Tidio - Detailed Review
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Tidio - Product Overview
Introduction to Tidio
Tidio is an all-in-one customer service platform that combines live chat, chatbots, and other communication tools to enhance customer engagement and support. Here’s a breakdown of its primary function, target audience, and key features:
Primary Function
Tidio’s primary function is to facilitate real-time communication between businesses and their website visitors. It achieves this through its live chat and AI-driven chatbot solutions, allowing businesses to provide instant support and automate common customer inquiries.
Target Audience
Tidio is primarily targeted at small and medium-sized businesses (SMBs), including e-commerce businesses, service-based businesses, and website owners. These businesses benefit from Tidio’s affordable and easy-to-use solutions that help improve customer service without the need for a full-scale customer service team.
Key Features
- Live Chat Integration: Tidio enables real-time communication with website visitors, helping businesses assist and convert them effectively.
- Chatbot Automation: The platform uses AI, specifically its Lyro AI feature, to automate responses and engage users 24/7. This includes keyword and intent recognition, allowing the chatbot to train itself on your website data and documents.
- Flow Builder: Tidio offers a visual flow builder that is easy to use, allowing you to create custom chatbot dialogs with triggers, actions, and conditions. This tool is highly intuitive, with a drag-and-drop interface.
- Multi-channel Support: Tidio connects various communication platforms like email, live chat, and Messenger in one place, making it easier to manage customer interactions across different channels.
- Visitor Behavior Tracking: The platform monitors and analyzes how visitors interact with your website, providing valuable insights to optimize the user experience.
- Customizable Widgets: Businesses can personalize the chat widgets to match their brand’s style and aesthetics.
- Analytics and Reporting: Tidio provides analytics on chat metrics and customer satisfaction, helping businesses improve their service strategies.
Additional Features
- Proactive Engagement Triggers: Tidio can automatically initiate conversations based on specific user actions or time spent on the site.
- Seamless Integration: The platform integrates easily with popular e-commerce and CRM platforms, enhancing workflow efficiency.
- Mobile Management App: Tidio offers a mobile app that allows businesses to manage customer interactions on-the-go.
Overall, Tidio is a user-friendly and innovative platform that helps businesses streamline their customer service operations and improve customer engagement.
Tidio - User Interface and Experience
User Interface of Tidio
The user interface of Tidio is renowned for its simplicity and ease of use, making it an excellent choice for businesses of all sizes.Ease of Use
Tidio is highly praised for its user-friendly interface. Setting up the platform and creating a chatbot can be done in just a few minutes, thanks to a step-by-step setup process and an intuitive dashboard.- The dashboard is organized into several tabs, including Dashboard, Inbox, Lyro AI Chatbot, Flows, Campaigns, Customers, and Analytics, each providing clear and accessible functionality.
Interface Layout
The interface is structured to guide users through the setup and usage process seamlessly:- The Flow Builder is a key feature, allowing users to create custom chatbot dialogs using a visual flow builder. This involves dragging and dropping elements into a canvas, making it easy to define triggers, actions, and conditions for the chatbot flows.
- The Inbox tab centralizes all live chat communications, enabling real-time interaction with website visitors. This feature also includes the ability to forward chats to agents when needed.
Testing and Customization
Before publishing any new chatbot flows, users can test them to ensure everything works as intended. This testing feature helps in refining the chatbot’s interactions without affecting live operations.- While Tidio offers a range of elements for chatbot flows, such as sending images, quick replies, and buttons, it does lack some features like video, audio, and attachments. However, the available elements are sufficient for most use cases.
Analytics and Reporting
Tidio provides an analytics dashboard that offers valuable insights into customer interactions and behavior. This includes metrics on conversations, tickets, operators’ performance, customer intents, leads, and sales. The analytics are designed to be straightforward and easy to interpret, helping businesses optimize their service strategies.Mobile App
In addition to the web interface, Tidio offers a mobile app that allows agents to manage customer interactions on-the-go. This ensures continuous support and prevents missed messages or delayed notifications, although some users have reported occasional sync issues between the mobile and desktop versions.Overall User Experience
The overall user experience with Tidio is positive, with users appreciating its ease of use, great customer service, and the ability to automate common queries efficiently. The platform’s ability to provide 24/7 support through its chatbot feature is particularly beneficial, as it ensures that customer inquiries are handled promptly, even outside business hours. However, some users have noted a few limitations, such as the free plan being quite limited and the pricing structure becoming more expensive as the business grows. Additionally, new users might find the dashboard and settings slightly complex, leading to a steeper learning curve.Conclusion
In summary, Tidio’s user interface is designed to be easy to use, with a clear and organized layout that helps users set up and manage their chatbots and live chat features efficiently. While there are some minor drawbacks, the overall user experience is highly favorable. Tidio - Key Features and Functionality
Tidio Overview
Tidio is a comprehensive customer service platform that integrates live chat, AI-driven chatbots, and various other communication tools to enhance customer engagement and support. Here are the main features and how they work:Live Chat
Tidio’s live chat feature allows businesses to engage with website visitors in real-time. This tool enables immediate communication, helping to address customer queries and convert visitors into leads. The live chat is highly rated, with 94% of reviewers praising its effectiveness.AI-Powered Chatbots
Tidio uses AI to automate responses to common customer inquiries. These chatbots can operate 24/7, ensuring that customers receive immediate assistance even when human agents are unavailable. The chatbots can be customized to match the company’s branding and can collect contact information and answer questions automatically.Multi-Channel Support
Tidio integrates multiple communication channels, including live chat, email, social media, and messenger applications, into a single dashboard. This allows businesses to manage all customer interactions from one place, making it easier to track and respond to customer queries across different platforms.Automation Flows
Tidio enables businesses to set up automated workflows based on visitor behavior. For example, businesses can initiate conversations automatically when a visitor spends a certain amount of time on the website or visits specific pages. This proactive engagement helps in capturing leads and improving customer satisfaction.Customization
The platform offers extensive customization options, allowing businesses to personalize the look and feel of the chat widgets to match their brand. This includes customizing chat colors, text, logos, and branding, which is highly appreciated by users, with a 91% satisfaction rate.Analytics and Reporting
Tidio provides a detailed analytics dashboard that offers insights into chat metrics and customer behavior. This data helps businesses track important business metrics, analyze conversation performance, and optimize their communication strategies. The analytics feature is praised by 88% of reviewers.Knowledge Base
Tidio includes a knowledge base feature that serves as a repository of information for both customers and employees. This helps customers find answers to common questions on their own and provides employees with quick references during conversations. The knowledge base feature has an 87% satisfaction rate.Customer Profiles
The platform allows businesses to create detailed profiles for contacts and customers, which helps in personalizing interactions and improving customer service. This feature is appreciated by 89% of reviewers.Integration
Tidio integrates with various other customer service software, CRM systems, and applications, enhancing its functionality and support capabilities. This integration feature is mentioned positively in 89% of reviews.AI Integration with OpenAI and Zapier
Tidio can be integrated with OpenAI tools like GPT-4, DALL-E, and Whisper through Zapier. This integration allows for advanced automation, such as analyzing and responding to messages using GPT-4, generating images with DALL-E, and transcribing audio messages with Whisper. These integrations help in automating more complex tasks and enhancing the overall customer experience.Ticket and Case Management
Tidio includes a ticket and case management system that allows businesses to manage customer support requests efficiently. Features include ticket creation, automated responses, SLA management, and collaboration tools for customer service representatives. These features help in streamlining the support process and ensuring timely responses to customer issues.Notifications and In-App Messaging
The platform provides notification features that keep both customers and agents informed about ongoing conversations. Additionally, Tidio supports in-app messaging, enabling live chat within applications for customer support. These features ensure seamless communication and are highly rated by users.Conclusion
Overall, Tidio’s combination of live chat, AI-driven chatbots, multi-channel support, and advanced analytics makes it a powerful tool for enhancing customer engagement and support. Tidio - Performance and Accuracy
Performance
Tidio is praised for its live chat software and the integration of AI chatbots, particularly the Lyro AI chatbot, which automates responses to common inquiries effectively. The platform combines live chat and automation in a user-friendly manner, allowing businesses to communicate with customers in real time while saving time.
However, there are some performance issues to consider:
- The mobile app can be slow to load and may experience connectivity issues with the desktop version, leading to missed messages or delayed notifications.
- The platform requires a stable internet connection for optimal performance, which can be a drawback for some users.
- Handling a high volume of messages from various channels can be overwhelming without proper workflow automation.
Accuracy and Automation
Tidio’s Lyro AI chatbot is capable of handling a wide range of questions with a human-like touch, especially in lead qualification and routine issue resolution. However, it has limitations when dealing with more complex or unexpected queries, necessitating human intervention.
- The chatbot’s effectiveness is heavily dependent on the quality of the training data, which requires thoughtful setup to ensure optimal performance.
- While the chatbot is good for basic queries, it may struggle with specialized or difficult questions, which can result in a delay for the customer as the conversation is transferred to a human agent.
Analytics and Reporting
Tidio has made significant improvements in its analytics and reporting features. The AI Help Desk comes with advanced analytics that provide clear, actionable insights. This includes features like trend tracking, mode-specific metrics, and an information hierarchy that helps in diagnosing problems and making informed adjustments.
However, some users have noted that more advanced analytics and reporting features are only available in higher-tier plans, which can be a limitation for businesses needing detailed data analysis.
Integration and Customization
Tidio integrates with several platforms, including Shopify, and offers integration via Zapier for connecting to various other programs. However, it lacks direct integrations with specific CRM and CMS systems, which can complicate achieving a seamless workflow.
- The level of customization, especially for chatbot sequences, is limited by the pre-set templates, which may not be sufficient for all business models.
- The platform does not support a wide range of social media platforms beyond Messenger and Instagram, limiting the scope of customer engagement.
Areas for Improvement
- Integration Capabilities: Tidio needs to improve its integration capabilities, especially with CRM and CMS systems, to ensure a smoother workflow without relying heavily on third-party applications like Zapier.
- Chatbot Customization: Enhancing the chatbot builder to allow for more complex and customizable conversation flows would improve the overall customer interaction experience.
- Advanced Features in Lower Plans: Making more advanced features, such as detailed analytics and multi-channel automation, available in lower-tier plans could make the platform more cost-effective for a broader range of businesses.
- Social Media Support: Expanding support for more social media platforms would help businesses engage with a wider audience and capitalize on marketing opportunities through these channels.
In summary, while Tidio offers strong live chat and AI chatbot capabilities, it faces challenges in areas such as integration, customization, and the availability of advanced features in lower plans. Addressing these limitations could significantly enhance its performance and accuracy in customer service and engagement.
Tidio - Pricing and Plans
Tidio Pricing Overview
Tidio, a leading live chat and chatbot tool, offers a versatile pricing structure to cater to various business needs. Here’s a detailed breakdown of their plans and features:
Free Plan
- This plan is free forever and does not require any payment details.
- It includes support for up to 2 operators (though some sources mention up to 10 live chat operators, the most consistent information indicates 2 operators).
- Features AI-supported chatbots and chatbot templates, along with a visual chatbot editor and chatbot metrics.
- Allows for 100 chatbot uses/unique reachable visitors per month.
- Offers unlimited live chats with no limit on the number of online chats.
- Integrates with eCommerce, email marketing, CRM, and helpdesk platforms like Shopify, Magento, WordPress, and Hubspot.
- Provides visitor details such as location and contact information.
- Includes a multilingual interface and mobile and desktop apps.
Paid Plans
The paid plans vary slightly depending on the source, but here is a consolidated view:
Starter/Communicator Plan
- This plan is suitable for beginners and small businesses.
- Price: Around $29/month (or $19/month in some sources).
- Features: Includes all features from the Free plan, plus:
- Increased chatbot triggers and access to all chatbot templates.
- Basic analytics and a live visitors list.
- Operating hours and live chat support.
- Up to 100 conversations via live chat/tickets.
Team/Growth Plan
- This is the most popular plan and is geared towards growing businesses.
- Price: Approximately $65.83/month when billed annually or $79/month for monthly billing.
- Alternatively, it can start at $59/month for the Growth plan.
- Features: Includes all features from the Starter plan, plus:
- Support for up to 5 operators (with the option to add more at an additional cost).
- Increased limit of 15,000 unique reachable visitors for chatbots.
- Option to remove Tidio branding for an extra fee.
- Quick responses, details of viewed pages, and notes to personalize communication.
Tidio Plan
- This plan is designed for larger businesses with specialized support needs.
- Price: Starting at $289/month, with annual discounts available (contact sales for custom pricing).
- Features: Includes all features from the Team plan, plus:
- Custom usage limitations.
- Dedicated support staff.
- Proactive recommendations.
- This plan is highly customizable to meet the specific needs of larger businesses.
Additional Features and Add-ons
- Tidio offers various add-ons to supplement their main plans, allowing businesses to scale their capabilities as needed. These add-ons can enhance AI knowledge, email marketing reach, and chatbot branding.
Billing and Trials
- Tidio offers both monthly and annual billing options, with discounts available for annual payments (including 2 months free if you opt for annual billing).
- A 7-day free trial is available for all paid plans, allowing you to test the premium features before committing to a plan.
Tidio - Integration and Compatibility
Tidio Overview
Tidio, an AI-driven customer service platform, boasts a wide range of integration capabilities and compatibility across various tools, platforms, and devices, making it a versatile solution for businesses.
Integrations
Tidio integrates seamlessly with numerous popular platforms and tools, enhancing its functionality and workflow efficiency. Here are some key integrations:
E-commerce Platforms
Tidio integrates with major e-commerce platforms such as Shopify, WordPress, and BigCommerce, allowing businesses to manage customer interactions directly within their online stores.
CRM Systems
It supports integrations with CRM systems like Zendesk Sell, Salesforce, and Agile CRM, enabling businesses to manage customer relationships more effectively.
Marketing Automation
Tidio can be integrated with marketing automation tools like Mailchimp, Klaviyo, ActiveCampaign, and Brevo, helping businesses to automate and personalize their marketing efforts.
Communication Channels
It connects with various communication channels including Facebook Messenger, Instagram, WhatsApp, and email, allowing businesses to engage with customers across multiple platforms.
Analytics and BI
Tidio integrates with Google Analytics, Google Tag Manager, and Zapier, providing businesses with valuable insights into customer interactions and behavior.
Customer Support
Integrations with Zendesk and other customer support tools enable businesses to manage and resolve customer requests efficiently.
Compatibility
Tidio is highly compatible across different devices and operating systems:
Operating Systems
It is supported on Windows, macOS, and Linux, ensuring that businesses can use it regardless of their operating system.
Devices
Tidio can be accessed via desktop and mobile browsers, and it also has dedicated mobile apps for iOS and Android, allowing for on-the-go management of customer interactions.
Languages
The platform supports multiple languages, including English, German, French, Italian, Portuguese (Brazil), and Spanish, making it accessible to a global audience.
API and Custom Integrations
For businesses with specific needs, Tidio offers API capabilities that allow for integrations with third-party applications. This flexibility ensures that Tidio can be adapted to work with almost any app available on the market, with the help of implementation specialists for the Premium plan.
Conclusion
In summary, Tidio’s extensive integration capabilities and broad compatibility make it a highly adaptable and effective tool for enhancing customer service and driving business growth across various platforms and devices.
Tidio - Customer Support and Resources
Tidio Customer Support Overview
Tidio offers a comprehensive suite of customer support options and additional resources, making it an invaluable tool for businesses aiming to enhance their customer service.AI-Powered Chatbots and Automation
Tidio’s AI, known as Lyro AI, plays a crucial role in automating routine customer inquiries. This AI can answer up to 90% of customer questions with high accuracy, ensuring customers receive immediate support 24/7. This automation helps in managing peak hours and overnight shifts, freeing human agents to focus on more complex and personalized interactions.Multi-Channel Support
Tidio integrates various communication channels, including live chat, email, and social media platforms like Instagram, WhatsApp, and Messenger. This allows businesses to manage all customer interactions from a single inbox, making it easier to respond to support forms, emails, live chats, and DMs without switching between different tabs.Live Chat and Real-Time Support
The platform features a live chat widget that enables real-time communication with website visitors. This widget is advanced yet lightweight and includes features such as canned responses, video calls, and order management. It also supports multiple languages, facilitating communication with international customers.Helpdesk and Ticketing System
Tidio’s Helpdesk system is designed to optimize customer support workflows. It allows businesses to manage customer queries efficiently by converting conversations into tickets. This system enables setting priorities for tickets based on SLA policies, assigning tickets to team members, and adding notes to improve communication among team members. It also supports omnichannel support, ensuring a seamless customer experience across different channels.Analytics and Reporting
Tidio provides detailed analytics through its dashboard, offering insights into key business metrics. These analytics help businesses track customer interactions and behavior, which is crucial for optimizing support strategies. For Plus or Premium users, custom analytics dashboards are available, designed to match specific business goals.Customization and Integration
While Tidio offers significant customization options for its chat widgets and chat flows, there are some limitations. However, it seamlessly integrates with popular ecommerce and CRM platforms, enhancing workflow efficiency. The platform also supports mobile management through its mobile app, allowing businesses to manage customer interactions on-the-go.Additional Resources
Tidio provides several additional resources to help businesses get started and optimize their use of the platform. These include a getting-started guide, mobile and desktop apps, and configurable notifications. Users can also access various tools and resources through the Tidio dashboard, such as setting up automatic responses and managing tickets effectively.Conclusion
In summary, Tidio’s customer support options are built around AI-driven automation, multi-channel integration, real-time support, and a comprehensive helpdesk system. The platform also offers valuable analytics and reporting tools, along with various resources to ensure businesses can maximize their use of the platform. Tidio - Pros and Cons
Pros of Tidio
Tidio offers several significant advantages that make it a valuable tool for small and medium businesses looking to enhance their customer service and sales through AI-driven chatbots and live chat features.
Ease of Use
Tidio is extremely user-friendly, allowing you to create a chatbot in just a few minutes. The platform provides a step-by-step setup and a drag-and-drop flow builder that makes it easy to design chatbot flows.
Live Chat and AI Features
Tidio combines live chat with AI features, such as Lyro, which can auto-answer questions, recognize keywords and intents, and handle more customer queries without the need for human intervention.
Multi-Channel Support
You can publish your chatbot on various platforms including websites, Facebook, Instagram, and WhatsApp, although there are some limitations in managing client chats on these platforms.
Customization and Automation
Tidio allows you to add unlimited custom fields and tags, use conditions in your chatbot flows, and automate FAQs, saving your agents time. You can also proactively send messages to visitors on your website.
Analytics and Reporting
The platform offers various analytics dashboards to monitor user behavior, track specific actions, and analyze the performance of your chatbot and live chat agents. This includes metrics like answer rates, conversation transfers, and time saved by using Lyro.
Integrations
Tidio integrates with several leading business applications such as Zendesk, Mailchimp, Google Analytics, Zapier, and Klaviyo, making it a versatile tool for managing multiple communication channels in one place.
Language Support
Tidio supports multiple languages including English, German, French, Italian, Portuguese (Brazil), and Spanish, which is beneficial for international businesses.
Cons of Tidio
Despite its many advantages, Tidio also has some notable disadvantages:
Limited Marketing on Social Media
Tidio does not offer marketing possibilities on Facebook, Instagram, and WhatsApp, which can be a significant limitation for businesses that rely heavily on these platforms.
Integration Limitations
You cannot integrate Tidio with other applications without using Zapier, which might add extra complexity and cost.
No Flow Analytics
Tidio lacks flow analytics, making it difficult to improve specific parts of your chatbot flows and optimize their performance.
Alert and Notification Issues
The platform does not quickly alert users when new conversations come in, which can lead to delayed responses and disappointed customers.
Multi-Chat Management
Operators are not notified when they respond to multiple chats from multiple windows, which can be inconvenient and lead to missed messages.
Cost and Scalability
The ‘Communicator plan’ starts at $18 per month, but costs can quickly add up with each new user. This can make Tidio overpriced for some businesses, especially those managing multiple e-commerce sites.
Language Assistance Limitations
Customers are unable to choose from a variety of language assistance alternatives, which can be a challenge for global businesses needing to support clients in their native languages.
Overall, Tidio is a powerful tool for businesses looking to automate customer service and enhance sales through AI-driven chatbots and live chat, but it comes with some limitations that need to be considered.
Tidio - Comparison with Competitors
When Comparing Tidio with Competitors
Unique Features of Tidio
- Lyro AI Chatbot: Tidio’s AI feature, Lyro, is highly praised for its ability to train on your own data, such as your website and documents, and provide 24/7 customer service. It includes keyword and intent recognition, allowing for more accurate and personalized responses.
- Ease of Use: Tidio is known for its intuitive interface and easy-to-use flow builder, which enables users to create chatbot flows quickly and efficiently. The platform also offers a step-by-step setup process and a user-friendly dashboard.
- Multi-Channel Support: Tidio integrates live chat, email, and messaging platforms like Facebook, Instagram, and WhatsApp into a single inbox, making it easier to manage customer interactions across multiple channels.
- Analytics and Reporting: Tidio provides various analytics dashboards to track user behavior, chatbot performance, and agent analytics, although it lacks deeper flow analytics.
Potential Alternatives and Their Key Features
Kommunicate
- Kommunicate offers AI-rich features and a plug-and-play integration ecosystem. However, it is more expensive than Tidio, starting at $100/month. Kommunicate is known for its ease of use but has limited customization options.
Drift
- Drift focuses on conversational marketing and offers a more comprehensive set of features for larger businesses. It is more expensive, with pricing ranging up to $2500/month. Drift is easy to use but lacks the AI chatbot capabilities of Tidio.
Intercom
- Intercom has a wide range of integrations but is development-heavy and not as easy to use. It is more suited for larger businesses and starts at $39/user/month. Intercom lacks the AI chatbot features that Tidio offers.
Freshchat by Freshworks
- Freshchat offers a feature-rich platform but has a steep learning curve and slow development for custom features. It starts at $19/month/agent and integrates well with other Freshworks tools, but it does not match Tidio’s AI capabilities.
Gladly
- Gladly focuses on human support and automations but lacks in AI capabilities compared to Tidio. It offers a single inbox for omnichannel service and IVR and Voice features but has no free plan and limited mobile capabilities. Pricing starts at $180/agent/month.
Salesforce
- Salesforce offers a wide range of features but is development-heavy and not easy to use. It is more expensive, starting at $300/user/year, and while it has extensive integrations, it does not provide the same level of AI chatbot functionality as Tidio.
Key Differences and Considerations
- Integration Limitations: Tidio lacks integrations with certain CRM and CMS systems, which might be a drawback for some businesses. Alternatives like Salesforce and Intercom offer wider integration options but are more complex to set up.
- Pricing: Tidio’s pricing starts at $29/month and scales up, which can become expensive for larger businesses. Alternatives like Drift and Salesforce can be significantly more costly, while options like Freshchat and Kommunicate fall somewhere in between.
- AI Capabilities: Tidio’s Lyro AI stands out for its training on specific business data and keyword/intent recognition. If AI chatbot capabilities are a priority, Tidio is a strong choice. However, if you need more human-centric support, Gladly might be a better option.
Conclusion
In summary, Tidio is particularly strong for small to medium businesses looking for an easy-to-use platform with powerful AI chatbot features. However, businesses with specific needs for broader integrations, human-centric support, or more advanced analytics might find alternatives like Kommunicate, Drift, or Gladly more suitable.
Tidio - Frequently Asked Questions
Frequently Asked Questions about Tidio
What are the different pricing plans offered by Tidio?
Tidio offers several pricing plans to cater to various business needs. These include:- Free Plan: This plan is free and includes 50 conversations via live chat/tickets, 50 Lyro conversations, 100 reached visitors with your chatbot, and 500 emails per month.
- Starter Plan: Starting at $29/month, this plan includes 100 conversations via live chat/tickets, basic analytics, a live visitors list, operating hours, and live chat support.
- Growth Plan: Starting at $59/month, this plan includes up to 2000 conversations, advanced analytics, Tidio’s power features, and no Tidio branding add-on.
- Lyro AI Plan: Starting at $39/month, this plan focuses on Tidio’s AI chatbot, Lyro, with varying costs based on the number of conversations needed.
- Team Plan: This plan, costing $65.83/month when billed annually or $79/month when billed monthly, includes features from the Free and Starter plans, plus additional operators and unique reachable visitors.
- Scale Plan: The highest plan, costing $332.50/month when billed annually or $399/month when billed monthly, offers unlimited operators, no monthly chatbot limits, custom role assignment, and a dedicated chatbot consultant.
- Tidio Plus Plan: A custom plan starting at $749/month, designed for businesses requiring better limits, additional integrations, advanced features, and premium support.
Does Tidio offer a free trial?
Yes, Tidio provides a 7-day free trial that allows you to test all the features of the platform before committing to a paid plan.What is Lyro and how does it work?
Lyro is Tidio’s AI-powered chatbot that serves as an automated assistant. It uses natural language processing (NLP) to handle customer queries by accessing FAQs, knowledge bases, and web FAQ pages. If a query is too complex, it seamlessly reverts to a human agent. Lyro can be integrated into your FAQ system to provide automated responses to common customer questions.Can I create automated FAQs with Tidio?
Yes, you can create automated FAQs using Tidio’s Lyro AI chatbot. This involves structuring your FAQs in a question-and-answer format so that Lyro can understand user queries and respond with relevant answers. This helps in automating customer service and support tasks.What features are included in the Tidio plans?
The features vary by plan but generally include:- Live Chat: Support for live chat conversations and tickets.
- Analytics: Basic or advanced analytics depending on the plan.
- Live Visitors List: A list showing live visitors on your site.
- Operating Hours: Setting specific hours for live chat support.
- AI & Automation: Access to Lyro AI conversations and automated conversation pathways.
- Custom Branding: Option to remove Tidio branding (available in higher plans or as an add-on).
- Multilingual Support: Support for multiple languages.
- Shared Inbox: A tool for managing customer inquiries.
- Chat Flows: Automated conversation pathways.
How can I integrate Tidio with my existing systems?
Tidio offers various integrations to help you incorporate its features into your existing systems. This includes integrations with email marketing tools, helpdesk management systems, and other business applications. You can also use Tidio’s open API for more customized integrations, especially in the higher plans.What kind of support does Tidio offer?
Tidio provides different levels of support depending on the plan you choose. The higher plans, such as the Scale and Tidio Plus plans, offer dedicated success managers, premium support, and priority service. Even in the lower plans, you get support over live chat and basic analytics to help you manage your customer interactions.Can I use Tidio for multiple languages?
Yes, Tidio supports multilingual customer support, allowing you to provide assistance in multiple languages. This feature is particularly useful for businesses that operate globally.How do I choose the best plan for my business?
To choose the best plan, consider the number of conversations you need, the level of analytics required, and the specific features that are crucial for your business. For example, if you need more advanced analytics and higher conversation limits, the Growth plan might be suitable. For larger businesses with multiple support agents, the Team or Scale plans could be more appropriate.