LogMeIn Pro - Detailed Review
Security Tools
LogMeIn Pro - Product Overview
LogMeIn Pro Overview
LogMeIn Pro is a reliable remote access and collaboration tool that caters to the needs of entrepreneurs, small businesses, and individuals who require secure and efficient remote access to their computers and applications.Primary Function
The primary function of LogMeIn Pro is to provide users with the ability to access and control their computers remotely, ensuring productivity and collaboration from anywhere, at any time. This includes remote desktop control, application access, and file sharing, all while maintaining high security standards.Target Audience
LogMeIn Pro is targeted at individuals, small teams, and small businesses that need to manage multiple computers and collaborate with team members or partners remotely. It is particularly useful for those who work from different locations or need to access their work environment from various devices.Key Features
Remote Desktop Control
Users can control their computers remotely as if they were sitting in front of them, enabling seamless productivity and collaboration.Remote Application Access
Access to cloud and desktop applications from any authenticated device, allowing users to pick up where they left off easily.Unlimited Collaborators
While the number of computers that can be accessed remotely is limited by the pricing plan, LogMeIn Pro allows unlimited users to be granted access rights, facilitating instant and seamless collaboration.On-the-Go Access
Users can access their computer files via mobile devices using the LogMeIn Pro mobile applications for Android and iOS, or through a mobile browser.Remote Printing
The ability to print files from the LogMeIn Pro mobile application using a local printer, which is convenient for presenting data in physical form.Security
LogMeIn Pro employs industry-standard algorithms and protocols such as SSL/TLS for encryption and authentication. It includes features like intrusion detection, lockout mechanisms for incorrect logins, and detailed auditing and logging capabilities to ensure the security of user data.Multi-Device Support
The platform supports various operating systems including Windows, iOS, Linux, and Android, ensuring smooth operation across different devices. By offering these features, LogMeIn Pro ensures that users can work efficiently and securely from anywhere, making it an essential tool for remote work and collaboration. LogMeIn Pro - User Interface and Experience
User Interface of LogMeIn Pro
The user interface of LogMeIn Pro is designed to be user-friendly and intuitive, making remote computer access straightforward for a wide range of users.
Ease of Use
LogMeIn Pro is praised for its simplicity. Users can access their remote desktop with just a double click, making it easy even for those who are new to remote login software.
The setup process is quick and easy, typically taking only a few minutes to complete. The software can be installed on both Mac and Windows computers, as well as iOS and Android devices.
User Interface
The interface is clean and simple, which helps users get connected quickly. The “Getting Started” tab is particularly helpful for new users, guiding them through the everyday tools and features of the software. This tab ensures that users can familiarize themselves with the system without much hassle.
Features and Accessibility
LogMeIn Pro offers a range of features that enhance the user experience. For instance, the split display provides a clear preview of files and their locations, and the drag-and-drop efficiency makes file and folder management convenient. Users can also send invitations to colleagues to view or control their machine, with secure, time-sensitive links to prevent abuse.
Performance
Despite its extensive feature set, LogMeIn Pro is known for its responsive performance. The software syncs well across different devices, including mobile and desktop computers, ensuring a seamless experience. However, users with slower internet connections might experience some performance issues such as latency or decreased video quality during remote sessions.
Security Integration
The user interface also incorporates strong security features seamlessly. For example, users can enable multi-factor authentication, such as printed or emailed security codes, to add an extra layer of security to their logins. The software also provides alerts for unusual activity or failed login attempts, and managers can revoke user permissions as needed.
Overall User Experience
Overall, the user experience with LogMeIn Pro is positive, with many users appreciating its ease of use and comprehensive features. The software is engineered for swift progress and efficiency, making it a reliable choice for professionals who need to work remotely or manage a distributed workforce. While some users may encounter a learning curve in fully utilizing all the advanced features, the intuitive interface and available support resources help mitigate this issue.
LogMeIn Pro - Key Features and Functionality
LogMeIn Pro Overview
LogMeIn Pro, a remote access tool by GoTo, offers a range of features that enhance security, collaboration, and remote management. However, it does not heavily integrate AI into its core functionality compared to other GoTo products like LogMeIn Resolve. Here are the key features and how they work:Remote Access and Control
LogMeIn Pro allows users to remotely control their computers from any location or device, including web browsers, desktops, or mobile apps. This feature includes real-time control, desktop sharing, screen blanking, and keyboard locking, ensuring secure and controlled access to remote computers.Security Features
- Two-Factor Authentication: Adds an extra layer of security to ensure that only authorized users can access the remote computer.
- SSL Security: Ensures that all data transmitted between the remote and local computers is encrypted, providing a secure connection.
- Password Management: Helps manage passwords securely, reducing the risk of unauthorized access.
Collaboration Tools
- File Sharing and Storage: Users can store and share files with 1TB of file storage, facilitating collaboration across different devices.
- Screen Sharing: Allows multiple users to view the same screen in real-time, which is useful for presentations and collaborative work.
- Whiteboard Drawing: Enables users to draw on the shared screen, enhancing interactive collaboration.
Monitoring and Reporting
- Activity Monitoring: Users can monitor the activity on the remote computer, which helps in tracking usage and ensuring compliance.
- Reporting & Statistics: Provides detailed reports on remote access sessions, helping in auditing and compliance.
Additional Features
- Multi-Monitor Display: Users can view multiple monitors connected to the remote computer, ensuring a comprehensive view of all screens.
- Remote Reboot and Wake on LAN: Allows users to reboot the remote computer or wake it up from a sleep state, even if it is not currently active.
- Session Recording: Enables the recording of remote access sessions for future reference or auditing purposes.
AI Integration
While LogMeIn Pro itself does not heavily integrate AI, it is part of the GoTo suite of products. If you are looking for AI-driven features, you might consider LogMeIn Resolve, which is another product from GoTo that incorporates AI to automate IT processes, enhance remote support, and improve issue resolution. LogMeIn Resolve includes features like AI-generated troubleshooting tips, AI-assisted scripting, and an interactive assistant that simplifies routine tasks and provides real-time responses.Conclusion
In summary, LogMeIn Pro is a powerful remote access tool with strong security features and collaboration tools, but it does not include significant AI integration within its core functionality. For AI-driven IT management, LogMeIn Resolve would be a more suitable option. LogMeIn Pro - Performance and Accuracy
When Evaluating LogMeIn Pro
When evaluating the performance and accuracy of LogMeIn Pro in the context of security tools, several key aspects stand out:
Security Features
LogMeIn Pro is highly regarded for its strong security measures. All communications through LogMeIn products are encrypted using SSL/TLS protocols, similar to those used in online banking and commerce. This encryption protects data against eavesdropping, tampering, and forgery, utilizing AES-based encryption (128 or 256-bit keys) or 3DES (168-bit keys).
The platform also employs multi-layered authentication processes, including the option for RSA SecurID two-factor authentication. Additionally, LogMeIn combats brute-force login attempts with lockout mechanisms after several incorrect login attempts, and it uses two layers of intrusion detection: TLS for data integrity and LogMeIn Intrusion Filters to prevent unauthorized access based on IP addresses.
Performance
LogMeIn Pro generally provides stable and reliable remote access, making it a strong contender for business-oriented remote desktop software. However, users on slower internet connections may experience performance issues such as latency or decreased video quality during remote sessions. This is an important consideration for users with specific connectivity requirements.
Accuracy and Logging
The platform ensures accurate logging of important events like logins and logoffs, which are stored in the installation directory and can be sent to a central SYSLOG server for centralized monitoring and analysis. Critical events are also logged in the Windows application event log, providing a clear and accurate record of system activities.
Limitations and Areas for Improvement
Despite its strong security and performance, LogMeIn Pro has some limitations:
- Pricing: One of the significant drawbacks is the high cost, which can be a deterrent for individuals and small businesses. The pricing structure and the lack of intermediate device limit options can be particularly problematic.
- Customer Service: Users have reported that customer service, while friendly, can be slow in resolving issues. This can be a major inconvenience for businesses relying on prompt support.
- Learning Curve: Some users may encounter a learning curve in fully utilizing all the advanced features of LogMeIn Pro, which may require businesses to invest time in training employees.
- Specific Issues: There have been reports of occasional bugs or glitches, such as issues with printing, although these seem to be resolved over time.
Conclusion
In summary, LogMeIn Pro excels in security features and provides reliable remote access, but it comes with a higher cost and some areas that need improvement, particularly in customer service and user experience.
LogMeIn Pro - Pricing and Plans
LogMeIn Pro Pricing Plans
LogMeIn Pro offers three distinct pricing plans, each catering to different user needs and scales of operation.
Individual Plan
- Cost: $30 per month or $349.99 per year.
- Features:
- Remote access to up to 2 computers.
- Unlimited users.
- Remote printing.
- 1TB file storage.
- Multi-monitor display.
- LogMeIn Antivirus.
- 1 free license to LastPass Premium.
Power Users Plan
- Cost: $70 per month or $839.99 per year.
- Features:
- All features included in the Individual Plan.
- Remote access to up to 5 computers.
- 3 free licenses to LastPass Premium.
Small Businesses Plan
- Cost: $129 per month or $1,539.99 per year (with options for larger businesses at $3,499.99/year for up to 25 computers and $6,999.99/year for up to 50 computers).
- Features:
- All features included in the Individual and Power Users Plans.
- Remote access to up to 10 computers (or more depending on the selected scale).
- 5 free licenses to LastPass Premium.
Free Options
LogMeIn Pro does not offer a free plan. However, there is a 14-day free trial available for users to test the service before committing to a subscription.
LogMeIn Pro - Integration and Compatibility
LogMeIn Pro Overview
LogMeIn Pro, a part of the GoTo suite of products, is designed to provide seamless remote access and management across a wide range of devices and platforms. Here’s how it integrates with other tools and its compatibility:
Cross-Platform Compatibility
LogMeIn Pro is highly compatible with various operating systems and devices. It supports access to PCs running Windows Vista and above, including Windows Server 2008 and later versions, as well as Macs running OS X 10.4 (Tiger) and later.
For mobile devices, LogMeIn Pro is compatible with Android OS 2.3 and above, and iOS 7.0 and above. This allows users to access and control their computers from their mobile devices using the LogMeIn Pro & Central app.
Browser Compatibility
The web application of LogMeIn Pro is compatible with several browsers, including Microsoft Internet Explorer 7 and above, Microsoft Edge, Firefox, and Google Chrome. However, there are some limitations when using Linux clients; while some browsers like Chrome may work, others like Brave and Firefox on certain Linux distributions may not offer full functionality.
Multi-Device Support
LogMeIn Rescue, which is part of the LogMeIn suite, extends this compatibility to include Chromebooks, tablets, and other devices. This ensures that IT support teams can provide remote support across a diverse array of devices, from desktops to mobile devices, all from a single console.
Security and Authentication Integration
LogMeIn Pro integrates with advanced security tools such as RSA SecurID for additional authentication layers. This enhances the security of remote access sessions by requiring users to authenticate using both a username/password and an RSA token. The system also supports role-based access control, allowing administrators to restrict certain features and tools to specific user groups.
File and Application Access
The platform allows users to access and edit files on their remote computers directly from their mobile devices or other computers. It also supports the transfer of files between devices, making it easier to work on files offline or move them between different systems.
Real-Time Support and Diagnostics
LogMeIn Pro & Central, as well as LogMeIn Rescue, offer real-time chat and screen sharing capabilities. These features enable IT support teams to diagnose and resolve issues quickly, whether it’s on a Mac, PC, iOS, or Android device. The tools also provide detailed system diagnostics and the ability to transfer files between the user’s device and the technician’s console.
Conclusion
In summary, LogMeIn Pro is highly versatile and compatible with a broad range of devices and operating systems, making it a reliable choice for remote access and IT support needs. Its integration with advanced security tools and its comprehensive feature set ensure secure and efficient remote management.
LogMeIn Pro - Customer Support and Resources
LogMeIn Pro Customer Support Overview
LogMeIn Pro offers a comprehensive array of customer support options and additional resources to help users address their issues and maximize the use of the product.Customer Support Numbers and Hours
LogMeIn provides multiple phone numbers for customer support, ensuring global coverage:Support Numbers
- The primary toll-free number is 1-866-478-1805, which is widely used and available 24/7.
- For international clients, the number is 1-781-897-5580.
- There are also location-specific numbers, such as 1-316-462-7190 for the Wichita, KS office, and 1-800-993-1790 and 1-781-638-9050 for the Boston, MA office. International numbers include 61 28 093 9900 for Sydney, 91 806 122 0001 for Bangalore, and 44 203 608 0255 for London.
Support Availability
Customer support is available 24/7, while sales support is available from 2:00 AM to 7:00 PM EST, Monday through Friday.Online Support Options
In addition to phone support, LogMeIn offers several online resources:- Users can initiate an online chat with customer support directly from the LogMeIn website by selecting the “Support” option on the homepage and choosing either “Sales Inquiry” or “Support Request”.
- The LogMeIn website also provides a section for submitting support requests, where users can select a category for their issue and receive a response from a customer service agent during business hours.
Email Support
For privacy-related inquiries, users can email privacy@logmein.com. However, for other issues, it is recommended to use the relevant phone numbers or online support options.Additional Resources
LogMeIn offers several resources to help users get the most out of their product:- LogMeIn Resource Center: This includes webinars, videos, whitepapers, and other educational materials to enhance user knowledge and productivity.
- Help Center: Users can find detailed guides and FAQs on various features such as remote access, file transfer, user management, and security measures like two-factor authentication and patch management.
- Community Discussions: The LogMeIn community forum allows users to share experiences, ask questions, and get help from other users and support agents.
Security Features and Best Practices
LogMeIn emphasizes security with features like SSL/TLS encryption, multi-layered authentication, and intrusion detection. Users are advised to keep their software updated, use unique passwords, and enable multi-factor authentication to maximize security.Conclusion
By leveraging these support options and resources, users can effectively address their issues, enhance their security, and optimize their use of LogMeIn Pro. LogMeIn Pro - Pros and Cons
Advantages of LogMeIn Pro
LogMeIn Pro offers several significant advantages, particularly in the areas of security, functionality, and user experience.Security
LogMeIn Pro is highly secure, using industry-standard SSL/TLS protocols (OpenSSL) to protect communications against eavesdropping, tampering, and message forgery. It employs multi-layered authentication, including email and password verification, and optional RSA SecurID two-factor authentication. The system also includes lockout mechanisms to prevent brute-force login attempts and intrusion detection filters to block unauthorized access based on IP addresses.Performance and Accessibility
The software provides seamless remote access, allowing users to access their desktops, files, and applications from anywhere. It supports multiple monitors, remote printing, and unlimited user access, making it highly convenient for professionals and businesses. The interface is user-friendly, and the software is efficient, with minimal lag even when accessed via mobile devices.File Management and Collaboration
LogMeIn Pro simplifies the transfer and sharing of files between remote and local computers, which is particularly beneficial for professionals working with large or sensitive files. The remote printing feature allows users to print documents from a remote computer to a local printer, which is handy for meetings, presentations, or record-keeping.User Management
For businesses with multiple users, LogMeIn Pro offers intuitive user management features. Administrators can easily add or remove users, assign specific computers, and set permissions, ensuring efficient management of remote access privileges.Support
LogMeIn Pro provides excellent support, including 24/7 telephone support available in over 15 languages, user guides, articles, and community forums. This extensive support system helps users and IT departments manage any issues that may arise.Disadvantages of LogMeIn Pro
Despite its numerous advantages, LogMeIn Pro also has some notable disadvantages.Cost
One of the significant drawbacks is the high subscription cost. The pricing plans, while feature-rich, can be prohibitive for some individuals and small businesses. The Individual Package starts at $30 per month, the Power Users Package at $70 per month, and the Small Businesses Package at $129 per month.Connectivity Issues
Users may experience occasional connectivity issues, such as latency or decreased video quality during remote sessions, especially on slower internet connections. This can impact the overall performance and user experience.Setup Complexity
The setup process for LogMeIn Pro can be complex and requires technical knowledge, which may be a barrier for some users. This complexity can lead to a learning curve in fully utilizing all the advanced features of the software.Customer Support Responsiveness
There have been reports of lackluster customer support responsiveness, which can be frustrating for users who need immediate assistance with their issues. In summary, LogMeIn Pro is a strong contender in the remote access market, offering excellent security, seamless accessibility, and robust features. However, its high cost, potential connectivity issues, complex setup, and inconsistent customer support are factors that potential users should carefully consider. LogMeIn Pro - Comparison with Competitors
Security Features of LogMeIn Pro
LogMeIn Pro, now part of GoTo, boasts several strong security features:- Encryption: All communications are encrypted using SSL/TLS protocols with AES-based encryption (128 or 256-bit keys) or 3DES (168-bit keys).
- Two-Factor Authentication: Users can enable two-step verification, which adds an extra layer of security beyond just a password.
- Intrusion Detection: LogMeIn uses TLS with record sequencing and message authentication codes (MACs) to ensure data integrity. Additionally, LogMeIn’s filters prevent unauthorized access based on IP address.
- Role-Based Access: Users can only access specific tools and features based on their roles, enhancing security through system administration functionalities.
- Logging Capabilities: Detailed logs of important events like logins and logoffs are stored and can be sent to a central SYSLOG server for monitoring and analysis.
Comparison with AI-Driven Security Tools
While LogMeIn Pro is strong in traditional security measures, it may not be as advanced in AI-driven capabilities compared to some other tools:Vectra AI
- AI-Driven Threat Detection: Vectra AI uses patented Attack Signal Intelligence to detect suspicious behaviors, including customized malware and zero-day attacks. It provides comprehensive threat visibility across public cloud, SaaS applications, identity systems, and enterprise networks.
- Continuous Monitoring: Vectra AI works 24/7 to stop elusive attackers, significantly reducing the time spent on false positives.
SentinelOne
- Advanced Threat Hunting: SentinelOne offers fully autonomous cybersecurity powered by AI, focusing on advanced threat hunting and incident response capabilities. It provides real-time protection and automated remediation.
- Endpoint Protection: SentinelOne is particularly strong in monitoring and protecting user endpoints, making it a good alternative for organizations needing advanced endpoint security.
Darktrace
- Novel Threat Neutralization: Darktrace uses autonomous response technology to interrupt cyber-attacks in real-time, specializing in neutralizing novel threats that other tools might miss.
- Real-Time Response: Darktrace’s AI algorithms detect and respond to threats without human intervention, making it a strong choice for real-time threat mitigation.
Unique Features of LogMeIn Pro
While LogMeIn Pro may not be as AI-driven as some of the alternatives, it has several unique features:- Ease of Use: LogMeIn Pro is known for its ease of use, making it a good choice for organizations that need a user-friendly remote access solution with strong traditional security features.
- Multi-Layered Authentication: The option to use RSA SecurID two-factor authentication adds an extra layer of security, which is particularly useful for organizations requiring stringent access controls.
Potential Alternatives
If you are looking for more AI-driven security solutions, here are some alternatives:- Vectra AI: For comprehensive threat detection and response across various environments.
- SentinelOne: For advanced threat hunting and endpoint protection.
- Darktrace: For real-time detection and neutralization of novel threats.
- Balbix: For quantifying cyber risk and predicting breaches using AI algorithms, though it is more focused on risk management rather than real-time threat detection.
LogMeIn Pro - Frequently Asked Questions
Frequently Asked Questions about LogMeIn Pro Security Features
Q: What encryption protocols does LogMeIn Pro use to secure communications?
LogMeIn Pro uses industry-standard SSL/TLS protocols (specifically OpenSSL) to encrypt all communications. This is the same protocol used in web-based commerce and online banking, protecting data against eavesdropping, tampering, and message forgery. The encryption uses AES-based encryption (128 or 256-bit keys) or 3DES (168-bit keys).Q: How does LogMeIn Pro authenticate users and hosts?
Users authenticate to LogMeIn.com using an email address and password combination, where the password is verified using a hash value with a unique salt. Additionally, users can enable two-factor authentication using RSA SecurID. Hosts are authenticated using a pre-assigned identifier and a pre-shared secret, transmitted over an SSL/TLS connection.Q: What measures does LogMeIn Pro take to prevent brute-force login attempts?
LogMeIn Pro employs lockout mechanisms to prevent brute-force login attempts. After a few incorrect login attempts, the account or the offending IP address is locked out. This helps protect against unauthorized access.Q: How does LogMeIn Pro handle intrusion detection and prevention?
LogMeIn Pro uses multi-layered security measures, including TLS to ensure data integrity during transit with record sequencing and message authentication codes (MACs). Additionally, LogMeIn’s filters prevent unauthorized access based on IP address, and the system has granular auditing capabilities to monitor and log important events.Q: What logging and auditing capabilities does LogMeIn Pro offer?
LogMeIn Pro provides extensive logging and auditing capabilities. Users can set up granular auditing to receive notifications via email for important changes or suspicious events. The host keeps a detailed event log specific to LogMeIn and writes major events into the operating system event logs. Remote access sessions can also be recorded into video files for later playback.Q: Does LogMeIn Pro store user credentials on its servers?
No, LogMeIn Pro does not store user credentials, such as operating system credentials, on its servers. Users authenticate to each host using standard operating system credentials, which are not stored by LogMeIn.Q: What additional security features are included in LogMeIn Pro subscriptions?
LogMeIn Pro subscriptions include additional security features such as LogMeIn Antivirus, powered by Bitdefender, which is included at no extra cost. Users also get free licenses to LastPass Premium, depending on the subscription plan.Q: How often are LogMeIn’s datacenters and source code reviewed for security?
LogMeIn’s datacenters and source code are continually reviewed by independent, accredited third-party audit firms to ensure that the information remains confidential and secure.Q: Can users configure LogMeIn Pro to require additional verification steps?
Yes, users can elect to require additional verification steps, such as entering one-time-use codes from a pre-printed sheet or an email message, in addition to the standard email address and password combination.Q: What kind of role-based access control does LogMeIn Pro offer?
LogMeIn Pro ensures that users can only access specific tools and features based on their roles, with system administration functionalities in place to manage these permissions. By addressing these questions, you can gain a comprehensive view of the security features and practices implemented by LogMeIn Pro.