Stella Connect - Detailed Review
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Stella Connect - Product Overview
Introduction to Medallia Agent Connect (formerly Stella Connect)
Medallia Agent Connect, previously known as Stella Connect, is a customer feedback and performance management tool that is now part of the Medallia Experience Cloud. Here’s a brief overview of its primary function, target audience, and key features.
Primary Function
Medallia Agent Connect is a customer experience management solution that helps customer service teams improve their performance and customer satisfaction. It achieves this by collecting and analyzing customer feedback in real-time, providing actionable insights to agents and their managers.
Target Audience
This platform serves a wide range of businesses, including startups, small and medium-sized businesses (SMBs), mid-market companies, and enterprises. It is particularly useful for virtual call center teams, customer service departments, and any organization that relies heavily on frontline employees to interact with customers.
Key Features
Real-Time Feedback
Collects customer feedback immediately after service interactions, which can include photos and bios of agents to humanize the experience.
Customer Satisfaction Surveys
Automatically triggers CSAT surveys via email or SMS to gather feedback while the experience is still fresh for customers.
Performance Analytics
Provides detailed performance metrics and analytics to help managers identify coaching opportunities and track agent and team performance.
Coaching Tools
Offers micro-coaching moments based on real-time feedback, helping agents improve their performance instantly.
Recognition and Rewards
Allows customers to suggest rewards for agents who perform well, boosting employee morale and engagement.
Integration With CRM
Seamlessly integrates with CRM systems and other tools like Gladly to enhance QA data and agent performance tracking.
Customizable Dashboards
Provides agents and managers with personalized dashboards to view customer ratings, feedback, and reward votes in real-time.
Gamification and Peer Reviews
Includes features like agent leaderboards and peer reviews to foster a competitive and supportive team environment.
Automated Workflows
Enables the creation of automated workflows to streamline the feedback and coaching process.
By leveraging these features, Medallia Agent Connect helps organizations improve service quality, boost employee morale, and drive continuous improvement through actionable data and engaging user experiences.
Stella Connect - User Interface and Experience
User Interface Overview
The user interface of Stella Connect is designed with a focus on ease of use and clarity, making it accessible and intuitive for its users.
Ease of Use
Users have praised the interface for its simplicity and ease of navigation. The UI is described as “easy to look at and understand”, indicating that the layout and design are straightforward and user-friendly. This simplicity helps in reducing the learning curve, allowing users to quickly get accustomed to the platform.
User Experience
The overall user experience is positive, with many users expressing satisfaction with the platform. Users appreciate the ability to track their progress and see customer satisfaction metrics clearly. For instance, users can see how satisfied clients are with their services and compare their current performance with previous months.
Feedback and Analytics
Stella Connect provides real-time feedback streams, dashboards, and performance leaderboards, which are highly valued by users. These features enable agents, managers, and QA teams to receive immediate feedback from customers, allowing for prompt action and improvement. The platform also supports delivering surveys with company branding in multiple languages, adding to its versatility.
Integration and Context
The platform integrates seamlessly with other tools like Freshservice and Freshsales, allowing for automatic feedback requests and linking customer feedback directly to service tickets or sales activities. This integration provides deeper, more actionable context, enhancing the user experience by making feedback more relevant and useful.
Service Recovery
Stella Connect also includes a service recovery workflow, which helps in addressing and resolving negative customer experiences promptly. This feature is particularly appreciated as it enables teams to respond and recover from subpar service interactions effectively.
Conclusion
In summary, Stella Connect’s user interface is praised for its ease of use, clear design, and the valuable insights it provides through real-time feedback and analytics. The platform’s integration capabilities and service recovery features further enhance the overall user experience.
Stella Connect - Key Features and Functionality
Stella Connect Overview
Stella Connect, a product by Medallia, is a comprehensive platform focused on customer feedback, quality management, and coaching for contact center teams. Here are the main features and how they work:Real-Time Customer Feedback
Stella Connect collects customer feedback immediately after a conversation ends and shares it directly with agents and team leads in real-time. This constant stream of feedback helps drive agent engagement, motivation, and visibility.Agent-Level Feedback and Coaching
The platform allows customers to rate agents, leave comments, suggest rewards, or make recommendations for improvement. This feedback is shared with agents, managers, and QA teams via streams, dashboards, and performance leaderboards. This real-time feedback enables high-impact coaching and QA programs, which can significantly improve agent performance and customer satisfaction.Service Recovery
When a customer leaves negative feedback, Stella Connect flags it, enabling team leads to recover poor interactions. This involves re-surveying the customer and measuring sentiment to ensure issues are resolved and customers are retained.Integration Capabilities
Stella Connect integrates seamlessly with various platforms such as Kustomer, Freshservice, and other tools. For example, the integration with Freshservice allows for automatic feedback requests after tickets are closed, passing interaction tags into Stella Connect, and linking customer feedback directly to service tickets. This integration enhances the context and actionability of the feedback.Rewards and Recognition
Through its integration with Snappy Gifts, Stella Connect enables companies to launch rewards programs for customer service agents directly within the platform. Customers can take an active role in rewarding agents, and managers can fulfill gifts on demand, boosting agent motivation and company culture.Gamified and Humanized Feedback Requests
Stella Connect uses gamified and humanized feedback requests to delight customers and generate high response rates, often up to 50%. This approach ensures that the feedback received is valuable and actionable for improving agent performance.Multi-Language Support and Branding
The platform supports delivering surveys with company branding in multiple languages, ensuring that the feedback process aligns with the company’s identity and reaches a diverse customer base.Automated Workflows
Stella Connect allows for the creation of automated workflows, such as setting up rules for when feedback requests should be sent and excluding certain interactions. This automation streamlines the feedback collection process and ensures it is integrated smoothly into existing service channels.AI Integration
While the specific AI components of Stella Connect are not explicitly detailed, the platform’s ability to collect, analyze, and distribute real-time feedback suggests a level of automation and data processing that likely involves AI. For instance, the real-time flagging of negative feedback and the automated workflows indicate that the platform leverages data analytics and automation to enhance its functionality. Overall, Stella Connect is a powerful tool for contact centers, focusing on agent engagement, customer satisfaction, and service recovery through real-time feedback and integrated workflows. Stella Connect - Performance and Accuracy
Evaluating Stella Connect
Evaluating the performance and accuracy of Stella Connect, a product within the Medallia suite, reveals several key strengths and some areas for potential improvement.
Performance
Stella Connect is highly effective in engaging customers and gathering feedback. Here are some notable performance aspects:
High Response Rates
Stella Connect’s feedback requests are designed to be engaging, with response rates ranging from 40-60%. This is achieved through humanized feedback requests that include photographs and brief bios of the customer service staff, making the interaction more personal.
Real-Time Feedback
The platform provides real-time customer feedback, which is crucial for immediate coaching and performance evaluation. This real-time visibility helps in identifying areas for improvement and delivering on-the-spot microcoaching.
Integration and Automation
Stella Connect integrates seamlessly with major CRM platforms like Zendesk, Freshservice, and Gorgias. This integration allows for automated feedback requests, tagging interactions, and linking feedback to specific tickets, enhancing the efficiency of the QA process.
Agent Engagement and Retention
By focusing on people rather than just processes, Stella Connect helps in reducing high attrition rates in contact centers. It drives agent happiness through recognition, rewards, and friendly competition via leaderboards, which can significantly reduce operational costs and improve the customer experience.
Accuracy
The accuracy of Stella Connect is supported by several features:
Granular Insights
The platform provides granular insights into service performance through customizable dashboards. This allows users to recognize trends and improve customer service experiences based on accurate and detailed data.
Agent-Level Feedback
Stella Connect captures agent-level performance insights, enabling managers to focus on tactical day-to-day performance evaluation and informed coaching. This feedback is tied back to specific interactions, making it more actionable.
Quality Assurance
The platform streamlines and enhances the QA process by automating the distribution of feedback and scores to agents. This has led to significant efficiency gains, such as auditing a higher percentage of service interactions with the same team size.
Limitations and Areas for Improvement
While Stella Connect is highly effective, there are a few areas where it could be improved:
Manual Processes Reduction
Although Stella Connect automates many processes, some users may still find certain aspects manual, such as setting up integrations or defining rules for feedback requests. Simplifying these setup processes could further enhance user experience.
Customization
While the platform offers customizable dashboards, some users might find the need for more extensive customization options to better fit their specific business needs.
Scalability
As with any software, ensuring that Stella Connect scales efficiently with growing teams and increasing volumes of feedback is crucial. Continuous monitoring and optimization of the platform’s performance as it grows is necessary.
In summary, Stella Connect performs well in terms of engagement and accuracy, particularly through its real-time feedback mechanisms, high response rates, and integration capabilities. However, there is always room for improvement, especially in simplifying setup processes and ensuring scalability.
Stella Connect - Pricing and Plans
Pricing Plans
Medallia Agent Connect offers several pricing plans, each with a different set of features to cater to various business needs.Support Only (Team) Plan
- Cost: $19 per agent/month, billed annually.
- Features:
- Email and social media support
- Web widget and mobile SDK
- Pre-defined business rules
- Essentials card
- Interaction history
Suite Team Plan
- Cost: $49 per agent/month, billed annually.
- Features:
- Industry-leading ticketing system
- Messaging across web, mobile, and social
- Email, voice, SMS, and live chat support
- Help center – single
- Easy-to-set up automations and workflows
- AI-powered automated answers (up to 50)
- Unified agent workspace
- Out-of-the-box reporting and analytics
- Data and file storage (standard)
- Over 1,000 prebuilt integrations
- Robust APIs (standard rate limit)
- Online, email, and phone support
- Onboarding and adoption guidance
Suite Growth Plan
- Cost: $79 per agent/month, billed annually.
- Features:
- All features of the Suite Team plan, plus:
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses (up to 50)
- Service Level Agreement (SLA) management
- Multilingual support and content
Suite Pro Plan
- Cost: $99 per agent/month, billed annually.
- Features:
- All features included in the Suite Growth plan, plus:
- Conversation routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- HIPAA compliance
- Events Connector for Amazon Web Services
Additional Features and Integrations
Regardless of the plan, Medallia Agent Connect offers several key features and integrations, including:- Feedback management and customer satisfaction (CSAT) tracking
- Quality assurance (QA) and performance metrics
- Automated workflows and employee coaching tools
- Integrations with platforms like Salesforce, Zendesk, Slack, and Google Sheets
No Free Options
There is no indication of any free plans or trials available for Medallia Agent Connect. The pricing is based on a subscription model with different tiers to suit various business requirements. If you need more detailed information or specific customization options, it is recommended to contact the Medallia team directly to discuss your needs and pricing. Stella Connect - Integration and Compatibility
Stella Connect Overview
Stella Connect, a product by Medallia, is a comprehensive platform for customer feedback, quality management, and coaching, specifically tailored for contact center teams. Here’s how it integrates with other tools and its compatibility across various platforms and devices:
Integration with Customer Service Platforms
Stella Connect seamlessly integrates with several customer service and contact center platforms. For instance, it integrates with Gorgias, allowing you to set predefined rules to automatically send feedback requests after tickets are solved. This integration also enables you to include Gorgias tags in Medallia Agent Connect, link customer feedback directly to Gorgias tickets, and import Gorgias tickets for QA reviews.
Similarly, Stella Connect integrates with Kustomer, facilitating the collection of customer feedback immediately after conversations and sharing it directly with agents and team leads in real-time. This integration helps in streamlining QA processes, delivering coaching, and implementing service recovery programs.
Compatibility with Various Tools and Services
Stella Connect is compatible with a range of tools and services, enhancing its versatility and utility. Here are some examples:
- Dixa: Stella Connect integrates with Dixa, a customer service software that unifies voice, email, chat, and messaging apps, enabling more meaningful customer interactions.
- Zoho Directory: It can also integrate with Zoho Directory for identity and access management, enhancing security and user convenience.
- Pathlight: Stella Connect works with Pathlight, which helps in creating metric-driven workflows and providing individual coaching, all while integrating seamlessly with other applications like Salesforce and Zendesk.
Integration Ecosystem
Medallia, the parent company of Stella Connect, has a flexible and open API framework that allows for easy integration with various technologies. This includes integrations with analytics and segmentation tools, split testing platforms, direct feedback systems, and business solutions such as Slack, Invoca, and BI tools.
Real-Time Feedback and Coaching
One of the key features of Stella Connect is its ability to provide real-time customer feedback and coaching. This is achieved through its integration with service, messaging, and reporting platforms, ensuring that agents receive immediate feedback and can self-correct or seek help proactively.
Cross-Platform Compatibility
Stella Connect is designed to be easily integrated with existing tech stacks, making it compatible across different service, messaging, and reporting platforms. This ensures that work-from-anywhere teams can stay connected through role-specific dashboards and transparent feedback mechanisms.
Conclusion
In summary, Stella Connect offers a wide range of integrations with various customer service platforms, tools, and services, making it highly compatible and versatile for different operational needs. Its real-time feedback and coaching capabilities, coupled with its ease of integration, make it a valuable asset for contact center teams.
Stella Connect - Customer Support and Resources
Stella Connect Overview
Stella Connect, a customer feedback, quality management, and coaching platform by Medallia, offers several comprehensive customer support options and additional resources that are crucial for enhancing agent performance and customer satisfaction.
Real-Time Customer Feedback
Stella Connect collects customer feedback immediately after a conversation, which is then shared directly with agents and team leads in real-time. This constant stream of feedback helps drive agent engagement, motivation, and visibility, ensuring that agents are informed and can act promptly on customer insights.
Service Recovery
For instances of poor service, Stella Connect flags negative feedback and enables team leads to initiate service recovery. This involves reaching out to customers, addressing their concerns, and measuring the impact of these recovery efforts through follow-up surveys. This process helps in retaining customers and improving overall customer satisfaction.
Streamlined QA Process
The platform automates the quality assurance (QA) process by retrieving and assigning QA reviews from omni-channel conversations. You can fully customize your scorecard, use auto-fail questions, weight scoring on a per-section basis, and categorize questions into sections. This automation saves time and makes the QA process more actionable and efficient.
Personalized Coaching
Stella Connect provides a dedicated meeting management space for coaching sessions. This space allows you to focus on key metrics, utilize past QA reviews and customer feedback, track trends, and set follow-up tasks. This personalized coaching helps in upskilling agents and celebrating their successes, ensuring they perform at their best.
Role-Specific Dashboards
The platform offers role-specific dashboards that keep work-from-anywhere teams connected. These dashboards provide transparent feedback and personalized coaching, giving agents the tools they need to self-correct and proactively seek help when necessary.
Integration and Customization
Stella Connect allows for seamless integration with other platforms, such as Kustomer and Gladly. This integration enables automatic triggering of CSAT surveys and enhances QA data by pulling agent-level performance data. Developers can also create custom integrations using extensive documentation and resources provided by Medallia.
Additional Resources
Medallia provides extensive documentation and resources for developers to create best-in-class experiences. Additionally, there are guides and PDF resources available that detail how to create a customer service career path and how to measure and improve customer satisfaction metrics using Stella Connect.
These features and resources ensure that customer service teams are well-equipped to handle customer interactions effectively, improve agent performance, and enhance overall customer satisfaction.
Stella Connect - Pros and Cons
Advantages of Medallia Agent Connect (formerly Stella Connect)
Medallia Agent Connect offers several key advantages that make it a valuable tool for customer service teams:
Real-Time Feedback and Performance Tracking
The platform provides real-time customer feedback, allowing agents to see their performance metrics, including QA scores, customer surveys, and coaching sessions, all in one place. This real-time transparency helps agents self-correct and improve their performance.
Enhanced Customer Satisfaction
It significantly improves customer satisfaction survey response rates, with some users reporting an increase from 11% to over 45%. This is achieved through easy-to-use surveys and a more engaging interaction between agents and customers.
Personalized Coaching and Recognition
The tool offers personalized coaching, recognition, and rewards based on customer feedback. This helps in boosting employee morale and motivating agents to deliver exceptional customer experiences.
Comprehensive Performance Analytics
Medallia Agent Connect includes features like agent leaderboards, performance analytics, and quality assurance tools. These help managers gain visibility into agent performance and compare metrics such as CSAT, FCR, and CES across individual agents and teams.
Integration with Other Tools
The platform integrates with various third-party applications, including CRM systems like Salesforce, Zendesk, Slack, and more. This integration enables seamless communication and data exchange, enhancing overall efficiency.
User-Friendly Interface
Users appreciate the easy-to-use interface, which makes it simple for both agents and customers to interact with the system. The platform is also lightweight and easy to set up.
Automated Workflows and Service Recovery
Medallia Agent Connect allows for automated workflows and service recovery processes, enabling teams to respond and recover from negative feedback effectively.
Disadvantages of Medallia Agent Connect
While Medallia Agent Connect is highly regarded, there are some areas where it falls short:
Limited QA Functionality
Some users have noted that the QA functionality, although useful, is limited compared to other dedicated QA platforms. However, the developers are working on adding more features to address this.
Glitches and Technical Issues
There have been reports of occasional glitches, such as issues with ranking and loading data, though these are not widespread.
Separate Email for Review Requests
Some users have mentioned that review requests are sent in a separate email from the customer service response, which can lead to negative feedback if the timing is not aligned properly.
Customization Limitations
There are some limitations in terms of personalization and user profile editing, with some users suggesting that these features need to be updated for better customization options.
Overall, Medallia Agent Connect is a powerful tool for managing customer feedback, agent performance, and quality assurance, but it does have some areas where it could be improved.
Stella Connect - Comparison with Competitors
Comparison of Medallia Agent Connect with Other Products
To compare Medallia Agent Connect (formerly Stella Connect) with other products in its category, it’s important to clarify that Medallia Agent Connect is not a website builder but a customer service and feedback management platform. Here’s how it stands out and how it compares to other similar tools:
Unique Features of Medallia Agent Connect
- Integrated Feedback and QA: Medallia Agent Connect uniquely integrates customer feedback, quality assurance (QA), and coaching on a single platform. This allows managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.
- Performance Metrics and Analytics: The platform offers comprehensive analytics, including customer satisfaction (CSAT) scores, first contact resolution (FCR), customer effort score (CES), and transactional NPS. It also features an employee leaderboard to compare agent performance.
- Third-Party Integrations: Medallia Agent Connect integrates with various third-party platforms such as Slack, Talkdesk, Salesforce, Zendesk, Google Sheets, Helpshift, Intercom, and Kustomer, enhancing its functionality and connectivity.
- Employee Engagement and Coaching: The platform focuses on employee engagement by providing agents with real-time customer feedback, which motivates them to improve their performance. It also includes tools for in-the-moment coaching and employee reward programs.
Comparison with Similar Products
QuestionPro
While QuestionPro is primarily a survey and feedback management tool, it lacks the integrated QA and coaching features that Medallia Agent Connect offers. However, QuestionPro excels in survey format, content, logic, and reporting, making it a strong alternative for organizations focusing heavily on surveys.
Other Customer Feedback and QA Tools
Other tools like Freshdesk, Zendesk, and Salesforce Service Cloud offer customer service and feedback management capabilities but may not integrate QA and coaching as seamlessly as Medallia Agent Connect. These platforms often require additional modules or integrations to achieve similar functionality.
Potential Alternatives
- Freshdesk: Known for its customer service and helpdesk features, Freshdesk offers strong ticketing and issue resolution capabilities but may require additional integrations for comprehensive QA and coaching.
- Zendesk: Zendesk provides a robust customer service platform with strong analytics and reporting. However, it might not offer the same level of integration between customer feedback, QA, and coaching as Medallia Agent Connect.
- Salesforce Service Cloud: This platform offers a wide range of customer service features, including analytics and reporting. While it can be customized to include QA and coaching, it may not be as streamlined as Medallia Agent Connect for these specific functions.
In summary, Medallia Agent Connect stands out for its integrated approach to customer feedback, QA, and coaching, making it a valuable tool for customer service teams looking to enhance agent performance and customer satisfaction. However, other tools like QuestionPro, Freshdesk, and Zendesk can be considered based on specific organizational needs and priorities.
Stella Connect - Frequently Asked Questions
Frequently Asked Questions about Stella Connect
What is Stella Connect?
Stella Connect is a customer feedback and performance management tool that helps teams improve service quality through real-time insights, personalized coaching, and recognition. It is part of the Medallia suite of products and is specifically designed for customer experience teams.What are the key features of Stella Connect?
Stella Connect offers several key features, including real-time feedback, customer satisfaction surveys, agent leaderboards, performance analytics, quality assurance, coaching tools, recognition and rewards, customizable surveys, integration with CRM systems, service recovery, agent profiles, team performance tracking, customizable dashboards, mobile access, gamification, peer reviews, automated workflows, sentiment analysis, and survey templates.What types of businesses does Stella Connect serve?
Stella Connect serves a wide range of businesses, including startups, small and medium-sized businesses (SMBs), mid-market companies, and enterprises.Does Stella Connect offer a free plan or trial?
No, Stella Connect does not offer a free plan or trial. However, you can connect with experts to get the best quote for your business.What are the pricing plans for Stella Connect?
The pricing for Stella Connect is structured into different plans, but the specific details provided in the sources are more aligned with Medallia Agent Connect. Here are the plans for Medallia Agent Connect, which may reflect similar pricing structures:- Support Only (Team): $19 per agent/month, billed annually.
- Suite Team: $49 per agent/month, billed annually.
- Suite Growth: $79 per agent/month, billed annually.
- Suite Pro: $99 per agent/month, billed annually.
What type of customer support is available from Stella Connect?
Stella Connect provides various support options, including online, email, and phone support. Additionally, it offers onboarding and adoption guidance to help users get started effectively.How does Stella Connect enhance customer service?
Stella Connect enhances customer service by sending feedback requests to customers after every service interaction, which includes photos and bios of agents to humanize the experience. It also captures real-time feedback and suggests areas for improvement, creating micro-coaching moments and highlighting performance issues. This helps in driving higher agent engagement and customer satisfaction.Can Stella Connect integrate with other systems?
Yes, Stella Connect can integrate with CRM systems and other software, providing a seamless experience for managing customer interactions and feedback.What role does gamification play in Stella Connect?
Gamification in Stella Connect helps apply video game mechanics to the work environment, promoting better collaboration and engagement among agents. Features like leaderboards and rewards contribute to this aspect.How does Stella Connect support performance management?
Stella Connect supports performance management by providing real-time performance analytics, agent profiles, and team performance tracking. It also offers coaching tools and recognition programs to help agents improve their performance and align with company goals.Who are the primary competitors of Stella Connect?
The primary competitors of Stella Connect include EveryoneSocial, Jalapeno, and WeSpire. These platforms offer similar features and functionalities in the customer feedback and performance management space. Stella Connect - Conclusion and Recommendation
Final Assessment of Stella Connect
Stella Connect, a product now integrated into Medallia’s Contact Center Suite, is a powerful customer feedback and performance management tool that offers a wide range of features to enhance service quality, boost employee morale, and drive continuous improvement.
Key Features and Benefits
- Real-Time Feedback: Stella Connect collects customer feedback immediately after service interactions, ensuring timely and relevant insights. This feedback includes a photo and bio of the service agent, which humanizes the experience and increases response rates.
- Performance Analytics and Coaching: The platform provides agents with real-time access to their customer ratings, feedback, and reward votes. Managers can also track the performance of individual agents, teams, and departments through customizable dashboards.
- Recognition and Rewards: Stella Connect allows customers to suggest rewards for agents, and with the integration of Snappy Gifts, companies can easily launch rewards programs directly within the platform.
- Integration and Automation: The tool integrates with various CRM systems and offers automated workflows, making it easy to collect and act on customer feedback without slowing down agents.
Who Would Benefit Most
Stella Connect is particularly beneficial for businesses that rely heavily on customer service, including startups, small to medium-sized businesses (SMBs), mid-market companies, and enterprises across various industries such as e-commerce, education, and financial services.
User Experience and Engagement
The platform is designed to be user-friendly, with features like agent leaderboards, gamification, and peer reviews that enhance engagement and motivation among customer service agents. The real-time feedback and recognition tools help in creating a positive work culture and motivating agents to deliver exceptional customer experiences.
Overall Recommendation
Stella Connect is a valuable tool for any organization looking to improve customer service quality, agent performance, and overall customer satisfaction. Its ability to provide real-time feedback, personalized coaching, and recognition makes it an excellent choice for businesses aiming to enhance their service operations.
Given its comprehensive set of features, ease of use, and the ability to integrate with other systems, Stella Connect is highly recommended for companies seeking to leverage customer feedback to drive continuous improvement and boost employee morale. If you are in the market for a customer feedback and performance management solution that can provide actionable insights and engage your customer service team effectively, Stella Connect is definitely worth considering.