Product Overview of Juji
Juji is a cutting-edge platform designed to enable organizations to create, deploy, and manage sophisticated cognitive AI agents in the form of chatbots. Here’s a detailed look at what Juji does and its key features.
What Juji Does
Juji specializes in automating high-touch human services such as advising, counseling, and interviewing through its cognitive AI agents. These agents are powered by a hybrid AI system that combines traditional Symbolic AI with the latest deep learning and machine learning technologies in natural language processing (NLP). This integration allows the chatbots to exhibit advanced human soft skills like active listening, empathy, and responsibility, making them highly effective in complex and critical conversations.
Key Features and Functionality
No-Code Development
Juji Studio, a core component of the Juji platform, supports end-to-end, no-code design, development, and management of cognitive AI chatbots. This allows non-IT professionals to create and manage custom AI agents without requiring any coding or technical expertise.
Pre-Built Templates and Dialogs
Juji offers a variety of pre-built chatbot templates and AI dialogs that cater to different industries. Users can select these templates to quickly set up and deploy chatbots tailored to their specific needs. The platform also allows users to define Q&A pairs in a CSV file or GUI table, which can be uploaded to enable the AI agent to answer user questions.
Hybrid AI System
The Juji platform leverages a hybrid AI system that combines Symbolic AI with deep learning and machine learning. This hybrid approach ensures high-confidence solidity and the ability to handle complex user inputs and conversations.
Automatic Dialog Management
Juji’s system automatically manages the dialog flow, handling both system-initiated and user-initiated conversation turns. It ensures the conversation stays on track according to the rules and topics defined by the chatbot creator. The platform also includes ad-lib topics to handle contingencies such as user digressions or missing information.
Integration Capabilities
Juji Studio easily integrates with popular messaging apps like Facebook Messenger and WhatsApp, allowing for broader outreach. Additionally, the Juji API enables application developers to embed Juji AI chatbots into various applications, including mobile and web-based platforms.
Real-Time Analytics and Personalization
The platform provides real-time analytics, including topic summarization of user input and personality insights. This allows human staff to obtain quick audience insights and plan the next best action. Chatbots can also be customized to fit the user’s style and brand, promoting a unique identity.
Multimedia Support and 24/7 Availability
Juji chatbots can operate 24/7, providing constant support to users. The platform also supports the addition of multimedia elements like videos and images to enhance the user experience.
Continuous Improvement
If a user asks a question that the chatbot cannot answer, Juji notifies human staff and suggests potential answers. Human staff can then provide answers, which are instantly integrated into the chatbot’s knowledge base, improving its capabilities in real-time.
In summary, Juji offers a powerful and user-friendly platform for creating and managing cognitive AI chatbots that can empathetically and responsibly handle complex human interactions, making it an invaluable tool for organizations seeking to enhance their customer and employee experiences.