Product Overview of Xenioo
Xenioo is a robust and versatile omnichannel conversational platform designed to automate and enhance interactions between companies and their customers across a wide range of text and voice channels. Here’s a detailed look at what Xenioo does and its key features:
What Xenioo Does
Xenioo is a cloud-based, no-code/low-code platform that enables businesses to create, deploy, and manage sophisticated chatbots without the need for extensive coding knowledge. It is tailored for various industries, including eCommerce, sales, marketing, customer service, healthcare, finance, retail, and more. The platform aims to provide a seamless, personalized, and efficient customer journey through automated conversations.
Key Features and Functionality
Omnichannel Support
Xenioo allows businesses to deploy chatbots across multiple channels such as WhatsApp, Facebook Messenger, Telegram, Live Chat, SMS, Slack, Microsoft Teams, Discord, Voice (including Alexa and Google Assistant), and custom channels.
Chatbot Building and Management
The platform features a graphical AI Chatbot builder that enables users to design and deploy chatbots using visual workflows. This tool supports the creation of simple to complex chatbots for various departments, including customer service and sales, without requiring coding skills.
Advanced AI and NLP
Xenioo leverages Artificial Intelligence (AI) and Natural Language Processing (NLP) to create chatbots that can understand and respond to natural language inputs. The platform integrates with third-party NLP engines like Google Dialogflow and IBM Watson, enhancing the chatbot’s ability to interpret and respond to user queries.
Multi-Language Support
Xenioo chatbots support multiple languages, allowing businesses to cater to a global audience effectively.
Customizable and Personalized Interactions
The platform offers features such as customizable chat widgets, user segmentation, and proactive chat capabilities. Businesses can design personalized customer journeys and engage customers through targeted broadcasts and notifications.
Integration and Automation
Xenioo seamlessly integrates with external services like MailChimp, ActiveCampaign, SendGrid, and Zapier, as well as CRM, ERP, and other backend systems through modern HTTP RESTful calls. This integration enables automated processes, reducing manual intervention and enhancing operational efficiency.
Analytics and Reporting
The platform provides comprehensive analytics and reporting tools, allowing businesses to monitor chatbot performance, user interactions, and other key metrics. Features include A/B testing, conversation tracking, and detailed reporting.
Team Collaboration and Support
Xenioo offers advanced team management features, including team collaboration tools, live agent handover, and built-in team supervision. These features ensure consistent and high-quality customer support around the clock.
Data Management and Compliance
The platform includes tools for managing user data, such as GDPR-compliant opt-in forms and the ability to fully remove user data and conversations. It also supports automated data export and storage in the Xenioo cloud.
Pricing Plans
Xenioo offers several pricing plans to suit different business needs:
- Basic Plan: Free, includes up to 2 chatbots, 500 messages per month, and full multichannel capabilities.
- Starter Plan: $30/month, includes 7,500 messages per month, 25 chatbots, and additional features like conversational AI and integrations.
- Professional Plan: $100/month, includes 100,000 messages per month, 50 chatbots, advanced team permissions, and integrations with third-party NLP engines.
- Business Plan: Customized for specific business needs, offering tailored solutions for demanding requirements.
In summary, Xenioo is a powerful and flexible platform that helps businesses automate and personalize customer interactions across various channels, leveraging advanced AI, NLP, and integration capabilities to enhance operational efficiency and customer satisfaction.