Zoom's Native Transcription Service - Detailed Review
Speech Tools
Zoom's Native Transcription Service - Product Overview
Zoom’s Native Transcription Service
Zoom’s Native Transcription Service is a valuable feature within the Zoom platform, particularly useful for users who need to capture and review the content of their meetings and webinars.Primary Function
The primary function of Zoom’s Native Transcription Service is to automatically transcribe audio from meetings and webinars, either in real-time or after the event. This service uses automatic speech recognition technology to convert spoken words into text, providing a textual record of the discussions.Target Audience
This service is primarily aimed at users with a Pro, Business, Education, or Enterprise Zoom license. It is particularly beneficial for professionals, educators, and businesses that rely heavily on virtual meetings and need accurate transcripts for reference, accessibility, or compliance purposes.Key Features
Real-Time Transcription
Zoom offers real-time transcription, which displays the transcript on the screen during the meeting. This feature allows participants to follow along with the conversation as it happens and is especially helpful for those who need to refer to specific points discussed during the meeting.Cloud Recording Transcription
For meetings recorded to the cloud, Zoom automatically generates a transcript file after the meeting ends. This transcript is saved in VTT format and can be viewed, edited, and downloaded from the Zoom web portal.Multi-Language Support
Zoom’s transcription feature supports multiple languages, currently over 30 languages and dialects, making it accessible to a diverse user base.Timestamps and Editing
The transcripts are divided into sections with timestamps, allowing users to easily locate specific parts of the meeting. Users can also edit the transcript text to correct any inaccuracies or add capitalization and punctuation.Speaker Detection
While Zoom’s native transcription can detect different speakers in a call, it does not separate the transcript by speaker but rather by timestamps.Accessibility
The transcription feature also includes the option for live captions during meetings, enhancing accessibility for participants who may need this support. Overall, Zoom’s Native Transcription Service is a convenient and efficient tool for capturing and reviewing meeting content, making it an essential feature for many Zoom users. Zoom's Native Transcription Service - User Interface and Experience
User Interface Overview
The user interface of Zoom’s Native Transcription Service is designed to be straightforward and user-friendly, focusing on ease of use and clear functionality.Enabling Transcription
To enable Zoom’s native transcription, users need to sign in to the Zoom web portal with their admin account. From there, they navigate to the “Account Settings” section, select “Account Management,” and then go to the “Recording” tab. Here, they must ensure the “Cloud Recording” toggle is enabled, which allows for the creation and storage of audio transcripts on the Zoom cloud server. Finally, they need to check the “Create audio transcript” box in the “Advanced Cloud Recording Settings” section and save the changes.Accessing and Viewing Transcripts
Once transcription is enabled, users can record their Zoom meetings using the cloud recording feature. After the meeting, Zoom sends an email with links to the recording and the transcript. Users can access these transcripts by going to the “Recordings” tab in the Zoom web portal, selecting the recorded meeting, and downloading the audio transcripts in VTT format. The transcripts are divided into sections with timestamps, making it easy to locate specific parts of the conversation.Editing Transcripts
Editing the transcripts is also a simple process. Users can sign in to the Zoom web portal, go to the “Recordings” tab, select the recorded meeting, and click the “Play” icon to view the transcript alongside the video. To make changes, they can hover over the text and click the pencil icon to edit the transcript. This allows for corrections in punctuation, capitalization, and speaker identification.User Experience
The overall user experience is streamlined to ensure that users can quickly and easily generate, view, and edit transcripts. The integration of transcription within the Zoom ecosystem makes it convenient for users to manage their meeting records without needing to switch between different applications. However, it’s worth noting that while Zoom’s native transcription is convenient, it may require manual editing for accuracy, especially in noisy environments or with diverse accents.Additional Features
Zoom’s native transcription also supports multiple languages and allows users to search for text within the transcripts. Additionally, users can enable automated captions for live captioning during meetings, providing a real-time visual aid for participants. The transcripts can be shared with others, and viewers can be given the option to see the transcript when sharing a cloud recording.Conclusion
In summary, Zoom’s Native Transcription Service offers a user-friendly interface that simplifies the process of generating, accessing, and editing meeting transcripts, making it a valuable tool for enhancing productivity, accessibility, and record-keeping. Zoom's Native Transcription Service - Key Features and Functionality
Zoom’s Native Transcription Service
Zoom’s Native Transcription Service, integrated into their speech tools, offers several key features that leverage AI to enhance meeting productivity and accessibility. Here are the main features and how they work:
Enabling Transcription
To use Zoom’s native transcription, you need to enable cloud recordings and the transcription feature. Here’s how:
- Sign in to the Zoom web portal with your admin account.
- Go to Account Management > Account Settings > Recording and ensure the Cloud Recording toggle is enabled.
- In the Advanced Cloud Recording Settings, check the Create audio transcript box and save the changes.
Automatic Transcription
Once enabled, Zoom automatically generates transcripts for cloud-recorded meetings. Here’s what happens:
- During or after the meeting, Zoom records the audio and converts it into text.
- The transcript is saved in VTT format and can be downloaded or viewed within the Zoom web portal.
- This feature is available for users with Pro, Business, Education, or Enterprise accounts.
Retrieving and Viewing Transcripts
After the meeting, you can access the transcript in several ways:
- Zoom sends an email with links to the recording and the transcript.
- You can navigate to the Recordings tab in the Zoom web portal, select the recorded meeting, and download or view the transcript.
Editing Transcripts
To enhance accuracy and readability, you can edit the transcripts:
- Sign in to the Zoom web portal, go to the Recordings tab, and select the recorded meeting.
- Click the Play icon to view the transcript alongside the video.
- Hover over the text you want to edit and click the pencil icon to make changes.
Multilingual Support
Zoom’s transcription supports multiple languages:
- You can select the language for the transcript from the available options.
- Zoom will reanalyze and transcribe the audio in the newly selected language.
Live Captions and Real-Time Transcription
In addition to post-meeting transcripts, Zoom offers live captioning during meetings:
- You can enable automated captions for live captioning, which helps participants follow the conversation in real-time.
AI Integration
The accuracy of Zoom’s transcription relies heavily on AI:
- Zoom AI Companion 2.0, which integrates work and web information, powers features like meeting summaries, action items, and transcripts.
- High-quality speech recognition is crucial for capturing names, topics, and intentions accurately, forming the backbone of summaries and actionable insights.
Storage and System Requirements
To ensure smooth functioning of the transcription feature, your system must meet certain requirements:
- Operating System: Windows 7 or later, macOS 10.10 or later, Linux Ubuntu 12.04 or later.
- Processor: Dual-core 2 GHz or higher.
- RAM: 4 GB or higher.
- Bandwidth: Minimum 1.5 Mbps for both upload and download.
- Browser: Latest versions of Chrome, Firefox, or Safari.
Benefits
The benefits of using Zoom’s native transcription include:
- Enhanced accuracy and readability of meeting discussions.
- Easy review and sharing of meeting details.
- Support for multiple languages.
- Integration with AI features for meeting summaries and action items.
- Improved accessibility with live captions.
These features make it easier to keep track of meeting details, ensure no important points are missed, and enhance overall meeting productivity.
Zoom's Native Transcription Service - Performance and Accuracy
Zoom’s Native Transcription Service
Zoom’s Native Transcription Service, powered by AI, demonstrates strong performance and accuracy in several areas, but it also has some notable limitations and areas for improvement.
Accuracy and Performance
Zoom’s transcription service is highly accurate, especially in comparison to other platforms. According to the Zoom AI Performance Report, Zoom leads with a Word Error Rate (WER) of 7.40%, significantly lower than Webex at 10.16% and Microsoft at 11.54%. This translates to 27% fewer errors compared to Webex and 36% fewer errors compared to Microsoft.
In terms of overall transcription accuracy, Zoom scores 99.05%, closely followed by Webex at 98.71%. These scores indicate that Zoom handles the majority of transcription errors well, with most mistakes being minor issues like missing filler words or misunderstood terms that don’t significantly affect comprehension.
Limitations
Despite its high accuracy, there are several limitations to consider:
- Plan Requirements: The Zoom account hosting the meeting must be on a Pro, Business, or Enterprise tier. The free Basic plan does not support transcription.
- Recording Requirements: Transcripts are only produced if the meeting is recorded using Zoom Cloud Recording. Live captions are available without recording, but they do not generate a transcript file after the call.
- Access Restrictions: Only the meeting host can access the transcript, as it is stored in their account.
- Language Support: Currently, Zoom’s transcript feature only supports English.
- Processing Time: Transcripts can take a significant amount of time to become available, typically twice the duration of the recorded meeting, and can take up to 24 hours depending on server load.
- Real-Time Transcription: Zoom does not offer real-time transcription; transcripts are only available after the meeting is completed.
Specific Challenges
Users have reported several specific challenges with Zoom’s AI transcription:
- Accent and Technical Terminology: The AI struggles with accents and domain-specific jargon, particularly in fields like medicine, law, or engineering.
- Environmental Factors: Audio quality and background noise can significantly affect transcription accuracy.
- Multiple Participants: Transcription quality and speaker identification degrade when there are multiple participants, especially with overlapping speech.
- Language Switching: The AI struggles with accurate transcription when participants switch between languages or use code-switching within a single conversation.
Areas for Improvement
To enhance the usability and reliability of Zoom’s transcription service, several areas need improvement:
- Real-Time Transcription: Developing real-time transcription capabilities would greatly enhance the service’s utility.
- Multi-Language Support: Expanding language support beyond English would make the service more versatile.
- Improved Handling of Specialized Terminology: Enhancing the AI to better handle domain-specific terms and accents would increase accuracy in various professional fields.
- Better Performance in Noisy Environments: Improving the AI’s ability to handle background noise and overlapping speech would make it more reliable in diverse meeting settings.
In summary, while Zoom’s Native Transcription Service is highly accurate and reliable in many scenarios, it has specific limitations and areas that require improvement to make it more universally useful and accurate.
Zoom's Native Transcription Service - Pricing and Plans
Zoom’s Native Transcription Service
Zoom’s native transcription service is part of its broader set of features, with a pricing structure tied to various Zoom plans and specific prerequisites.
Free Transcription Option
Zoom offers free transcription for recordings saved on the cloud, but there are some limitations. If you have a Zoom account that records meetings to the cloud, Zoom will automatically transcribe these meetings for free. This feature is available for all cloud recordings, regardless of the plan you are on.
Plan-Specific Features
Here are the key points regarding transcription in different Zoom plans:
Basic Plan
- The Basic plan, which is free, allows for local recordings and automated meeting captions. However, cloud-stored recordings and advanced transcription features are not included in this plan.
Pro and Business Plans
- For Pro and Business plans, which start at $14.99 and $19.99 per user per month respectively, you get access to cloud-stored recordings. The Business plan specifically includes video recording transcripts, which implies more comprehensive transcription capabilities compared to the Basic plan.
Advanced Features and Limitations
- To access some advanced transcription features, such as transcription of long recordings, you may need a paid Zoom subscription. The free transcription is generally available, but advanced features might require a higher-tier plan.
Real-Time Transcription
- Zoom also offers live transcription during meetings without the need for recording first. This feature can be turned on during the meeting, providing real-time transcripts.
In summary, while Zoom provides free transcription for cloud recordings, the availability and extent of transcription features can vary depending on the plan you are subscribed to. Paid plans offer more comprehensive transcription capabilities and additional features.
Zoom's Native Transcription Service - Integration and Compatibility
Zoom’s Native Transcription Service
Zoom’s native transcription service is a valuable feature for users, but it has specific integration and compatibility limitations.
Integration with Zoom
To use Zoom’s native transcription, you must have a Pro, Business, Education, or Enterprise license. This feature integrates seamlessly with Zoom meetings by enabling cloud recordings and audio transcription within the Zoom platform. Here’s how it works:
- You enable cloud recordings and check the “Create audio transcript” box in the advanced cloud recording settings.
Compatibility with Devices and Operating Systems
The native transcription feature is accessible through the Zoom web portal and is compatible with various operating systems, including Windows 7 or later, macOS 10.10 or later, and Linux Ubuntu 12.04 or later. Your system should also meet the requirements of a dual-core 2 GHz processor, 4 GB of RAM, and a minimum bandwidth of 1.5 Mbps for both upload and download.
Limitations in Cross-Platform Compatibility
One significant limitation of Zoom’s native transcription is that it only works with Zoom meetings. If you use other meeting platforms like Microsoft Teams or Google Meet, you would need to rely on manual note-taking or use a third-party AI transcription tool that supports multiple platforms.
Third-Party Integrations
For broader compatibility and additional features, you can integrate Zoom with third-party AI transcription tools. These tools, such as Otter.ai, Grain, or Jamie, offer more versatility:
- They can transcribe meetings from various video conferencing platforms, not just Zoom.
- They provide features like automatic meeting summaries, speaker identification, sentiment analysis, and integration with other third-party apps.
- They often support multiple export formats (e.g., PDF, DOCX, TXT) beyond the VTT format offered by Zoom’s native transcription.
Real-Time Transcription and Web SDK
Currently, the Zoom Web SDK does not support custom real-time transcription out of the box. However, you can use third-party apps listed in the Zoom App Marketplace, such as Otter.ai, which offer live transcription and note-taking capabilities. These apps can be integrated to provide real-time transcription, although detailed integration steps with the Web SDK might require additional setup and support.
Conclusion
In summary, while Zoom’s native transcription service is convenient for Zoom users with the right licenses, it lacks the cross-platform compatibility and advanced features offered by third-party AI transcription tools. For more comprehensive transcription needs, integrating with these third-party tools can be highly beneficial.
Zoom's Native Transcription Service - Customer Support and Resources
Zoom’s Native Transcription Service
Zoom’s Native Transcription Service, part of their Speech Tools and AI-driven products, offers several customer support options and additional resources to help users effectively utilize transcription features.
Enabling Transcription
To use Zoom’s transcription services, users need to enable the feature through specific settings. For Zoom Phone users, this involves going to “Account Management” > “Account Settings” > “Zoom Phone” > “Automatic Call Recording” > “Advanced Settings” and enabling “Allow call recording transcriptions”.
Live Transcription During Meetings
During meetings or webinars, hosts can activate live transcription by clicking the “Live Transcript” button in the host control bar and then selecting “Enable Auto-Transcription”. This feature displays the transcript in real-time, either as subtitles at the bottom of the video frame or in a side-panel transcript window. Attendees can also choose how to display the transcript and save it for later reference.
Accessing Transcripts
Users can access transcripts of recorded meetings or calls through the Zoom platform. For Zoom Phone, transcripts can be downloaded via API or manually copied if they are routed via Call Queues and have voicemail transcription enabled. For meetings and webinars, transcripts can be saved directly from the side-panel transcript window.
Customer Support
Zoom provides various support options for users needing assistance with transcription services. These include:
- Live Agent Chat Support: Many Zoom customers now have access to live agent chat support, which can be accessed by signing in and visiting the Contact Support page.
- Community Forums: Zoom’s community forums are a valuable resource where users can ask questions and receive answers from both Zoom support and other users.
- Documentation and Guides: Zoom offers detailed documentation and guides on how to enable and use transcription services, available through their support pages.
Additional Resources
For users requiring higher accuracy in their transcripts, especially for compliance or accessibility purposes, Zoom integrates with third-party services like Verbit. Verbit provides embedded transcription within the Zoom application, enhancing the accuracy and functionality of the transcripts. This integration allows for real-time transcription, note-taking, and searching within the transcript.
By leveraging these resources and support options, users can effectively utilize Zoom’s Native Transcription Service to document and reference their meetings and calls accurately.
Zoom's Native Transcription Service - Pros and Cons
Pros of Zoom’s Native Transcription Service
Convenience and Integration
Zoom’s native transcription service is conveniently integrated within the Zoom ecosystem, making it easy to use for those already familiar with the platform. It automatically generates transcripts for recorded meetings, which can be edited and shared as needed.
Automated Process
The service automates the transcription process, allowing meeting participants to focus on the discussion rather than taking notes. This increases productivity and enhances accessibility for participants with hearing impairments or those who missed the meeting.
Basic Features Included
The transcription feature is included with Pro, Business, Education, or Enterprise accounts, which means users on these plans do not need to incur additional costs for this service. It also detects various speakers in the call automatically, although it splits the transcript into sections based on timestamps rather than by speakers.
Enhanced Record-Keeping
The service provides a written record of meetings, making it easier to maintain accurate records of discussions and decisions. This searchable text transcript is particularly useful for future reference.
Cons of Zoom’s Native Transcription Service
Accuracy Issues
Zoom’s native transcription may not always be highly accurate, especially in noisy environments or with diverse accents. Transcripts often require manual editing for punctuation, capitalization, and correct identification of speakers.
Limited Features
The native transcription lacks advanced features such as action item extraction, sentiment analysis, and collaboration tools that are available in third-party transcription services. It also does not support real-time transcription or live captions during the meeting.
Language Limitations
Currently, Zoom’s transcription feature only supports English, which can be a significant limitation for users who need transcripts in other languages.
Recording Requirements
To use the transcription feature, users must record meetings using Zoom Cloud Recording, which can be a behavior change for those accustomed to local recording. Only the host of the meeting can record to Zoom Cloud, limiting its applicability.
Processing Time
Transcripts can take significant time to process, typically taking about twice the duration of the recorded meeting, and occasionally up to 24 hours due to higher processing loads.
Limited Customization and Export Options
Users have no control over the quality of the transcripts, and the feature does not allow downloading transcripts in multiple formats (only VTT is supported). This lack of customization can be a drawback for specific use cases.
OAuth Integration and App Review
Accessing the Zoom Cloud Recording API requires OAuth integration, which can cause additional friction during onboarding and requires a Zoom app review process that takes around 4 weeks.
In summary, while Zoom’s native transcription service offers convenience and basic functionality, it has several limitations, particularly in terms of accuracy, feature set, and customization options. Users may find third-party transcription tools more suitable for their needs, especially if they require higher accuracy, real-time transcription, or advanced features.
Zoom's Native Transcription Service - Comparison with Competitors
Zoom’s Native Transcription Service
- Availability: This feature is available for users with a Pro, Business, Education, or Enterprise Zoom account. It requires enabling cloud recordings to access the audio transcription.
- Language Support: Currently, Zoom’s native transcription supports only English, although there have been announcements about potential future support for real-time translation in other languages.
- Accuracy and Formatting: Zoom’s native transcription is generally accurate but has limitations in terms of readability and usability. It detects various speakers and splits the transcript into sections based on timestamps rather than by speakers. The transcript can only be downloaded in VTT format.
- Editing and Sharing: Users can edit the transcript directly within the Zoom web portal, but the options for sharing and formatting are limited compared to third-party services.
- System Requirements: To use Zoom’s transcription, your system must meet specific operating system, processor, RAM, and bandwidth requirements.
Unique Features and Limitations
- Real-Time Transcription: Zoom offers live transcription, which converts spoken words into text in real-time. This is enabled by the host and displayed as subtitles during the meeting.
- Speaker Detection: Zoom automatically detects different speakers and includes timestamps in the transcript.
- Cloud Storage: Transcripts are stored on Zoom’s cloud server, but there are limitations on cloud storage depending on the account type.
Potential Alternatives
Fireflies AI
- Advanced Features: Fireflies AI offers live transcription, note-taking, and translation into dozens of languages. It also includes a call-analysis feature that highlights important takeaways and allows easy sharing with the team.
- Accuracy and Cost: Fireflies AI provides 90% accurate transcription and is available with both free and paid options.
Otter.ai
- Real-Time Transcription: Otter.ai offers real-time transcription with high accuracy and allows users to edit the transcript in real-time. It also supports multiple languages and has advanced collaboration features.
- Integration: Otter.ai integrates seamlessly with Zoom and other platforms, making it easy to use and share transcripts.
Notta
- Real-Time Editing: Notta stands out with its real-time editing feature, allowing users to correct mistakes as the transcription happens. It supports both AI and human transcription options and allows adding images to the transcript.
- Accuracy: Notta offers nearly 99% accurate transcription, making it a strong alternative for those needing high accuracy.
Happy Scribe
- Human Transcription: Happy Scribe is notable for its human transcription service, which guarantees 99% accuracy. However, it does not offer live transcription and requires recording and uploading the meeting afterward.
- Cost and Turnaround: Happy Scribe is more expensive but offers quick turnaround times, as short as four hours.
Verbit
- Embedded Transcription: Verbit provides embedded transcription within the Zoom application, making it easy to schedule and transcribe meetings in real-time. It supports English and Spanish languages but can be pricey.
- Customer Service: Verbit is known for its great customer service, which can be a significant advantage for users needing support.
Conclusion
While Zoom’s native transcription service is useful, especially for its real-time capabilities and integration within the Zoom platform, it has several limitations, particularly in terms of language support, formatting options, and editing capabilities. Third-party services like Fireflies AI, Otter.ai, Notta, Happy Scribe, and Verbit offer more advanced features, higher accuracy, and greater flexibility, making them viable alternatives depending on your specific needs. Zoom's Native Transcription Service - Frequently Asked Questions
Frequently Asked Questions about Zoom’s Native Transcription Service
What is Zoom’s Native Transcription Service?
Zoom’s Native Transcription Service is a feature that converts the audio from Zoom meetings into text. This service is available for users with Pro, Business, Education, or Enterprise accounts and requires enabling cloud recordings.
How do I enable Zoom’s Native Transcription?
To enable Zoom’s native transcription, sign in to the Zoom web portal with your admin account. Go to Account Management, then Account Settings. In the Recording tab, ensure the Cloud Recording toggle is enabled. Then, in the Advanced Cloud Recording Settings section, check the “Create audio transcript” box and save the changes.
What are the system requirements for using Zoom’s Transcription Service?
To use Zoom’s transcription service, your system must meet certain requirements. These include an operating system of Windows 7 or later, macOS 10.10 or later, or Linux Ubuntu 12.04 or later. Additionally, you need a dual-core 2 GHz processor or higher, 4 GB of RAM or more, and a minimum bandwidth of 1.5 Mbps for both upload and download. You should also use the latest versions of Chrome, Firefox, or Safari for accessing the Zoom web portal.
Can I transcribe local Zoom recordings using Zoom’s Native Transcription?
No, Zoom’s native transcription service only works for recordings made using the Cloud Recording feature. If you recorded a meeting locally, you will need to use a third-party transcription service such as Otter.Ai, Rev.com, or Descript.com.
How do I retrieve and edit the transcript of a Zoom meeting?
After recording a Zoom meeting to the cloud, Zoom will send an email with links to the recording and the transcript. You can also access the transcript by going to the Recordings tab in the Zoom web portal, selecting the recorded meeting, and downloading the audio transcript in VTT format. To edit the transcript, sign in to the Zoom web portal, access the Recordings tab, select the meeting, and click the pencil icon to make changes.
Is Zoom’s Native Transcription Service free?
Zoom provides free transcription services for all recordings stored in the cloud, but there may be additional costs if you need the transcript urgently. For example, if you need a transcript within four hours, there could be an extra charge.
Does Zoom’s Native Transcription support multiple languages?
Yes, Zoom’s built-in transcription feature supports multiple languages, making it versatile for meetings conducted in different languages.
Can I get live transcription during a Zoom meeting?
Yes, Zoom’s native transcription can provide live transcription during a meeting, in addition to transcribing cloud recordings after the meeting is over.
How is the transcript formatted and what format is it saved in?
The transcript is formatted with timestamps and separates different parts of the online meeting. It is saved in VTT (WebVTT) format, which can be downloaded and edited as needed.
Do I need a specific Zoom plan to use the transcription service?
Yes, you need a Pro, Business, Education, or Enterprise Zoom account to use the native transcription service. These plans include features such as video recording transcripts.
Zoom's Native Transcription Service - Conclusion and Recommendation
Final Assessment of Zoom’s Native Transcription Service
Zoom’s native transcription service is a valuable tool for users who need to convert audio from their Zoom meetings into text. Here’s a detailed look at its benefits, limitations, and who would benefit most from using it.Benefits
- Convenience and Integration: Zoom’s native transcription is seamlessly integrated into the Zoom ecosystem, making it easy to use for those already familiar with the platform. It allows users to automatically generate transcripts for cloud-recorded meetings, which can be downloaded in VTT format and edited as needed.
- Increased Productivity: Automated transcription enables meeting participants to focus on the discussion rather than taking notes, enhancing overall productivity. It also provides a written record of meetings, which is useful for participants with hearing impairments or those who missed the meeting.
- Improved Record-Keeping: The transcripts are searchable and can be used to maintain accurate records of meeting discussions and decisions. They are also timestamped, making it easy to reference specific parts of the meeting.
Limitations
- Accuracy: While convenient, Zoom’s native transcription may not always be highly accurate, especially in noisy environments or with diverse accents. This often requires manual editing for punctuation, capitalization, and correct identification of speakers.
- Language Support: Zoom’s native transcription currently supports 11 languages, which is limited compared to some third-party services that support over 100 languages.
- Features: Zoom’s native transcription lacks advanced features such as action item extraction, sentiment analysis, and collaboration tools that are available in third-party solutions.
Who Would Benefit Most
- Business and Education Users: Users with Pro, Business, Education, or Enterprise accounts can benefit significantly from this feature. It is particularly useful for teams that need to document meetings regularly and for educational institutions where transcripts can aid in accessibility and note-taking.
- Those Seeking Basic Transcription: For users who need a straightforward transcription service without the need for advanced features, Zoom’s native transcription is a good choice. It is easy to set up and use within the existing Zoom interface.
Overall Recommendation
While Zoom’s native transcription service is convenient and integrates well with the Zoom platform, it may not be the best choice for everyone. Here are some considerations:- For Basic Needs: If you are looking for a simple, integrated transcription solution and are willing to do some manual editing, Zoom’s native transcription is a good option.
- For Advanced Needs: If you require high accuracy, support for multiple languages, or advanced features like action item extraction and collaboration tools, you might want to consider third-party transcription services such as Rev, Notta, or Verbit. These services offer more comprehensive features and higher accuracy, especially with the option of human proofreading.