GYANT Integration into Fabric Health
GYANT, now integrated into Fabric Health following its acquisition, is a sophisticated patient engagement and care automation platform designed to streamline and enhance the healthcare experience for both patients and providers.
Key Functionality
Patient Journey Automation
GYANT’s platform, now part of Fabric Health, automates the patient journey from the initial symptom onset to the completion of care. It uses conversational AI to guide patients through their healthcare process, integrating deeply into clinical workflows and electronic health records (EHRs).
Symptom Checking and Triage
The platform includes an AI-powered symptom checker that identifies patient symptoms and navigates them to the most appropriate care settings, such as scheduling primary care visits, routing to urgent care, or initiating virtual care visits. This process reduces wait times and streamlines the triage process.
Asynchronous Care
GYANT’s asynchronous care platform, known as Async, allows patients to self-select for asynchronous visits, particularly for low-acuity cases that would otherwise be handled in urgent care settings. This feature integrates with health systems’ mobile apps and patient portals, enabling patients to receive diagnoses and treatment plans without disrupting their schedules.
Clinical Content and Automation
The platform leverages fully customizable, peer-reviewed clinical protocols powered by automation and supported by human expertise. This automation includes mobile intake forms, clinical symptom gathering, and the automation of documentation, prescriptions, and lab orders, significantly reducing the workload for clinical staff.
Hybrid Care
Fabric’s platform, incorporating GYANT’s technology, enables seamless transitions between synchronous and asynchronous modes of care. This hybrid approach expands access to care and allows providers to treat patients in the most efficient and timely manner possible.
Patient Engagement
The platform proactively engages patients through recovery monitoring, care plans, custom reminders, and the ability to escalate care when needed. This engagement improves patient outcomes, reduces hospital readmission rates, and enhances patient satisfaction by providing real-time visit progress updates and configurable FAQs.
Integration and Accessibility
GYANT’s technology is integrated into various healthcare systems, including websites, mobile apps, patient portals, and call centers. This integration ensures that patients can access care from multiple touchpoints, 24 hours a day, 365 days a year, and that providers can leverage existing patient data and care protocols to ensure safe and high-quality care.
Benefits
- Efficiency: Reduces wait times to as little as 7 minutes and provider work time to as little as 89 seconds, increasing provider efficiency 2-10 times depending on the setting.
- Accessibility: Enhances patient access to care by providing digital-first access and the ability to engage with care on their schedule.
- Clinical Capacity: Expands clinical capacity by automating administrative tasks, reducing documentation time, and increasing the utilization of unfilled visit blocks.
- Patient Satisfaction: Improves patient satisfaction by providing real-time updates, reducing the likelihood of patients leaving without being seen (LWBS), and offering a more streamlined and efficient care experience.
In summary, the integration of GYANT into Fabric Health has created a comprehensive care enablement platform that leverages conversational AI, intelligent adaptive interviews, and automation to streamline healthcare operations, improve patient access and satisfaction, and enhance clinical efficiency.