Sonix - Detailed Review
Speech Tools
Sonix - Product Overview
Overview of Sonix AI
Sonix AI is an advanced automated speech transcription and content management platform, primarily focused on converting audio and video files into text. Here’s a brief overview of its key aspects:
Primary Function
Sonix AI uses advanced speech recognition technology to transcribe spoken words into text in over 53 languages. This makes it an invaluable tool for various applications, including transcribing meetings, lectures, interviews, films, and any other type of audio or video content.
Target Audience
Sonix AI is geared towards a diverse range of users, including video editors, journalists, content creators, professionals in eCommerce and retail, startups, small businesses, enterprise organizations, freelance professionals, and remote teams. The platform is particularly useful for those who need accurate and efficient transcription services to streamline their content workflows.
Key Features
- Automated Transcription: Accurately transcribes audio and video files into text in multiple languages, with the ability to search, play, edit, organize, and share transcripts directly in the browser.
- Automated Translation: Translates transcripts into over 54 languages, enhancing global reach and accessibility.
- AI Analysis: Offers advanced AI tools such as topic detection, entity detection, and custom prompts to extract actionable insights from transcripts. It also provides folder-level AI analysis to review entire collections of transcripts.
- Automated Subtitles: Generates subtitles for videos, making content more accessible and engaging.
- Search and Edit: Allows users to quickly search specific words and edit transcripts directly in the browser. It also includes intelligent highlighting with precise timestamps for key phrases.
- Exports and Captions: Enables the export of transcripts, clips, and the generation of subtitles and captions instantly.
- Workflow Tools: Includes features like custom dictionaries, multilingual translation, team collaboration, and media publishing to simplify content workflows. It integrates with various editing platforms, such as Adobe Premiere, to enhance productivity.
Additional Benefits
- Cross-Platform Availability: Available on web browsers, iOS devices, and Android devices, ensuring a seamless experience across all devices.
- Security: Complies with major security standards and regulations, including GDPR and CCPA, and offers features like end-to-end encryption and data backup.
Overall, Sonix AI is a comprehensive tool that combines accuracy, efficiency, and advanced AI analysis to meet the transcription and content management needs of a wide range of users.
Sonix - User Interface and Experience
User Interface Overview
The user interface of Sonix AI is designed to be highly intuitive and user-friendly, making it easy for individuals to transcribe, edit, and manage their audio and video files.Interface Layout
The homepage and main interface of Sonix AI are clean and easy to navigate. The layout is straightforward, avoiding clutter and ensuring that users can quickly find the features they need. This clean design helps in reducing confusion and makes the initial experience smooth.Editing and Transcription
Sonix AI offers a powerful in-browser audio and text editor. The interface resembles a word processor but with the added feature of audio-text synchronization. Users can click anywhere in the transcript to hear the corresponding audio, which is crucial for precise editing and error correction. This synchronization makes the editing process efficient and accurate.Key Features
Search and Edit
Users can quickly search for specific words and edit transcripts directly in the browser. The find-and-replace feature is accessible via a dedicated icon, allowing for bulk text editing.Highlighting and Timestamps
Intelligent highlighting with precise timestamps helps in identifying key phrases and sections of the transcript.Speaker Management
Adding new speakers is simple, and the system automatically fills in the speaker’s name for the remaining dialogue once inputted.Customization Options
The preferences menu offers various customization options, such as dark mode, higher contrast, auto-save transcript, and more. These features enhance the editing experience and reduce eye strain.Collaboration Tools
Sonix AI includes robust collaboration features that allow users to share transcripts securely and add real-time comments. This facilitates seamless teamwork and communication among team members.Ease of Use
The platform is praised for its ease of use. Users have reported that the layout of the website is pleasing to the eye and easy to navigate, even for those using such tools for the first time. The intuitive interface ensures that users are not stuck on any particular feature and can easily manage their files.Workflow Efficiency
Sonix AI integrates with various editing platforms and third-party apps like Zoom, Dropbox, and Zapier, which enhances productivity and streamlines workflows. The use of shortcut keys further accelerates the editing process, allowing users to perform actions like playing/pausing media, adjusting playback speed, and creating clips quickly.Overall User Experience
The overall user experience with Sonix AI is generally positive. Users appreciate the accuracy of the transcription, the ease of use, and the efficient workflow tools. While some users have noted issues with pricing transparency and occasional transcription inaccuracies, especially in media files with multiple speakers, the majority find the platform to be highly effective and user-friendly. Sonix - Key Features and Functionality
Sonix AI Overview
Sonix AI is a comprehensive speech transcription and content management platform that leverages advanced AI technologies to offer a range of powerful features. Here are the main features and how they work:Automated Transcription
Sonix AI can transcribe audio and video files into text with high accuracy in over 40 languages. This feature is particularly useful for content creators, journalists, and professionals who need to convert spoken words into written text quickly and accurately.Search and Edit
Users can quickly search for specific words within transcripts and edit them directly in the browser. This includes features like clickable timestamps, allowing you to play the audio from the exact moment a word was spoken. The in-browser word processor is synchronized with the uploaded media file, making editing efficient.Highlighting and Timestamps
Sonix AI provides intelligent highlighting with precise timestamps for key phrases. This feature helps in visualizing important sections of the transcript and makes it easier to review and reference specific parts of the audio or video.Exports and Captions
Users can export transcripts in various formats such as DOCX, TXT, and PDF. Additionally, subtitles can be generated and exported in popular formats like SRT and VTT. This flexibility is beneficial for different use cases, such as video editing or document creation.Workflow Tools
Sonix integrates with various video editing platforms like Adobe Premiere, enhancing the workflow for video editors. It also offers features like custom dictionaries, multilingual translation, team collaboration, and media publishing, which simplify content workflows.AI Analysis Tools
For premium and enterprise users, Sonix offers advanced AI analysis tools. These include:Automated Summaries
Sonix can distill long transcripts into concise summaries, providing actionable insights.Chapter Creation
Automatically generates structured chapter headings for audio or video files.Thematic Analysis
Identifies underlying themes, topics, and patterns within the data.Sentiment Analysis
Discerns the emotions behind the words in the transcript.Topic Detection
Identifies and categorizes every topic within the transcript.Entity Detection
Identifies people, places, and things within the transcripts and provides their relationships and timestamps.Speaker Labeling and Diarization
Sonix automatically identifies speakers and separates exchanges into different paragraphs. This feature, known as automated diarization, helps in organizing multi-speaker transcripts efficiently.Custom Dictionary
Users can add specific words and phrases to a custom dictionary, which Sonix prioritizes during transcription. This is particularly useful for industry-specific terminology or names that might not be recognized by standard dictionaries.Integration with Other Tools
Sonix can integrate with tools like Zoom, allowing users to transcribe Zoom recordings directly within Sonix. This integration enables automatic transcription of new Zoom meetings and the ability to select and transcribe specific recordings manually.Keyboard Shortcuts
Sonix provides a range of keyboard shortcuts to streamline the editing process. These shortcuts include playback controls, text operations, and editing functions, which can significantly save time during video script editing.Security and Collaboration
Sonix offers secure storage and collaboration tools, allowing teams to work together on transcripts. The platform also includes admin tools and world-class support to ensure smooth operation and troubleshooting.Conclusion
These features, driven by advanced AI technologies, make Sonix AI a powerful tool for anyone needing accurate and efficient speech transcription and content management. Sonix - Performance and Accuracy
Performance and Accuracy of Sonix in AI-Driven Speech Tools
Accuracy
Sonix is often praised for its high accuracy in transcription. According to various sources, Sonix achieves an accuracy rate of up to 99%, which is comparable to the precision of human transcriptionists. This high accuracy is attributed to its advanced AI algorithms and machine learning models that can handle diverse accents, languages, and complex audio environments, including background noise and multiple speakers.Limitations and Areas for Improvement
Despite its high accuracy, Sonix is not without its limitations. Here are a few areas where it may struggle:Audio Quality
While Sonix performs well with high-quality recordings, its accuracy can be affected by the quality of the audio. For instance, it may struggle with recordings that have poor sound quality, heavy accents, or background noise, although it generally handles these conditions better than many competitors.Formal Names and Technical Terms
Sonix may have difficulty with formal names, technical words, and abbreviations. However, users can address this by adding these terms to a custom dictionary, which enhances the transcription accuracy.Real-Time Transcription
Currently, Sonix does not support real-time transcription, a feature that is particularly useful for tools like Otter.ai. However, this feature is planned for future release.Human Review
Unlike some other transcription services, Sonix does not offer human transcription or review services. While its AI-powered transcription is highly accurate, there may be cases where human review is necessary for absolute precision.Speed and Efficiency
Sonix is known for its fast turnaround times. It can process files in just minutes, making it a valuable tool for businesses and individuals who need quick and accurate transcription without compromising on quality.Language Support and Additional Features
Sonix supports transcription and translation in over 49 languages, making it highly adaptable for global users. It also offers advanced AI analysis tools, including speaker identification, thematic analysis, sentiment analysis, and custom prompts, which provide valuable insights from the transcribed content.User Experience
The platform is user-friendly, with an intuitive browser-based editor that allows for easy editing, searching, and organizing of transcripts. Additionally, Sonix offers secure sharing and collaboration tools, which enhance team productivity and streamline workflows.Conclusion
In summary, Sonix stands out for its high accuracy, speed, and extensive language support, making it a top choice in the transcription industry. However, it has some limitations, particularly with real-time transcription and the need for occasional human review, which are areas that the company is working to address. Sonix - Pricing and Plans
Sonix Pricing Overview
Sonix, an AI-driven speech-to-text platform, offers a clear and transparent pricing structure with several plans to cater to different user needs. Here’s a breakdown of their pricing tiers and the features associated with each:
Standard Plan (Pay-as-you-go)
- Price: $10 per hour of transcription.
- Features: Basic transcription, no monthly subscription required. This plan is ideal for project-based or occasional users.
- Additional Details: You purchase transcription hours upfront and use them as needed. There is no setup fee, and you only pay for what you use, with the cost prorated to the nearest second.
Premium Subscription Plan
- Price: $22 per user per month, plus $5 per hour of transcription. Annual billing offers a 25% discount, reducing the monthly cost to $16.50 per user.
- Features:
- Advanced collaboration tools
- More frequent transcription access
- Custom dictionary for enhanced accuracy
- Unlimited exports
- API access for integrating workflows
- Priority email support
- Media storage (100 GB original files)
- Additional Details: This plan is best for regular users who need advanced collaboration tools and frequent transcription access.
Enterprise Plan
- Price: Custom pricing, requiring contact with the sales team.
- Features:
- Advanced user controls
- High-volume transcription capabilities
- Content analysis
- SSO/SAML for secure team access
- Dedicated account manager
- High media storage capacity (1 TB original files)
- Additional Details: This plan is tailored for high-volume transcription needs and includes advanced security and management features.
Free Trial
- Sonix offers a 30-minute free trial for new users, allowing them to test the service without any obligation. This trial includes 30 minutes of free transcription, which can be used to transcribe audio or video files up to 30 minutes in duration.
Additional Notes
- Discounts: Sonix provides special discounted pricing for students, teachers, professors, faculty members, and non-profit organizations. There are also discounts available for high-volume transcription users (over 1,000 hours per year).
- Cancellation: Users can cancel their Premium or Enterprise subscription at any time, and they will not be billed again after the cancellation.
This structure ensures that users can choose a plan that fits their specific needs, whether it’s occasional use or high-volume transcription requirements.
Sonix - Integration and Compatibility
Sonix: An Overview
Sonix, an AI-driven speech transcription platform, offers extensive integration and compatibility features that make it a versatile tool for various users.
Integrations with Third-Party Software
Sonix seamlessly integrates with a wide range of popular tools and platforms, enhancing productivity and collaboration. Here are some key integrations:
- Cloud Storage: Sonix integrates with Dropbox, Google Drive, and OneDrive, making it easy to upload and manage media files stored in the cloud.
- Video Editing Software: Integrations with Adobe Premiere, Final Cut Pro X, and Avid Media Composer allow for automatic subtitles and metadata, streamlining video editing workflows.
- CRM Systems: Sonix can push call data directly into Salesforce, ensuring seamless access to crucial business information.
- Automation Tools: Integration with Zapier enables the automation of workflows, such as triggering tasks in other apps when a transcription is completed.
- Meeting Tools: Sonix also integrates with Zoom, allowing users to transcribe meetings and other Zoom recordings efficiently.
Compatibility Across Devices and Platforms
Sonix is highly compatible across various devices and platforms, making it accessible to a broad user base:
- Web-Based Interface: The platform operates entirely within a web browser, eliminating the need for specific software installations. This makes it compatible with any device that has a modern web browser.
- Operating Systems: Since it is web-based, Sonix is compatible with all major operating systems, including Windows, macOS, and Linux.
- Mobile Devices: While the primary interface is web-based, the integrations with cloud storage and other tools ensure that users can manage their transcripts and media files from mobile devices as well.
Additional Features
- Language Support: Sonix supports over 49 languages, dialects, and accents, making it a global solution for transcription needs.
- Customization: Users can create custom dictionaries to prioritize specific words and phrases during transcription, which is particularly useful for industry-specific terminology.
- Multitrack Uploads: Sonix allows users to upload multiple audio tracks and combines them into a single transcript with automatically labeled speakers.
Conclusion
Overall, Sonix’s extensive integrations and broad compatibility ensure that it can be seamlessly incorporated into various workflows, enhancing efficiency and productivity for users across different platforms and devices.
Sonix - Customer Support and Resources
Support Options for Sonix’s AI-Driven Speech Tools
When using Sonix’s AI-driven speech tools, you have several customer support options and additional resources at your disposal to ensure a smooth and efficient experience.Support Channels
Sonix offers multiple support channels to address your queries:Email Support
You can reach out via email, and the support team will respond promptly. For Premium and Enterprise users, there is priority email support that skips the queue.Chat Support
Enterprise users have access to live chat support directly through the Sonix platform.Phone Support
Enterprise users can also get support via phone during business hours.Dedicated Account Manager
For Enterprise users, Sonix provides a dedicated account manager who is on-call and available to assist your team. This includes early access to beta features.Training and Onboarding
Sonix is happy to help train and onboard new users to your account, ensuring that everyone is comfortable using the platform.Additional Resources
In-browser Transcript Editor
This feature allows you to polish your automated transcripts easily, with the audio synchronized to the text. You can also add notes and comments directly in the transcript.Training and Guides
While the specific website does not mention detailed training videos or user guides, the support system is designed to be user-friendly, with features like word-by-word timestamps, speaker labeling, and automated diarization.Custom Dictionaries and Export Options
You can create custom dictionaries to prioritize specific words during transcription. Additionally, you can export transcripts in various formats such as DOCX, TXT, PDF, SRT, and VTT.Engagement and Feedback
Sonix values customer feedback and does not specifically mention annual satisfaction surveys or feedback mechanisms on their AI-driven speech tools website. However, the support options are designed to be responsive and helpful. By leveraging these support channels and resources, you can ensure that any issues or questions you have are addressed quickly and efficiently, helping you to get the most out of Sonix’s speech tools. Sonix - Pros and Cons
Pros of Sonix AI
Sonix AI is a highly regarded automated transcription platform with several key advantages:
High Accuracy
Sonix AI boasts a remarkable 99% accuracy in transcription, even with varying audio qualities and accents. This accuracy is achieved through advanced speech-to-text algorithms, making it ideal for businesses needing precise documentation.
Speed
The platform offers fast turnaround times, with transcriptions available as quickly as 5 minutes for a 30-minute file, which is highly beneficial for time-sensitive projects.
Language Support
Sonix supports transcription in over 49 languages, translation in 50 languages, and subtitling in 49 languages, making it a versatile tool for global users.
Ease of Use
The browser-based editor is intuitive and user-friendly, allowing users to easily search, edit, and organize transcripts. It also integrates seamlessly with third-party applications like Zoom, Dropbox, and Zapier.
Content Management
Sonix offers features such as searchable transcripts, timestamped highlights, easy export options for subtitles and captions, and team collaboration tools. It also allows for custom dictionaries and multilingual translation, simplifying content workflows.
Security
The platform includes a range of security features, including SOC 2 Type 2 compliance, storage and transfer encryption, 2FA, regular penetration testing, and GDPR compliance.
Cons of Sonix AI
Despite its many advantages, Sonix AI also has some notable disadvantages:
No Live Transcription
Sonix AI does not support live meeting transcription; it only works with pre-recorded files that need to be manually uploaded.
Transcription Inaccuracies
There can be inaccuracies in transcriptions, particularly with files that have multiple speakers or poor audio quality. Issues include misheard words, incomplete sentences, and inconsistent speaker identification.
Cost
The pricing structure can be steep, with a standard plan costing $10 per hour of transcription and premium plans requiring additional monthly fees. This can be expensive, especially for users who need frequent or high-volume transcriptions.
No Mobile Application
Sonix AI does not offer mobile applications for Android or iOS devices, which can be a limitation for users who prefer mobile access.
User Experience
Some users find the step-by-step workflow and the need to click through multiple options to get summaries or specific features cumbersome.
Overall, Sonix AI is a powerful tool for automated transcription, but it may not be the best fit for everyone due to its limitations and cost.
Sonix - Comparison with Competitors
When comparing Sonix to other AI-driven speech tools, several key features and differences stand out:
Accuracy and Speed
Sonix is renowned for its high accuracy, boasting up to 99% accuracy in transcription, which is comparable to human transcriptionists. This is achieved through advanced AI algorithms and support for multiple languages and accents. In contrast, tools like Otter.ai and Temi also offer transcription services, but Sonix’s accuracy and speed are particularly highlighted. Otter.ai, for example, is known for its real-time transcription capabilities, which Sonix currently lacks but plans to introduce soon.Language Support and Global Vocabulary
Sonix supports over 40 languages and various dialects, making it a strong choice for global users. This extensive language support is a unique feature that sets it apart from some competitors.Noise Cancellation and Multi-channel Recognition
Sonix can process noisy audio and video without additional noise cancellation, and it also recognizes and combines multi-channel recordings, which is beneficial for recordings with multiple participants. This feature is particularly useful in environments where audio quality may vary, but it is not a standout feature exclusive to Sonix, as other tools also handle noisy audio to some extent.Automatic Punctuation and Speaker Recognition
Sonix automatically punctuates transcripts and detects speaker changes, separating transcripts into paragraph exchanges. This makes the editing process more efficient. While other tools like Otter.ai also offer speaker recognition, Sonix’s integration of these features within a comprehensive editing suite is noteworthy.Collaboration and Editing Tools
Sonix offers powerful in-browser editing tools, including searchable transcripts, timestamped highlights, and easy export options for subtitles and captions. It also integrates with video editing platforms like Adobe Premiere, enhancing the workflow for video editors. This level of integration and collaboration tools is a strong point for Sonix, although tools like Speechify and Murf AI also offer user-friendly interfaces and collaboration features, they may not be as deeply integrated with video editing software.Alternatives and Comparisons
Otter.ai
Otter.ai is known for its real-time transcription capabilities, which Sonix does not currently offer. However, Otter.ai may not match Sonix’s accuracy and language support.Temi
Temi is another transcription tool but generally offers lower accuracy compared to Sonix. It is more budget-friendly but lacks the advanced features and language support of Sonix.Murf AI and CoeFont
Murf AI and CoeFont are more focused on text-to-speech and voiceover services rather than transcription. They offer high-quality, natural-sounding AI voices across multiple languages and are user-friendly, but they do not provide the same level of transcription accuracy and features as Sonix.ElevenLabs
ElevenLabs is known for its voice cloning and custom voice capabilities, which are different from Sonix’s transcription focus. It is more suited for content creators needing dynamic audio content in multiple languages.Conclusion
Sonix stands out for its high accuracy, extensive language support, and comprehensive editing tools. While it lacks real-time transcription, its planned introduction of this feature will further enhance its capabilities. For users needing precise transcription with advanced editing and collaboration tools, Sonix is a strong choice. However, for those requiring real-time transcription or specialized voiceover services, alternatives like Otter.ai, Murf AI, or ElevenLabs might be more suitable. Sonix - Frequently Asked Questions
What are the different pricing plans offered by Sonix?
Sonix offers three main pricing plans:
- Standard (Pay-as-you-go): This plan costs $10 per hour of transcription and is ideal for project-based or occasional users. It does not require a monthly subscription.
- Premium Subscription: This plan costs $22 per user per month, plus $5 per hour of transcription. It includes advanced collaboration tools, more frequent transcription access, and other features like custom dictionaries and unlimited exports. You can save 25% with annual billing.
- Enterprise (High Volume): This plan has custom pricing and is best for high-volume transcription needs. It includes advanced user controls, high-volume transcription, and deep content insights. You need to contact the sales team for a custom quote.
How does the transcription pricing work?
The transcription pricing is based on the length of the audio or video file you upload. For example, if you transcribe a 52-minute video, you will only be charged for 52 minutes, not a full hour. The pricing is prorated to the nearest second.
Does Sonix offer any discounts?
Yes, Sonix offers several discounts. There are special discounted pricing options for students, teachers/professors, faculty members, and non-profit organizations. Additionally, if you write a 300 word online article about Sonix, you can receive a heavily discounted subscription to the Premium Plan. For high-volume transcription (over 1,000 hours per year), you can contact the enterprise team for special rates.
Can I cancel my subscription plan anytime?
Yes, you can cancel your Premium or Enterprise subscription at any time by clicking ‘cancel subscription’ in your account page. You will still be able to upload and transcribe new files until the anniversary of your subscription.
Does Sonix support live transcription?
No, Sonix does not support live transcription. It only works with pre-recorded audio and video files that need to be manually uploaded to the platform.
How accurate is Sonix’s transcription?
Sonix is known for its high transcription accuracy, leveraging advanced AI technology to deliver results with up to 99% precision. It can handle various accents, dialects, and noisy environments effectively.
What additional features does Sonix offer beyond transcription?
Sonix offers several additional features, including automatic punctuation, speaker recognition, multi-channel recognition, and AI-powered analysis tools such as custom prompts, summary generation, chapter creation, sentiment analysis, and thematic & topic detection. It also supports multilingual translation, custom dictionaries, and integration with video editing platforms like Adobe Premiere.
Does Sonix provide any free trial or free version?
No, Sonix does not offer a free trial or a free/freemium version. However, every new account comes with 30 free minutes of transcription.
How does Sonix handle noise cancellation and speaker recognition?
Sonix can process noisy audio and video without requiring additional noise cancellation. It also includes a speaker recognition feature (currently in beta) that automatically detects speaker changes and separates transcripts into paragraph exchanges.
Can I export and use the transcripts in various formats?
Yes, Sonix allows you to export your transcripts, clips, or generate subtitles and captions instantly. You can export files in multiple formats, and there are no limits on the number of exports you can make with the Premium and Enterprise plans.
Does Sonix offer any integration with other tools and platforms?
Yes, Sonix integrates with various tools and platforms, including video editing software like Adobe Premiere. It also provides a powerful API for further customizations and integrations to boost productivity and process higher volumes at scale.
Sonix - Conclusion and Recommendation
Final Assessment of Sonix
Sonix is a highly advanced and versatile AI-driven speech transcription and translation platform that offers a wide range of features and benefits, making it an excellent choice for various user groups.Key Features and Benefits
- Accuracy and Speed: Sonix boasts high accuracy in transcribing audio and video files, often completing transcriptions in 10% to 20% of the recording time.
- Multi-Language Support: It supports over 40 languages, including different dialects and variants, making it a valuable tool for global communication and content creation.
- Noise Cancellation and Punctuation: Sonix can handle noisy audio and automatically punctuates transcripts, enhancing the quality of the output.
- Speaker Recognition and Multi-Channel Support: It can detect speaker changes and process recordings from multiple channels, which is particularly useful for interviews and meetings.
- Real-Time Collaboration and Searchable Transcripts: The platform allows real-time collaboration, searchable transcripts, and easy export options for subtitles and captions.
- Security and Compliance: Sonix prioritizes security with features like end-to-end encryption, data backup, and compliance with major regulations such as GDPR and CCPA.
Who Would Benefit Most
Sonix is highly beneficial for several types of users:- Content Creators: Video editors, podcasters, and journalists can use Sonix to transcribe interviews, generate subtitles, and enhance content accessibility.
- Businesses: Companies can leverage Sonix for creating meeting notes, transcribing marketing videos, and conducting market research, all of which can improve team alignment and customer engagement.
- Researchers: Researchers can save time by turning lengthy interviews into searchable text, aiding in analysis and reporting.
- Remote Teams and Freelancers: The platform’s cross-platform availability and real-time collaboration features make it ideal for remote teams and freelance professionals.
Limitations
While Sonix is highly effective, there are some limitations to consider:- Pricing: The service can be expensive, especially for higher usage, and some features require higher-tier subscriptions.
- Offline Capabilities: Sonix has limited offline capabilities and requires an internet connection for optimal performance.
- Customer Support: There are limitations in customer support hours, which might be a concern for some users.