabling two-factor authentication. This helps in maintaining the integrity of corporate data by ensuring only authorized individuals have access.
Expense Management
Hexnode UEM includes features to track and manage data usage, helping organizations reduce telecom expenses. Administrators can set data limits, restrict non-work-related activities, and monitor data usage to optimize costs.
In summary, Hexnode MDM is a versatile and powerful tool that helps organizations streamline device management, enhance security, and improve productivity across a wide range of devices and operating systems.
Hexnode MDM - User Interface and Experience
User Interface of Hexnode MDM
The user interface of Hexnode MDM is widely praised for its simplicity and intuitiveness, making it a user-friendly option for managing devices.Ease of Use
Hexnode MDM is known for its straightforward setup and easy-to-use console. Users appreciate the clean and intuitive interface, which simplifies the process of enrolling and managing devices. The platform offers multiple enrollment methods, including QR code scanning, self-enrollment via Active Directory integration, and pre-enrollment options, all of which reduce the steps needed to get devices up and running.User Experience
The interface is designed to be easy to manage, with features that are accessible and efficient. Users can perform a variety of tasks, such as pushing updates, enforcing policies, and securing devices, without needing extensive technical knowledge. The platform integrates well with various enterprise solutions, including Apple Business Manager, Android Enterprise, and directory services like Microsoft Active Directory and Google Workspace, which further enhances the user experience by streamlining device onboarding and management.Customizable Alerts and Notifications
Administrators can receive customizable email notifications for actions performed via the Hexnode MDM portal, which helps in keeping them informed without overwhelming them with unnecessary alerts. This feature adds to the overall ease of use and ensures that admins are always in control.Remote Management
Hexnode allows admins to execute remote actions such as locking, wiping, or restarting devices, and even provides real-time assistance through built-in messenger and remote view/control features. This remote management capability is intuitive and easy to use, making it a significant advantage for IT teams.Feedback from Users
Users and reviewers consistently praise Hexnode’s interface for being “intuitive” and “easy to manage.” The platform’s flexibility and integration capabilities are highlighted as key benefits, especially for organizations that need to manage a diverse range of devices and operating systems.Conclusion
Overall, Hexnode MDM offers a seamless and user-friendly experience, making device management efficient and straightforward for IT teams. Hexnode MDM - Key Features and Functionality
Hexnode MDM Overview
Hexnode MDM, a Unified Endpoint Management (UEM) solution, offers a wide range of features that enhance device management, security, and productivity. Here are the key features and how they work, including the integration of AI:Remote Device Management
Hexnode allows administrators to manage devices remotely, reducing the need for on-site support. This feature enables configuration, troubleshooting, and maintenance without disrupting the organization’s workflow, thereby boosting operational efficiency.App Management
Hexnode provides comprehensive app management capabilities. Administrators can distribute, install, update, and delete apps remotely without user intervention. They can also blocklist or allowlist apps, set up configurations and permissions, and create app groups and catalogs. This ensures employees have the necessary tools for enhanced productivity.Security and Compliance
Hexnode fortifies the workspace with multiple security features, including data encryption, remote wipe, and compliance enforcement. Administrators can configure security policies such as password rules, device encryption, web content filtering, and compliance checks. Features like Data Loss Prevention (DLP) and containerization ensure corporate data remains secure.Monitoring and Reporting
The platform offers real-time data and comprehensive insights, allowing administrators to closely monitor device performance and security. This enables informed decision-making based on valuable insights.Automation
Automation is a core feature of Hexnode MDM, allowing administrators to streamline routine tasks and reduce operational overhead. This saves time and frees up resources for more critical tasks.AI-Driven Features
AI Chat Assistant
Hexnode introduces an AI-powered chatbot, known as Hexnode Genie, which provides quick answers to queries and helps troubleshoot issues faster. This chatbot is accessible through the Hexnode UEM portal, enabling users to get immediate assistance without needing to contact support directly.AI Script Generator
Hexnode’s AI-powered script generator helps create scripts for complex deployments without requiring a coding background. This feature saves time and reduces errors, making it easier to manage devices efficiently.Content Management
Hexnode allows secure distribution, sharing, and collaboration of content across devices. It ensures complete content security by granting secure access to corporate apps and data. Administrators can isolate corporate content from personal devices using virtual containers.Expense Management
Hexnode’s expense management feature helps track and audit data usage. Administrators can restrict Wi-Fi/mobile data, call and text functionalities, and set data limits for apps and devices to monitor and control data usage.Identity and Access Management
Hexnode ensures that only authorized individuals have access to corporate data. It uses directory services to distribute access to organizational resources and supports two-factor authentication for enhanced security.Location Tracking and Geofencing
Hexnode allows real-time location tracking of devices and enables administrators to set periodic scans or fetch instantaneous locations using remote commands. The Geofencing feature lets administrators create policy zones and policy exclusion zones, applying configurations or restrictions as devices enter or exit these zones.Integrations
Hexnode integrates with various platforms such as Microsoft Active Directory, Microsoft Entra ID, Google Workspace, and OEMs like Zebra Technologies, Honeywell, and Datalogic. These integrations simplify user onboarding, policy assignment, and device management, ensuring seamless and secure operations.Conclusion
In summary, Hexnode MDM combines traditional UEM features with AI-driven tools to enhance device management, security, and productivity. The AI chat assistant and script generator are significant additions that streamline troubleshooting and deployment processes, making device management more efficient and user-friendly. Hexnode MDM - Performance and Accuracy
Evaluating Hexnode MDM in Security Tools
Security Features and Performance
Hexnode MDM is highly regarded for its comprehensive security features. It offers strict password rules, system and application-level encryption, web filtering, and data loss prevention (DLP) strategies. These measures include limiting data transfer through USB, Bluetooth, and wireless tethering, and directing data through corporate VPNs. The platform also includes theft prevention, location technologies, and the ability to remotely and selectively wipe corporate data, which are crucial in securing devices against unauthorized access.Real-Time Monitoring and Insights
Hexnode provides real-time data and comprehensive insights, allowing for close monitoring of device performance and security. This real-time monitoring enables IT administrators to make informed decisions quickly, enhancing the overall security posture of the organization.Automation and Efficiency
Automation is a core feature of Hexnode MDM, enabling the streamlining of routine tasks and reducing operational overhead. This automation helps in maintaining high efficiency and accuracy in managing devices, apps, and security policies.Compliance and Policy Enforcement
Hexnode ensures adherence to industry standards through its compliance enforcement features. It allows for dynamic grouping, which facilitates the efficient implementation of policies, settings, and app updates across devices. This ensures that all devices are compliant with the required security standards.Limitations and Areas for Improvement
Device Enrollment and Migration
When switching to Hexnode, there are specific considerations, such as ensuring the migration does not affect personal data on personally owned devices and handling non-removable existing MDM configurations. Proper planning and communication are essential to minimize downtime.Platform Support
Currently, the integration with certain compliance tools, like Drata, is limited to desktop devices and does not support tablets and mobile devices. Additionally, some features like Gatekeeper Policy require specific plans (e.g., the Ultra plan).Application Compatibility
Hexnode may not natively support certain applications, such as browser extensions used as password managers. Users may need to use equivalent installed desktop applications to ensure compliance checks do not fail.User Feedback and Ratings
Hexnode has been recognized as a High Performer in G2’s Grid Report for the Mobile Device Management category, reflecting high customer satisfaction and a feature-rich product interface. It boasts a 4.6/5 rating, indicating strong performance and accuracy in meeting user needs. In summary, Hexnode MDM performs well in the security tools category with its extensive security features, real-time monitoring, and automation capabilities. However, users should be aware of the potential limitations, particularly in device enrollment and compatibility with certain applications and platforms. Hexnode MDM - Pricing and Plans
Pricing Plans
Express Plan
- Cost: $1 per device per month (billed annually), or $1.2 per device per month (billed monthly).
- Features: Basic MDM suite, basic kiosk, location tracking, remote WiFi configuration, and various modes of device enrollment (via email, SMS, or QR code).
Pro Plan
- Cost: $2 per device per month (billed annually), or $2.4 per device per month (billed monthly).
- Features: Advanced MDM, kiosk essentials, in addition to the features in the Express plan. This includes more advanced security features and better control over devices.
Enterprise Plan
- Cost: $3 per device per month (billed annually), or $3.6 per device per month (billed monthly).
- Features: Includes everything in the Pro plan, plus support for Mac, Windows, and tvOS devices. Additional features include content management, geofencing, app configuration permissions, remote file manager for Android, basic mobile data management, brand customization, advanced Android and iOS restrictions, AD, Azure, and Office 365 enrollment, location tracker for macOS, remote view, and notifications. This plan also supports up to three technicians.
Ultimate Plan
- Cost: $4 per device per month (billed annually), or $4.8 per device per month (billed monthly).
- Features: This plan includes all features from the Enterprise plan, with additional advanced UEM features such as dynamic group management, comprehensive app management, and configuration management across all devices. It also allows for pushing standard configurations on all mobile office gadgets.
Ultra Plan
- Cost: $5 per device per month (billed annually), or $6 per device per month (billed monthly).
- Features: This is the most comprehensive plan, including all features from the Ultimate plan. It adds features like leveraging Windows Defender, setting OS updates, and managing restrictions for Mac and Windows devices. This plan offers the highest level of control over all covered devices.
Free Options
- Free Trial: Hexnode UEM offers a 30-day free trial that provides unrestricted access to all features and functionalities. This allows users to test the full range of capabilities without any device limits during the trial period.
Hexnode MDM - Integration and Compatibility
Hexnode MDM Overview
Hexnode MDM is a comprehensive mobile device management solution that integrates seamlessly with a variety of tools and supports a wide range of devices and platforms. Here’s a detailed look at its integration capabilities and compatibility:
Platform Compatibility
Hexnode MDM supports a broad spectrum of devices, including Android, iOS, Apple TV, Amazon FireOS, Windows, and macOS devices. For Windows, it supports laptops from Windows 8.1 onwards, and for macOS, it includes support for iMac devices with features like passcode settings, device restrictions, and network settings.
Integration with Apple Ecosystem
Hexnode integrates with Apple Business Manager and Apple School Manager, enabling seamless enrollment of Apple devices and providing an out-of-the-box experience. This integration also supports the Apple Volume Purchase Program for bulk application purchases and license distribution.
Android Enterprise and OEM Integrations
Hexnode is an Android Enterprise Recommended EMM vendor, offering granular control over Android devices through various enrollment options such as Android Enterprise, Android Zero-touch, and Samsung Knox. It also integrates with Samsung Knox, LG GATE, and other OEMs like Zebra Technologies and Honeywell to provide advanced management features and enhanced security for specific device models.
Microsoft Integrations
Hexnode integrates with Microsoft Entra ID (formerly Azure Active Directory), allowing administrators to manage identity and access from a single console. This integration enables single sign-on (SSO), multi-factor authentication, and the ability to sync users and groups for easy enrollment and policy assignment. Admins can choose to sync the Active Directory with Hexnode either daily or weekly.
Google Workspace Integration
Hexnode also integrates with Google Workspace, enabling administrators to sync users and groups from their Google Workspace domains to the Hexnode UEM console. This integration provides more control and ease over Android app management.
Other Integrations
Hexnode supports integration with various other tools and platforms, such as Datalogic for customized device configurations, Kyocera for ruggedized mobile devices, and Zendesk for managing devices directly from the support platform. Additionally, Hexnode offers a RESTful JSON API for custom integrations with unique applications.
Content and App Management
Hexnode allows administrators to manage content and apps securely. It includes features like managed access to content, native content viewers within the Hexnode app, and mass deployment of files to groups of devices. It also ensures that sensitive content is accessed only by safe applications.
Kiosk Mode and Remote Management
Hexnode provides advanced kiosk settings, allowing devices to be locked down in single-app mode, which is particularly useful for meeting room displays or other dedicated use cases. It also offers remote view capabilities for Android devices and remote ring support for iOS devices.
Conclusion
In summary, Hexnode MDM offers extensive integration capabilities with various ecosystems and platforms, ensuring comprehensive device management and security across a diverse range of devices.
Hexnode MDM - Customer Support and Resources
Hexnode MDM Customer Support
Customer Support Options
1. Hexnode Genie AI Chat Assistant
This AI-powered chatbot is available within the Hexnode UEM console and provides immediate assistance. You can interact with Hexnode Genie to get detailed insights into Hexnode UEM features, step-by-step guidance on using specific features, and answers to any questions you might have.
To access Hexnode Genie, simply click on the chat bubble at the bottom-right corner of the Hexnode UEM portal and select “Chat with Hexnode Genie”.
2. Live Support with Hexnode Team
If you need to speak directly with a support executive, you can select “Chat with Hexnode Support” from the chat window. This option allows you to engage in real-time conversations with Hexnode’s support team for troubleshooting, personalized guidance, and quick answers to your queries.
3. Support Hours
Hexnode support is available 24 hours a day, 5 days a week. You can reach out via call, chat, or email for any assistance related to device management.
Additional Resources
1. Resource Library
Hexnode provides an extensive resource library that includes datasheets, whitepapers, case studies, and more. This library covers various topics such as IT security, enterprise mobility, and tips to enhance business efficiency and security.
2. Guides and Tutorials
There are numerous guides and tutorials available, including how to use Hexnode Gateway, setup Android Enterprise management, manage Samsung devices, and implement kiosk lockdown solutions. These resources help users get started and manage their devices effectively.
3. Industry-Specific Solutions
Hexnode offers resources tailored for different industries, such as healthcare, logistics, hospitality, and more. These resources explain how Hexnode UEM can benefit these industries in terms of security, compliance, and efficiency.
4. Webinars and Newsletters
Users can stay updated with the latest developments in device management by subscribing to Hexnode’s newsletter. This includes access to webinars, product walkthroughs, and fresh insights delivered straight to your inbox.
5. Community Forum
The Hexnode community forum is a platform where users can discuss various topics related to device management, share experiences, and get help from other users and Hexnode experts.
By leveraging these support options and resources, users can ensure they are well-equipped to manage their devices securely and efficiently using Hexnode MDM.
Hexnode MDM - Pros and Cons
Advantages
Comprehensive Security Features
Hexnode MDM offers a wide range of security features, including data encryption, remote wipe, compliance enforcement, and the ability to blocklist malicious apps and websites. It also allows for the distribution and management of sensitive data through certificates and VPN policies.
Ease of Use and Setup
Hexnode is known for its intuitive and user-friendly interface. Users have praised its ease of use, with extensive help documentation and step-by-step instructions that make setup and management straightforward.
Strong Support
Hexnode provides 24/5 dedicated support, which is highly regarded by customers. The support team is responsive and committed to addressing customer concerns, making it a reliable choice for long-term partnerships.
Automation and Efficiency
The platform automates routine tasks, reducing operational overhead and freeing up resources for more critical tasks. This includes scheduling software updates, configuring network settings, and deploying apps remotely.
Advanced Kiosk Capabilities
Hexnode offers advanced kiosk mode features, allowing devices to be locked down to specific apps or settings, which is particularly useful for minimizing user distractions and ensuring device security.
Cross-Platform Support
Hexnode supports a wide range of operating systems, including Android, iOS, iPadOS, macOS, Windows, and FireOS, with ChromeOS support in development. This makes it versatile for managing diverse device fleets.
Cost-Effective
Hexnode’s pricing is competitive, starting from $1 to $5.8 per device per month, with bulk discounts available for large-scale companies. This makes it an attractive option for both small and medium businesses as well as larger enterprises.
Disadvantages
Limited ChromeOS Support
As of the latest information, Hexnode does not yet fully support ChromeOS, although it is in development. This might be a drawback for organizations heavily reliant on ChromeOS devices.
Customer Feedback on Competitors
While Hexnode itself does not have significant drawbacks, it is often compared to other MDM solutions like MaaS360, which highlights areas where Hexnode might be seen as superior but also underscores the competitive landscape. However, this does not necessarily reflect on Hexnode’s performance but rather on the market context.
In summary, Hexnode MDM stands out for its comprehensive security features, ease of use, strong customer support, and cost-effectiveness. However, it currently lacks full support for ChromeOS, which might be a consideration for some users.
Hexnode MDM - Comparison with Competitors
Comparison of Hexnode MDM with Competitors
When comparing Hexnode MDM with its competitors in the Unified Endpoint Management (UEM) and Mobile Device Management (MDM) space, several key aspects stand out:Security Features
Hexnode MDM is renowned for its comprehensive security features. It offers data encryption, remote wipe, compliance enforcement, and advanced policies such as device password and work profile password policies, basic and advanced restrictions, and web content filtering. These features help protect corporate data and ensure adherence to industry standards. In contrast, alternatives like IBM MaaS360 also offer security features but have been criticized for their complexity and higher pricing. MaaS360’s security features, while extensive, are often overshadowed by its complex UI and less responsive after-sales support.Ease of Use
Hexnode is praised for its ease of use and intuitive interface. It provides extensive help documentation, step-by-step instructions, and videos, making it easier for users to adapt and use the platform. This is a significant advantage over competitors like MaaS360, which has a more complex UI.Customer Support
Hexnode stands out with its 24/5 dedicated support and customer success managers who prioritize customer needs. This high-quality support is a key differentiator from competitors like MaaS360, which has been criticized for its after-sales support.Platform Support and Features
Hexnode supports a wide range of devices including Android, iOS, and Windows, and offers features like kiosk mode, geofencing, and advanced macOS capabilities. It also provides real-time monitoring and remote control access, which are valuable for managing and securing devices. Alternatives like Scalefusion and Esper also offer similar platform support but may lack some of the advanced features like kiosk mode and geofencing. For example, Scalefusion is known for its simplicity and ease of use but might not match Hexnode’s feature richness.Pricing
Hexnode’s pricing is competitive, starting from $1 to $5.8 per device per month, with bulk discounts available for large-scale companies. This is more affordable compared to MaaS360, which starts at $5 per device and goes up to $9 per device per month.Automation and Monitoring
Hexnode’s automation capabilities allow IT admins to streamline routine tasks, reducing operational overhead. It also provides real-time data and comprehensive insights for monitoring device performance and security. This is similar to what other UEM solutions like Ivanti Unified Endpoint Manager and ManageEngine Endpoint Central offer, but Hexnode’s ease of use and support make it a more appealing option.Potential Alternatives
- Ivanti Unified Endpoint Manager: Offers a unified communication platform, remote access control, asset tracking, and IT knowledge management. It is particularly strong in automating software and OS deployments and managing multi-platform devices.
- Jamf Pro: Specializes in managing Apple devices, providing automated device management for Mac, iPad, iPhone, and Apple TVs. It is ideal for organizations heavily invested in Apple ecosystems.
- Addigy: A cloud-based MDM solution for Apple devices, known for its user-friendly platform and integration with other IT solutions. It offers real-time monitoring, remote control access, and automated onboarding.
Hexnode MDM - Frequently Asked Questions
Frequently Asked Questions about Hexnode MDM Security Features
1. How does Hexnode MDM ensure corporate data protection on mobile devices?
Hexnode MDM ensures corporate data protection through several measures. These include data encryption, remote wipe, and compliance enforcement. You can encrypt devices, remotely wipe the complete device or just the corporate container in BYOD devices, and enforce compliance policies to safeguard data. Additionally, features like VPN policies, certificate management, and web content filtering help protect data in motion and restrict access to unwanted websites.2. What security policies can be implemented using Hexnode MDM?
Hexnode MDM allows you to implement a variety of security policies. These include device password and work profile password policies, basic and advanced restrictions to limit device functionalities, blocklisting/allowlisting apps, web content filtering, and VPN policies. You can also configure global HTTP proxy policies and push sensitive data in the form of certificates to devices. Moreover, you can schedule OS updates and configure compliance profiles to ensure devices remain compliant.3. How can I manage and secure apps on devices using Hexnode MDM?
Hexnode MDM provides comprehensive app management features. You can distribute and manage applications across devices, ensuring employees have the necessary tools for productivity. Features include required apps and file management policies, blocklisting/allowlisting apps, and managing apps through the Managed Google Play Store or Apple’s Volume Purchase Program (VPP). This helps in preventing users from installing unsecured or unwanted apps.4. What are the remote actions available in Hexnode MDM for security?
Hexnode MDM offers several remote actions to enhance security. These include remotely wiping the device or just the corporate container, putting the device in lost mode, remotely ringing the device to locate it, and locking the device with a password. You can also perform instantaneous location tracking to get the real-time location of the device.5. How does Hexnode MDM handle BYOD (Bring Your Own Device) security?
For BYOD devices, Hexnode MDM allows you to separate corporate and personal data using containers. You can perform a corporate wipe, which only wipes the corporate data and settings, leaving personal data intact. Additionally, you can enforce password policies, restrict access to certain features, and configure VPN policies to ensure secure access to corporate data.6. Is Hexnode MDM compliant with GDPR and other regulatory standards?
Yes, Hexnode MDM is GDPR compliant. It ensures that all data handling and processing adhere to GDPR regulations, helping organizations maintain compliance with industry standards.7. Can Hexnode MDM restrict internet access and bandwidth usage on devices?
Yes, Hexnode MDM allows you to restrict internet access and manage bandwidth usage. You can use web content filtering to block unwanted websites and configure global HTTP proxy policies to ensure all data is filtered through a secure network. Additionally, you can deploy proactive internet access controls to monitor and manage the bandwidth usage of apps on devices.8. How does Hexnode MDM secure devices in kiosk mode?
Hexnode MDM offers kiosk mode, which locks devices into a purpose-specific environment. This mode restricts the device to run only approved apps and prevents users from accessing other features or settings. This is particularly useful for devices used in retail, healthcare, or other environments where devices need to be dedicated to specific tasks.9. Can Hexnode MDM track the location of devices?
Yes, Hexnode MDM includes a location tracking feature that allows you to track the location of devices at periodic intervals or in real-time. This feature is useful for locating lost or stolen devices and for enforcing geofencing policies, which can alter the availability of corporate resources based on the device’s location.10. How does Hexnode MDM integrate with other security tools and services?
Hexnode MDM integrates with various security tools and services, such as BitLocker for Windows devices and FileVault for macOS devices, to ensure comprehensive security. It also supports conditional access to Microsoft applications, ensuring only compliant endpoints can access sensitive corporate data.