HelpOnClick - Detailed Review

Website Tools

HelpOnClick Website
HelpOnClick - Detailed Review Contents
    Add a header to begin generating the table of contents

    HelpOnClick - Product Overview



    HelpOnClick Overview

    HelpOnClick is a cloud-based live chat and help desk solution designed to enhance communication between businesses and their website visitors. Here’s a brief overview of its primary function, target audience, and key features:

    Primary Function

    HelpOnClick’s main purpose is to facilitate real-time communication between businesses and their customers through live chat, helping to convert website visitors into paying customers and improve customer satisfaction.

    Target Audience

    HelpOnClick serves a wide range of businesses, including freelancers, startups, small to medium-sized enterprises (SMEs), and larger organizations. It is suitable for any business looking to improve customer engagement and support.

    Key Features



    Live Chat Support

    Live Chat Support: Allows immediate communication with customers through live chat, enabling proactive engagement and conversion of visitors into customers.

    Real-Time Traffic Monitoring

    Real-Time Traffic Monitoring: Provides a real-time view of website traffic, helping businesses to identify and engage with potential customers.

    Virtual Agent

    Virtual Agent: Features a 24/7 chatbot that can assist customers when human operators are offline, ensuring continuous support without additional costs.

    Multi-Language Support

    Multi-Language Support: Supports communication in 20 different languages, making it accessible to a global audience.

    Customizable Chat Window

    Customizable Chat Window: Allows businesses to customize the chat window to match their website’s branding using HTML design templates.

    Social Media Integration

    Social Media Integration: Integrates with social media platforms, such as Facebook, to enable customer contact through various channels.

    Advanced Reporting

    Advanced Reporting: Offers detailed and comprehensive reports to track progress and success, helping businesses set and achieve goals.

    Help Desk System

    Help Desk System: Includes a help desk system for managing customer inquiries, generating reports, and collaborating as a team.

    Integration with Other Systems

    Integration with Other Systems: Seamlessly integrates with various systems, including CRM, help desk systems, Gmail, Google Analytics, and popular e-commerce platforms like WordPress, Magento, and BigCommerce. Overall, HelpOnClick is a versatile and cost-effective solution that helps businesses strengthen their communication with customers and enhance their overall customer service experience.

    HelpOnClick - User Interface and Experience



    User Interface Overview

    The user interface of HelpOnClick is crafted to be intuitive and user-friendly, making it accessible for a wide range of users, from small businesses to large enterprises.



    Ease of Use

    HelpOnClick boasts a simple and easy setup process, often completed within just 5 minutes through a straightforward copy-and-paste installation. The interface is designed to be easy to use, with a focus on simplicity and clarity. Users can quickly access key features such as real-time traffic monitoring, live chat, and virtual chat assistance without needing extensive technical knowledge.



    Customization

    The platform allows for significant customization to fit the look and feel of the user’s website. This includes customizable chat icons, texts, and the ability to apply different settings and templates on multiple websites from a single account. Users can also customize the helpdesk section using HTML design templates, ensuring that the chat interface aligns with their company’s brand and marketing strategy.



    Multi-Platform Support

    HelpOnClick offers applications for both desktop and mobile devices, including iOS and Android, ensuring that users can manage and engage with customers from various platforms. This multi-platform support enhances the overall usability and flexibility of the tool.



    Integration and Features

    The interface integrates seamlessly with various third-party applications, including major CRM systems, help desks, e-commerce platforms, and social media. This integration is reflected in the user interface through features like automated invitation rules, advanced reporting, and social media integration, which are all easily accessible and manageable.



    Real-Time Interactions

    The real-time chatting feature allows for immediate interactions with website visitors, which is facilitated by a clear and intuitive chat window. Users can communicate with customers in multiple languages, further enhancing the user experience.



    Reporting and Analytics

    The interface includes advanced statistics and reporting tools, providing users with valuable insights into their customer interactions. This data is presented in a clear and understandable format, helping users to make informed decisions and improve their customer service.



    User Experience

    Overall, the user experience of HelpOnClick is positive due to its intuitive design and ease of use. The platform ensures that users can quickly and efficiently engage with their customers, which helps in building trust and confidence. The fast response times and seamless interaction process contribute to a positive experience for both the business operators and their customers.



    Conclusion

    In summary, HelpOnClick’s user interface is designed to be user-friendly, highly customizable, and integrated with various tools to enhance customer engagement and service efficiency.

    HelpOnClick Website

    HelpOnClick - Key Features and Functionality



    HelpOnClick Overview

    HelpOnClick is a comprehensive live chat and help desk solution that offers a range of features to enhance customer service and engagement. Here are the main features and how they function, including any AI integration:

    Real-Time Traffic Monitoring

    HelpOnClick allows users to monitor website traffic in real-time, enabling them to identify and engage with visitors who may need assistance. This feature helps in proactive customer service and can be set up quickly with a simple HTML code paste on the website.

    Live Chat and Proactive Chat Invitations

    The software provides real-time consumer-facing chat capabilities, allowing operators to engage with customers directly on the website. Advanced automated invitation rules can be set up to invite visitors to chat based on predefined criteria, such as the amount of time spent on the site or specific pages visited.

    Virtual Assistant (AI-Driven)

    HelpOnClick includes a virtual assistant that uses AI to respond to customer inquiries automatically. This feature leverages a knowledge base to provide prompt and accurate responses, helping to reduce the workload on human support agents and ensure 24/7 customer support.

    Multi-Language Support

    The software supports multiple languages, allowing businesses to communicate with customers in their preferred language. This feature is particularly useful for international businesses and enhances the overall customer experience.

    Customizable Chat Widget and Branding

    Users can customize the chat widget to match their website’s design and branding. This includes using HTML design templates to ensure the chat interface aligns with the company’s brand and marketing strategy.

    Mobile Access and Apps

    HelpOnClick offers native applications for iOS and Android devices, enabling support teams to provide assistance from anywhere. The software is also compatible with various operating systems and web browsers.

    Third-Party Integrations

    The software integrates with a wide range of applications, including e-commerce platforms (like Shopify, WooCommerce), CRM systems (like Zoho CRM, Salesforce), and help desk solutions (like Freshdesk, Zendesk). These integrations help streamline customer service operations and enhance data consistency.

    File Sharing and Chat History

    HelpOnClick allows for file sharing during chat sessions, which can be useful for providing documentation or other resources to customers. The software also keeps a record of chat history, enabling support teams to review past interactions and improve their service.

    Reporting and Analytics

    The software provides advanced reporting features, including agent performance reports and interaction tracking. These reports help businesses analyze customer behavior and improve their support strategies.

    Chat Routing and Transfers

    HelpOnClick includes features for chat routing and transfers, ensuring that customer inquiries are directed to the most appropriate support agents. This helps in efficient issue resolution and better customer satisfaction.

    Offline Messaging and Pre/Post Chat Forms

    When support agents are offline, the software allows customers to leave messages through an offline form. Additionally, pre-chat forms can be used to gather customer information before the chat begins, and post-chat surveys can be sent to gather feedback.

    Security and Compliance

    HelpOnClick ensures secure communication with SSL encryption, protecting customer data and maintaining compliance with security standards.

    AI Integration

    While the primary AI integration in HelpOnClick is through the virtual assistant, which automatically responds to customer inquiries using a knowledge base, the software does not currently include advanced AI features like intent detection or personalized response suggestions as seen in other platforms like Helpshift.

    Conclusion

    In summary, HelpOnClick is a versatile live chat and help desk solution that leverages AI through its virtual assistant to enhance customer service. Its range of features, including real-time traffic monitoring, customizable chat widgets, and extensive integrations, make it a valuable tool for businesses aiming to improve customer engagement and support.

    HelpOnClick - Performance and Accuracy



    Performance of HelpOnClick

    HelpOnClick is a cloud-based live chat and help desk solution that generally receives positive feedback for its performance, particularly for smaller to medium-sized businesses.

    Strengths:

    • Ease of Use: Users praise HelpOnClick for its easy-to-use interface and simple installation process. It is user-friendly for both the support team and the customers, making it efficient for addressing customer queries on live chat.
    • Customization: The software offers flexible options to customize the chat, allowing businesses to align it with their brand and marketing strategies. It also integrates well with various website development platforms and content management systems like WooCommerce, OpenCart, and Magento.
    • Customer Support: Many users appreciate the helpful and reliable customer support provided by HelpOnClick, although some have noted occasional delays in response times.
    • Features: HelpOnClick includes real-time traffic monitoring, automated invitation, archiving capabilities, and the ability to communicate with customers in 20 languages. It also supports web and mobile apps, and social media integration.


    Limitations and Areas for Improvement:

    • Customization Limitations: For larger teams or those seeking more advanced features, HelpOnClick may fall short. There are limitations in chat functionalities customization and a lack of new options for agent dashboards.
    • Scalability: The free plan does not offer greater scalability, which can be a significant drawback for businesses looking to grow. The paid plans, while affordable, may still lack the advanced features needed for larger operations.
    • Performance Issues: Some users have reported that the software can be slow in functionality, which can delay communication and impact customer service efficiency.
    • Reporting Features: There is a suggestion that HelpOnClick’s reporting features could be more robust to provide better insights into customer interactions and support performance.
    • Automation and Integration: While HelpOnClick offers some automation features, it could benefit from more advanced automation tools, especially for integrating with CRM systems like Zoho and Salesforce. Some users have expressed dissatisfaction with the proactive support for such integrations.


    Accuracy



    Data Collection and Automation:

    HelpOnClick accurately collects visitor data such as location and browser information, which helps in forming personalized and meaningful interactions with customers. However, the accuracy of automated responses and data collection depends on the setup and customization of the system.

    Customer Interaction:

    The software is effective in addressing customer queries efficiently, which is a key aspect of its accuracy. It helps in resolving issues promptly, thereby improving customer satisfaction. However, the accuracy of responses can be impacted by the occasional slow response times and the need for more advanced features in handling complex queries.

    Areas for Improvement

    • Enhanced Automation: Incorporating more advanced AI-driven automation could help in deflecting routine queries and freeing up human agents for more complex issues. This would improve both efficiency and customer satisfaction.
    • Improved Reporting: Enhancing the reporting features would provide better insights into customer interactions, helping businesses to identify areas of improvement and optimize their customer service strategies.
    • Better Integration: Improving the integration with CRM systems and other business tools would streamline processes and reduce the workload on support teams.
    • Performance Optimization: Addressing the occasional slow performance issues would ensure that customer interactions are always timely and efficient.
    Overall, HelpOnClick is a solid choice for smaller to medium-sized businesses looking for a user-friendly live chat solution, but it may require additional features and improvements to fully meet the needs of larger or more complex operations.

    HelpOnClick Website

    HelpOnClick - Pricing and Plans



    HelpOnClick Pricing Plans

    HelpOnClick offers a variety of pricing plans for its live chat and help desk services, each with distinct features to cater to different business needs.



    Live Chat Plans



    Free Plan

    • Cost: $0.00 per agent/month
    • Features: 100 chats per month, 1 operator, 1 department, 1 website, and 30 days of chat history.


    Silver Plan

    • Cost: $12.99 per agent/month
    • Features: 300 chats per month, unlimited operators, 3 departments, 1 website, and 90 days of chat history.


    Gold Plan

    • Cost: $19.99 per agent/month
    • Features: Unlimited chats, unlimited operators, unlimited departments, 5 websites, and lifetime chat history. Additionally, this plan includes a Virtual Agent.


    Platinum Plan

    • Cost: $49.99 per agent/month
    • Features: Unlimited chats, unlimited operators, unlimited departments, 10 websites, and lifetime chat history. This plan also includes a Virtual Agent.


    Help Desk Plan

    • Cost: $2.00 per month per employee
    • Features: Simple and affordable pricing with no hidden fees. Discounts are available for quarterly and yearly plans.


    Additional Features and Options

    • Annual Pricing: If paid annually, the live chat Starter Pack starts at $7.20/month per user, and the Advanced version starts at $11.40/month per user.
    • Trials: A 30-day trial for the live chat software and a 14-day trial for the help desk software are available, with no credit card required.
    • Payment Options: Various payment options are available, including monthly, quarterly, and yearly subscriptions. Discounts are offered for prepaid accounts.
    • Refund Policy: A 14-day money back guarantee is available, and refunds can be requested for downtime exceeding 30 minutes, up to 100% of the monthly license fee.


    Key Features Across Plans

    • Real-time Chatting: Available across all plans, allowing real-time communication with website and Facebook page visitors.
    • Advanced Automated Invitation Rules: To engage customers proactively.
    • Integration: With numerous e-commerce systems, CRM, help desks, and CMS.
    • Advanced Statistics and Reporting: For insightful data analysis.
    • Web, Desktop & Mobile Interfaces: Along with SMS chatting for versatile communication.
    • Virtual Agent: Available in higher plans for offline and busy hours.

    HelpOnClick’s pricing structure is designed to be simple and affordable, with clear pricing and no hidden fees, making it a viable option for businesses of various sizes.

    HelpOnClick - Integration and Compatibility



    HelpOnClick Overview

    HelpOnClick is a versatile live chat and help desk solution that offers extensive integration and compatibility features, making it a useful tool for various business needs.



    Integrations

    HelpOnClick integrates with a wide range of applications and systems, including:

    • E-commerce platforms: Shopify, WooCommerce, BigCommerce, PrestaShop, Magento, ZenCart, X-Cart, and more.
    • Content Management Systems (CMS): WordPress, Joomla, Drupal, and others.
    • CRM and Help Desk Systems: Zoho CRM, Freshdesk, Zendesk Suite, HappyFox Help Desk, and more.
    • Social Media and Analytics: Facebook, Twitter, Google Analytics 360, and Gmail.
    • Other Tools: Integration with tools like Salesforce Sales Cloud, Highrise, and various other business applications is also supported.


    Compatibility Across Platforms and Devices

    HelpOnClick is highly compatible across different platforms and devices:

    • Web Browsers: It works seamlessly with various web browsers, ensuring accessibility from any device with an internet connection.
    • Desktop Applications: Available as Windows and Mac applications, providing desktop tray notifications for new messages and chats.
    • Mobile Devices: Native applications for iOS and Android devices allow operators to manage chats on the go.
    • Multiple Websites and Departments: HelpOnClick can be integrated into multiple websites and departments, enabling operators to provide assistance from a single account while applying different settings and templates for each website.


    Additional Features

    • Virtual Assistant and Facebook Integration: The software includes a 24/7 Virtual Agent feature and integration with Facebook pages, allowing customers to contact representatives directly from the company’s Facebook fan page.
    • API Availability: HelpOnClick offers an API for further customization and integration with other tools, enabling automation of workflows without requiring coding.


    Conclusion

    Overall, HelpOnClick’s extensive integration capabilities and cross-platform compatibility make it a flexible and effective solution for businesses looking to enhance their customer service and engagement.

    HelpOnClick Website

    HelpOnClick - Customer Support and Resources



    Customer Support



    Support Channels

  • HelpOnClick provides customer support through multiple channels. Users can reach out via email or phone for assistance, although some users have noted that support is not available through live chat itself, but rather through these other methods.


    • Team Reliability

  • The customer support team is generally praised for being helpful and reliable, with many users appreciating the prompt and effective support they receive.


    • Additional Resources



    Knowledge Base

  • Knowledge Base: HelpOnClick has a comprehensive Knowledge Base that includes various guides and instructions. This resource covers topics such as the basics of cron jobs, control panel specific instructions, and manual setup, among others.


    • Customization and Integration

  • Customization and Integration: Users can customize the helpdesk section to match their company’s brand and marketing using HTML design templates. The software also offers third-party integration capabilities, which can be useful for integrating with other business tools.


    • Reporting and Analytics

  • Reporting and Analytics: HelpOnClick provides advanced reporting features, although some users have suggested that these could be more robust. These reports help in analyzing customer interactions and improving support processes.


    • Automated Features

  • Automated Features: The software includes automated invitation and archiving capabilities, as well as real-time traffic monitoring. It also supports virtual agents and social media integration, enhancing the overall customer support experience.


    • User Interface and Ease of Use

  • The interface of HelpOnClick is praised for being easy to use and set up. Users appreciate the simplicity and flexibility of the live chat features, which make it easier to address customer queries efficiently.


    • Training and Feedback

  • While there isn’t specific information on formal training courses provided by HelpOnClick, users often mention that the customer support team helps them understand the features better. Additionally, the software allows for canned responses to be set up, which aids in quickly answering customer queries.
    • Overall, HelpOnClick offers a well-rounded set of support options and resources, making it easier for businesses to manage their customer interactions effectively.

    HelpOnClick - Pros and Cons



    Advantages of HelpOnClick

    HelpOnClick offers several significant advantages that make it a valuable tool for businesses, particularly small and medium-sized enterprises:

    Ease of Use and Setup

  • Setting up HelpOnClick on your website is straightforward and quick, requiring only a few minutes and a simple copy-paste of HTML code.


    • Customization

  • The chat widget can be customized to match the look and feel of your website, ensuring a seamless integration.


    • Real-Time Support

  • HelpOnClick provides real-time visitor monitoring, allowing you to track who is on your website and what they are doing. This feature enables proactive chat invitations to engage potential customers.


    • 24/7 Support

  • The Virtual Agent feature offers 24/7 support, even when human operators are offline, ensuring continuous customer assistance without additional costs.


    • Multi-Language Support

  • The software supports multiple languages, making it accessible to a broader audience.


    • Mobile and Integration Capabilities

  • HelpOnClick has a mobile app and supports integrations with various platforms, including WordPress, Joomla, Drupal, and popular e-commerce systems like Magento and BigCommerce. It also integrates with CRM and help desk systems, as well as social media platforms like Facebook and Twitter.


    • Reporting and Analytics

  • The software provides agent performance reports, chat history, and visitor tracking, which help in evaluating customer service effectiveness and improving strategies.


    • Cost-Effective

  • HelpOnClick offers competitive pricing plans, making it a cost-effective solution for small and medium businesses. It includes a free plan and various paid plans with different features and pricing cycles.


    • Disadvantages of HelpOnClick

    While HelpOnClick has many benefits, there are also some drawbacks to consider:

    Customer Service Issues

  • Some users have reported slow or unresponsive customer service from HelpOnClick, which can be problematic given the nature of the product as a live chat solution.


    • Compatibility Issues

  • There have been reports of compatibility issues, particularly with Google Chrome, where users can only use the software effectively with Microsoft Edge.


    • User Interface

  • Some users have suggested that the user interface could be improved for smoother usage, although it is generally considered easy to use.


    • Limited Insights

  • Users have expressed a desire for more detailed insights into how visitors navigate the site when they leave messages, which could help in better serving customers.


    • CRM Integration Limitations

  • There are some limitations noted with CRM integrations, though the specifics are not fully detailed in the available reviews.
    • By considering these pros and cons, businesses can make an informed decision about whether HelpOnClick aligns with their needs and expectations.

    HelpOnClick Website

    HelpOnClick - Comparison with Competitors



    HelpOnClick Key Features

    • HelpOnClick is a live chat software that enables real-time customer support.
    • It offers features such as co-browsing, in-app messaging, and lead development.
    • It integrates with various platforms to enhance customer engagement and support.


    Competitors and Alternatives



    Intercom

    • Intercom is often highlighted as a top alternative to HelpOnClick. It is known for its AI-first customer service approach, which includes instant resolution of support queries, actionable insights, and a seamlessly integrated help center. Intercom also enhances agent productivity and offers omnichannel support.


    Zoho Desk

    • Zoho Desk is another strong competitor, offering a comprehensive help desk solution with features like ticket management, a knowledge base, and integration with other Zoho apps. It is known for its ease of use and robust customer support tools.


    Zendesk Support Suite

    • Zendesk provides a suite of tools for customer support, including live chat, ticketing systems, and a knowledge base. It is highly customizable and integrates well with other business applications.


    Salesforce Service Cloud

    • Salesforce Service Cloud offers a 360-degree view of customers, agent productivity tools, and advanced analytics. It is part of the broader Salesforce platform, making it highly integrable with other Salesforce tools.


    Nuance, VirtualSpirits, and Voicera

    • In the virtual agent category, HelpOnClick competes with Nuance, VirtualSpirits, and Voicera. These platforms focus on automated customer support and virtual agents, with Nuance and VirtualSpirits holding significant market shares.


    Unique Features of HelpOnClick

    • Co-Browsing: HelpOnClick allows support agents to co-browse with customers, which can be particularly useful for resolving complex issues.
    • In-App Messaging: It supports in-app messaging, enabling businesses to engage with customers directly within their applications.
    • Lead Development: HelpOnClick includes tools for lead development, helping businesses capture and nurture potential customers.


    Potential Alternatives

    • ActiveCampaign: Known for its marketing automation and customer support capabilities, ActiveCampaign can be a good fit for businesses needing integrated marketing and support tools.
    • Freshdesk: This cloud-based helpdesk software streamlines customer conversations across multiple channels, including email and phone, and offers over 150 integrations.


    Conclusion

    HelpOnClick is a solid choice for live chat and customer support, but it’s essential to evaluate its features against those of its competitors to find the best fit for your business needs. Intercom, Zoho Desk, Zendesk Support Suite, and Salesforce Service Cloud offer strong alternatives with advanced AI-driven customer service capabilities. If you’re specifically looking for virtual agent solutions, Nuance, VirtualSpirits, and Voicera are worth considering.

    HelpOnClick - Frequently Asked Questions



    Frequently Asked Questions about HelpOnClick



    What is HelpOnClick and what does it offer?

    HelpOnClick is a live chat and help desk software designed for small and midsize businesses. It provides real-time chatting with website and Facebook page visitors, advanced automated invitation rules, and integration with multiple websites and departments. It also includes features like mobile access, chat history, and virtual assistants.

    How do I set up HelpOnClick on my website?

    Setting up HelpOnClick on your website is straightforward and does not require any programming skills. You can install the live chat by simply copying and pasting a code snippet into your website. This process can be completed in less than 5 minutes.

    What are the pricing plans for HelpOnClick?

    HelpOnClick offers several pricing plans for both live chat and help desk services.

    Live Chat:
    • Free: $0.00 per agent/month with 100 chats per month, 1 operator, 1 department, and 1 website.
    • Silver: $12.99 per agent/month with 300 chats per month, unlimited operators, 3 departments, and 1 website.
    • Gold: $19.99 per agent/month with unlimited chats, unlimited operators, unlimited departments, and 5 websites.
    • Platinum: $49.99 per agent/month with unlimited chats, unlimited operators, unlimited departments, and 10 websites.


    Help Desk:
    • $2.00 per month per employee, with discounts available for quarterly and yearly plans.


    Does HelpOnClick offer a free trial?

    Yes, HelpOnClick provides a free trial for both its live chat and help desk services. The live chat software offers a 30-day trial, and the help desk software offers a 14-day trial, both without requiring a credit card.

    Can I customize the appearance of HelpOnClick on my website?

    Yes, HelpOnClick allows for extensive customization to match the look and feel of your website. You can customize the design, add pre-chat fields, consent messages, and more to ensure the live chat integrates seamlessly with your site.

    Does HelpOnClick support mobile devices?

    Yes, HelpOnClick provides native applications for both iOS and Android devices, allowing operators to manage chats and provide customer support from their mobile devices.

    What features does the Virtual Assistant in HelpOnClick offer?

    The Virtual Assistant in HelpOnClick provides instant replies to customers’ questions based on a knowledge base. This feature is particularly useful when operators are not available, ensuring continuous customer support.

    Can HelpOnClick be integrated with other tools and platforms?

    Yes, HelpOnClick supports integration with various tools and platforms, including help desks, social media, and other third-party services. It also offers API integration for further customization.

    Are there any long-term contracts or hidden costs with HelpOnClick?

    No, there are no long-term contracts or hidden costs with HelpOnClick. You can cancel the service at any time, and the pricing is clear and transparent before any purchase. Billing is automatic based on your chosen subscription type.

    How does HelpOnClick help in improving customer service and sales?

    HelpOnClick helps in improving customer service by enabling real-time interactions with visitors, providing personalized engagement, and reducing service costs. It also helps in boosting conversions by ensuring that customers do not leave without a purchase, thanks to proactive chat invitations and instant support.

    HelpOnClick Website

    HelpOnClick - Conclusion and Recommendation



    Final Assessment of HelpOnClick

    HelpOnClick is a versatile and user-friendly live chat and help desk solution that caters to businesses of all sizes, including freelancers, small, midsize, and large enterprises. Here’s a comprehensive overview of its benefits and who would benefit most from using it.

    Key Features



    Real-Time Communication

    HelpOnClick allows for instant messaging and real-time traffic monitoring, enabling businesses to engage with website visitors promptly.

    Customization

    The software offers customizable chat widgets, pre-chat fields, and consent messages, ensuring the chat interface aligns with the company’s brand.

    Mobile and Social Media Integration

    It supports mobile apps for iOS and Android, as well as integration with social media platforms like Facebook and Twitter.

    Automated Tools

    Features include virtual agents for automated replies, proactive chat invitations, and automated routing.

    Analytics and Reporting

    HelpOnClick provides comprehensive chat reports, visitor statistics, and agent performance analysis to help optimize customer service strategies.

    Pricing Plans

    HelpOnClick offers several pricing plans to suit different business needs:

    Starter Plan

    $12 per user/month, limited to 100 chats/month, 5 departments, and 1 website.

    Advanced Plan

    $19 per month, with unlimited chats, departments, and support for up to 5 websites, including a virtual agent.

    Other Plans

    There are also Silver, Gold, and Platinum plans with varying features and pricing, although these may vary slightly depending on the source.

    Who Would Benefit Most

    HelpOnClick is particularly beneficial for:

    E-commerce Businesses

    By providing real-time customer support, businesses can increase conversions and improve customer satisfaction.

    Small and Midsize Businesses

    The moderate pricing and ease of setup make it an attractive option for smaller businesses looking to enhance their customer service.

    Freelancers and Large Enterprises

    The scalability of the software, with support for multiple websites and departments, makes it suitable for a wide range of business sizes.

    Overall Recommendation

    HelpOnClick is a solid choice for businesses seeking to improve their customer service and engagement through live chat. Here are some key reasons to consider it:

    Ease of Setup

    The software is easy to install with a simple copy-and-paste setup, requiring no programming skills.

    Customization and Integration

    It offers extensive customization options and integrates with a wide range of platforms, including popular CRM systems and e-commerce tools.

    Cost-Effective

    The pricing plans are competitive, especially for small and midsize businesses, and there is a free trial available to test the software. In summary, HelpOnClick is a reliable and feature-rich live chat solution that can significantly enhance customer engagement and service for businesses across various sectors. Its ease of use, customization options, and affordable pricing make it a worthwhile investment for any business looking to improve its customer interaction.

    HelpOnClick Website
    Back to Detailed Reviews Main Page
    Scroll to Top