
Amazon Polly - Detailed Review
Speech Tools

Amazon Polly - Product Overview
Amazon Polly Overview
Amazon Polly is a cloud-based service offered by Amazon Web Services (AWS) that specializes in converting text into lifelike speech using advanced deep learning technologies.Primary Function
Amazon Polly’s primary function is to generate high-quality, natural-sounding human voices from text input. This text-to-speech (TTS) service allows users to convert various types of text, such as articles, web pages, and PDF documents, into audio streams. This capability is particularly useful for developing speech-enabled applications that can engage users in multiple languages and regions.Target Audience
The target audience for Amazon Polly includes a wide range of users and industries. It is particularly beneficial for:- Developers building speech-activated applications for mobile devices, IoT devices, and web platforms.
- Businesses looking to enhance customer engagement through interactive voice response systems.
- Educational institutions and eLearning platforms needing to provide accessible content for visually impaired users.
- Media producers who require voiceovers for animations, games, and videos.
- Contact centers and customer service operations aiming to improve automated interactions.
Key Features
Amazon Polly offers several key features that make it a versatile tool:Lifelike Voices
Amazon Polly provides dozens of lifelike voices in various languages, each created using native speakers. This includes multiple male and female voices for most languages, allowing users to choose the best fit for their application.Customizable Output
Users can customize the speech output using Speech Synthesis Markup Language (SSML) tags to adjust emphasis, intonation, phrasing, and style. Custom lexicons can also be used to modify the pronunciation of specific words or terms.Multiple Voice Engines
The service supports different voice engines, including Standard, Neural, Long-Form, and Generative voices. These engines utilize advanced machine learning technologies to produce highly natural and human-like speech.Newscaster Speaking Style
Amazon Polly offers a Newscaster speaking style, which is ideal for reading news articles or delivering flash briefing updates. This style is available for select voices in US English, British English, and US Spanish.Time-Driven Prosody
The service allows users to adjust the speech rate based on a maximum allotted time, which is useful for localization and ensuring that speech streams fit within specific time frames.Platform and Programming Language Support
Amazon Polly supports a wide range of programming languages, including Java, Node.js, .NET, PHP, Python, Ruby, Go, and C , as well as HTTP API and AWS Mobile SDK for iOS and Android.Security and Compliance
Amazon Polly is certified for use with regulated workloads, including HIPAA and PCI DSS, ensuring the security and privacy of user content. By integrating these features, Amazon Polly enables users to build engaging, accessible, and highly customizable speech-enabled applications.
Amazon Polly - User Interface and Experience
User Interface of Amazon Polly
The user interface of Amazon Polly is designed to be intuitive and user-friendly, making it accessible for a variety of users, including developers, businesses, and content creators.Getting Started
To begin using Amazon Polly, you need to sign up for an Amazon Web Services (AWS) account and access the Amazon Polly console through the AWS Management Console. Once logged in, you can quickly try out the service using the provided example text or your own text.Key Interface Elements
- Text Input: You can enter the text you want to convert into speech directly into the text field. This text can be in plaintext or formatted using Speech Synthesis Markup Language (SSML) to control aspects like pronunciation, volume, pitch, and speech rate.
- Voice Selection: Amazon Polly offers a wide selection of lifelike voices across 39 languages. You can choose from various voice engines, including Standard, Neural Text-to-Speech (NTTS), Long-Form, and Generative voices. Each language often includes multiple male and female voices, allowing you to select the best fit for your application.
- Audio Output: After selecting the voice and inputting the text, you can listen to the synthesized speech and download it in various audio formats such as MP3, Ogg Vorbis, or raw PCM.
Customization Options
The interface allows for significant customization:- SSML Tags: Use SSML to adjust emphasis, intonation, phrasing, and style of the speech output. This feature is particularly useful for creating voiceovers for media, where precise control over speech is necessary.
- Custom Lexicons: You can create custom lexicons to modify the pronunciation of specific words, such as acronyms, company names, or internal terminology. This ensures that the speech output aligns with your brand’s requirements.
Ease of Use
Amazon Polly is relatively easy to use, especially for those familiar with AWS services. Here are some key points:- Simple API Integration: The service provides a simple-to-use API that allows you to quickly integrate speech synthesis into your applications. You can send text and receive an audio stream in the desired format.
- Step-by-Step Guide: The AWS documentation and other resources offer a clear step-by-step guide to getting started with Amazon Polly, making it easier for new users to begin using the service.
Overall User Experience
The user experience with Amazon Polly is generally positive due to several factors:- High-Quality Voices: The service generates high-quality, natural-sounding voices that can engage and emotionally connect with your audience. The voices are created using native speakers and can express emotions effectively.
- Fast Response Times: Amazon Polly delivers conversational user experiences with consistently fast response times, which is crucial for real-time applications and interactive systems.
- Security and Control: The service allows you to securely store and redistribute the synthesized speech in standard audio formats. This ensures that your content’s security, trust, and privacy are maintained.

Amazon Polly - Key Features and Functionality
Amazon Polly Overview
Amazon Polly is a powerful text-to-speech service offered by AWS, leveraging advanced AI technologies to convert text into lifelike speech. Here are the main features and how they work:
Lifelike Voices
Amazon Polly offers a wide selection of lifelike voices across dozens of languages, including male and female voices for most languages. These voices are created using deep learning technologies and native speakers, ensuring that the speech sounds natural and engaging.
Text Input and SSML Support
You can provide input text in plaintext or in Speech Synthesis Markup Language (SSML) format. SSML allows you to control various aspects of speech, such as pronunciation, volume, pitch, and speech rate, enabling you to customize the speech output to fit your specific needs.
Customizable Output
Amazon Polly allows you to customize the speech output using SSML tags and custom lexicons. You can adjust emphasis, intonation, phrasing, and style to ensure the speech aligns with your content’s context. Custom lexicons enable you to modify the pronunciation of specific words, such as acronyms or company names.
Multiple Output Formats
The synthesized speech can be delivered in various audio formats, including MP3, Ogg Vorbis, and PCM. This flexibility makes it easy to integrate the audio into different applications, such as web and mobile apps, IoT devices, and telephony solutions.
Time-Driven Prosody
Amazon Polly features time-driven prosody, which allows you to adjust the speech rate based on a maximum allotted time. This is particularly useful for ensuring that the synthesized speech fits within specific time constraints, such as in multimedia productions or automated voice responses.
Integration with APIs and Other Services
Amazon Polly provides a simple-to-use API that enables quick integration into your applications. You can integrate it with various platforms and services, such as Whippy AI, Composio.dev, and other AI frameworks like LangChain and OpenAI. This integration allows you to automate voice calls, customer support, sales outreach, and other communication tasks with lifelike speech synthesis.
Global Language Support
Amazon Polly supports a broad set of languages, making it ideal for applications targeting a global audience. You can generate speech in dozens of languages, catering to diverse linguistic needs and enhancing accessibility for users worldwide.
Security and Storage
Amazon Polly ensures the security and privacy of your content. The service does not retain the content of your text submissions, and you can store the synthesized speech in standard audio file formats for redistribution, analysis, or archiving.
AI-Driven Speech Synthesis
The service leverages advanced AI technologies, including deep learning and neural networks, to generate high-quality, natural-sounding speech. This AI-driven approach ensures that the synthesized speech is highly colloquial and emotionally engaging, similar to human speech.
These features collectively make Amazon Polly a versatile and powerful tool for creating speech-enabled applications that engage and convert users across various languages and geographies.

Amazon Polly - Performance and Accuracy
Amazon Polly Overview
Amazon’s text-to-speech (TTS) service, Amazon Polly, demonstrates strong performance and accuracy in several key areas, but it also has some limitations and areas for improvement.
Performance
Uptime and Reliability
Amazon Polly is highly reliable, meeting critical uptime requirements, which was a significant factor in its adoption over previous vendors.
Speed
The service is fast, allowing for quick synthesis of text into speech, which is essential for real-time applications.
Character Limits
Polly has increased its character limits for the SynthesizeSpeech API operation to up to 3000 billed characters, making it more versatile for longer text inputs.
Sample Rate and Audio Quality
Polly’s default sample rate is 16,000 Hz, but it can be adjusted using the `StartSpeechSynthesisTask` API to meet specific quality requirements. However, mismatched sample rates can lead to audio issues, such as static or playback on only one side of headphones.
Accuracy
Contextual Interpretation
Amazon Polly excels in contextual interpretation of input text, particularly through the use of SSML (Speech Synthesis Markup Language), which helps in disambiguating words with multiple meanings (e.g., “live” in different contexts). This feature significantly improves the user experience.
Voice Selection
Polly offers a variety of voices, including at least one male and female voice in every supported language, enhancing the user experience with diverse voice options.
Limitations and Areas for Improvement
Speaker Diversity
While Amazon Polly provides high-quality, human-sounding voices, it lacks speaker diversity, especially compared to organic audio datasets. For example, only 8 voices are available for the U.S. English locale, which is limited compared to the hundreds of thousands of speakers in organic datasets.
Synthetic vs. Organic Audio
The quality of synthetic audio generated by Polly, although good, is not yet on par with organic audio. This discrepancy can affect the performance of models trained on synthetic data, such as wakeword models for voice assistants.
Throttling
Polly has quotas on the number of requests per second, which can be a limitation for high-volume applications. However, users can request quota increases for some of these limits.
Conclusion
In summary, Amazon Polly is a reliable and fast TTS service with strong performance in terms of uptime, speed, and contextual interpretation. However, it faces challenges related to speaker diversity and the quality gap between synthetic and organic audio. These areas highlight potential avenues for further improvement and research.

Amazon Polly - Pricing and Plans
Pricing Model
Amazon Polly charges users based on the number of characters of text that are converted into speech or Speech Marks metadata. Here are the prices for each type of voice:
- Standard Voices: $4.00 per 1 million characters for speech or Speech Marks requests.
- Neural Voices: $16.00 per 1 million characters for speech or Speech Marks requests. However, in the AWS GovCloud (US) region, the price is $19.20 per 1 million characters.
- Long-Form Voices: $100.00 per 1 million characters for speech or Speech Marks requests.
- Generative Voices: $30.00 per 1 million characters for speech requests.
Free Tier
Amazon Polly offers a free tier for the first 12 months from the first request, which can be very beneficial for getting started or for small-scale projects:
- Standard Voices: 5 million characters per month.
- Neural Voices: 1 million characters per month.
- Long-Form Voices: 500 thousand characters per month.
- Generative Voices: 100 thousand characters per month.
Features Available
Regardless of the tier, Amazon Polly provides several key features:
- API Integration: Easily integrate speech synthesis into your applications using the Amazon Polly API.
- Speech Marks: Generate metadata such as speech marks, which can be useful for synchronizing text with speech.
- Caching: Cache and replay generated speech at no additional cost.
- SSML Support: Use Speech Synthesis Markup Language (SSML) to fine-tune speech output, including controlling pauses, intonations, and pronunciation.
Additional Considerations
- Region Pricing: Prices can vary slightly depending on the AWS region. For example, the AWS GovCloud (US) region has slightly different pricing for some voice types.
- No Upfront Costs: The pay-as-you-go model means there are no long-term commitments or upfront costs, allowing for scalability as needed.
This structure allows users to choose the voice type and usage level that best fits their needs, making Amazon Polly a flexible and cost-effective solution for text-to-speech requirements.

Amazon Polly - Integration and Compatibility
Amazon Polly Overview
Amazon Polly, a text-to-speech (TTS) service offered by AWS, integrates seamlessly with a variety of tools and is compatible across multiple platforms and devices. Here’s a detailed look at its integration and compatibility:
Integration with Other AWS Services
Amazon Polly can be combined with other AWS services to enhance its functionality. For instance, it works well with Amazon Lex to create full-blown Voice User Interfaces for applications. Within Amazon Connect, Polly’s speech is used to create self-service, cloud-based contact center services. This integration allows developers to leverage Polly’s TTS capabilities in various applications, including mobile apps and Internet-of-Things (IoT) solutions.
Integration with Genesys Cloud
To integrate Amazon Polly with Genesys Cloud, you need to install the Amazon Polly integration from the Genesys AppFoundry. This involves configuring an IAM role with the necessary permissions, adding the integration to your Genesys Cloud account, and entering the appropriate AWS role credentials. Once configured, the integration can be activated from the Admin > Integrations page in Genesys Cloud.
Platform Support
Amazon Polly supports a wide range of platforms, including:
- Windows: It uses the WaveForm Audio API, which works for both desktop and mobile Windows applications.
- POSIX Systems: Polly uses PulseAudio implementation, requiring the installation of PulseAudio header files and a configured Pulse server.
- Apple Platforms: It integrates with the Core Audio frameworks, working out of the box for OSX and iOS devices.
Device Compatibility
Amazon Polly can be used on various devices such as set-top boxes, smart watches, tablets, smartphones, and IoT devices. This versatility makes it suitable for a broad range of applications, including e-learning, public transportation announcement systems, industrial control systems, and telephony solutions.
Audio Formats and Languages
Polly supports several audio formats, including MP3, Vorbis, and raw PCM audio streams. It also supports multiple languages, allowing developers to distribute their speech-enabled applications across different geographies. The service supports Speech Synthesis Markup Language (SSML) tags, enabling adjustments to speech rate, pitch, or volume.
Custom Implementations
For developers who need more flexibility, Amazon Polly allows the use of custom audio driver implementations. By passing a custom implementation of the Aws::TextToSpeech::PCMOutputDriverFactory
to the Aws::TextToSpeech::TextToSpeechManager
, developers can integrate Polly with their specific audio requirements.
Conclusion
In summary, Amazon Polly’s integration capabilities and cross-platform compatibility make it a versatile tool for adding text-to-speech functionality to a wide array of applications and devices.

Amazon Polly - Customer Support and Resources
Customer Support
Support Plans
Contacting Support
Documentation and Guides
Developer Guide
FAQs
Tutorials and Workshops
Community and Forums
Best Practices
By leveraging these resources, you can ensure a smooth and effective implementation of Amazon Polly in your applications, enhancing your ability to provide high-quality, speech-enabled experiences.

Amazon Polly - Pros and Cons
Advantages of Amazon Polly
Amazon Polly offers several significant advantages that make it a compelling choice in the text-to-speech (TTS) category:
Natural-Sounding Voices
Amazon Polly uses deep learning to generate voices that are remarkably natural and lifelike, making applications more user-friendly and engaging.
Diverse Voice Selection
The service provides a wide range of voices in numerous languages, including English, Spanish, Arabic, and Chinese, offering flexibility for different audiences.
Integration Ease
Integrating Amazon Polly into various applications is straightforward, especially for those familiar with AWS services.
Scalability
The service scales well to accommodate growing projects or business needs, making it suitable for both small and large-scale applications.
Customizable Output
Amazon Polly allows for customization of speech output using Speech Synthesis Markup Languages (SSML) tags to adjust emphasis, intonation, phrasing, and style. You can also create custom lexicons to modify the pronunciation of specific words.
Low Latency
The service achieves fast response times, making it suitable for low-latency use cases such as dialogue systems.
Cost-Effective
Amazon Polly operates on a pay-per-use model, which means there are no setup costs. You can start small and scale up as your application grows.
Cloud-Based Solution
By performing TTS conversions in the AWS Cloud, Amazon Polly reduces the need for significant local computing resources, such as CPU power, RAM, and disk space.
Disadvantages of Amazon Polly
While Amazon Polly offers many benefits, there are also some notable drawbacks to consider:
Cost Structure
For extensive use, especially in larger projects or businesses, the costs can accumulate significantly due to the character count-based pricing model.
Nuanced Inflections
Although the voices are lifelike, certain inflections or tones might not always sound entirely natural, which can be a limitation for applications requiring highly nuanced speech.
Learning Curve
Deeper customization of voice characteristics or creating entirely unique voices is not straightforward and may require technical skills and experience with APIs and cloud services.
Limited Customization for Unique Projects
For projects that require highly customized or unique voice outputs, the predefined set of voices and SSML limitations might not suffice.
Not Ideal for Budget-Conscious Users
Amazon Polly may not be the best choice for users with tight budgets due to its potential for high costs with extensive use.
Lack of Human-Like Nuances
While the voices are realistic, they may lack the nuanced emotions and inflections that professional voice actors provide.
By weighing these pros and cons, you can make an informed decision about whether Amazon Polly is the right fit for your specific needs and project requirements.

Amazon Polly - Comparison with Competitors
When considering Amazon Polly in the context of AI-driven speech tools
It’s important to evaluate its features and how it stacks up against its competitors.Key Features of Amazon Polly
Amazon Polly is a fully-managed service by AWS that converts text into natural-sounding speech using deep learning technologies. Here are some of its standout features:- Lifelike Voices: Amazon Polly offers dozens of lifelike voices across multiple languages, including various male and female voices for each language.
- Customizable Output: You can customize speech output using custom lexicons to modify pronunciations and Speech Synthesis Markup Language (SSML) tags to adjust emphasis, intonation, and phrasing.
- Multi-Language Support: It supports a broad set of languages, making it suitable for global applications.
- Neural Text to Speech (NTTS): Polly uses NTTS models to deliver advanced and natural-sounding voice qualities, including a Newscaster speaking style.
- Security and Control: It allows secure storage and redistribution of speech in standard audio formats like MP3 and OGG, with no extra cost for caching and replaying generated speech.
Alternatives and Their Unique Features
Murf AI
- High-Quality Voices: Murf AI is known for its realistic and expressive speech, making it ideal for applications requiring high-quality audio. It allows users to convert scripts or home-style voice recordings into studio-quality AI voice-overs.
- DIY Interface: Murf offers a simple online tool for editing and matching voice timings with videos or presentations.
- Use Cases: It is popular among eLearning creators, YouTubers, podcasters, and those in marketing and advertising.
Google Cloud Text-to-Speech
- Advanced Neural Networks: Google Cloud Text-to-Speech uses DeepMind’s WaveNet and Google’s neural networks to deliver high-fidelity audio. It offers 30 voices in multiple languages and variants.
- Integration: It is easy to integrate into applications, especially those requiring high-quality speech synthesis.
Azure Text to Speech API
- Custom Neural Voices: Azure allows users to create custom neural voices that can be tailored to specific brands or applications. It supports multiple languages and offers various voice styles.
- Integration with Microsoft Services: It integrates well with other Microsoft services, making it a good choice for those already using Microsoft tools.
ElevenLabs
- High-Quality Voices: ElevenLabs offers high-quality voices and supports multiple languages. Its advanced technology ensures clear and natural-sounding speech.
- Expressive Speech: It focuses on creating realistic and expressive speech, similar to Murf AI.
Speechify
- User-Friendly Interface: Speechify has a user-friendly interface and offers a range of natural-sounding voices. It supports multiple languages and is known for its high-quality voice output.
Comparison Points
- Voice Quality: Amazon Polly, Murf AI, and Google Cloud Text-to-Speech are all praised for their natural-sounding voices. However, Murf AI and Google Cloud Text-to-Speech are often highlighted for their exceptional quality in specific use cases like voice-overs and multimedia presentations.
- Customization: Amazon Polly and Azure Text to Speech API offer strong customization options, including custom lexicons and SSML tags for Amazon Polly, and custom neural voices for Azure.
- Integration: Amazon Polly integrates seamlessly with other AWS services, while Google Cloud Text-to-Speech and Azure Text to Speech API integrate well with their respective ecosystems.
- Cost and Usage: Amazon Polly charges based on the text synthesized, and users can cache and replay generated speech at no additional cost. Other services may have different pricing models, so it’s important to compare costs based on specific use cases.

Amazon Polly - Frequently Asked Questions
What is Amazon Polly?
Amazon Polly is a cloud service that converts text into lifelike speech. It enables existing applications to speak as a first-class feature and creates opportunities for new categories of speech-enabled products, such as mobile apps, cars, devices, and appliances. Polly includes dozens of lifelike voices and supports multiple languages, allowing you to select the ideal voice for your applications.
Why should I use Amazon Polly?
You should use Amazon Polly to power your application with high-quality spoken output. It offers low response times, is cost-effective, and has no restrictions on storing and reusing generated speech. This makes it suitable for virtually any use case.
What features are available in Amazon Polly?
Amazon Polly allows you to control various aspects of speech using Speech Synthesis Markup Language (SSML) tags, such as adjusting the speech rate, pitch, or volume. You can also detect specific words or sentences being spoken to synchronize graphical highlighting and animations. Additionally, you can modify the pronunciation of particular words using custom lexicons.
What are Speech Marks in Amazon Polly?
Speech Marks are metadata that complement the synthesized speech generated from the input text. This metadata allows you to provide an enhanced visual experience, such as speech-synchronized animation or karaoke-style highlighting, in your application.
Which programming languages and APIs are supported by Amazon Polly?
Amazon Polly supports all programming languages included in the Amazon SDK, such as Java, Node.js, .NET, PHP, Python, Ruby, Go, and C . It also supports an HTTP API, allowing you to implement your own access layer. Additionally, it supports the Amazon Mobile SDK for iOS and Android.
What audio formats are supported by Amazon Polly?
Amazon Polly supports various audio formats, including MP3, Vorbis, and raw PCM audio stream formats. You can stream audio to your users in near real-time and choose from different sampling rates to optimize bandwidth and audio quality.
How much does Amazon Polly cost?
Amazon Polly follows a Pay-As-You-Go pricing model, where you are charged based on the number of characters converted into speech and the specific voices used. There is a free tier that includes 5 million characters per month for the first 12 months for Standard Voices and 1 million characters for Neural Voices. Standard Voices are generally priced at $4.00 per 1 million characters, while Neural Voices are priced at $16.00 per 1 million characters.
Can I use Amazon Polly for generating static voice prompts that will be replayed multiple times?
Yes, you can use Amazon Polly to generate static voice prompts that will be replayed multiple times without incurring additional costs. There are no restrictions on storing and reusing generated speech.
Can I use Amazon Polly in mass notification systems?
Yes, you can use Amazon Polly to generate content for mass notification systems, such as those used in train stations, without any additional costs or restrictions.
Are text inputs processed by Amazon Polly stored, and how are they used?
Amazon Polly may store and use text inputs processed by the service to provide and maintain the service, as well as to improve and develop the quality of Amazon Polly and other Amazon machine-learning/artificial-intelligence technologies. However, Amazon does not use any personally identifiable information contained in your content for targeting products or services.
Who has access to my content that is processed and stored by Amazon Polly?
Only authorized Amazon employees will have access to your content that is processed by Amazon Polly. You always retain ownership of your content, and Amazon will only use it with your consent.

Amazon Polly - Conclusion and Recommendation
Final Assessment of Amazon Polly
Amazon Polly is a highly capable text-to-speech service offered by Amazon Web Services (AWS), leveraging advanced deep learning technologies to synthesize speech that sounds remarkably like a human voice.Key Benefits
- High-Quality Voices: Amazon Polly offers highly performant generative, long-form, neural, and high-quality text-to-speech voices, ensuring natural speech with high pronunciation accuracy.
- Extensive Language Support: It supports dozens of voices in 39 languages, providing male and female voice options for most languages, making it ideal for global audiences.
- Easy Integration: The service features a simple-to-use API that allows quick integration into various applications, especially for those familiar with AWS. This ease of integration is a significant advantage for developers and businesses.
- Low Latency and Cost-Effective: Amazon Polly achieves fast responses, making it suitable for low-latency use cases. Its pay-per-use model means no setup costs, allowing users to start small and scale up as needed.
- Advanced Customization: Users can customize speech output using Speech Synthesis Markup Language (SSML), which provides detailed control over the speech synthesis process.
Ideal Users
Amazon Polly is particularly beneficial for several types of users:- Developers and Programmers: Ideal for integrating text-to-speech capabilities into applications, thanks to its extensive API support and customization options.
- Businesses and Enterprises: Enhances customer service solutions, such as automated call centers and IVR systems, and provides accessibility features for visually impaired users.
- Content Creators: Useful for enriching multimedia projects like podcasts, audiobooks, documentaries, and e-learning courses with high-quality voiceovers.
- Educational Institutions: Helps in creating engaging e-learning content and making educational materials more accessible to students with visual impairments.
Use Cases
Amazon Polly can be applied in various scenarios:- Customer Service: Provides 24/7 assistance with realistic voices, improving customer interaction.
- E-learning and Training: Creates lifelike voiceovers for educational content, making it more engaging.
- Gaming and Entertainment: Enhances user experience with natural-sounding voices in gaming and entertainment applications.
- IoT and Smart Home Devices: Enables voice interaction with smart home devices and IoT applications.
Drawbacks
While Amazon Polly offers many advantages, there are some considerations:- Cost Accumulation: For extensive use, especially in larger projects or businesses, costs can accumulate significantly.
- Inflection and Tone: Certain inflections or tones might not always sound entirely natural, although the overall quality is high.
- Technical Expertise: Deeper customization or creating unique voices may require technical expertise, which can be a barrier for some users.