Avoma - Detailed Review

Avoma Overview

Avoma is an AI-driven meeting assistant that offers a wide range of features to enhance meeting productivity, collaboration, and insights. Here are the main features and how they work:

AI Meeting Assistant

Avoma’s AI Meeting Assistant automatically joins your meetings, records, transcribes, and summarizes the discussions. You can choose which meetings the assistant attends, whether internal, external, or all.

Real-Time Transcription

Avoma provides live transcription of conversations, allowing you to follow along or catch up on what was said during the meeting. The transcripts are searchable, making it easy to find specific points later.

AI Notes and Summaries

The AI generates notes that capture key points, action items, and decisions from the meetings. These notes are clean, structured, and editable, making it easy to send out recaps or update your CRM.

Multi-Language Support

Avoma supports over 30 languages, ensuring accurate transcription and analysis regardless of the language spoken. This is particularly beneficial for global teams and remote collaborations.

CRM and Dialer Integration

Avoma integrates seamlessly with CRMs like Salesforce and HubSpot, as well as dialers. It logs meetings, updates contact records, and syncs notes, reducing manual effort and ensuring consistent customer data.

Speaker Identification

This feature recognizes different voices in the conversation, allowing you to see who said what without manual editing. Over time, it becomes more accurate as it learns the voices of frequent speakers.

Live Bookmarking

You can mark important moments during the meeting in real-time using pre-defined categories like “Decision” or “Pain Points.” This helps in referencing critical moments later without re-watching the entire meeting.

Topic Detection

Avoma categorizes conversations into topics such as “Next Steps,” “Pain Points,” and “Business Need.” This makes it easier to navigate through long conversations and pull out the important bits.

Meeting Scheduling

Avoma’s scheduling tool creates purpose-based scheduling pages to avoid back-and-forth scheduling. It integrates with your calendar, allowing you to set meeting buffers and daily limits to manage your time better.

Collaborative Note Editor

This feature enables team members to co-edit notes in real-time during or after the meeting. It serves as a shared collaboration space to capture all meeting details.

Snippets

You can highlight and share specific parts of the conversation with one click, creating audio or text snippets to focus on the most important bits without sharing the whole recording.

Playlists

Avoma allows you to create playlists of important meeting moments, such as objection handling or negotiation tactics. This acts as a training library for ongoing learning and development.

Activity Dashboard

The Activity Dashboard provides an overview of all meeting activities across your organization, showing data on time spent in meetings, most active team members, and which conversations are taking up the most time.

Interaction Intelligence

This feature analyzes conversation dynamics, including talk-to-listen ratios, filler words, and monologue lengths. It helps identify areas for improvement, such as reducing unnecessary talk time or engaging quieter participants more.

Keyword Tracking

Avoma tracks specific keywords mentioned in meetings, which is useful for sales and customer success teams. You can monitor the frequency of words like “pricing” or “renewal” to tailor your follow-ups accordingly.

Competitor Intelligence

This feature tracks how often competitors are mentioned in meetings and the context in which they are discussed. This helps refine your positioning and competitive strategy.

Usage Intelligence Dashboard

Introduced in 2024, this dashboard allows you to see how your team is using Avoma, including time spent on calls, who is listening to recorded conversations, and the ROI of using Avoma. It helps monitor team engagement, provide feedback, and measure sales coaching effectiveness.

Handoff Router

This feature simplifies scheduling meetings during calls by connecting prospects with the first available Account Executive (AE), avoiding back-and-forth scheduling. It includes automated scheduling, customizable forms, and CRM integration.

Email Follow-ups

Avoma allows you to send follow-up emails with detailed notes or a quick AI summary with one click, streamlining post-meeting communication.

Zapier Integration

Avoma can be connected with over 6,000 apps via Zapier to automate workflows. Examples include creating documents in Google Drive from meeting notes and syncing call notes to CRM or other management tools.

Video Playback

Avoma offers a clean and simple video player with closed captions, chapter displays to jump to specific sections quickly, and other features to enhance video playback.

Forecast Settings

This feature allows you to control who can see and edit sales forecasts and targets, setting permissions by role to ensure sensitive data security.

Conclusion

These features collectively make Avoma a powerful tool for enhancing meeting productivity, improving collaboration, and providing valuable insights through AI-driven analysis.