Glean.info - Detailed Review
Social Media Tools
Glean.info - Product Overview
Introduction to Glean.info
Glean.info is a comprehensive media monitoring, measurement, and analytics platform, particularly useful in the context of social media tools and AI-driven services.Primary Function
Glean.info’s primary function is to provide integrated media monitoring and analysis. It collects and analyzes data from various media types, including social media platforms like Twitter, Facebook, and LinkedIn, as well as print, online, and broadcast news. This service is essential for PR, marketing, corporate communications, and competitive intelligence.Target Audience
The target audience for Glean.info includes a wide range of professionals and organizations. This encompasses corporations, government agencies, and not-for-profit organizations, from multinational companies to regional entities. Specifically, it caters to professionals in PR, marketing, and corporate communications who need to monitor and analyze media coverage.Key Features
Media Monitoring
Glean.info monitors media across 250 languages in 191 countries, including print, online, and broadcast news, as well as major social media platforms and over 90 million blogs and message boards.Automated Alerts
The platform offers personalized automated alerts that can be sent via email multiple times a day, allowing users to stay updated on relevant media mentions.Reporting and Analytics
The dashboard includes custom profiles, folders, and over a thousand user-selectable and exportable charts to facilitate report creation. Data and charts can be easily exported, and the account team can help create custom Excel files.Newsletter Production
Users can create and publish customized newsletters directly from the dashboard, selecting specific items for distribution to their email lists.Real-Time Updates
The platform provides continuous real-time updates, ensuring users are always informed about the latest media mentions.Advanced Search Capabilities
Glean.info features sophisticated search capabilities to create accurate and relevant reports and archives.Customization and Cost-Effectiveness
The service is customizable to specific needs and is less costly than comparable services, making it a cost-effective solution for media monitoring and analysis. Overall, Glean.info is a versatile and efficient tool for organizations needing comprehensive media monitoring and analytics. Glean.info - User Interface and Experience
User Interface Overview
The user interface of Glean.info, particularly in its social media and media monitoring capabilities, is crafted with a focus on ease of use and intuitive design.Dashboard and Portal
The Glean.info portal is user-friendly and consistent across all its features, whether you are using a basic monitoring package or more advanced measurement and analytics tools. This consistency ensures that the online environment remains familiar as your needs evolve.Automated Alerts and Notifications
Users can set up personalized automated alerts, which can be sent via email multiple times a day. These alerts are highly customizable to match the specific needs and design specifications of your organization, ensuring you stay informed without unnecessary clutter.Interactive Dashboard
The dashboard is interactive and easy to use, integrating all PR and marketing analytics into one system. It allows multiple simultaneous users for various purposes, including PR, marketing, competitive intelligence, and brand management. The intuitive design makes it easy to learn and use, even for users with different roles within the organization.Reporting and Analytics
Glean.info offers comprehensive, fully-automated analytics with a wide range of metrics and chart formats. Users can create custom profiles, folders, and reports, and export data in various formats for easy reporting. The system includes thousands of user-selectable chart formats, such as pie, bar, and line charts, to visualize analysis effectively.Search Functionality
The search functionality is advanced, allowing for Boolean commands, specification of capitalization, proximity, plurals, and possessives. This ensures highly accurate search results, which can be further filtered and sorted into separate folders for detailed analytics.Customization and Flexibility
Users can create multiple profiles with different keywords and segment media mentions by various criteria such as division, brand, keyword, country, and media type. This flexibility allows for customized metrics that align with specific business objectives.User Experience
The overall user experience is streamlined to save time and increase efficiency. Users appreciate the ability to consolidate all necessary information in one place, receive real-time updates, and respond immediately to social posts directly from the system. The support staff is also noted for being engaged and helpful, contributing to a positive user experience.Additional Features
Glean.info also includes features like professional newsletter production, cloud-based content storage, and the integration of owned media, such as corporate or brand websites and CRM software. These features enhance the user experience by providing a comprehensive and integrated media monitoring solution.Conclusion
In summary, Glean.info’s user interface is designed to be intuitive, easy to use, and highly customizable, making it an efficient and effective tool for media monitoring and analytics. Glean.info - Key Features and Functionality
Dashboard and Portal
Glean.info offers an intuitive and user-friendly dashboard and portal. This platform is consistent across all client packages, whether you start with basic monitoring or upgrade to more complex analytics. This consistency ensures that your online environment remains familiar as your needs evolve.Automated Alerts
The platform includes personalized automated alerts that can be sent to you and other members of your organization. These alerts can be customized to match your organization’s design specifications and can be delivered daily or several times a day. This feature helps keep you informed about important media mentions in real-time.Newsletters
Glean.info allows you to produce professional newsletters directly from the dashboard. You can customize the newsletter format, select specific items, and publish them to your own email list. This feature streamlines the process of keeping stakeholders informed about relevant media coverage.Reporting
The dashboard includes tools for creating custom reports using over a thousand user-selectable and exportable charts. You can organize data into custom profiles and folders, and export both charts and data for easy reporting. Additionally, your Glean.info account team can assist in creating custom Excel files, including pivot charts, for presentations.Key Benefits
- Integrated Access: Collects all media types to provide integrated access to media monitoring results, ensuring you stay on top of all issues affecting your company and brands.
- Continuous Updates: Updates media mentions continuously, 24 hours a day, allowing for immediate responses to social posts directly from the system.
- Efficient Management: Stores content in a cloud-based archive with easy access and efficient management.
- Advanced Search: Includes advanced keyword search features to ensure accurate search results and eliminate irrelevant media items.
- Customization: Can be customized to your specific needs and requirements without requiring payment for unused services.
- Cost-Effective: Less costly than comparable services while providing attentive service from knowledgeable representatives.
AI Integration
While the specific AI integration in Glean.info’s media monitoring and analytics is not detailed, the platform’s automated alerts, customized reporting, and advanced search capabilities suggest a level of automation and data analysis that could be supported by AI. However, the primary focus of Glean.info is on media monitoring and analytics rather than the broader AI-driven functionalities seen in the Work AI platform described in other sources. Glean.info - Performance and Accuracy
Evaluation of Glean.info in Social Media Tools
To evaluate the performance and accuracy of Glean.info in the Social Media Tools AI-driven product category, here are some key points to consider:
Media Monitoring Coverage
Glean.info offers comprehensive media monitoring across a wide range of platforms, including Twitter, Facebook, LinkedIn, Instagram, online news sources, blogs, message boards, forums, and video sharing sites like YouTube. This extensive coverage ensures that users can track mentions of their company, brands, and competitors in real-time, which is crucial for engagement and factual accuracy.
Data Accuracy and Collection
Glean.info uses proprietary software to collect and index media content, ensuring accurate data collection. The system integrates content from its own collectors as well as from partners, which helps in delivering relevant and precise content without irrelevant spam. This approach enhances the accuracy of the data provided to clients.
Automated Alerts and Reporting
The platform provides personalized automated alerts and advanced reporting features. Users can set up multiple email alerts and create customized newsletters directly from the dashboard. The reporting capabilities include over a thousand user-selectable and exportable charts, which facilitate easy report creation and data export. This ensures that users receive timely and accurate information to make informed decisions.
Analytics and Metrics
Glean.info offers advanced analytics, including metrics such as Social Media Index, Share of Voice, hashtag-based campaign measurement, and engagement metrics over time. These analytics help in assessing the effectiveness of social media strategies and comparing performance against competitors.
User Experience and Customization
The Glean.info dashboard is designed for ease of use and is highly customizable. Users can create sharable custom profiles, dynamic dashboards, and folders to archive specific reports or searches. This flexibility ensures that the platform can be adapted to meet the specific needs of each organization, enhancing user satisfaction and accuracy in monitoring and reporting.
Limitations and Areas for Improvement
While Glean.info provides a comprehensive suite of tools, there are a few areas where improvements could be considered:
Data Volume and Query Challenges
Although Glean.info handles a vast amount of data, managing such large volumes can sometimes lead to challenges in filtering out irrelevant content. The system’s ability to eliminate spam and ensure only valuable content is delivered is a strength, but continuous improvements in search algorithms and filtering mechanisms could further enhance this aspect.
Customization and User Feedback
While the platform is highly customizable, user feedback mechanisms could be further refined. For instance, incorporating more granular user feedback options could help in fine-tuning the system’s performance and accuracy over time.
Conclusion
In summary, Glean.info demonstrates strong performance and accuracy in the Social Media Tools AI-driven product category through its extensive media coverage, accurate data collection, advanced analytics, and customizable reporting features. However, ongoing improvements in data filtering and user feedback mechanisms could further enhance its capabilities.
Glean.info - Pricing and Plans
Pricing Structure of Glean.info
Free Options
Glean.info offers a complimentary service for media monitoring and automated measurement for up to three months. This is specifically aimed at companies, government agencies, and non-profit organizations affected by the COVID-19 pandemic. Here are the details of this free service:- Automated daily monitoring of over 100,000 online news sources, 10 million blogs, closed-caption text of U.S. TV news, and Twitter.
- Daily email alerts with media mentions.
- Delivery of clips to a personal Glean.info media measurement dashboard with automated analytics.
- Option to specify up to 10 keywords or search terms.
Post-Complimentary Service Pricing
After the three-month complimentary period, organizations can opt to subscribe to Glean.info’s services at a discounted rate:- A 25% discount on the services compared to what they were paying their previous vendor. This requires providing a recent invoice from the previous vendor.
General Features and Benefits
While specific pricing tiers are not detailed, here are some features and benefits that Glean.info’s media monitoring and measurement services offer:- Comprehensive media coverage including online news, print, and social media.
- Customizable search profiles and analytics reports.
- Automated generation of charts and graphs to display the reach and impact of media placements.
- Sentiment analysis, message evaluation, and spokesperson tracking.
- Custom PR analytics and report generation.
- Integration with website analytics and the ability to create corporate or brand newsletters based on media clips.
No Detailed Tiers
As of the available information, there are no explicitly defined pricing tiers or plans listed for Glean.info’s media monitoring services beyond the complimentary offer and the subsequent discounted subscription. If you need more detailed pricing information or specific tiers, it might be necessary to contact Glean.info directly or request a demo to get a customized quote based on your organization’s needs. Glean.info - Integration and Compatibility
Integration with Business Applications
Glean boasts over 100 pre-built connectors, allowing it to integrate with numerous business applications without the need for professional services or extensive data training. This includes integrations with popular tools such as Zendesk, Freshdesk, ServiceNow, Confluence, Salesforce, Slack, and Google Drive. These integrations enable support teams to access all necessary information in one place, streamlining their workflows and improving productivity.
Specific Integrations
Aha!
Glean connects with Aha to fetch relevant information, such as ideas and features, and ensures that user access permissions are strictly enforced. This integration keeps all data within the user’s cloud account, maintaining data security.
DataStax
Glean integrates with DataStax’s Astra DB, combining powerful database capabilities with Glean’s search and indexing features. This integration enhances Langflow agent flows and allows for aggregated searches across multiple document and data repositories.
Cross-Platform Compatibility
Glean’s enterprise search software can index content from various sources, including workplace apps, browser history, and internal websites. It supports searching across tools like Airtable, Coda, Figma, and more, making it highly versatile and compatible with a wide range of platforms.
Security and Data Governance
Glean ensures that all results are secure, private, permissions-aware, and fully referenceable. This state-of-the-art security makes it a reliable choice for enterprises concerned with data governance, further enhancing its compatibility and trustworthiness across different organizational settings.
Conclusion
In summary, Glean’s extensive integration capabilities and strong focus on security and data governance make it highly compatible and effective across a variety of tools, applications, and devices, catering to the diverse needs of enterprise environments.
Glean.info - Customer Support and Resources
Customer Support
Glean.info does not provide detailed information on direct customer support options such as phone or email support specifically for their media monitoring services on their website. However, it is common for such services to offer support through various channels. Here are some general insights:- For media monitoring services like Glean.info, support is often provided through a dedicated account team. This team can help with setting up customized alerts, creating reports, and addressing any technical or analytical issues.
Additional Resources
Automated Alerts and Notifications
Glean.info offers personalized automated alerts as part of their dashboard. These alerts can be customized to send multiple emails daily or several times a day, ensuring you stay updated on relevant media mentions.Reporting and Analytics
The platform includes extensive reporting capabilities, such as custom profiles, folders, and over a thousand user-selectable and exportable charts. This helps in creating detailed reports and analyzing media data effectively. The account team can also assist in creating custom Excel files, including pivot charts for presentations.Dashboard and Portal
The Glean.info portal is intuitive and easy to use, providing all clients with the same functionality regardless of the monitoring package. This ensures a consistent user experience as you expand your monitoring needs.Newsletters
The dashboard allows for the production of customized newsletters. You can select specific items and publish them directly from the dashboard for distribution to your email list.Media Monitoring
Glean.info monitors a wide range of media types, including social media, online news, blogs, message boards, and video sharing sites. This comprehensive monitoring ensures you are always informed about media mentions related to your company or brand. While the specific support contact details are not outlined on the provided pages, it is likely that customers can reach out to their account team or use a contact form to get assistance with any issues or questions they may have. Glean.info - Pros and Cons
Advantages and Disadvantages of Glean.info
Pros
- Comprehensive Media Monitoring: Glean.info offers extensive media monitoring capabilities, including real-time collection of news from over 65,000 online sources, social media posts from platforms like Twitter, Facebook, and LinkedIn, as well as content from blogs, forums, and video sites.
- Global Coverage: The service provides coverage in 250 languages from 191 countries, making it a valuable tool for organizations with international interests.
- Advanced Analytics: Glean.info combines automated analysis with human analysis to provide both quantitative and qualitative measurement of media coverage, linked to communications objectives.
- Customizable News Briefs: Users can create daily or weekly Executive News Briefs that are custom-formatted to meet their specific needs, either using the provided tools or working with expert editors.
- API Access: The platform offers a RESTful API that allows for targeted content retrieval, supporting multiple filters and returning data in XML or JSON formats.
Cons
- Limited Focus on Internal Knowledge: Glean.info is primarily focused on external media monitoring and analytics, rather than internal knowledge management or enterprise search capabilities.
- No AI-Driven Internal Search: Unlike other Glean products (e.g., Glean Assistant), Glean.info does not provide AI-driven search or generative AI features for internal company information.
- No Customizable Alerts: There is no mention of customizable alerts or notifications, which could be a limitation for users needing real-time updates on specific topics or keywords.
- No Integration with Internal Tools: The service does not integrate with internal company applications or provide features like task automation or AI-generated content within the organization.
Summary
In summary, Glean.info is highly effective for media monitoring, analytics, and external communications measurement but does not offer the internal knowledge management or AI-driven search features that some users might be looking for.
Glean.info - Comparison with Competitors
When Comparing Glean.info to Other Tools
When comparing Glean.info to other social media and media monitoring tools, several key features and differences stand out.
Media Monitoring and Analytics
Glean.info is a comprehensive media monitoring and analytics platform that covers a wide range of sources, including over 65,000 online news sources, social media platforms like Facebook, Twitter, and LinkedIn, blogs, forums, message boards, video sites, and print media from 191 countries in 250 languages.
Unique Features of Glean.info
- Extensive Coverage: Glean.info offers near real-time collection from a vast array of sources, making it one of the most comprehensive media monitoring services available.
- Advanced Analytics: It provides advanced metrics and analytics, including brand and campaign monitoring, which can be customized to meet specific client needs.
- Integrated Dashboard: The platform features an intuitive online communications dashboard that integrates all analytics into a single, easy-to-use interface.
- Human Analysis: In addition to automated analytics, Glean.info offers advanced monitoring with human analysis, providing deeper insights into media coverage.
Alternatives and Comparisons
Sprout Social
Sprout Social is a social media management platform that, while not as broad in media coverage as Glean.info, offers deep insights into social media performance. It includes features like social listening, advanced scheduling, and report automation. However, its pricing is relatively high, starting at $299 per seat/month, which can be a barrier for smaller agencies.
Keyhole
Keyhole focuses on real-time tracking and reporting of social media performance, with features like hashtag tracking, influencer tracking, and competitive analysis. It is more specialized in social media analytics compared to Glean.info’s broader media coverage. Keyhole’s pricing starts at $207.50/month, and it has been noted for occasional discrepancies in data accuracy.
Zoho Social
Zoho Social provides real-time social media monitoring, advanced scheduling, and in-depth analytics. It is more geared towards social media management and includes collaboration tools and CRM integration. Zoho Social’s pricing is more affordable, starting at $50/month, but it lacks the extensive media coverage of Glean.info.
Rival IQ
Rival IQ is another powerful social media analytics platform that offers comprehensive analytics and competitive analysis. It collates activity from all social media accounts into an intuitive dashboard and provides alerts for boosted posts. Rival IQ’s pricing starts at $199/month, and it is particularly useful for competitive analysis but does not match Glean.info’s broad media coverage.
Potential Alternatives for Specific Needs
If your primary focus is on social media analytics and management rather than comprehensive media monitoring, tools like Sprout Social, Keyhole, Zoho Social, or Rival IQ might be more suitable. Here’s a brief summary:
- Sprout Social: Ideal for deep social media insights and automation, but pricey.
- Keyhole: Good for real-time social media tracking and competitive analysis, with some data accuracy concerns.
- Zoho Social: Affordable with strong social media management and collaboration features.
- Rival IQ: Excellent for competitive analysis and comprehensive social media analytics.
For a more comprehensive media monitoring solution that includes news, social media, blogs, and other sources, Glean.info remains a strong choice due to its extensive coverage and advanced analytics capabilities.
Glean.info - Frequently Asked Questions
Here are some frequently asked questions about Glean.info, a media monitoring and measurement service, along with detailed responses:
What does Glean.info do?
Glean.info is an automated media monitoring, measurement, and analytics service. It finds, aggregates, archives, delivers, and measures mentions in news sources and social media about companies, not-for-profit organizations, and government agencies. It also monitors brands, competitors, and industry issues, primarily for use in public relations, marketing, reputation management, and competitive intelligence.Is Glean.info a Software as a Service (SaaS)?
Yes, Glean.info is a Software as a Service (SaaS) platform. The software is housed on servers in a data center and accessed online via a password-protected subscription, rather than being installed on individual computers. This model offers lower costs and quicker installation and upgrades compared to traditional desktop software.What media does Glean.info monitor?
Glean.info monitors a wide range of media, including:- Over 100,000 online news sources in 200 languages in 191 countries
- More than 190 million blogs worldwide
- Closed caption text and full video of almost all TV stations in the U.S.
- More than 250 news and talk radio stations in the top 50 U.S. markets
- Over 25,000 print news sources worldwide
- More than 70,000 message boards and forums
- Social media platforms such as Twitter, Facebook, YouTube, and LinkedIn.
Does Glean.info offer human analysis in addition to automated monitoring and measurement?
Yes, Glean.info has a staff of well-trained and experienced media analysts who can assess news articles and social media posts for sentiment, tone, messages, spokespersons, and other qualitative measures. They develop detailed monthly or quarterly reports to help clients improve communications effectiveness.How accurate will my results be?
Glean.info provides highly accurate results by running all findings through a “triple filtering” process. For most clients, over 98% of the delivered clips are relevant and accurate, with no duplicates and few irrelevant clips.How do I receive my media clips?
Clients receive daily email alerts containing clips from all the media they ordered, and they have access to an online dashboard. Media mentions are deposited into the dashboard in near real-time. Clients can specify the times and frequency of email alerts.Can my co-workers also view the clips you send me?
Yes, you can provide your co-workers with access to the same email alerts and the online dashboard. You can also export clips and create your own clip reports for distribution.How do I change my keywords?
You can change or add keywords to your queries at any time by contacting your Glean.info account representative or project manager. Changes are typically made within hours or overnight.What metrics does the Glean.info dashboard measure?
The dashboard automatically reports a broad range of metrics, including reach, impressions, share of voice, media type, geographical distribution, language, and other parameters. It generates charts and graphs to display the results and trends, and clients can control the types of charts and reporting periods.Do you include readership data with the clips?
Yes, Glean.info provides detailed media measurement and circulation data, including news rank, web rank, reach per million, print circulation (if applicable), and national impressions, using Amazon’s Alexa Web Ranking System. Glean.info - Conclusion and Recommendation
Glean.info
Glean.info is not a product in the Social Media Tools AI-driven category, but rather a comprehensive media monitoring and measurement service. Here’s a final assessment of Glean.info:
Purpose
Glean.info provides clients with a thorough media monitoring service, tracking news articles, social media posts, TV and radio broadcasts, and other media sources. It offers detailed analytics and reporting on media coverage, including metrics such as reach, impressions, and share of voice.
Benefits
This service is beneficial for organizations needing to monitor their media presence, track public sentiment, and measure the effectiveness of their communications strategies. It is particularly useful for PR teams, marketing departments, and any entity interested in media analysis and reporting.
Target Audience
The primary beneficiaries of Glean.info would be public relations professionals, marketing teams, and organizations that need to monitor and analyze their media coverage.
Recommendation
If your organization requires detailed media monitoring and analysis, Glean.info could be a valuable tool. However, it does not fit into the category of AI-driven social media tools, as its primary function is media monitoring and analytics rather than social media management or AI-driven social media engagement.
Glean (Workplace Search Platform)
If you are looking for an AI-driven workplace search and knowledge-sharing platform, Glean (not Glean.info) would be the relevant option:
Purpose
Glean is an AI-powered workplace search tool that integrates with various enterprise applications to centralize data access, streamline workflows, and enhance productivity. It uses natural language processing to deliver accurate and contextually relevant results.
Benefits
Glean is beneficial for teams and organizations looking to improve knowledge management, collaboration, and decision-making. It automates repetitive tasks, provides personalized search results, and integrates seamlessly with tools like Slack, Google Workspace, and Salesforce.
Target Audience
The primary beneficiaries of Glean would be teams within organizations that need to manage and access large amounts of information efficiently, such as software developers, customer support teams, and any department requiring streamlined knowledge management.
Recommendation
For organizations seeking to enhance their internal knowledge management and collaboration, Glean is a highly recommended tool. It offers advanced AI-driven features that can significantly boost productivity and efficiency.
In summary, if you are looking for a media monitoring service, Glean.info is a strong option. However, if you need an AI-driven workplace search and knowledge-sharing platform, Glean is the more appropriate choice.