Besty AI is an advanced artificial intelligence solution designed to streamline and enhance guest communication, particularly tailored for the short-term rental (STR) and hospitality industries.
What Besty AI Does
Besty AI acts as an autopilot AI assistant that manages guest messaging, inquiry follow-ups, and various upselling opportunities. It integrates seamlessly with Property Management Systems (PMS) to automate and optimize guest communication processes.Key Features and Functionality
Autopilot Guest Communication
Besty AI can handle guest messaging 24/7, allowing properties to respond promptly to guest inquiries, even outside of regular working hours. It can be set up to respond to all guests, inquiries, or specific groups, and the response time can be controlled to fit your needs.AI-Powered Messaging
- Besty generates AI message drafts that can be instantly approved and sent. If the AI is not 100% confident in its response, it notifies the team with a draft response for review.
- The AI engine learns from your interactions and updates its knowledge base automatically, eliminating the need for manual configuration or data copying from your PMS.
Upselling and Revenue Automation
- Besty automates upselling opportunities such as gap nights, bookend nights, and early check-ins. It also follows up on inquiries to maximize conversion rates and generate additional revenue.
- Features like the “Booking Booster” offer guests discounted rates for extended stays, and “Inquiry Winback” reconnects with guests who have inquired but not booked.
Integration and Setup
- Besty integrates with popular PMS systems like OwnerRez, allowing for a quick 2-click setup that can go live in minutes. It syncs data instantly using webhooks to ensure all listing and reservation data is available for AI responses.
Comprehensive Dashboard
- The platform provides a detailed dashboard to monitor key performance indicators (KPIs), including messaging agent performance, ROI, and guest sentiment. This helps in tracking new revenue, response times, and other critical metrics.
Multi-Language Support and Mobile Accessibility
- Besty supports all languages, ensuring global compatibility. It also has a mobile-friendly version, making it easier to manage and respond to guest messages on the go.
Additional Features
- Review Management: Besty can automate review responses.
- AI Task Manager: It helps in managing tasks related to guest communication and property management.
- Guest Retargeting: Automatically reconnects with past guests to encourage repeat bookings.
Security and Compliance
- Besty ensures data security and compliance by updating its knowledge base in real-time and using secure integration methods with PMS systems.