What xSellco Does
xSellco is an integrated platform that centralizes and streamlines customer support, feedback management, and pricing strategies for online sellers. It supports sellers across multiple marketplaces, including Amazon, eBay, and others, as well as those selling on their own websites.
Key Features and Functionality
Customer Support and Help Desk
- xSellco’s help desk, known as eDesk, consolidates customer inquiries from multiple channels such as sales platforms, social media (e.g., Twitter, Facebook), and email into a single, manageable dashboard. This allows for fast and efficient ticket management, enabling businesses to provide prompt and accurate responses to customer queries.
- The help desk features automated A.I. replies, order details, and comprehensive analytics to enhance customer support quality. It also allows team members to be assigned specific queries or distribute them across the team for immediate attention.
Feedback Management
- xSellco Fusion is a feedback management tool that helps sellers manage customer feedback across Amazon and eBay in one centralized dashboard. It highlights negative feedback, provides template responses, and allows for one-click responses to customer feedback. This tool prioritizes customer contact based on urgency, helping sellers address negative feedback promptly and improve overall customer satisfaction.
Intelligent Repricing
- The xSellco Rapid Repricer is an instant and intelligent repricing solution specifically for Amazon sellers. It adjusts prices in real-time to ensure competitiveness, helping businesses win the Buy Box faster. The repricer uses advanced strategies to keep prices optimized, even when competitors reprice their products or go out of stock. Features include net-margin repricing to ensure profit margins, scheduling for time-specific repricing rules, and a Buy Box predictor to identify products with high or low probabilities of winning the Buy Box.
Analytics and Reporting
- xSellco offers robust reporting capabilities, including insightful team performance reports and customizable reports on key metrics such as response times, ticket volume, and performance trends. These reports help businesses understand the quality of their customer support and identify areas for improvement.
Integration and Accessibility
- The platform integrates smoothly with popular marketplaces and social channels, ensuring all customer queries are managed from a single dashboard. xSellco products are also mobile-friendly, making it easy to access and manage customer support on the go.
Additional Features
- xSellco provides features like excellent translation capabilities, which help in supporting a global customer base.
- It allows system admins to assign roles and permissions, ensuring that only authorized personnel can access specific data.
- The platform supports unlimited users and products, making it scalable for businesses of all sizes.
In summary, xSellco is a powerful tool for eCommerce sellers, offering a holistic solution for managing customer support, feedback, and pricing strategies. Its integrated features and advanced analytics help businesses save time, improve customer satisfaction, and ultimately increase sales.