Deem - Detailed Review
Travel Tools
Deem - Product Overview
Overview of Deem
Deem is a comprehensive corporate travel management solution that leverages AI and machine learning to streamline the travel booking and management process. Here’s a brief overview of its primary function, target audience, and key features:Primary Function
Deem is designed to make searching, booking, and managing travel easy and efficient for both travelers and travel managers. It integrates various travel components, including flights, hotels, car rentals, and ground transportation, into a single platform.Target Audience
Deem’s primary target audience includes corporate travelers, travel managers, and travel management companies. It is particularly useful for organizations with significant travel needs, helping them manage international and domestic travel requirements effectively.Key Features
Global Coverage and Content
Deem offers extensive global coverage, supporting all major GDS content providers, hotels, cars, and rail, as well as traditional and NDC content. It is available in 14 languages, making it accessible worldwide.Booking and Management
The platform provides a modern online booking and management system for desktop and mobile use. Travelers can book, modify, or cancel trips on-the-go, and the system includes features like holding bookings for up to 48 hours to ensure travelers can finalize their perfect trip.AI-Driven Preferences
Deem’s “Intelligent Attach” feature uses AI and machine learning to predict preferred hotels based on traveler history, preferences, and over 200 million real-time sentiment data points.User-Friendly Interface
The platform boasts a responsive site design, ensuring a seamless experience across all devices. It also includes award-winning accessibility features to accommodate users with vision impairments, limited motor function, or other cognitive conditions.Travel Safety and Preferences
Deem includes a “Travel SafetyCheck” that provides safety summaries for hotel locations and surrounding neighborhoods. The “Preference Center” identifies traveler preferences, including loyalty information and additional needs across air, hotel, and car content.Real-Time Alerts and Integration
The system offers real-time alerts for flight status, gate assignments, and baggage claim information. It also integrates with calendars and external expense platforms like ChromeRiver, Coupa, or Infor, ensuring automatic updates and seamless expense management.Additional Features
Other notable features include TripAdvisor reviews for hotel selection, dynamic messaging for itinerary changes, and the ability to select preferred seats during the booking process.Conclusion
Overall, Deem simplifies corporate travel management by providing a comprehensive, user-friendly, and AI-driven platform that caters to the diverse needs of travelers and travel managers. Deem - User Interface and Experience
User Interface of Deem
The user interface of Deem, a travel management tool, is crafted to be intuitive, user-friendly, and accessible for all users.
Ease of Use
Deem’s interface is highly intuitive, making it easy for both first-time travelers and seasoned travelers to use. The platform offers a clean and simple design that allows users to quickly find the information they need. Users can book flights, hotels, and rental cars with ease, and the system supports booking these components in any order, with the option to hold selections for up to 48 hours to ensure the perfect trip.
Responsive Design
The platform features a fully responsive design, ensuring that the user experience is consistent across all devices, whether it’s a desktop, mobile phone, or tablet. This responsiveness optimizes the trip booking process, making it convenient to book travel from anywhere.
Accessibility
Deem is designed with accessibility in mind, offering features to accommodate users with various needs, including visual impairments, limited motor function, or other cognitive conditions. The New Deem web experience was built from the beginning to improve corporate travel for everyone, ensuring inclusivity.
Mobile App
The mobile app is a key component of Deem’s user experience. It is highly praised for its ease of use and functionality, allowing users to manage their trips on the go. The app is available on both Android and iOS devices and can be accessed online or offline, adding to its convenience.
Preference Center and Safety Features
Deem includes a powerful rules-engine that identifies traveler preferences, including loyalty information and additional traveler needs. It also provides SafetyCheck features, which offer detailed safety summaries for hotel locations and surrounding neighborhoods, covering aspects like nighttime safety, theft, and LGBTQ safety.
Real-Time Insights and Integrations
The platform provides real-time insights into travel expenses, helping users and organizations manage their budgets effectively. Deem also integrates with third-party apps like Uber, allowing users to book all their travel needs from a single platform, enhancing the overall travel experience.
Performance and Support
Deem is known for its fast load times and optimized performance, ensuring a smooth user experience. The customer support team, while sometimes noted to have room for improvement, is generally proactive and dedicated to helping users.
Conclusion
In summary, Deem’s user interface is characterized by its ease of use, responsive design, accessibility features, and a seamless mobile app experience. These elements combine to provide a comprehensive and user-friendly travel management solution.
Deem - Key Features and Functionality
Deem: Enhancing the Corporate Travel Experience
Personalized Travel Recommendations
Deem’s Intelligent Attach feature uses AI and machine learning to analyze corporate and agency preferences, past traveler behavior, employee profiles, and sentiment data. This analysis allows the system to offer customized and personalized hotel and ground transportation options to travelers via messaging platforms, desktop, or mobile applications. For instance, if a traveler has a flight booking but no hotel or ground transportation, Intelligent Attach sends them highly targeted options, which they can review and add to their itinerary with a single tap.Integrated Booking and Management
Deem’s Work Fource platform is a comprehensive tool for the entire business travel ecosystem. It includes a dynamic traveler booking platform, travel manager cost controls, and travel agency service technology. This platform integrates with various online booking tools and travel management itineraries, making it easier for travelers to book and manage their trips while staying within corporate policies.Modern Retailing Experience
Following its integration with Travelport , Deem provides a modern retailing experience similar to what leisure travelers enjoy. This integration uses AI and machine-learning capabilities to offer faster search responses, more pertinent results, and greater accuracy. The Content Curation Layer (CCL) enhances the search experience by providing rich and relevant content all in one place, ensuring bookings, including those using New Distribution Capability (NDC), are fully serviceable.Travel and Expense Management
Deem’s platform includes features like Google’s ITA search engine for airfare options, flight seat maps, and the ability to save seat options while cross-shopping. This makes it easier for employees to book or modify travel hassle-free. For travel management teams, Deem facilitates sharing trips and connecting to external expense platforms, providing transparent prices on flights, hotels, and other travel expenses to help control costs.User-Friendly Interface
Deem’s user interface is modern and easy to use, ensuring that travelers can stay within their corporate policies while booking travel. The platform is accessible via desktop, mobile responsive applications, and email, making it convenient for travelers to manage their itineraries on the go.Cost Control and Duty of Care
Deem helps companies control costs by providing personalized and contextual recommendations that align with corporate travel policies. It also improves duty of care by ensuring that travelers have access to the right travel options at the right time, enhancing their overall travel experience and safety.Future Enhancements
Deem is set to evolve further, with plans to accelerate its international expansion, particularly in Europe, the Middle East, Africa, and Asia-Pacific. Additionally, the platform will continue to enhance its user interface and implement features such as enhanced emissions data, already available on Travelport . These features collectively make Deem a powerful tool for corporate travel management, leveraging AI and machine learning to streamline the travel process, reduce costs, and improve the overall travel experience. Deem - Performance and Accuracy
Performance
Deem is generally praised for its performance. Here are some highlights:Key Highlights
- The platform is reliable and ensures that all travel and expense data is accurately recorded and tracked.
- It offers a user-friendly interface that is easy to use, even for those who are new to the system. The learning curve is minimal, making it accessible to a wide range of users.
- Deem’s usability is noteworthy, with a smooth user experience across various devices, including desktops and mobile phones. This responsive site design ensures that travelers can easily book trips regardless of the device they use.
- The system handles large amounts of data efficiently without compromising on speed or efficiency.
Accuracy
Deem is reliable in terms of accuracy:Key Accuracy Features
- It accurately records and tracks travel and expense data, which is crucial for both travelers and travel managers.
- The platform provides detailed and enriched information for travelers, including comprehensive content from all GDS content providers, hotels, cars, and rail, as well as traditional and NDC content.
Limitations and Areas for Improvement
Despite its strong performance and accuracy, there are some areas where Deem could improve:Identified Issues
- Users have reported issues with the hotel search feature, such as difficulty in visualizing hotel locations or searching for hotels not near the airport. Some users also mentioned that the hotel search does not work perfectly and could use improvement.
- There have been reports of bugs and glitches, such as dates changing uncontrollably or information not staying as inputted. Error messages often do not indicate the specific issue, which can be frustrating for users.
- Some users suggested that the software should be updated more regularly to address these issues and maintain optimal performance.
Customer Support
Deem’s customer support is a significant strength, with users praising the responsive and dedicated support team. This support ensures that any potential problems are quickly resolved, which is essential for maintaining user satisfaction and trust in the product. Overall, Deem performs well in terms of usability, accuracy, and customer support, but there are some specific areas, particularly related to hotel search and occasional bugs, that could be improved to enhance the user experience further. Deem - Pricing and Plans
Key Features and Benefits
Deem’s travel management platform offers several key features that can help organizations manage travel and expenses effectively. Here are some of the notable features:Comprehensive Content
Deem supports all GDS content providers, hotels, cars, and rail, including traditional and NDC content, providing enriched information for travelers.Google ITA Search
Deem uses Google’s ITA search engine to help find the best prices for flights, addressing airfare volatility.Policy Controls
Travel managers can adjust policy controls to accommodate different user types and financial goals, ensuring compliance and cost control.Traveler Preferences
The platform includes a preference center that identifies traveler preferences, including loyalty information and additional needs.Expense Management Integration
Deem’s platform, Etta, can be integrated with nearly any expense management solution, offering flexibility in managing expenses.No Clear Pricing Information
Despite the detailed description of features and benefits, there is no clear information on the pricing structure, different tiers, or any free options available for Deem’s services. If you are interested in specific pricing details, it would be best to contact Deem directly or schedule a demo to get more tailored information.Additional Services
While not directly related to the travel tools, Deem also offers credit card services with various payment plans, which might be of interest but do not pertain to the pricing of their travel management software. For the most accurate and up-to-date pricing information, it is recommended to reach out to Deem’s sales or customer support team. Deem - Integration and Compatibility
Integration and Compatibility of Deem
The integration and compatibility of Deem, a leading corporate travel management platform, with other tools and its performance across various platforms and devices are noteworthy aspects of its functionality.
Integration with Travelport
Deem has been seamlessly integrated with Travelport , a global technology platform by Travelport. This integration provides business travelers with a modern retailing experience, similar to what leisure travelers enjoy. The combined platform offers access to a wide range of rich and relevant content, including traditional and NDC (New Distribution Capability) content, all within one unified platform. This integration is enhanced by Travelport ‘s Content Curation Layer (CCL), which uses artificial intelligence (AI) and machine learning (ML) to deliver faster search responses, more pertinent results, and greater accuracy.
Integration with Deltek
Deem has also partnered with Deltek, a provider of software and solutions for project-based businesses. This partnership integrates Deem’s travel management platform with Deltek’s time and expense management solution. This integration simplifies the travel and expense experience for business travelers, especially in industries like government contracting and professional services. Expenses booked through Deem automatically flow into Deltek’s expense reporting software, streamlining the process for travelers and corporate travel managers.
Cross-Device Compatibility
Deem is designed to provide a consistent user experience across various devices. The platform features a responsive site design, ensuring that travelers can easily book trips on desktops, mobile phones, or any other device. This flexibility makes it convenient for travelers to manage their trips from any location and on any device they prefer.
Accessibility Features
Deem includes award-winning accessibility features, making it accessible for everyone, including those with vision impairments, limited motor function, or other cognitive conditions. These features ensure that all users can utilize the platform effectively, regardless of their abilities.
Additional Features
Deem also offers several other features that enhance its compatibility and usability. For example, the platform allows travelers to select flights, hotels, or rental cars in any order and hold them for up to 48 hours. It also includes a Preference Center that identifies traveler preferences, including loyalty information and additional traveler needs. The Travel SafetyCheck feature provides safety summaries for hotel locations and surrounding neighborhoods, adding an extra layer of security and information for travelers.
Conclusion
In summary, Deem integrates seamlessly with other significant tools in the corporate travel industry, such as Travelport and Deltek, and offers a highly compatible and accessible platform across various devices, making it a comprehensive solution for business travelers.
Deem - Customer Support and Resources
Deem Corporate Travel Management
Deem, a leading corporate travel management platform, offers a range of customer support options and additional resources to ensure a smooth and efficient travel experience for its users.
Customer Support Contact Information
For any issues or inquiries, users can reach out to Deem through several contact channels:
- Customer Service Phone Number: (888) 753-2580.
- International Customer Service: 91 951 322 3881 (Bengaluru, India).
- General Information: (866) 815-8433.
- Headquarters: (415) 590-8300.
Email Support
Deem provides specific email addresses for different types of inquiries:
- Customer Service: Available through the contact page.
- General Info: Available through the contact page.
- Technical Support: travelcustomersuccess@deem.com.
- Press Inquiries: pr@deem.com.
Online Resources
- Deem Help Center: This resource provides detailed guides and FAQs to help users manage their travel bookings and resolve common issues.
- Support Website: Users can visit support.deem.com for additional support and resources.
Traveler and Administrator Support
- For Travelers: If you need to change your trip or have a travel emergency, contact the travel agent noted on your itinerary. For technical issues like forgotten user IDs or passwords, reach out to your company’s internal travel support team.
- For Deem Administrators: Administrators can contact Deem’s customer service team through the provided phone numbers and email addresses for technical or other support.
Additional Features and Tools
Deem’s platform includes several features that enhance the travel experience:
- Travel SafetyCheck: Provides safety summaries for hotel locations and surrounding neighborhoods, covering categories like nighttime safety, theft, and LGBTQ safety.
- Preference Center: A rules-engine that identifies traveler preferences, including loyalty information and additional traveler needs across air, hotel, and car content.
- Responsive Site Design: Ensures a consistent and user-friendly experience across all devices.
- Award-winning Accessibility: Features to accommodate people with vision impairments, limited motor function, or other cognitive conditions.
These resources and support options are designed to make managing corporate travel as easy and efficient as possible, ensuring that travelers and administrators have the help they need at every step.
Deem - Pros and Cons
Advantages of Deem
Deem, an AI-driven travel management platform, offers several significant advantages that make it a preferred choice for many organizations:
User-Friendly Interface
Deem is praised for its intuitive and user-friendly interface, making it easy for employees to book, modify, and cancel travel arrangements without much supervision.
Comprehensive Booking Capabilities
The platform allows users to book flights, hotels, and rental cars all in one place, streamlining the travel booking process.
Strong Customer Support
Users highlight the responsive and supportive customer service provided by Deem, which is proactive and dedicated to helping users.
Cost Control and Transparency
Deem helps organizations control spending by providing transparent prices for flights, hotels, and other travel expenses. It also integrates with corporate credit cards to create automatic expense reports.
Safety Features
The platform includes a Travel SafetyCheck feature that guides travelers to safer travel choices, enhancing employee safety during business trips.
Employee Engagement and Wellness
Deem is designed to keep employees happy and refreshed by allowing customization of travel programs and policies. It also helps in recruiting top talent by offering an easy-to-use travel tool.
High Customer Satisfaction
Deem receives high ratings for customer experience, with a 9.7 customer experience score and a 9.59 rating on the G2 Travel Management Relationship index.
Disadvantages of Deem
While Deem offers many benefits, there are some areas where it falls short:
Hotel Search Issues
Users have reported difficulties with the hotel search feature, including the inability to set preferred hotels in order of preference and visualize hotel locations.
Technical Glitches
There have been reports of bugs and glitches, such as error messages that do not indicate the issue, dates changing uncontrollably, and input information not being saved correctly.
Reservation Modifications
Some users have experienced difficulties in changing reservations online, which can be inconvenient.
Need for Regular Updates
Some users suggest that the software should be updated more regularly to address ongoing issues and improve functionality.
Overall, Deem is highly regarded for its ease of use, comprehensive travel management capabilities, and strong customer support, but it does have some areas that need improvement, particularly in its hotel search and technical stability.
Deem - Comparison with Competitors
Deem’s Unique Features
Deem, a leading provider in the business travel industry, stands out with its Deem Work Fource platform, which leverages machine learning, AI, and predictive analytics. Here are some key features:Deem Intelligent Attach
This AI solution analyzes corporate and agency preferences, past traveler behavior, employee profiles, and sentiment data to offer personalized hotel and ground transportation options via messaging platforms, desktop, and mobile applications.Comprehensive Travel Management
Deem’s platform includes a dynamic traveler booking system, travel manager cost controls, travel agency service technology, and supplier revenue opportunities. It also features the world’s largest car service affiliate network and operator solutions.Global Reach
Deem services over 50,000 corporate customers in 61 countries, supporting multiple languages.Potential Alternatives
Navan (formerly TripActions)
Navan is an all-in-one travel management app that offers an unrivaled travel inventory, a seamless user experience, and personalized 24/7 support. While it is highly rated for user experience, it is noted to be less efficient and less reliable compared to Deem in some aspects.Egencia
Egencia provides modern corporate travel management with up-to-date travel information at your fingertips. However, it is considered harder to implement and integrate compared to Deem, and it lacks in innovation and reliability.Roam Around
Roam Around uses AI to create personalized travel plans, focusing on eliminating the hassle of planning. It crafts hyper-customized travel plans based on specific needs and preferences, but it does not offer the comprehensive travel management features that Deem provides.Layla
Layla is a travel planning and guide service that assists users in discovering new destinations, planning itineraries, and booking flights and hotels. Founded in 2023, it is relatively new and primarily serves the travel industry, lacking the extensive corporate travel management capabilities of Deem.Copilot2trip
Copilot2trip is a personalized AI-powered travel assistant that creates tailored travel plans with interactive maps. It is useful for both business trips and family vacations but does not have the same level of integration with corporate travel policies and management tools as Deem.Mighty Travels, Travelities, Bettertravel, PlanTripAI, and PlanMyTripNow.ai
These tools offer various AI-powered travel planning features such as personalized travel recommendations, real-time alerts for deals, and customized itineraries. However, they are more focused on individual travel planning rather than the comprehensive corporate travel management that Deem offers. In summary, while Deem has strong competitors in the travel management space, its unique integration of AI and machine learning across a broad range of corporate travel needs sets it apart. If you are looking for a solution that combines personalized travel recommendations with extensive corporate travel management features, Deem remains a strong choice. However, if your needs are more focused on individual travel planning or specific aspects of travel management, alternatives like Navan, Egencia, or the AI-powered travel planners might be more suitable. Deem - Frequently Asked Questions
Frequently Asked Questions about Deem
What is the difference between Deem and Deem Go?
Deem is designed for large enterprises that require complex configurations to support both their employees and company travel policies. In contrast, Deem Go is an online booking tool intended for small- and medium-sized businesses, offering a self-managed travel booking and management solution.Does Deem support global travel?
Yes, Deem supports global travel. With multiple Global Distribution System (GDS) integrations and over 225 Travel Management Company (TMC) partner relationships, Deem currently supports travelers in more than 60 countries.What languages does Deem support?
Deem supports 14 languages, including English (US), English (GB), French (FR), French (CA), Spanish (ES), Spanish (MX), German, Italian, Danish, Dutch, Swedish, Norwegian, Portuguese (BR), and Finnish.How does Deem handle expense reporting and automation?
Deem offers extensive features for expense reporting, including expense automation. It captures data using scanned receipts and electronic invoices, automatically aligning invoices and expenses. The system also integrates seamlessly with IT ecosystems and ensures compliance with company travel and reimbursement policies. Additionally, Deem provides mobile functionality, allowing users to snap receipts, capture and approve expenses on the go, and track travel through GPS.What kind of integrations does Deem offer?
Deem integrates with various travel systems, including major GDS platforms like Sabre, Apollo, Worldspan, and Amadeus. It also offers additional content from booking.com, Southwest, Travelfusion, VIA Rail, SilverRail, Eurostar, and Amtrak. Furthermore, Deem integrates with other systems such as Cvent for meeting details and can connect to external expense platforms like ChromeRiver, Coupa, or Infor.How does Deem’s approval process work?
Deem’s approval process includes features like rules, workflows, and submit functions. It incorporates company travel restrictions and guidelines to help stay in compliance and on budget. The system creates a path of tasks that need to be completed and assigns approval tasks to individuals. Users can submit travel requests and expense reports directly to the correct approvers.What are the key features of Deem’s online booking and management system?
Deem’s online booking and management system offers several key features, including ease of booking for flights, hotels, and rental cars, itinerary management, trip notifications, and advanced integrations. It also includes a modern online booking system for desktop and mobile usage, with content, policy, and approval workflow for travelers, travel managers, and travel management companies. The system integrates with Google ITA for enhanced airfare searches and dynamic sorting.How does Deem’s mobile functionality work?
Deem’s mobile functionality allows users to book, modify, or cancel trips on the go. It includes features like automatic calendar integration, real-time alerts for flight status and itinerary changes, and access to TripAdvisor reviews to help select hotels. Users can also pin their preferred seat within the booking flow and receive dynamic messaging about changes to their itineraries.What is the New Deem web experience?
The New Deem web experience is an updated version of Deem’s desktop solution, designed to improve travel booking and management. It offers additional features and functionality, including better accessibility, a shopping cart to hold trip segments while shopping, and the ability to view, cancel, and modify bookings across both the new and classic Deem platforms.How does Deem ensure compliance with company travel policies?
Deem ensures compliance by setting regulations set forth by each company and keeping travel and reimbursement policies in line. The system incorporates company travel restrictions and guidelines through its rules and workflows features, helping users stay within budget and comply with company policies. Deem - Conclusion and Recommendation
Final Assessment of Deem in the Travel Tools AI-driven Product Category
Deem stands out as a comprehensive and innovative solution in the travel tools and expense management sector, particularly for corporate travel. Here’s a breakdown of its key features and who would benefit most from using it.Key Features
- AI-Driven Booking: Deem’s Intelligent Attach uses artificial intelligence and machine learning to analyze corporate preferences, past traveler behavior, and employee profiles to offer personalized hotel and ground transportation options. This increases hotel attachment rates, ensuring travelers book within company policies and preferences.
- User-Friendly Interface: The platform provides a seamless booking experience across various devices, including desktops, mobile phones, and tablets. It features a responsive site design and award-winning accessibility options, making it accessible for all users.
- Comprehensive Content: Deem supports all GDS content providers, hotels, cars, and rail, including traditional and NDC content. This gives travelers a wide range of options and detailed information in one convenient location.
- Travel Safety and Preferences: The platform includes SafetyCheck features that provide detailed safety summaries for hotel locations and surrounding neighborhoods. It also has a Preference Center that identifies traveler preferences, including loyalty information and additional needs.
- Integration and Cost Control: Deem integrates with external expense platforms and offers transparent pricing, helping companies control travel costs. It also has features like automatic recalculation of fares, taxes, and penalties when bookings are changed or canceled.
Who Would Benefit Most
Deem is particularly beneficial for:- Corporate Travel Managers: The platform helps manage travel spending, ensures compliance with company policies, and provides tools to control costs and improve duty of care.
- Business Travelers: Travelers benefit from personalized booking options, a user-friendly interface, and the ability to book and manage trips hassle-free across different devices.
- Travel Agencies and Suppliers: Deem’s technology enhances the booking and management process, providing better service to clients and improving operational efficiency.