Inbenta is a cutting-edge, AI-powered platform designed to revolutionize customer service and enhance user engagement through advanced conversational AI and intelligent search capabilities.
What Inbenta Does
Inbenta empowers businesses to provide exceptional customer service by automating responses to customer inquiries, reducing the workload on support teams, and improving the overall customer experience. The platform leverages natural language processing (NLP), machine learning, and semantic search to deliver accurate and relevant responses to user queries in real-time.
Key Features and Functionality
Conversational AI and Chat
Inbenta’s Conversational AI platform enables fluent, human-like interactions through chat and voice channels. The technology has been trained over two decades and billions of interactions, achieving exceptional accuracy of over 95% from the outset.
Omnichannel Engagement
The platform connects seamlessly with various communication channels, including websites, mobile apps, Facebook, WhatsApp, Instagram, and more, ensuring customers can be engaged wherever they are.
Natural Language Processing (NLP) and Semantic Search
Inbenta’s NLP capabilities allow it to understand the nuances of human conversation, providing responses based on the meaning and context of the user’s query rather than just keywords. This semantic search functionality ensures more precise and relevant results, even for vague or ambiguous queries.
Live Translation and Personalization
The platform automatically responds in the user’s language, offering a personalized and localized experience. This multilingual support covers over 25 native languages, enhancing global customer engagement.
Integration and Interoperability
Inbenta integrates seamlessly with existing knowledge bases, FAQs, documentation, and CRM systems, as well as with platforms like Salesforce Service Cloud, Zendesk, and Desk.com. This integration allows for a unified and efficient customer service experience.
Visual Dialog Builder and Workflow Automation
The platform includes a visual dialog builder that simplifies the creation of conversational flows. Additionally, workflow automation streamlines processes, reduces tasks, and boosts efficiency across operations.
Analytics and Insights
Inbenta provides comprehensive analytics and insights, enabling businesses to extract valuable data to cut costs, boost customer satisfaction, and unlock growth opportunities.
Composite AI and Human-like Interactions
By combining the structure of Conversational AI with the creativity of Generative AI (GenAI), Inbenta delivers dynamic and precise interactions. The platform also supports human-like voice conversations, making virtual agents more engaging and effective.
Escalation to Live Agents
For complex issues, Inbenta’s system automatically escalates to live agents, ensuring a smooth and uninterrupted customer experience. This feature is part of its multi-touch digital workflows, which include real-time escalation, voice, and video support.
Advanced Customer Engagement Solutions
Inbenta offers a range of solutions, including intelligent chatbots, virtual assistants, and predictive, intent-based search. These tools help customers find information quickly, provide personalized recommendations, and guide them through the buying process, ultimately improving conversion rates and customer satisfaction.
In summary, Inbenta is a robust and innovative platform that leverages AI and NLP to enhance customer service, automate repetitive tasks, and provide a personalized and efficient user experience across multiple channels.
