ClearPeople - Detailed Review
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ClearPeople - Product Overview
ClearPeople Overview
ClearPeople is a company specializing in enterprise solutions that connect people with knowledge, insights, and expertise, particularly through their flagship product, Atlas.
Primary Function
Atlas is an Intelligent Knowledge Platform that integrates intranet, collaboration, and knowledge management, all enhanced with AI capabilities. It is built specifically for Microsoft 365, aiming to improve business productivity by organizing and making accessible the vast amount of knowledge scattered across various collaboration spaces and content within Microsoft 365 and other enterprise systems.
Target Audience
The primary target audience for Atlas includes large and medium-sized organizations, especially those already invested in Microsoft 365. This includes law firms, as evidenced by the Atlas Extranet for Client Portals, as well as other enterprises seeking to enhance their knowledge management, collaboration, and intranet capabilities.
Key Features
Unified View and Governance
Atlas provides a unified view of all content and collaboration spaces, bringing order and control to the data sprawl within Microsoft 365. It offers powerful governance functionality, enabling secure and automated management of content and AI interactions.
AI-Enhanced Knowledge Management
The platform uses AI to deliver authoritative content governance, ensuring employees access credible sources of knowledge. It also integrates with Microsoft 365 Copilot to enhance the user experience.
Collaboration and Client Portals
For law firms and other organizations, Atlas offers client portals, collaboration workspaces, deal rooms, and external file shares, all secured and managed efficiently. This facilitates seamless communication and collaboration between internal teams and external clients.
Self-Service and Automation
Atlas allows employees to self-serve with confidence, backed by a powerful governance framework. This frees up IT teams and enhances overall productivity.
Analytics and Oversight
The platform provides ongoing governance and analytics, offering insights and oversight necessary for secure and successful operational controls, including cost and usage controls for AI implementations.
By leveraging these features, Atlas helps organizations consolidate their technology, make knowledge accessible to all employees, and prepare their people and data for effective engagement with AI, all while ensuring security and compliance.
ClearPeople - User Interface and Experience
User Interface and Experience of ClearPeople’s Atlas Platform
Ease of Use
The Atlas platform is designed to be user-friendly and intuitive. Here are some key aspects that contribute to its ease of use:- Simple Setup and Access: The platform provides a simple guest user experience, making it easy for external users to join and access the necessary workspaces. It also automates user provisioning, reducing the risk of errors in setting up user access.
- Responsive Design: Atlas adjusts its layout and sizes based on device resolution, PPI, and zoom level, ensuring a consistent and enjoyable experience across different devices. This responsive design allows users to access the platform seamlessly from mobile devices, as well as through native Microsoft 365 mobile SharePoint and Teams apps.
User Experience
The user experience is enhanced through several features:- Accessibility: Atlas includes various accessibility features such as ‘Clear’, ‘Dark’, ‘High Contrast’ modes, keyboard-only navigation, and Narrator support. This ensures that the platform is inclusive and usable for all users.
- Customizable Workspaces: Users can create custom knowledge workspaces where they can share documents, news, events, and other useful content. This adds value to the relationships with clients and partners by providing engaging and useful information.
- Engaging Content Promotion: Features like “Spotlights” allow for promoting content in multiple views, such as tile mode, list mode, and carousel. This helps in engaging users and ensuring important updates, like ‘Risk & Compliance’ memos, are visible to everyone.
- Intuitive Self-Service: The platform includes intuitive and easy-to-use apps that allow users to add content (news, events, documents) into relevant workspaces from anywhere. The process is guided by a user-friendly wizard that applies business rules and tags content automatically or through suggestions.
Search and Analytics
- Powerful Search: Atlas provides an enterprise-level search experience that helps users quickly find what they need, whether it’s people, files, sites, or answers to common questions. This feature enhances productivity and saves time by delivering relevant search results quickly.
- Analytics and Performance Data: The platform can generate intelligent insights on activities and performance, providing qualitative data that helps in making informed decisions.
Feedback and Continuous Improvement
ClearPeople emphasizes the importance of user feedback in improving the user experience. They use tools like UserVoice to capture and validate user feedback, ensuring that the product meets user expectations and needs. This continuous feedback loop helps in refining product features and improving user adoption rates. Overall, the user interface of ClearPeople’s Atlas platform is designed to be intuitive, accessible, and engaging, with a strong focus on enhancing collaboration, knowledge sharing, and user satisfaction. ClearPeople - Key Features and Functionality
ClearPeople’s Atlas: An Intelligent Knowledge Platform
Atlas is an Intelligent Knowledge Platform that integrates seamlessly with Microsoft 365, offering a range of advanced features driven by AI. Here are the main features and how they work:
AI Assistant
Atlas includes an AI-powered chatbot interface that allows employees to get immediate and authoritative answers to critical questions. This AI assistant can access content from Microsoft 365, SharePoint, Teams, and other enterprise systems, providing quick and reliable information directly through the Atlas AI interface or within Microsoft Teams and SharePoint.
Knowledge Management
Atlas enhances knowledge management by enabling employees to capture, classify, find, and share knowledge efficiently. It uses AI to make contextual knowledge accessible, reducing the time spent searching for information. This feature ensures that workers can focus on their core tasks while having the necessary information at their fingertips.
Content Contribution
Any employee with the appropriate permissions can contribute to the organization’s collective knowledge using an intuitive step-by-step wizard. This process includes pre-configured content types and automatic tagging, making it easy to add new content and keep it organized.
Collaboration
Atlas integrates intranet, collaboration, and knowledge management into a single platform. It simplifies the Microsoft Teams user experience, expanding its capabilities and increasing usage and adoption. This makes Teams a unified hub for both internal and external collaboration, securely connecting people across different boundaries.
Governance and Automation
The platform provides powerful governance functionality, enabling employees to self-serve while freeing up the internal IT team. It offers ongoing governance and analytics, ensuring secure and successful operational controls, including cost and usage controls for Generative AI.
Contextual Relevance
Atlas enhances its AI assistant with advanced contextual understanding. This ensures that the AI delivers relevant and authoritative content, aligning with the organization’s policies and needs. This contextual relevance is crucial for future agentic AI assistants and is a key focus area for ClearPeople in their collaboration with Microsoft.
Unified View and Consolidation
Atlas brings coherence to the thousands of collaboration spaces and content scattered across Microsoft 365 and other systems. It consolidates technology into a single platform, providing a unified view of all content and making it easily accessible to all employees.
Preparation for AI
The platform helps organizations prepare for AI by providing structure and governance to their data. It ensures that people can safely engage with AI in accordance with organizational policies, making the transition to AI-driven processes smoother and more controlled.
Benefits
- Efficiency: Atlas automates many tasks, such as data cleaning and report generation, allowing employees to focus on more critical tasks.
- Accessibility: It makes knowledge accessible to all employees, reducing the time spent searching for information.
- Governance: The platform provides secure and controlled access to AI, ensuring that organizational policies are adhered to.
- Engagement: Atlas increases employee engagement by providing the tools and information needed to handle challenges effectively.
Overall, Atlas by ClearPeople is a comprehensive solution that leverages AI to enhance knowledge management, collaboration, and governance within Microsoft 365, making it an invaluable tool for modern organizations.
ClearPeople - Performance and Accuracy
Performance
Atlas by ClearPeople is integrated with Microsoft 365 and leverages Generative AI to enhance knowledge management and employee interactions. Here are some performance highlights:Integration and Accessibility
Atlas seamlessly integrates with Microsoft 365 applications such as SharePoint and Teams, ensuring convenient access to up-to-date and authoritative sources of information directly from where employees work.Business Productivity
Atlas simplifies employee interactions with Generative AI, providing intuitive prompts and drawing upon “Knowledge Collections” to deliver precise and context-aware responses. This significantly increases business productivity by streamlining information retrieval and usage.Content Management
Atlas auto-tags content, making it instantly discoverable, and supports AI-powered document classification and entity extraction using Microsoft Syntex models. This enhances the overall information and knowledge management capabilities within the organization.Accuracy
The accuracy of Atlas is supported by several features:Contextual Input
Atlas ensures AI prompts are equipped with the most reliable and contextual input, raising the accuracy and dependability of AI-generated content. This is achieved through its dynamic creation and maintenance of “Knowledge Collections” from organizational data repositories.Authoritative Knowledge
Atlas helps define authoritative knowledge from diverse content sources, ensuring that the information provided is accurate and dependable. This is particularly useful for delivering precise and context-aware responses to employee and customer queries.Integration with Microsoft AI Tools
The deep integration with Microsoft AI tools, including Machine Learning (ML) and Natural Language Processing (NLP), further enhances the accuracy of the information provided by Atlas.Limitations or Areas for Improvement
While the provided information highlights the strengths of Atlas, there are a few potential areas to consider for improvement:Customization for Non-Technical Users
Although Atlas integrates well with Microsoft 365, there might be a learning curve for non-technical users to fully utilize its features. Ensuring that the interface is user-friendly for all levels of technical proficiency could be an area for improvement.Scalability and Adaptability
While Atlas is highly effective within the Microsoft ecosystem, its adaptability to other platforms or ecosystems might be limited. Expanding its compatibility could enhance its utility for a broader range of organizations.Conclusion
In summary, ClearPeople’s Atlas demonstrates strong performance and accuracy in knowledge management and employee interactions, particularly within the Microsoft 365 ecosystem. However, addressing potential user interface complexities and expanding its compatibility with other platforms could further enhance its value. ClearPeople - Pricing and Plans
Pricing Structure for ClearPeople’s Atlas
Subscription Basis
Atlas is purchased on a subscription basis with a minimum commitment of 12 months. Longer terms are also available.
Pricing Tiers
- Standard Subscription:
- The base subscription starts at USD 2,500 per month.
- This includes access to the top-rated intelligent knowledge platform for Microsoft 365, training, and comprehensive product support.
- Atlas is best suited for organizations with at least 250 employees.
Features
- General Features:
- Access to the intelligent knowledge platform.
- Training and comprehensive product support.
- Regular updates with new features inspired by customer feedback.
Discounts and Special Considerations
- Volume-Based Pricing:
- Available upon request for larger organizations or those requiring more extensive use.
- Sector-Specific Discounts:
- Discounts are offered to public healthcare organizations, approved national or international charities, and not-for-profits.
No Free Option
There is no free plan available for the Atlas platform. Users must purchase a subscription to access the features and services provided.
For more detailed pricing and to get a quote, users are advised to complete the ‘Get a quote’ form on the ClearPeople website.
ClearPeople - Integration and Compatibility
ClearPeople’s Atlas Intelligent Knowledge Platform
ClearPeople’s Atlas Intelligent Knowledge Platform is highly integrated and compatible across various Microsoft 365 tools and other enterprise systems, making it a versatile solution for organizations.
Integration with Microsoft 365
Atlas seamlessly integrates with Microsoft 365 applications such as SharePoint, Microsoft Teams, and Outlook. It centralizes and auto-classifies information from multiple repositories, providing a unified platform where users can access relevant information exactly where they need it.
SharePoint
Atlas can be integrated into SharePoint sites, allowing users to access curated knowledge directly from within SharePoint. It also enables the retrofitting of existing SharePoint sites to bring them into the governed content scope.
Microsoft Teams
Atlas enhances the Microsoft Teams user experience by simplifying the interface and expanding its capabilities. It turns Teams into a unified hub for both internal and external collaboration, and users can access Atlas Knowledge Collections directly from Teams.
Outlook
Atlas offers integration capabilities so that users can access curated knowledge directly from Outlook, ensuring that employees have the information they need without leaving their email client.
AI and Generative AI Compatibility
Atlas is compatible with Microsoft 365 Copilot, which is powered by AI models like OpenAI’s ChatGPT-4 and Microsoft’s Prometheus model. This integration allows employees to access credible knowledge sources through AI assistant experiences, whether via Atlas AI or Microsoft 365 Copilot.
Enterprise Search and Collaboration
The platform provides enterprise search capabilities, allowing users to find what they need quickly from across Microsoft 365 and other enterprise repositories from a single place. It also facilitates seamless collaboration by enabling the secure sharing of documents, updates, and case information in real-time.
Governance and Analytics
Atlas includes powerful governance functionality, which allows for self-service creation, management, and maintenance of workspaces across Atlas, Microsoft 365, and Teams. It also offers continuous governance and analytics for secure and cost-effective Generative AI deployment and operation, including permissions-based AI usage, cost controls, and user action logging.
Custom Integrations
Atlas provides API capabilities, enabling organizations to integrate the platform with custom-built solutions or other third-party applications like Salesforce. This flexibility ensures that Atlas can be adapted to fit the specific needs of various organizations.
Conclusion
In summary, ClearPeople’s Atlas Intelligent Knowledge Platform is highly integrated with Microsoft 365 tools and other enterprise systems, offering a comprehensive solution for knowledge management, collaboration, and AI-driven insights. Its compatibility across different platforms and devices makes it a valuable asset for organizations seeking to optimize their digital workplaces.
ClearPeople - Customer Support and Resources
ClearPeople Customer Support Overview
ClearPeople, the company behind the Atlas product, offers a comprehensive range of customer support options and additional resources to ensure a smooth and efficient experience for its users.
Support Hours and Contact
Customer support is available from 09:00 to 17:30 UK time, with the option for extended hours by arrangement. Users can contact the support team directly for any enquiries or assistance needs.
Support Team
The support team at ClearPeople is known for its comprehensive technical knowledge and outstanding service management. They maintain regular communication with clients, keeping them informed, collecting feedback, and refining processes to continually improve the support experience.
Knowledge Base
ClearPeople provides an updated knowledge base that includes information on their products, such as Atlas and Microsoft Office 365. This resource helps users find solutions quickly and efficiently. If additional help is needed, users can submit a support request.
Training and Resources
The company offers a structured and modular training program through their digital training platform, which is always available to users. This is particularly helpful for new hires and ensures that all team members are well-equipped to use the Atlas platform effectively.
Community Engagement
Users can access a comprehensive knowledge base, forum, and feedback hub, allowing them to be part of a community that shares ideas and best practices. This community engagement helps in resolving issues and improving overall user experience.
AI-Driven Capabilities
For users of the Atlas product, ClearPeople provides AI-powered capabilities integrated with Microsoft 365 tools. This includes features like Microsoft 365 Copilot, ChatGPT, and Machine Learning with Viva Topics. The Atlas platform automates data preparation, ensures secure and governed AI usage, and provides end-to-end control over AI prompts and usage analytics.
Personalized Support
ClearPeople emphasizes personalized support and guidance, recognizing that each client has unique needs. Their customer success managers are involved from day one of the deployment process and continue to support clients post-implementation, ensuring the successful integration of the Atlas platform.
Conclusion
By combining these support options and resources, ClearPeople ensures that users of their Atlas product have the tools and assistance they need to maximize the benefits of their AI-driven solutions.
ClearPeople - Pros and Cons
AI-Driven Product Category Overview
Based on the information provided and the sources available, there is no specific data on the AI-driven product category of ClearPeople from the given links or the website itself. Here are some general pros and cons of AI analytics tools that could be relevant, but it is important to note that these are not specific to ClearPeople:
Pros
- Efficiency and Time-Saving: AI analytics tools can significantly streamline data analysis, reducing the time spent on manual data gathering, reporting, and analysis. This can save labor costs and free up team members to focus on high-level strategies.
- Actionable Insights: AI tools can quickly transform raw data into valuable insights, helping in generating actionable reports and improving client results.
- Cost-Effectiveness: AI tools can be more cost-effective compared to hiring human analysts, especially for simpler tasks and large-scale content generation.
- Improved SEO: AI can help in optimizing content for search engines by suggesting relevant keywords and improving the overall SEO strategy.
Cons
- Initial Investment: While AI tools can save money in the long run, there is often an initial investment required to implement and learn the new technology.
- Data Quality Issues: AI tools are only as good as the data they are fed. Poor-quality or outdated data can lead to unreliable insights.
- Lack of Human Touch: AI tools lack the critical thinking capabilities of humans and require human interpretation to ensure the insights make sense within the context of the client’s goals.
- Potential Biases: AI algorithms can incorporate biases from the data they are trained on, which can lead to unfair outcomes if not carefully managed.
- Human Editing Required: AI-generated content often requires human review to ensure quality, accuracy, and to fix any inconsistencies.
Conclusion
Since there is no specific information available on ClearPeople’s AI-driven product, these points are general and based on the pros and cons of AI analytics tools in general. For accurate and detailed information about ClearPeople’s product, it would be best to consult their official website or contact their customer support directly.
ClearPeople - Comparison with Competitors
ClearPeople Atlas
- Integration with Microsoft 365: Atlas is deeply integrated with Microsoft 365, enhancing the capabilities of Microsoft Teams and other Microsoft tools. It provides a unified view of all collaboration spaces and content, making it easier for employees to find the information they need.
- AI-Powered Knowledge Management: Atlas uses AI to deliver authoritative content governance, ensuring that employees access credible sources of knowledge. It also offers ‘in-context’ knowledge copilot experiences, providing relevant information precisely when needed.
- Governance and Analytics: Atlas stands out with its strong governance capabilities, including access controls, user request limits, and detailed logging of user actions. This ensures secure and successful operational controls of Generative AI, including cost and usage controls.
- Customization and Automation: Atlas allows for deep customization options and automation, enabling employees to self-serve and freeing up the internal IT team. It also integrates with tools like Power Automate to extend its functionalities.
Alternatives and Competitors
Microsoft Teams
While Microsoft Teams is a powerful collaboration tool, it lacks the comprehensive knowledge management and AI governance features that Atlas provides. Atlas essentially enhances Microsoft Teams by adding structure and governance to the data and collaboration processes.
Zoho Workplace
Zoho Workplace offers a suite of collaboration tools but does not have the same level of AI-driven knowledge management as Atlas. Zoho Workplace is more focused on general collaboration and productivity rather than AI-enhanced knowledge governance.
Miro
Miro is a collaborative whiteboard platform that, while excellent for brainstorming and project planning, does not offer the same level of AI-driven knowledge management or integration with Microsoft 365 as Atlas.
IBM Notes
IBM Notes is an older collaboration platform that lacks the modern AI capabilities and Microsoft 365 integration that Atlas provides. It is more focused on traditional email and collaboration features.
Unique Features of ClearPeople Atlas
- Unified Knowledge Platform: Atlas brings together disparate knowledge bases into a single, authoritative source of truth, which is a unique feature compared to other collaboration tools.
- Contextual Knowledge Copilot: The ‘in-context’ knowledge copilot experiences provided by Atlas are highly beneficial, delivering relevant information precisely when and where it is needed.
- Comprehensive Governance: The robust governance capabilities, including permissions management and detailed analytics, set Atlas apart from other tools in terms of security and operational control.
In summary, ClearPeople’s Atlas Intelligent Knowledge Platform is distinguished by its deep integration with Microsoft 365, AI-powered knowledge management, and strong governance features. While alternatives like Microsoft Teams, Zoho Workplace, and Miro offer various collaboration tools, they do not match the comprehensive AI-driven knowledge management and governance capabilities of Atlas.
ClearPeople - Frequently Asked Questions
Frequently Asked Questions about ClearPeople’s Atlas Product
What is ClearPeople Atlas and what does it do?
ClearPeople Atlas is a digital workspace platform specifically designed for Microsoft 365. It serves as a central hub that enhances communication, collaboration, and access to knowledge within an organization. Atlas integrates seamlessly with the entire Microsoft 365 suite, including Microsoft Teams, SharePoint, and other Office apps, to revolutionize how tasks are completed and increase user productivity.
What are the key features of ClearPeople Atlas?
The top features of ClearPeople Atlas include workflow management, surveys and feedback, idea management, event calendars, collaboration tools, audit trails, archiving, and advanced search capabilities. Additionally, Atlas leverages AI through Microsoft 365 Copilot, ChatGPT, Machine Learning with Viva Topics, and Azure OpenAI to create and maintain ‘Knowledge Collections’ and provide precise and context-aware responses.
How does ClearPeople Atlas integrate with Microsoft 365?
ClearPeople Atlas is fully integrated with the Microsoft 365 suite. It supports all Microsoft 365 Copilot features and can be accessed directly from Microsoft Teams, SharePoint, and other Office apps. This integration allows users to work more efficiently and effectively, leveraging AI tools like Machine Learning and Natural Language Processing to enhance their work experience.
What kind of AI capabilities does ClearPeople Atlas offer?
ClearPeople Atlas includes several AI-powered capabilities, such as the use of Microsoft 365 Copilot, ChatGPT, and Machine Learning with Viva Topics. It creates and maintains ‘Knowledge Collections’ that employees can query using Generative AI prompts, ensuring accurate and contextual responses. Atlas also auto-tags content, provides AI-powered document classification, and supports entity extraction with Microsoft Syntex models.
How much does ClearPeople Atlas cost?
ClearPeople Atlas subscriptions start at USD 2,500 per month, with a minimum commitment of 12 months. Volume-based pricing is available upon request. The pricing includes access to the intelligent knowledge platform, training, and comprehensive product support.
Is ClearPeople Atlas suitable for all business sizes?
ClearPeople Atlas is best suited for organizations that employ at least 250 people. It is designed to help larger businesses and enterprises realize the full value of their Microsoft 365 investment.
Does ClearPeople Atlas offer a free trial or customization options?
Currently, ClearPeople Atlas does not offer trial access or customization options. However, potential users can explore its capabilities through product demos, feature guides, and customer reviews.
How does ClearPeople Atlas handle search and information retrieval?
ClearPeople Atlas combines Microsoft 365 search capabilities with its unique Information Architecture (IA) and taxonomy. This allows for a consolidated and aggregated search experience that surfaces content across thousands of Microsoft Teams, SharePoint sites, and other Microsoft 365 repositories. Users can also extend search to external sources and databases, with all results delivered in a single place.
Are there any special discounts available for certain types of organizations?
Yes, ClearPeople offers discounts to public healthcare organizations, approved national or international charities, and not-for-profit organizations.
Can ClearPeople Atlas be accessed on mobile devices?
Yes, ClearPeople Atlas can be accessed through mobile browsers, ensuring users can work efficiently on various devices.
What kind of support does ClearPeople offer for Atlas?
ClearPeople provides several support options for Atlas, including email, phone, live support, training, and ticket support. This ensures that users have multiple channels to get help when needed.