Introduction to TekMatix
TekMatix is a comprehensive, all-in-one business platform designed to streamline and simplify the operations of online businesses, entrepreneurs, and small to medium-sized enterprises. This versatile platform integrates a wide range of essential marketing, CRM, and business management tools into a single solution, aiming to reduce the need for multiple subscriptions and enhance operational efficiency.
Key Features and Functionality
CRM and Customer Management
- TekMatix serves as a robust Customer Record Management System (CRM) that allows you to manage contacts, leads, and customers in one place. It consolidates all communication from various channels (Facebook, Instagram, Google My Business, SMS, and email) into a single communication thread within each client record.
Omni-Channel Communication
- The platform enables omni-channel communication, allowing you to interact with contacts through multiple channels from a unified inbox. This includes automatic database growth where client records are updated with communication from different channels.
Automation and Workflows
- TekMatix offers advanced automation features that allow you to create automated workflows based on contact actions, inactions, purchases, and more. These automations can handle tasks such as sending email sequences, managing projects, sending SMS and Facebook messages, and moving contacts along the customer journey tracker. Pre-built workflows for various tasks, including course check-in sequences and appointment sequences, are also available.
Social Media Management
- The platform includes a social media planner with a full calendar view for comprehensive planning. You can schedule and auto-post content across multiple social media platforms, bulk upload content via CSV, and utilize an AI tool for content generation. Features like team collaboration, RSS and repeating posts, and pre-written first comments enhance social media engagement.
Website and Page Building
- TekMatix allows you to build your entire website using its drag-and-drop page builders. It supports unlimited domains, websites, funnels, sales and opt-in pages, and blogs, all fully branded in your own branding. The platform also includes a free chat widget for your website that is responded to by an AI bot and AI appointment setter.
Email Marketing and Reporting
- The platform offers advanced email marketing capabilities, including personalized and targeted email communications based on customer interactions and behaviors tracked within the CRM. It provides tools for creating opt-in forms, pop-ups, and mass text messaging, along with detailed analytics and reporting to track the performance of email campaigns.
Project Management and Sales Pipelines
- TekMatix includes features for project management and sales pipelines, allowing you to create unlimited customer journey pipelines and track the entire customer buying journey. You can manage projects, assign tasks, and set due dates, all within a visual snapshot of your business operations.
Payment and Billing
- The platform has a payment section that enables you to create unlimited products and services, charge for them through one-off payments, payment plans, or recurring subscriptions, and manage in-person events. It also integrates with calendar systems like Outlook and Google Calendars to sync appointments and availability.
Client Portal and Community Management
- TekMatix allows you to create a fully customized client portal where clients can access their courses, digital products, account and billing information, affiliate details, and communities or groups. This portal helps in increasing organic sales by allowing clients to purchase additional products or courses.
AI and Automation Tools
- The platform includes various AI tools, such as an AI bot assistant that manages incoming inquiries, books appointments, and connects with your Google Business profile, Facebook Messenger, Instagram Messenger, and live chat widget. It also features an AI-driven market research tool and AI-enhanced content creation tools.
Mobile App and Support
- TekMatix offers a mobile app for staff and administrators, facilitating easy day-to-day business management and customer communication on-the-go. The platform is supported by 24/7 customer support, free 60-minute onboarding calls, weekly toolbox sessions, and an in-depth free training course.
In summary, TekMatix is a powerful all-in-one platform that consolidates CRM, marketing, automation, and business management tools, making it an essential solution for businesses looking to streamline their online operations, enhance customer engagement, and increase operational efficiency.