GetYourGuide - Detailed Review
Travel Tools
GetYourGuide - Product Overview
GetYourGuide Overview
GetYourGuide is an online marketplace and travel tool that connects travelers with a vast array of unique tours, activities, and attraction tickets globally. Here’s a brief overview of its primary function, target audience, and key features:
Primary Function
GetYourGuide serves as a travel experience search engine, allowing users to discover and book various activities, tours, and tickets to attractions in over 12,000 cities worldwide. This platform simplifies travel planning by offering a one-stop solution for booking everything from guided city tours and museum visits to adventure activities, food tours, and skip-the-line tickets to major attractions.
Target Audience
GetYourGuide caters to a diverse range of travelers, including:
- Travel Enthusiasts: Passionate about exploring new destinations and immersing themselves in different cultures.
- Families and Groups: Looking for activities and experiences that can be enjoyed together.
- Solo Travelers: Seeking unique and personalized experiences.
- Adventure Seekers: Interested in adrenaline-pumping activities like hiking, zip-lining, and scuba diving.
- Cultural Enthusiasts: Interested in history, art, and local traditions.
- Individuals of all ages: From millennials to baby boomers, with varying income levels and travel preferences.
Key Features
- Wide Range of Experiences: Offers over 150,000 experiences, including day trips, multi-day trips, private tours, group tours, guided city walking tours, food tours, boat trips, and more.
- Convenience and Flexibility: Allows for easy bookings through both a website and a mobile app, with options for last-minute bookings and free cancellations on many activities.
- Skip-the-Line Tickets: Provides access to skip-the-line tickets for major attractions, saving time and avoiding long queues.
- Curated Lists and Reviews: Features curated lists and traveler reviews to help users choose the best activities for their destination.
- AI Content Creation Tool: For tour operators, GetYourGuide offers an AI content creation tool that helps generate high-quality, conversion-driven tour descriptions with minimal effort.
- User-Friendly Interface: The platform is easy to use, allowing users to browse and book experiences quickly and efficiently.
By combining these features, GetYourGuide makes travel planning more convenient, flexible, and enjoyable for a wide range of travelers.
GetYourGuide - User Interface and Experience
User Interface Overview
The user interface of GetYourGuide is crafted to be intuitive and user-friendly, making it easy for travelers to plan and book their activities with minimal hassle.Ease of Use
Using GetYourGuide is straightforward. You can access the platform through either their website or mobile app, both of which offer a clean and intuitive interface. Here are some key features that contribute to its ease of use:Search and Filter
You can browse activities based on location, date, and category. The search bar allows you to find specific experiences, such as ‘Vegan place name’ or ‘skip-the-line tickets to the Colosseum’.Clear Categories
Activities are categorized into types like cultural, food, nature, and sports, making it simple to find experiences that match your interests.Booking Process
The booking process is quick and simple. You select the activity, choose the number of people and the time, and then proceed to payment. You receive instant confirmation via email with all the necessary details.User Experience
The overall user experience on GetYourGuide is highly positive due to several key features:Convenience
The platform allows you to book activities well in advance or at the last minute, with many options offering free cancellations. This flexibility is particularly beneficial for travelers with changing plans.Instant Confirmation
Once you book an activity, you receive immediate confirmation, which includes all the details you need for the tour. This ensures you have everything organized and accessible in one place.Curated Lists and Reviews
GetYourGuide provides curated lists and traveler reviews to help you make informed decisions. You can filter activities by rating, ensuring you choose highly-recommended experiences.Skip-the-Line Tickets
The platform offers skip-the-line tickets for major attractions, saving you time and hassle during your travels.Additional Tools
GetYourGuide also integrates AI-driven tools to enhance the user experience:ChatGPT Plugin
GetYourGuide has a ChatGPT plugin that allows you to plan your trip by asking questions or providing a rough idea of what you want to do. The AI will offer customized recommendations and ideas for your trip.AI Content Creation Tool
While primarily aimed at tour operators, this tool reflects GetYourGuide’s commitment to creating high-quality, engaging content. This ensures that the descriptions of activities are clear, concise, and appealing to potential customers.Mobile App
The mobile app is particularly useful for travelers who are frequently on the move. It offers the same functionality as the website, allowing you to browse, book, and manage your activities seamlessly. The app sends reminders and provides clear instructions, making the entire process stress-free.Conclusion
In summary, GetYourGuide’s user interface is designed to be easy to use, with a focus on convenience, flexibility, and clear communication. The platform’s features and tools work together to provide a smooth and enjoyable user experience for travelers. GetYourGuide - Key Features and Functionality
GetYourGuide Overview
GetYourGuide, a platform for booking tours and attractions, incorporates several key features and functionalities, particularly leveraging AI to enhance user experience and operational efficiency.Personalized Recommendations
GetYourGuide uses generative AI to provide travelers with personalized recommendations for activities, tours, and attractions. This AI technology summarizes key reviews and ratings and can even generate examples using images and videos, making it easier for travelers to sift through the over 75,000 activities available on the platform.ChatGPT Integration
GetYourGuide has developed a plugin for ChatGPT, allowing users of the OpenAI platform to access suggestions of experiences that match their preferences. This integration enables users to interact with ChatGPT to plan and discover travel experiences. The plugin creates an API call based on the user’s intent and invokes the GetYourGuide service to provide relevant results.Video Capabilities
The platform now allows select partners to add videos to destination and product pages. This visual content helps travelers make more informed booking decisions, as experiences are often heavily influenced by visual appeal. Additionally, GetYourGuide has assembled a database of creators and influencers who produce local video content, aiding operators in creating engaging visual content.Generative AI Tools for Operators
GetYourGuide is using generative AI to help travel experience operators manage their content more effectively. These tools can generate professional English content for online listings, reducing the time it takes to create listings by up to 40%. This helps operators maintain a consistent brand voice and streamline their content creation process.Business Intelligence and Analytics
The platform has enhanced its analytics dashboard to provide better inventory management tools. These tools help operators pinpoint high-demand time slots, forecast when tours are likely to sell out, and manage live availability and pricing through real-time data synchronization. This ensures that travelers see the most up-to-date information, improving the accuracy of bookings.Language Support Expansion
To increase its appeal in new markets, GetYourGuide is expanding its language support. The platform is adding over a dozen languages for customers and five additional languages for experience operators. This expansion helps make the platform more accessible and relevant to a broader audience.Content Management and Efficiency
AI is also used to help supply partners manage their content more efficiently. GetYourGuide is developing ways to use generative AI to reduce manual work, making it easier for operators to manage their listings and drive more bookings.Real-Time Management
The platform allows tour operators to track and manage everything related to their supplier account in one place. This includes real-time tracking of bookings, inventory, and other relevant details, ensuring that operators can manage their activities seamlessly.Conclusion
These features and functionalities make GetYourGuide a comprehensive and user-friendly platform for both travelers and travel experience operators, leveraging AI to enhance discovery, booking, and management processes. GetYourGuide - Performance and Accuracy
Evaluating GetYourGuide’s Performance and Accuracy
Performance
GetYourGuide has made significant strides in enhancing its performance through the integration of advanced AI tools and real-time data processing.Real-Time Rankings
The platform generates over 30 million ranking predictions daily, which are crucial for presenting relevant and personalized search results to users. These predictions are made in under 80 milliseconds, indicating high efficiency and speed.Feature Engineering
GetYourGuide utilizes diverse data sources, including Kafka streams and user interactions, to create comprehensive models that personalize user experiences. This approach allows for real-time feature generation, which has proven valuable in improving user engagement.Business Intelligence
The platform has improved its analytics dashboard, providing tools for better inventory management, such as identifying high-demand time slots and forecasting when tours are likely to sell out. This helps operators maximize their bookings.Accuracy
The accuracy of GetYourGuide’s AI-driven tools is supported by several mechanisms:Quality Assurance
GetYourGuide has a rigorous review process to ensure that activities meet quality standards. This includes optimizing activity content to align with best practices, based on years of data and research about what appeals to customers. Any content quality issues are promptly addressed to maintain high standards.AI-Enhanced Content Creation
Generative AI tools help operators generate listings faster and more accurately, reducing creation time by up to 40%. These tools produce professional content tailored to the operator’s brand voice, ensuring consistency and quality.Real-Time Data Synchronization
Enhanced connectivity ensures that shoppers see the most up-to-date pricing and availability information, reducing errors and improving the overall booking experience.Limitations and Areas for Improvement
While GetYourGuide has made significant advancements, there are some areas that could be improved:Content Quality Issues
Despite the quality assurance process, there can still be issues such as missing or unclear information, contradictory details, or unclear meeting points. Operators must be vigilant in addressing these issues promptly to avoid deactivation of their products.Dependence on Data Quality
The accuracy of AI-driven tools depends heavily on the quality of the data fed into the system. Ensuring that all data sources are reliable and consistent is crucial for maintaining high performance and accuracy.User Feedback Integration
While GetYourGuide uses AI to analyze user interactions, there might be room for more direct user feedback mechanisms to further refine and personalize the experience. This could involve more interactive chatbots or user review analysis tools.Conclusion
In summary, GetYourGuide’s performance and accuracy are enhanced by its advanced AI tools, real-time data processing, and rigorous quality assurance processes. However, maintaining high data quality and addressing content issues promptly remain important areas of focus. GetYourGuide - Pricing and Plans
Listing and Commission Fees
There are no costs associated with listing your tours on GetYourGuide. Instead, the platform charges a commission fee on every successful booking made through their site. These commission fees typically range from 15% to 30% of the booking value.
Pricing Models and Tiers
You can set up different pricing models, such as charging per person or per group. Here are some key aspects of pricing on GetYourGuide:
Per Person Pricing
You can set up pricing categories that vary by age or other criteria. For example, you might offer discounted prices for children or seniors.
Price Tiers
You can configure price tiers to offer better rates for larger group bookings. These tiers allow you to have different prices per person depending on the number of people booked. This is optional but can enhance your competitiveness.
Scheduling and Availability
When setting up your schedules, you can define fixed start times or allow customers to arrive at any time during operating hours. You can also add specific time slots, exceptions, and seasonal pricing to manage your availability effectively.
Payment and Payouts
GetYourGuide allows you to receive payments monthly for bookings that are successfully completed, minus the commission fees. There is also an option to receive payment every 2 weeks, although this incurs an extra surcharge.
Features Available
Flexible Booking
Customers can reserve now and pay later, allowing them to secure their place for popular experiences early.
Variety of Experiences
GetYourGuide offers over 75,000 travel experiences, including culture, food, adventure, and nature activities.
User-Friendly Interface
The platform is easy to use, allowing customers to browse by location or type of experience and search for specific activities using the search bar.
Free Options
There are no free plans or listings on GetYourGuide; however, listing your tours does not incur any upfront costs. You only pay commission fees on successful bookings.
In summary, GetYourGuide operates on a commission-based model with flexible pricing and scheduling options, making it a user-friendly platform for both suppliers and customers.
GetYourGuide - Integration and Compatibility
GetYourGuide Integrations Overview
GetYourGuide, a prominent online travel agency, integrates seamlessly with a variety of tools and platforms to enhance the management and booking process for tour and activity providers. Here’s a detailed look at how these integrations work and their compatibility across different systems.API Integrations and Compatibility
GetYourGuide offers API integrations with numerous reservation systems, ticketing platforms, and channel managers. This allows suppliers to connect their systems easily, ensuring automatic updates of availability and bookings. Here are some key points:Multiple Integration Options
GetYourGuide supports hundreds of API integrations with industry-leading systems such as Bókun, TicketingHub, Bilberry, and many others. This variety ensures that suppliers can choose a system that best fits their business needs.Real-Time Updates
These integrations enable real-time updates of availability and bookings across all connected platforms. For example, Bókun’s advanced partnership with GetYourGuide ensures that new bookings from GetYourGuide are automatically fed into the Bókun booking calendar, preventing overbookings and keeping calendars updated.Streamlined Administrative Tasks
By automating booking and availability management, these integrations significantly reduce the time spent on administrative tasks. This allows suppliers to focus more on value-adding activities such as exploring new partnership opportunities or testing new travel experiences.Specific Integration Examples
Bókun Integration
Bókun, a booking and channel management solution, integrates seamlessly with GetYourGuide. Suppliers can link their Bókun account to GetYourGuide by selecting GetYourGuide from the list of OTAs in Bókun’s sales tools tab and signing into their GetYourGuide account. This integration ensures that bookings from GetYourGuide are consolidated into the Bókun booking calendar, updating availability in real-time.TicketingHub Integration
TicketingHub’s booking software also integrates with GetYourGuide, allowing suppliers to manage bookings from different channels and OTAs in one place. This integration connects live inventory to the GetYourGuide supplier account, ensuring automatic updates and preventing overselling.Other Integrations
GetYourGuide supports integrations with various other systems like Bilberry, Global Ticket, and Vivenu, each with specific steps for configuration and connection. These integrations generally involve enabling the GetYourGuide integration in the respective system, obtaining necessary configuration details, and mapping products in the GetYourGuide Supplier Administration account.Benefits of Integration
Seamless Customer Experience
Integrating with GetYourGuide enables suppliers to provide a seamless experience for their customers. Features like mobile tickets and fast check-in simplify day-of arrivals, and customers can manage and modify reservations through dedicated portals.Prevention of Overbookings
The real-time integration prevents overbookings and rescheduling issues, ensuring that suppliers can maintain high-quality service and reliability.Global Visibility
By connecting with GetYourGuide, suppliers can increase their global visibility and expand their business. GetYourGuide attracts over 20 million monthly website visitors, making it an ideal platform for promoting tours and activities. In summary, GetYourGuide’s integrations with various tools and platforms are designed to streamline operations, enhance customer experience, and increase business visibility. These integrations are user-friendly, efficient, and compatible with a wide range of systems, making it easier for suppliers to manage their bookings and availability effectively. GetYourGuide - Customer Support and Resources
Customer Support Options
Phone Support
GetYourGuide provides multiple phone numbers for customer support, depending on your location. The primary toll-free number for the USA is 1-844-326-5840. There are also specific numbers for other countries, such as Australia, France, Germany, Italy, Spain, Switzerland, and the United Kingdom.Email Support
Customers can reach out to GetYourGuide via several email addresses. The main customer service email is service@getyourguide.com. There are also emails for general information, media inquiries, and data protection.Online Form and Help Center
Users can fill out an online form through the Help Center on the GetYourGuide website. This involves entering a valid booking reference and providing details about the inquiry. The support team will respond as soon as they review the request. Tour operators and supply partners can also use this method to contact the Help Center.Social Media
GetYourGuide customer service is available 24/7 through the company’s official social media pages, providing another channel for quick assistance.App and Website
Both the GetYourGuide website and mobile app offer integrated support. Users can access their booking details, meeting points, and other relevant information directly within the app or website. The app also allows users to update their pickup locations and access tickets digitally.Additional Resources
Detailed Activity Information
Each activity listing on GetYourGuide includes detailed information on what is included and excluded in the booking. This can be found in the “Includes” and “What’s Not Included” sections on the activity page, helping users make informed decisions.Booking and Cancellation Policies
GetYourGuide provides clear guidelines on booking, cancellation, and refund policies. Many activities offer free cancellations, and users can cancel or change their bookings up to 24 hours before the activity for a full refund.Reviews and Curated Lists
The platform features traveler reviews and curated lists to help users choose the best activities for their destination. This includes ratings and recommendations from other customers, which can be filtered to show top-rated activities.Pickup and Meeting Point Information
Users can specify their pickup location during booking or update it later through the app or website. The app also provides directions to the meeting point using Google Maps, Apple Maps, or Waze.Multi-Language Support
GetYourGuide customer service is available in multiple languages, including English, German, Spanish, French, and Italian, among others. This ensures that users from different regions can receive support in their preferred language. By offering these diverse support options and resources, GetYourGuide aims to make travel planning convenient, flexible, and hassle-free for its users. GetYourGuide - Pros and Cons
Advantages of GetYourGuide
GetYourGuide offers several significant advantages that make it a popular choice for travelers:Wide Selection
With thousands of activities available in over 170 countries, GetYourGuide caters to a wide range of interests, from adventure travelers to foodies and more.
User-Friendly Interface
The app and website are easy to use, clean, and intuitive, making it hassle-free to browse and book tours and activities.
Flexibility in Booking
You can book tours and activities well in advance or at the last minute, and many bookings offer free cancellations up to 24 hours before the activity starts.
Instant Confirmation
Most bookings come with instant confirmation, ensuring you have your tickets ready and organized digitally.
All Tickets in One Place
Everything is stored in the app or website, eliminating the need for paper copies or emails when checking in.
Reliable Partners
GetYourGuide works with reliable local partners and allows travelers to leave reviews, helping you make informed decisions about tours and activities.
Disadvantages of GetYourGuide
Despite its advantages, there are some drawbacks to consider:Limited Availability in Remote Locations
While GetYourGuide offers a wide range of activities, options can be limited in remote or off-the-beaten-path locations.
Price Markups
Some activities and tours may be priced higher on GetYourGuide compared to booking directly with local providers due to the company’s commission.
Customer Service Issues
Several users have reported dissatisfaction with customer service, including issues with ticket access, meeting points, and refund policies.
No Direct Communication with Local Guides
As an intermediary, GetYourGuide does not allow direct communication with local guides, which can cause problems if there are changes or issues with the booking.
Technical Issues
Some users have experienced technical malfunctions, such as not being able to access their tickets through the app, which can lead to frustrating experiences.
By considering these points, you can make a more informed decision about whether GetYourGuide is the right tool for your travel needs.
GetYourGuide - Comparison with Competitors
When comparing GetYourGuide to its competitors in the travel tools and AI-driven product category, several key points and unique features stand out.
Unique Features of GetYourGuide
GetYourGuide operates as a business-to-consumer (B2C) travel marketplace, focusing on unique and rare experiences. Here are some of its distinctive features:- AI Integration: GetYourGuide is leveraging AI to improve the operations of tour guides, provide insights into tour creation, and help small tour operators build and distribute content. This AI-driven approach aims to enhance the booking process for consumers, suggesting trips based on their preferences before they even know they want them.
- Target Market: The platform targets small local tour guide businesses, typically with 1-10 people, and markets these tours directly to individual consumers. This approach sets it apart from competitors like Viator, which takes a business-to-business (B2B) approach.
Competitors and Alternatives
Here are some of the key competitors and their unique features:Viator
- Business Model: Viator operates on a B2B model, focusing on tourist attractions and activities. It is one of the top competitors to GetYourGuide, with 26.5 million visits in January 2025.
- Global Reach: Viator offers city tours, helicopter tours, day trips, show tickets, and sightseeing tours in hundreds of destinations worldwide.
Klook
- Regional Focus: Klook specializes in travel experiences and packages in Southeast Asian tourist hotspots. It had 30.5 million visits in January 2025.
- Ticketing and Activities: Klook focuses on selling travel experiences, including ticketing for various activities and attractions.
Tiqets
- Museum and Attraction Tickets: Tiqets is known for its platform that allows users to book tickets for museums and attractions. It received 4.11 million visits in January 2025.
- User Experience: Tiqets aims to provide a seamless booking experience for cultural and leisure activities.
Tripadvisor
- Comprehensive Travel Platform: Tripadvisor is a well-rounded travel platform that includes reviews, travel advice, and booking services for hotels, tours, and attractions. It had 132.9 million visits in January 2025.
- User Reviews: Tripadvisor is renowned for its extensive user reviews, helping travelers make informed decisions.
Peek and Headout
- Activity and Attraction Booking: Peek and Headout offer platforms that recommend and enable bookings for activities, attractions, and events. Peek combines business software with booking capabilities, while Headout focuses on helping travelers discover and book local experiences.
Engagement and User Experience
GetYourGuide’s use of AI to improve the booking process and provide personalized recommendations aims to reduce travel planning fatigue and encourage more consumers to book their tours before their trip. This approach is unique compared to its competitors, who may not leverage AI to the same extent.Potential Alternatives
If you are looking for alternatives to GetYourGuide, here are a few options:- Holibob: Specializes in curating personalized travel experiences and providing technology solutions for the tours and experiences sector.
- TripJoJo: Offers AI-powered travel itineraries tailored to individual preferences, focusing on adventure experiences.
- Travel Local: Provides personalized travel experiences planned in collaboration with local experts.
GetYourGuide - Frequently Asked Questions
Frequently Asked Questions about GetYourGuide
Q: How does the GetYourGuide ChatGPT plugin help in planning my trip?
The GetYourGuide ChatGPT plugin simplifies trip planning by providing personalized recommendations based on your preferences. You can open ChatGPT, select the GetYourGuide plugin, and ask a question or describe what you’re looking for in your trip. The AI will then offer suggestions for activities, tours, and attractions that fit your interests and travel style, whether you’re planning a romantic getaway or an adventurous backpacking trip.
Q: What types of travel experiences can I find using GetYourGuide?
GetYourGuide offers a wide range of travel experiences, including iconic attractions, off-the-beaten-path local finds, and unique activities. You can choose from over 140,000 experiences in 10,000 cities, covering everything from mainstream must-see attractions to hidden gems and immersive experiences like food tours and exclusive access to landmarks.
Q: How does GetYourGuide’s AI content creation tool benefit tour operators?
GetYourGuide’s AI content creation tool helps tour operators by generating professional and engaging tour descriptions quickly. You input the key details about your tour, such as the itinerary, unique selling points, and target audience, and the AI creates a polished description that includes SEO keywords and captivating language. This tool saves time and helps operators create content that resonates with potential customers, improving their visibility and bookings.
Q: Can I customize the content generated by GetYourGuide’s AI content creation tool?
Yes, you can customize the content generated by the AI tool. After the AI generates the initial description, you can review and fine-tune it to match your brand voice, add personal touches, and adapt it for different platforms such as your website or social media. This ensures the content aligns with your vision while benefiting from the AI’s expertise.
Q: How does GetYourGuide handle real-time rankings and personalized search results?
GetYourGuide uses a sophisticated ranking algorithm that makes over 30 million predictions daily to present personalized and relevant results for search queries. This system utilizes diverse feature types, including activity-level information and user interactions, to generate rankings in under 80 milliseconds. The algorithm combines data from multiple sources to ensure the most relevant experiences are shown to each visitor.
Q: What new tools has GetYourGuide released for travel experience operators?
GetYourGuide has released several new tools for travel experience operators, including video capabilities, generative AI for content creation, enhanced business intelligence tools, and real-time data synchronization. These tools help operators simplify their work, create standout experiences, and manage their inventory more effectively. Additionally, GetYourGuide is expanding its language support to appeal to broader markets.
Q: How does GetYourGuide support last-minute or spontaneous travel plans?
GetYourGuide allows for both advance planning and last-minute decisions. You can book activities and tours well in advance, but if your plans change, you can enjoy free cancellation up to 24 hours in advance. This flexibility makes it easy to adjust your itinerary as needed.
Q: What kind of customer support does GetYourGuide offer?
GetYourGuide provides 24/7, multilingual customer support to help with any questions or issues you may have during your trip planning or while on your trip. This support ensures you can focus on enjoying your travel experiences without logistical worries.
Q: Can I find authentic and local experiences through GetYourGuide?
Yes, GetYourGuide emphasizes authentic and local experiences. The platform connects travelers with locally-vetted and expertly-curated experiences, including hidden gems and off-the-beaten-path activities that are often recommended by like-minded travelers and verified through millions of reviews.
Q: How does GetYourGuide ensure the quality of the experiences listed on their platform?
GetYourGuide ensures the quality of the experiences by vetting them locally and curating them based on insights from travelers and millions of verified reviews. This process helps in selecting the best activities and attractions for each destination.