Webroot - Detailed Review
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Webroot - Detailed Review Contents
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Webroot - Product Overview
Webroot Overview
Webroot is a leading provider of cybersecurity and threat intelligence solutions, leveraging advanced AI and cloud technology to protect businesses and individuals from cyber threats.Primary Function
Webroot’s primary function is to offer multi-vector protection for endpoints and networks. This includes detecting and mitigating various types of cyber threats, such as malware, phishing attacks, and other malicious activities. Their solutions are built to provide real-time protection and continuous threat intelligence updates.Target Audience
Webroot’s products are targeted at a wide range of users, including:- Home users seeking to protect their personal devices and data.
- Small to medium-sized businesses (SMBs) that need comprehensive cybersecurity solutions.
- Large enterprises looking for advanced threat intelligence and network protection.
- Managed Service Providers (MSPs) who offer cybersecurity services to their clients.
Key Features
Here are some of the key features of Webroot’s products:Endpoint Protection
- Webroot SecureAnywhere Internet Security with Antivirus provides always-on, proactive antivirus protection with 6x faster scans compared to competitors. It also includes features like dark web and financial monitoring alerts, and up to $1M in stolen funds and identity fraud expense reimbursement.
Network Protection
- Webroot FlowScape Analytics integrates with Webroot BrightCloud Threat Intelligence to analyze network traffic and identify anomalous behaviors, helping security teams quickly detect and investigate unknown threats.
Threat Intelligence
- Webroot BrightCloud Threat Intelligence uses machine learning to evaluate URLs and IPs, producing reputation scores based on historical activity. This helps in differentiating malicious from safe online activities in real-time.
DNS Protection
- Webroot SecureAnywhere DNS Protection provides DNS-based web security, helping to protect businesses from threats by blocking malicious files and URLs at the network edge.
Ease of Use and Management
- Webroot’s solutions are fully cloud-based, allowing for easy management at the site, group, and user levels. This makes it efficient for MSPs to deploy and manage antivirus/antimalware agents through their preferred Remote Monitoring and Management (RMM) tools.
Webroot - User Interface and Experience
Accessing the Interface
To access the Webroot SecureAnywhere user interface, you can double-click on the Webroot icon in the system tray, or if the icon is hidden, click on the up-arrow to reveal it. Alternatively, you can find the Webroot icon on your desktop or access it through the Windows Start menu by selecting All Programs > Webroot SecureAnywhere > Webroot SecureAnywhere.
Main Interface
The main page of the Webroot SecureAnywhere interface is divided into three main sections:
- Protected Panel: This section displays information about system scans. You can manually initiate a scan by clicking the Scan My Computer button. The default scan schedule runs daily at the time of software installation.
- Message Window: Located at the bottom left, this panel shows virus alerts and other important messages from Webroot. You can click Read Now to access the Webroot Community through your browser.
- SecureAnywhere Features: The right side of the main window provides links to various features such as Advanced Settings, PC Security, Identity Protection, Utilities, and My Account. Each feature can be expanded by clicking on its name, and settings can be adjusted by clicking the gear icon next to the feature name.
Key Features
- PC Security: Allows you to run custom scans, change shield settings, and manage the quarantine. You can initiate a default scan or a custom scan from this section.
- Identity Protection: Protects sensitive data during online transactions. You can view and adjust settings related to Online Protection and Application Protection here.
- Utilities: This section includes tools to optimize your system, manage processes and files, view reports, or create a SafeStart Sandbox. You can initiate system optimization, view reports, or manage system control from here.
- My Account: Here, you can view your SecureAnywhere account information, access the web console, and activate a new keycode if you have sufficient permissions.
- Support/Community: Provides links to get customer support or access the Webroot Community forum.
Ease of Use and User Experience
The interface is structured to be easy to use, with clear and labeled sections. Users can quickly return to the main page by clicking on the SecureAnywhere logo in the upper left corner of the screen. The layout ensures that users can find and manage various security settings and features without confusion.
However, it’s important to note that if your Webroot SecureAnywhere community is managed remotely by the Webroot Endpoint Security Console, many settings will have view-only permissions, and changes must be applied centrally.
Overall, the user interface of Webroot SecureAnywhere is designed to be straightforward and accessible, making it easier for users to manage their security settings and ensure their systems are protected.
Webroot - Key Features and Functionality
Webroot’s AI-Driven Cybersecurity Products
Webroot’s AI-driven products, particularly those in the cybersecurity sector, boast several key features that leverage machine learning and artificial intelligence to provide comprehensive protection. Here are the main features and how they work:Data Collection and Analysis
Webroot employs sophisticated internet crawlers and large passive internet sensor networks, known as “honeypots,” to gather vast amounts of data. This includes cataloging all URLs, IP addresses, files, and mobile applications. The data is then analyzed using over 500 classifiers operating in parallel to recognize patterns, determine reputations, and accurately categorize internet objects.Machine Learning and Pattern Recognition
The machine learning system captures up to 10 million characteristics pertaining to a single internet object, allowing for the analysis of practically any information related to that object. This extensive data collection enables the system to detect previously unknown and zero-day threats in real-time or near real-time. The system continuously updates models and algorithms to ensure accurate results, incorporating historical activity and contextual data to produce predictive risk scores.Reputation Scoring
Webroot assigns a reputation score to every internet object, ranging from 1 to 100. Objects with scores between 1 and 20 are considered malicious. This scoring system allows for a nuanced approach to cybersecurity, moving beyond a simple good/bad binary determination. The reputation score incorporates the historical activity of a URL or IP, providing a more comprehensive risk assessment.Real-Time Threat Detection
Webroot’s BrightCloud Real-Time Anti-Phishing Service is a prime example of real-time threat detection. This service identifies over 98% of phishing sites in real-time, with a false positive rate of just 0.001%. This is achieved through continuous learning and mapping, making the system highly effective at detecting brand-new threats as they appear.Integration with Other Systems
Webroot products can be integrated with other platforms, such as SuperOps.ai, to enhance security management. This integration involves creating an API client in Webroot and using the client ID, client secret, and GSM key to connect with SuperOps.ai. This allows for synchronized client and site databases, enabling seamless management of antivirus software and security actions across different devices.Network and Web Traffic Visibility
Webroot’s products, such as FlowScape Analytics and SecureAnywhere DNS Protection, provide deep network and web traffic visibility. FlowScape Analytics integrates with BrightCloud Threat Intelligence to analyze traffic types and behaviors within the network, helping security teams detect anomalies from unknown threats. This ensures better protection against advanced threats, regardless of the user’s location or the devices connected.Endpoint and Mobile Security
Webroot SecureAnywhere offers features like PC Security and Mobile Security, allowing users to monitor the security status of their devices remotely. The platform includes tools for locating missing mobile devices and managing passwords through the LastPass integration. This comprehensive approach ensures that both desktop and mobile devices are protected against various cyber threats. These features collectively enhance Webroot’s ability to detect, analyze, and mitigate cyber threats effectively, leveraging AI and machine learning to provide real-time protection and continuous improvement in threat detection. Webroot - Performance and Accuracy
Performance
Webroot is renowned for its lightweight and efficient performance. Here are some highlights:
- Installation and Scan Time: Webroot outperforms many competitors in installation time and scan speed. It installs 21 times faster than the average competitor and scans 6 times faster.
- Resource Usage: Webroot uses significantly less memory and disk space compared to other antivirus programs. It takes up 50 times less space on the hard drive and uses 4 times less memory during system idle and initial scans.
- System Impact: Unlike some other antivirus software, Webroot does not heavily impact system performance. Full scans use only up to 77% of CPU, allowing users to run other applications without significant slowdowns.
Accuracy and Protection
While Webroot excels in performance, its accuracy and protection capabilities have some mixed results:
- Malware Detection: In tests, Webroot detected 70% of malware during full scans, which is lower than McAfee’s 80% detection rate.
- Real-Time Protection: Webroot’s Realtime Shield and Infrared Protection Engine work well to stop malware and learn to recognize future threats. However, McAfee’s Ransom Guard and File Content Transformation were found to be more effective in preventing malware and ransomware.
- Firewall Protection: Webroot’s firewall, known as Web Shield, is a significant weakness. It failed to stop all incoming threats during tests and is only available on Windows, where the built-in Windows Defender is often considered better.
Additional Features and Limitations
- AI and Machine Learning: Webroot leverages AI, machine learning (ML), and deep learning (DL) to analyze vast amounts of data quickly, helping in real-time threat detection. This approach involves continuous updates to threat definitions and relies on historical data to predict future threats.
- Mobile Apps: Webroot’s mobile apps are a clear weakness, particularly on iOS where the app lacks essential security features like the Realtime Shield.
- User Interface: While Webroot is easy to use, its interface is not as intuitive or modern as McAfee’s, and it can experience stutters and lagging.
Areas for Improvement
- Firewall Strength: Webroot needs to improve its firewall capabilities to match or exceed those of competitors like McAfee.
- Malware Detection Rates: Enhancing the malware detection rates, especially in full scans, would make Webroot more competitive in terms of security.
- Mobile App Functionality: Improving the features and effectiveness of Webroot’s mobile apps, especially on iOS, is crucial for comprehensive protection.
In summary, Webroot excels in performance, minimizing the impact on system resources and providing fast scans. However, it has areas for improvement, particularly in malware detection rates and firewall protection.
Webroot - Pricing and Plans
Webroot Pricing for Home Users
Webroot offers several plans tailored for home users, each with different features and device coverage:Webroot Security for Chromebook
- Covers 1 device
- $24.99 per year
AntiVirus
- Covers 1 device
- $49.99 per year
- Basic antivirus protection
Internet Security Plus
- Covers 3 devices
- $69.99 per year (initial price can be lower, e.g., $41.99 for the first year)
- Includes antivirus, password and account protection, and other security features
Internet Security Complete
- Covers 5 devices
- $89.99 per year
- Adds more comprehensive protection, including system optimization and backup tools
Internet Security Complete (Family Pack)
- Covers 10 devices
- $159.99 per year
- Ideal for larger families with multiple devices
AntiVirus for PC Gamers
- Covers 1 device
- $39.99 per year
- Optimized for gamers with minimal system impact
WiFi Security VPN
- Covers 1, 3, or 5 devices
- $59.99 to $79.99 per year
- Provides VPN protection for secure browsing
Webroot Premium
- Covers 5 devices, $129.99 per year
Webroot Premium Family
- Covers 10 devices, $249.99 per year
- Includes advanced features like identity theft protection and more
Webroot Pricing for Businesses
For businesses, Webroot offers tiered pricing based on the number of seats:Business Endpoint Protection
- 5 seats: $150.00 per year
- 25 seats: $690.00 per year
- 50 seats: Custom quote required
DNS Protection and Security Awareness Training
- Pricing mirrors Business Endpoint Protection, with custom quotes for larger organizations
Free Options
- Free Trial: Webroot offers a 14-day free trial for their AntiVirus, Internet Security Plus, and Internet Security Complete plans. No credit card is required.
- Mobile Security Apps: Webroot provides free virus and malware scans for iOS and Android devices through their Mobile Security apps. These apps do not require a credit card and offer continuous protection for mobile devices.
Additional Discounts
- Multi-Year Licenses: Discounts are available for purchasing multi-year licenses for both home and business plans.
- Volume Discounts: Businesses can benefit from volume discounts based on the number of seats they need to protect.
Webroot - Integration and Compatibility
Integrating Webroot with Other Tools
Webroot integrates seamlessly with several Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools, which is particularly beneficial for Managed Service Providers (MSPs). Here are some key integration points:SuperOps.ai Integration
To integrate Webroot with SuperOps.ai, you need to create a Webroot API client, note down the client ID, client secret, and GSM key, and ensure you have a super admin account in Webroot. This integration allows you to sync client databases, match sites, and manage antivirus software installations directly from the SuperOps.ai platform.
RMM and PSA Integrations
Webroot partners with leading RMM and PSA vendors to provide streamlined management and efficient service delivery. These integrations enable automated deployment, policy management, and access to additional endpoint data through the Webroot Unity API. This helps MSPs in managing their operations more effectively and growing their businesses.
Compatibility Across Platforms and Devices
Webroot offers broad compatibility across various operating systems and devices:Windows
Webroot supports Windows 8.1 (32- and 64-bit), Windows 10 (32- and 64-bit), and Windows 11 (64-bit and 64-bit ARM).
macOS
It is compatible with macOS 13 (Ventura), macOS 14 (Sonoma), and macOS 15 (Sequoia) on Apple M-series ARM or Intel processors.
Android
Webroot Mobile Security supports Android operating system version 8 and newer, with at least 200 MB of free storage space required.
iOS
For iPhone and iPad, it supports iOS version 14 and newer, requiring at least 26.4 MB of free storage space.
Chromebook
Webroot Chromebook Security works on Android operating system version 11.0 and newer, with at least 197 MB of free storage space needed.
Browser Compatibility
Webroot also ensures compatibility with various web browsers:Google Chrome
Version 11 and newer
Internet Explorer
Version 11 and newer (with partial support for Microsoft Edge)
Mozilla Firefox
Version 3.6 and newer
Opera
Version 11 and newer.
Additional Tools and Dashboards
For enhanced management, Webroot can be integrated with tools like BrightGauge, which provides real-time dashboards to track active threats, infection status, and other critical metrics. This integration helps in making informed business decisions and managing cybersecurity effectively.In summary, Webroot’s integrations with RMM and PSA tools, along with its broad compatibility across different operating systems, devices, and browsers, make it a versatile and effective cybersecurity solution for various needs.
Webroot - Customer Support and Resources
Customer Support Options
Webroot offers a comprehensive array of customer support options and additional resources to ensure users can get the help they need efficiently.Phone Support
Home and Home Office Users
For Home and Home Office users, you can contact Webroot customer support by calling the toll-free number 1-866-350-6089 or 1-866-612-4227. These lines are available weekdays from 7 AM to 7 PM MDT.Business Customers
For business customers, support is available through 1-800-870-8102 for purchases and renewals, and 1-866-254-8400 for technical support in the United States. Similar numbers are provided for other regions such as Australia, the United Kingdom, and Ireland.Email Support
Webroot provides email support for both home and business users. For Home customers, you can send emails towr-customersales@opentext.com, while business customers can use wr-enterprise@opentext.com. Make sure to include your name, contact number, and a detailed explanation of your issue to facilitate a prompt response, which typically comes within 2 to 3 business days.
Interactive Knowledge Base
Webroot has an interactive knowledge base available 24/7, where you can search and browse for answers to common questions. This resource is designed to help you find what you need quickly and efficiently.Community Support
The Webroot community is another valuable resource where you can get answers to your questions from a community of Webroot experts. This platform allows users to share knowledge and resolve issues collaboratively.Global Support Ticketing System
For business customers, Webroot offers a global support ticketing system. This system allows you to log, track, and manage your support requests, ensuring that your issues are addressed promptly and efficiently.Additional Resources
Technical Support
Webroot provides technical support for various products, including Business Endpoint Protection, DNS Protection, and Security Awareness Training. Support is available through specific phone numbers and email addresses depending on your location.Holiday Hours
Support hours may vary during holidays, so it’s a good idea to check the Webroot website for any changes in the support schedule.Local Offices
Webroot has support centers in several locations, including Denver, CO, USA; Dublin, Ireland; and Sydney, Australia. You can contact these offices directly using the provided phone numbers. By leveraging these resources, Webroot ensures that its customers have multiple avenues to get the support they need, whether it’s through phone, email, or online communities and knowledge bases. Webroot - Pros and Cons
Advantages
Fast Scans
Webroot is known for its lightning-fast scans, which can complete in about 20-22 seconds, significantly faster than many competitors. This speed does not seem to compromise system resources, allowing your device to remain responsive during scans.
Lightweight and Efficient
The software is designed to be lightweight and does not slow down your computer. It runs in the background without causing noticeable delays, making it a good option for those who want minimal system impact.
Comprehensive Features
Webroot offers a range of features, including real-time protection, web shield, firewall and network protection, identity theft protection, file shredder, and a password manager. It also includes tools for monitoring credit and browsing history and provides reimbursement coverage for fraud and stolen funds.
User-Friendly Interface
Despite some users finding the interface outdated, many reviews indicate that Webroot is easy to use and install. The dashboard is simple, and protection options are laid out clearly.
Good Ransomware Protection
Webroot performs well against ransomware, with a 90% success rate in detecting and preventing these types of threats.
Affordable Pricing
Webroot offers flexible and affordable pricing plans, making it a viable option for both individuals and businesses. There are also coupons available, such as a 40% OFF offer.
Disadvantages
Weak Malware Detection
Webroot’s performance in detecting malware is below par compared to industry leaders. It often misses a significant portion of malware samples, including zero-day attacks, which is a critical aspect of antivirus software.
Phishing Protection
The web shield feature, which is responsible for phishing detection, has a moderate success rate of about 50%, which is not as effective as some other antivirus solutions.
Lack of Advanced Features
Webroot lacks some advanced features that are common in other antivirus software, such as parental controls and email scanning capabilities. VPN protection is also sold separately.
Customer Support Issues
Some users have reported slow customer support, which can be a significant drawback for those who need timely assistance.
Outdated Interface
While the software is easy to use, the interface is often described as outdated and in need of a design refresh.
Inconsistent Test Results
Independent testing labs have given Webroot lower scores due to its failure to detect a significant portion of malware samples. This inconsistency raises concerns about its overall effectiveness.
In summary, while Webroot offers several advantages such as fast scans, lightweight operation, and comprehensive features, its weaknesses in malware detection, phishing protection, and lack of advanced features are significant considerations for potential users.
Webroot - Comparison with Competitors
When Comparing Webroot to Other Cybersecurity Products
When comparing Webroot to other products in the category of AI-driven cybersecurity, it’s clear that Webroot stands out for its unique features and approach, even though it is not a website builder but a cybersecurity solution.
Unique Features of Webroot
- Extensive Data Collection and Analysis: Webroot collects and analyzes a vast amount of data, capturing up to 10 million characteristics of internet objects. This includes URLs, IPs, files, and mobile applications, which helps in detecting previously unknown and zero-day threats in real-time or near real-time.
- Machine Learning and Classification: Webroot uses over 500 classifiers to recognize patterns, determine reputations, and categorize internet objects. This approach allows for the identification of a large number of malicious files daily, such as PE files, JavaScript, and Android APKs.
- Reputation Scores: Webroot assigns reputation scores to internet objects, which helps in making nuanced decisions about blocking or tolerating IPs, URLs, and files. This scoring system is critical for managing the shades of gray in cybersecurity.
- Active Learning and Feedback: Webroot’s machine learning models are continuously improved through active learning, where human analysts provide feedback on behaviors like phishing redirects, helping to train and refine the algorithms.
Potential Alternatives in Cybersecurity
If you are looking for alternatives in the cybersecurity space, here are a few options:
- Sophos and Symantec: These are well-known competitors in the endpoint protection market. However, according to various reviews and comparisons, Webroot often outperforms them in categories such as ease of use, ease of setup, and ease of administration.
- Other Endpoint Protection Solutions: Solutions like Kaspersky, McAfee, and Avast also offer advanced cybersecurity features. However, Webroot’s unique approach to machine learning and its ability to handle a massive volume of data sets it apart from many competitors.
Website Builders with AI (For Context)
While Webroot is not a website builder, if you are interested in AI-driven website builders for a different purpose, here are some notable options:
- Wix AI Website Builder: Known for its innovative use of AI, Wix offers features like AI-generated website templates, AI text and image generators, and built-in ChatGPT capabilities. It stands out for its excellent post-setup design functionalities and extensive AI tools.
- Dorik and GoDaddy: These platforms also use AI to create customized websites quickly. Dorik includes an AI image generator and supports language generation in multiple languages, while GoDaddy integrates well with marketing features like social media management and digital ads.
Conclusion
In summary, Webroot is a leading cybersecurity solution that leverages advanced machine learning and extensive data analysis to protect against cyber threats. Its unique features make it a strong choice in the cybersecurity market, distinct from AI-driven website builders which serve a different purpose altogether.
Webroot - Frequently Asked Questions
Frequently Asked Questions about Webroot
What is Webroot and what does it do?
Webroot is a cybersecurity company that provides a range of security products to protect devices, identity, and privacy. It offers multi-vector protection for endpoints and networks, as well as threat intelligence services. Webroot’s solutions include antivirus software, endpoint protection, DNS protection, and more, all designed to safeguard against various cyber threats.How does Webroot protect against malware?
Webroot uses advanced technologies such as machine learning, real-time behavior analysis, and cloud-based threat intelligence to protect against malware. For instance, Webroot EDR (Endpoint Detection and Response) proactively looks for malware, prevents its entry, contains threats, and rolls back any changes made by malicious files. Additionally, tools like BrightCloud Streaming Malware Detection can analyze files in real-time without downloading them, detecting malicious files quickly.What is Webroot EDR and its key features?
Webroot EDR is a comprehensive endpoint protection solution that offers automated detection, prevention, and remediation of threats. Key features include real-time behavior analysis, core system protection, offline shield, phishing prevention, and protection against complex attacks like ransomware and advanced persistent threats (APTs). It also includes technologies like Script Shield and Foreign Code Shield to prevent malicious file execution. The cloud-based management console provides excellent visibility and remote control over all connected devices.How does Webroot SecureAnywhere DNS Protection work?
Webroot SecureAnywhere DNS Protection is a domain name resolution service that defends devices at the most basic level of communication, the Domain Name System (DNS). This solution is tightly integrated with Webroot’s endpoint security to provide robust protection against malicious sites. It helps prevent devices from accessing harmful websites, thereby protecting businesses from various threats while lowering overall support costs.What is the difference between Webroot’s various products?
Webroot offers several products, each with unique features. For example:- Webroot SecureAnywhere AntiVirus: Provides antivirus protection with fast scans and proactive defense.
- Webroot EDR: Focuses on endpoint protection with real-time behavior analysis and automated threat response.
- Webroot FlowScape Analytics: Analyzes network and web traffic to detect anomalies from unknown threats.
- Webroot BrightCloud Streaming Malware Detection: Detects malicious files in real-time without downloading them.
- Webroot SecureAnywhere DNS Protection: Protects devices through DNS-based web security.
How do I install and manage Webroot products?
To install Webroot products, you typically need to download the software from the Webroot website and follow the installation instructions. For management, Webroot provides a central management account where you can view and manage all your protected devices. You can also use the cloud-based management console for EDR solutions to control and monitor endpoints remotely.What kind of support does Webroot offer?
Webroot offers free customer support through various channels, including a knowledge base, how-to videos, and direct contact via message or support tickets. You can also connect with Webroot and other users through social media platforms like Facebook and Twitter.Can I use Webroot on multiple devices?
Yes, Webroot allows you to protect multiple devices with a single subscription. You can manage all your protected devices through your Webroot management account. This includes Windows, Mac, Chromebook, Android, and iOS devices.How does Webroot protect against phishing and other social engineering attacks?
Webroot includes phishing prevention features in its EDR solution, which helps detect and prevent phishing attacks. The software uses real-time behavior analysis and cloud-based threat intelligence to identify and block phishing attempts, protecting your endpoints from social engineering threats.What if I need to reinstall or transfer Webroot to a new computer?
You can reinstall or transfer your Webroot software to a new computer as long as your subscription is active. You will need to find your product license keycode to activate the software on the new device. By addressing these questions, you can gain a clearer understanding of how Webroot’s products work and how they can protect your devices and data.