Divvy - Detailed Review

Travel Tools

Divvy - Detailed Review Contents

Add a header to begin generating the table of contents

Divvy - Product Overview

Introduction to Divvy (now BILL Spend & Expense)

Divvy, now rebranded as BILL Spend & Expense, is a component of the BILL Financial Operations Platform, which is designed to simplify and automate financial operations for small and midsize businesses (SMBs).

Primary Function

The primary function of BILL Spend & Expense is to provide a comprehensive spend and expense management solution. This includes creating and managing budgets, tracking spend, and controlling business finances in real-time.

Target Audience

The target audience for BILL Spend & Expense are SMBs, particularly those looking to streamline their financial operations. This includes a wide range of businesses, but the solution is especially beneficial for companies needing to manage employee expenses, track spending, and maintain budget control.

Key Features

Budget Management

Allows businesses to create and manage budgets centrally or by department, team, or project. Budget owners can set individual permissions and approve or deny spend requests via push notifications.

Spend Tracking

Provides real-time visibility into business spending through the issuance of corporate cards linked to proactive spend controls. Every employee can have their own Divvy card, which is connected to the company’s budget and spend management system.

Expense Management

Eliminates the need for traditional expense reports by allowing employees to request funds and managers to approve or deny these requests directly from their phones.

Credit Access

Offers access to credit lines, enabling businesses to request funds and manage their financial needs more effectively.

Integration

Seamlessly integrates with popular accounting software, banks, card issuers, and payment processors, ensuring smooth financial operations.

By using BILL Spend & Expense, SMBs can achieve greater control, visibility, and efficiency over their cash flow, making it easier to manage and grow their businesses.

Divvy - User Interface and Experience

User Interface

The interface of BILL Spend & Expense is intuitive and easy to use. Here are some key features:

Intuitive Layout and Navigation: The updated UI offers a more intuitive layout and navigation, making it simpler for both new and existing users to manage their finances.
Mobile Responsiveness: The platform is optimized for mobile use, allowing users to manage transactions, upload receipts, and review expenses on the go.
Customization Settings: Users can customize various settings, such as automatic transaction categorization and syncing preferences, to fit their specific needs.

Ease of Use

The platform is praised for its ease of use:

Budgeting and Expense Management: Users can easily create and update budgets, and add categories for better accounting. The process of categorizing and uploading receipts is streamlined, whether via mobile device or desktop.
Automated Features: Features like automatic receipt matching, auto-validation via OCR, and AI-driven auto-categorization of transactions simplify the process and reduce manual work.
Integration with Accounting Software: BILL Spend & Expense integrates seamlessly with accounting systems like Xero, Netsuite, and QuickBooks Online, making it easy to sync transaction data and manage financial operations.

Overall User Experience

The overall user experience is positive, with several key benefits:

Real-Time Visibility: Users can see transactions in real-time, approve manager transactions, and set budget limits, which enhances visibility and control over company spending.
Efficient Workflows: The platform streamlines financial workflows by automating tasks such as creating invoices, sending reminders, and recording payments. This reduces the reliance on manual work and increases efficiency.
Enhanced Security: BILL Spend & Expense utilizes high security standards like SSL encryption and advanced fraud detection to keep financial data safe.
Customer Support: While there are some mixed reviews, many users appreciate the customer support, noting that it is generally helpful and responsive.

Travel and Expense Management

Specifically for travel and expense management:

Receipt Upload and Auto-Categorization: Users can quickly upload receipts via the mobile app or web, and the system automatically matches and categorizes these receipts, making the process faster and more intuitive.
Reimbursement Requests: Employees can request funds and reimbursement in a single step, and admins can approve these submissions efficiently. The platform also supports features like mileage reimbursement and travel rewards redemption.

Overall, the user interface and experience of BILL Spend & Expense are focused on simplicity, efficiency, and integration, making it a convenient tool for managing company expenses and financial transactions.

Divvy - Key Features and Functionality

The BILL Spend & Expense Product Overview

The BILL Spend & Expense (formerly Divvy) product, integrated with travel tools and AI, offers several key features that streamline expense management, particularly for business travel. Here are the main features and how they work:

Automatic Receipt Matching and Auto Validation

When users upload receipts via the mobile app or web, the system automatically matches the receipt to the correct transaction. This eliminates the need for manual matching, making the process faster and more intuitive. Additionally, receipts uploaded via the web are auto-validated using Optical Character Recognition (OCR), ensuring accuracy and reducing manual effort.

Auto Categorization of Transactions

AI plays a significant role in categorizing transactions. When a spender makes a purchase using the BILL Divvy Card, the AI automatically fills in the Category and Expense Category fields based on the merchant and transaction information. This setting is default but can be toggled on or off in the company transaction settings. If there isn’t a clear match, the AI leaves the field blank and learns from any corrections made.

Corporate Card with Automatic Limits

The BILL Divvy Card, integrated with BILL Spend & Expense, allows businesses to give employees cards with automatic spending limits. This feature helps control budgets and eliminates the need for reimbursements. Employees can use these cards for travel bookings through TravelPerk, which offers exclusive rates, real-time data, and travel rewards.

Travel Expense Reimbursement

BILL Spend & Expense streamlines travel expense reimbursement by allowing managers to approve and pay reimbursements directly through the app. Automatic rules can be set to ensure employees include necessary categories and receipts with their reimbursement requests. This ensures all documentation is in place before approval.

Mileage Reimbursement

For mileage reimbursements, users can create new requests via Google Maps and select an option to indicate if the route was a round trip, accurately doubling the distance. On the web, users can create a new reimbursement by copying an existing one, with all fields auto-populated except for the transaction date and receipt.

Travel Rewards Redemption

The travel rewards redemption page shows the dollar amount of TravelPerk transactions eligible for redemption. Users can easily input the amount they wish to be reimbursed without manual calculations. Additionally, rewards points can be redeemed for travel purchases made outside of TravelPerk, counting as non-partner travel spend.

Integration with Accounting Systems

BILL Spend & Expense integrates seamlessly with accounting systems like Xero and Netsuite, sending transaction data directly to the General Ledger (GL). This integration ensures that financial data is accurate and up-to-date, reducing the need for manual entry and reconciliation.

AI-Driven Expense Management

AI in BILL Spend & Expense automates various aspects of expense management, such as extracting critical invoice details, identifying vendor address information, detecting duplicate invoices, and splitting documents. AI also helps in collecting W-9 data for 1099 contractors and identifying potential missing bills based on historical data.

These features collectively enhance the efficiency and accuracy of expense management, particularly for business travel, by leveraging AI to automate repetitive tasks and ensure compliance with company policies.

Divvy - Performance and Accuracy

Performance

Divvy, integrated into the BILL Financial Operations Platform, leverages AI to automate several critical functions. Here are a few areas where it excels:

Automated Data Extraction

BILL AI extracts key details from invoices, such as vendor names, addresses, invoice numbers, and payment terms, which helps in populating fields accurately and efficiently.

Expense Management

The platform automates expense reports, categorizes transactions, and provides real-time visibility into business spend. This helps in managing budgets and controlling spending activity effectively.

Card Management

Divvy allows for the creation of physical and virtual cards, assignment of budgets, and tracking of card orders through mobile push notifications. This enhances the management of corporate cards and ensures that all spenders have visibility into their card status.

Accuracy

The accuracy of Divvy is supported by several features:

AI-Powered Invoice Processing

BILL AI ensures that invoice data is extracted accurately and fields are left blank if data isn’t recognized, reducing errors in bill creation.

Duplicate Invoice Detection

The system warns users about duplicate invoices to prevent double payments, which is crucial for maintaining financial accuracy.

Auto Categorization

Transactions are automatically categorized based on merchant information and historical data, improving the accuracy of expense categorization.

Limitations and Areas for Improvement

While Divvy offers significant benefits, there are some limitations and areas that could be improved:

Reward Points Complexity

The points and rewards system can be complex, with strict rules that must be followed to earn and redeem points. This can be confusing for users and may lead to missed opportunities if the rules are not adhered to.

Customer Support

There have been mixed reviews regarding customer support, particularly in resolving issues after the initial setup. This can be a significant concern for users who need ongoing support.

Points Transfer

Unlike some other business credit cards, Divvy does not allow the transfer of points to other loyalty programs such as airlines or hotels, which might limit the utility of the rewards program for some users. In summary, Divvy (BILL Spend & Expense) performs well in automating financial operations and ensuring accuracy through AI-driven features. However, it has some limitations, particularly in the complexity of its rewards program and the need for improved customer support.

Divvy - Pricing and Plans

Pricing Model

Divvy operates on a freemium model, which means the basic usage of the platform is free. This includes the issuance of smart credit cards and basic expense management services.

Free Option

The free plan allows businesses to use the platform without any subscription fees. Divvy generates revenue through interchange fees, which are small amounts charged to merchants when the credit cards are used.

Paid Plans

For advanced features, Divvy offers two paid plans:

Divvy Pro

This plan costs $5 per user per month.
It includes additional features such as custom fields, enhanced support, training, and integration services.

Divvy Enterprise

This plan is priced on a quote basis, meaning you need to contact Divvy for a custom quote.
It likely includes all the features from the Pro plan plus additional advanced features and support tailored to larger or more complex businesses.

Key Features

Smart Credit Cards: Customizable spending limits and integration with the Divvy app for real-time expense tracking.
Expense Management: Automated expense tracking, approval processes, and synchronization with accounting software.
Travel Perks: Partnerships that offer rewards and savings on travel expenses.

Flexibility and Control

Divvy stands out for its flexibility, particularly with the customizable spending limits on its smart credit cards, giving businesses greater control over their expenses. By choosing Divvy, businesses can benefit from a cost-effective and flexible expense management solution, with the option to upgrade to paid plans for additional features as needed.

Divvy - Integration and Compatibility

BILL Spend & Expense Overview

BILL Spend & Expense, now rebranded from Divvy, is a comprehensive spend and expense management solution that integrates seamlessly with various tools and platforms to streamline financial operations for small and medium-sized businesses (SMBs).

Accounting System Integrations

BILL Spend & Expense integrates directly with leading accounting systems such as QuickBooks, NetSuite, Xero, and Sage Intacct. This integration allows for automatic two-way syncing of data, including chart of accounts and transaction data, ensuring that financial records are always up-to-date and consistent across all systems.

Financial Operations Platform

As part of the BILL Financial Operations Platform, BILL Spend & Expense works in tandem with BILL Accounts Payable (AP) and BILL Accounts Receivable (AR) to provide a holistic view of a business’s cash flow. This integration enables SMBs to manage their entire financial operations from a single platform, automating processes such as invoice entry, approvals, invoicing, payment tracking, and collections.

Human Resources and Slack Integration

BILL Spend & Expense also integrates with human resources information systems to automate onboarding and keep employee data updated. Additionally, it integrates with Slack, allowing users to manage fund requests directly within the BILL platform, enhancing communication and approval processes.

Payment Services

The platform includes comprehensive payment services such as ACH transactions for both disbursements and collections, and it supports payments via debit or credit cards. This ensures that businesses can manage their payments efficiently and securely.

Device and Platform Compatibility

BILL Spend & Expense offers intuitive web and mobile applications, making it accessible on various devices. This allows budget owners and employees to track spending, request funds, and approve or deny spend requests on-the-go, ensuring real-time visibility and control over business finances regardless of the device used.

Conclusion

In summary, BILL Spend & Expense (formerly Divvy) is highly compatible across different accounting systems, financial operations platforms, and communication tools like Slack. Its integration capabilities and multi-device accessibility make it a versatile and efficient solution for managing business spend and expense.

Divvy - Customer Support and Resources

Divvy Spend and Expense Management Solution

For the Divvy spend and expense management solution, now part of BILL, several customer support options and additional resources are available to help users manage their financial operations efficiently.

Customer Support Numbers

The primary phone number for general inquiries and assistance is 1-855-229-3111. This is the most commonly used number, with 83% of consumers using it to address their issues.
For billing and payment issues, you can call 1-385-352-0374. This line also handles concerns and complaints related to your account.

Customer Service Hours

Customer service is available Monday through Friday from 5 a.m. to 6 p.m. PST, and on weekends from 6 a.m. to 3 p.m. PT. Business hours may vary during national holidays.

Additional Contact Methods

You can also reach out via email, with the most commonly used email being help@getdivvy.com. This email is used by 50% of customers to address their issues.
For specific inquiries, such as data protection or cybersecurity issues, you can use the corporate office addresses provided to send official correspondence.

Online Support

Divvy offers a virtual assistant available 24/7 for general information. Live support advocates are available via chat from Monday to Friday from 5 a.m. to 6 p.m. PST.
You can also use the online request form on their Contact Us page for assistance.

Social Media

Divvy is accessible through social media platforms, allowing you to message the customer care team directly.

Resources

The Divvy Help Center provides comprehensive information and assistance on various topics, including account management, payments, and product/service questions.
The platform integrates corporate cards with real-time spend tracking, automates expense reports, and manages budgets and reimbursements. This helps in streamlining financial operations and saving time.

Documentation and Guides

Users can access detailed guides and FAQs on the Divvy website, which cover topics such as expense management, budgeting, and reimbursement processing.

By utilizing these support options and resources, users can effectively manage their spend and expense activities with Divvy, ensuring smooth and efficient financial operations.

Divvy - Pros and Cons

Pros of Divvy

Divvy, now known as BILL Spend & Expense, offers several significant advantages that make it a valuable tool for managing expenses and budgets:

User-Friendly Interface

Divvy is praised for its intuitive and easy-to-use interface, making it accessible to users of all technical backgrounds.

Budget Management

The software excels in budget management, allowing users to set and manage multiple budgets, allocate spending, and automate budget funding based on schedules.

Expense Tracking and Automation

Divvy automates expense tracking, receipt capture, and expense reporting, significantly reducing the time and effort required for these tasks. It also integrates seamlessly with accounting software like QuickBooks.

Spending Controls

Managers can set strict spending controls, including limits by merchant, transaction amount, or spending policy. This helps in maintaining budget adherence and reducing fraud.

Virtual and Physical Cards

Divvy offers both virtual and physical cards, which can be managed and controlled centrally. This is particularly useful for managing subscriptions and vendor payments.

Real-Time Insights

The software provides real-time spending insights, allowing managers to monitor card use and stay within budget in real-time.

Customer Support

Users generally praise Divvy’s customer service, noting it as helpful and supportive, although some have experienced mixed results.

Free to Use

One of the standout features is that the basic version of Divvy is free, with the company making money through interchange fees.

Cons of Divvy

Despite its many advantages, Divvy also has some notable drawbacks:

Reward Program Limitations

The rewards program has complex rules, including a requirement to wait 12 months to redeem points and the risk of losing points if certain spending thresholds are not met. Additionally, points cannot be transferred to other loyalty programs.

No Automatic Charge Splitting

Users have noted that Divvy does not allow automatic splitting of charges to multiple budgets on recurring charges.

Virtual Card Reset Issues

Virtual subscription cards do not reset until the first business day of the month, which can cause issues if charges are attempted on weekends or the first day of the month.

Integration Issues

Some users have experienced difficulties with integrating Divvy with other accounting software, particularly if multiple users are accessing the system simultaneously.

Customer Service Inconsistencies

While many users praise the customer service, some have reported inconsistent support, including long turnaround times and unhelpful interactions.

Missing Features

Some users have highlighted the lack of certain features, such as bulk receipt uploading and more advanced reporting capabilities.

Overall, Divvy is a powerful tool for expense management and budget control, but it does come with some specific limitations and areas for improvement.

Divvy - Comparison with Competitors

Divvy (BILL Spend & Expense) Features

Travel Management: Divvy allows users to book flights, hotels, and rental cars directly from the software, with features like itinerary management and trip notifications integrated into calendaring systems.
Advanced Integrations: It integrates with various travel systems, including Uber, airline ticketing systems, and hotels, providing a comprehensive travel management solution.
Expense Management: Divvy offers automated receipt capture, expense categorization, and real-time visibility into spending. It also integrates seamlessly with major accounting software like QuickBooks and Xero.
Budgeting and Controls: Users can set budgets at the team or project level, enforce spending controls with real-time tracking and alerts, and customize spending policies and approval workflows.
Partnership with TravelPerk: This partnership provides access to a vast inventory of flights, hotels, and ground transportation, along with 24/7 customer support and innovative products like TravelCare and FlexiPerk.

Alternatives and Their Unique Features

Navan (Formerly TripActions)

All-in-One Solution: Navan offers a comprehensive travel and expense management platform that simplifies booking, managing, and expensing travel. It provides real-time visibility, savings, and control for companies.
User-Friendly Interface: Navan is known for its consumer-grade design and state-of-the-art technology, making it easy for employees and finance teams to manage travel and expenses.

Ramp

Integrations: Ramp integrates with major accounting platforms like QuickBooks, Xero, and NetSuite, as well as HR and payroll systems like Gusto and BambooHR. It also offers API access for custom integrations.
Travel Compliance: Ramp ensures compliance with company travel policies through its integrations with travel management systems, streamlining travel expense reporting.

Airbase

Comprehensive Spend Management: Airbase provides a full suite of spend management tools, including bill payments, expense reporting, and procurement. It is known for its ease of use and comprehensive reporting features.
Rich Spend Analytics: Airbase offers detailed insights into company spending, helping businesses identify potential savings and optimize costs.

Happay

Multiple Expense Capture Methods: Happay extracts expense data from various sources like physical bills, emailed invoices, SMS, and pre-paid cards, auto-generating expense reports. It also integrates with Uber Business for automated mileage tracking.
Streamlined Travel Booking: Happay supports booking compliant travel and connects users with multiple suppliers, ensuring that travel bookings align with company policies.

Spendesk

Automated Expense Categorization: Spendesk uses OCR technology to extract data from receipts and invoices, automating expense categorization and budgeting. It also offers easy subscription management and streamlined AP automation.
Efficient Approval Workflows: Spendesk allows for swift authorization of expenses with customizable approval workflows, making the expense reimbursement process more efficient.

Key Considerations

Integration Needs: If your business requires seamless integration with specific accounting, HR, or payroll systems, Ramp and Divvy might be strong contenders.
Travel Management: For a comprehensive travel management solution, Navan and the Divvy-TravelPerk partnership are highly effective.
Expense Automation: Happay and Spendesk are notable for their advanced expense capture and automation features.
User Experience: Navan and Airbase are praised for their user-friendly interfaces and comprehensive reporting tools.

Each of these alternatives offers unique strengths, so it’s important to evaluate which features align best with your business needs.

Divvy - Frequently Asked Questions

Frequently Asked Questions about Divvy (BILL Spend & Expense)

What is Divvy (BILL Spend & Expense), and what does it offer?

Divvy is an expense management software that provides a comprehensive solution for managing business expenses. It offers real-time expense tracking, budget management, corporate cards (both virtual and physical), automated expense reports, and integration with existing accounting systems. This platform helps businesses control spending, simplify reimbursements, and enhance financial oversight.

How does Divvy help with budgeting and expense management?

Divvy allows businesses to set and manage budgets in real-time. Administrators can allocate funds to departments or projects, track spending against budgets, and receive alerts for overspending. The platform also automates expense tracking and reconciliation processes, saving time and reducing errors. Employees can capture receipts digitally and categorize expenses easily, and the system generates detailed reports on spending patterns.

What types of corporate cards does Divvy offer?

Divvy provides both virtual and physical corporate cards, each with customizable spending limits and real-time tracking. This eliminates the need for traditional expense reports and simplifies expense management. Administrators can control each card’s balance and set restrictions to prevent unauthorized or fraudulent expenses.

How does Divvy integrate with other financial systems?

Divvy integrates seamlessly with existing accounting systems such as QuickBooks, Xero, and NetSuite. This integration simplifies the expense reporting and reconciliation process, making financial management more efficient. The platform also supports advanced integrations with travel systems, payment systems, and other business tools.

Is Divvy free to use?

Yes, Divvy (BILL Spend & Expense) is completely free to use. The platform offers a free software and card combination that provides real-time insights into employee spending and better fraud protection with virtual cards. There are no monthly fees, making it an attractive option for businesses of all sizes.

What kind of support does Divvy offer?

Divvy offers comprehensive support options, including email/help desk, FAQs/forum, knowledge base software, phone support, and 24/7 live chat support. This ensures that users can get help whenever they need it, making the transition to the platform smoother.

Can Divvy help with travel management?

While Divvy is primarily an expense management tool, it can be integrated with travel management platforms like TravelPerk to extend its capabilities. This integration allows for better control over business travel expenses and streamlined travel management processes.

How secure is Divvy?

Divvy prioritizes security with features like encryption, fraud detection, and spending controls. Administrators can set restrictions and monitor transactions to prevent unauthorized or fraudulent expenses. The use of virtual cards further enhances security by reducing the risk of fraud and unauthorized transactions.

Does Divvy offer mobile accessibility?

Yes, Divvy has a user-friendly mobile app for both iOS and Android, allowing employees to manage expenses, submit receipts, and track spending from anywhere. This mobile app ensures that expense management is convenient and accessible on the go.

Can Divvy handle multiple currencies and recurring payments?

Divvy supports multi-currency transactions and allows businesses to manage recurring payments, such as subscriptions and services. It also enables vendor payments and employee reimbursements, making it a versatile tool for various financial needs.

How does Divvy automate expense reports?

Divvy automates the generation of expense reports based on transactions made using Divvy cards. This saves time and reduces the administrative burden associated with expense reporting. The platform also supports digital receipt management and smart categorization, making the process even more efficient.

Divvy - Conclusion and Recommendation

Final Assessment of Divvy in the Expense Management Category

Divvy, now integrated into BILL’s financial management suite as BILL Spend & Expense, is a comprehensive solution that excels in managing business expenses, particularly for companies looking to streamline their financial operations.

Key Benefits

No Annual Fees and Free Employee Cards: The BILL Divvy Corporate Card comes with no annual fees and offers unlimited free physical and virtual cards for employees, which can significantly reduce additional costs associated with other corporate cards.
Customizable Rewards and Budgeting: The card allows businesses to choose their own rewards earning rates based on their payoff cycle, and it includes robust budgeting tools that enable creating budgets by department, team, or project. This feature helps in setting individual spending limits and approving funding requests in real-time.
Integrated Bill Pay and Expense Management: The platform integrates bill pay services, allowing businesses to manage accounts payable within the same software. It also includes features for tracking and managing employee expenditures, reducing the need for manual data entry and paper receipts.
Virtual Cards and Fraud Prevention: Divvy offers virtual credit cards with customizable spending limits and usage restrictions, which helps in preventing overspending and fraud. This is particularly useful for online transactions, subscriptions, and one-time purchases.

Who Would Benefit Most

Divvy is highly beneficial for businesses that need to manage multiple employee expenses, track spending in real-time, and maintain strict budget controls. Here are some specific groups that would benefit:

Companies with Multiple Departments or Teams: Businesses with various departments or teams can use Divvy’s budgeting tools to assign and manage spending limits effectively.
Travel-Intensive Businesses: Companies where employees travel frequently can benefit from the ease of managing travel expenses, booking flights and hotels, and eliminating the need for personal charges during travel.
Small to Medium-Sized Businesses: These businesses can leverage Divvy’s free software and corporate cards to manage finances efficiently without incurring additional costs.

Overall Recommendation

Divvy, as part of BILL Spend & Expense, is an excellent choice for businesses seeking a holistic expense management solution. It offers a range of features that simplify financial management, reduce costs, and enhance control over spending. The absence of annual fees, customizable rewards, and integrated bill pay services make it a valuable tool for any business looking to streamline its financial operations.

If you are a business owner or financial manager looking for a user-friendly, efficient, and cost-effective way to manage your company’s expenses, Divvy is definitely worth considering. Its seamless integration with accounting software like QuickBooks Online (QBO) and its user-friendly interface make it a practical solution for managing day-to-day financial activities.