Product Overview of Reviewly.ai
Reviewly.ai is an innovative, AI-powered platform designed to automate and streamline the process of collecting and managing Google reviews, thereby enhancing a business’s online reputation and visibility.
Key Functionality
Automated Review Requests
Reviewly.ai features an automated review request system that sends customers SMS messages to solicit feedback. This automation ensures that requests are sent promptly, often at strategic times such as immediately after a purchase or service experience, when the customer’s memory is fresh and their likelihood to provide feedback is high. The system also allows for customizable messages that align with the business’s brand voice and customer relationship style, making the interaction feel more genuine and increasing response rates.
AI-Crafted Review Options
The platform generates AI-drafted review options for customers who have left positive feedback. Customers can choose from these options, edit them if needed, and post the reviews directly to Google. This process significantly increases the number of reviews, boosting buyer confidence and enhancing the business’s online presence.
Follow-Up Messages
Reviewly.ai includes the ability to schedule follow-up messages, gently reminding customers who may have missed or overlooked the initial review request. This feature helps maximize the opportunities to gather valuable customer feedback.
Multi-Language Support
The platform supports multi-language reviews and responses, enabling businesses to engage with customers in their preferred language. This feature fosters stronger relationships and enhances customer loyalty by showing that customer opinions are valued and understood regardless of the language spoken.
Centralized Dashboard
Reviewly.ai offers a user-friendly dashboard that acts as a central command center for all review management needs. This dashboard aggregates reviews from various sites into one easily accessible location, simplifying the tracking and management of reviews. It allows businesses to quickly scan through reviews, identify trends, and pinpoint reviews that need attention, facilitating timely and efficient responses to customer feedback.
AI-Assisted Review Responses
The platform uses AI to generate recommended responses to customer reviews based on keywords, ratings, and sentiment. Business owners can receive alerts for new reviews via SMS and generate responses directly from their text messages, which can then be posted live on the Google Business Profile without needing to log in.
Integration and Connectivity
Reviewly.ai integrates with various tools and platforms, including CRM systems and Zapier applications. It also offers kiosk mode to add new customers and provides real-time Google reputation monitoring along with instant SMS notifications and alerts.
Pricing and Plans
Reviewly.ai offers two main plans:
Single Location Plan
Designed for single location business owners, this plan includes features such as 500 feedback requests per month, AI-assisted drafts for customer reviews, direct connect to CRM, and real-time Google reputation monitoring, all for $99 per month.
Multi Location Plan
Built for businesses with 2-5 locations, this plan provides all the features of the single location plan plus customizable location/group access, all for $399 per month.
Additional Features
White Labeling
The platform can be white-labeled for agencies to sell reputation management services.
Support Options
Reviewly.ai offers a knowledge base, email support, live support via scheduled Zoom, and priority support queueing.
By harnessing the power of AI, Reviewly.ai simplifies the often time-consuming task of review management, allowing businesses to maintain an active and responsive online presence, build stronger customer relationships, and ultimately enhance their digital reputation.
