Product Overview of Kore.ai
Kore.ai is a leading enterprise-grade platform specializing in conversational and generative AI solutions, designed to empower businesses by creating engaging, intelligent, and automated interactions.
What Kore.ai Does
Kore.ai provides an end-to-end platform for building, training, analyzing, and managing AI-powered chatbots and virtual assistants. The platform is tailored to enhance customer experience, employee experience, and agent experience across various industries, including banking, healthcare, retail, and more. It enables enterprises to automate processes, improve operational efficiency, and scale domain expertise through AI-driven solutions.
Key Features and Functionality
No-Code Development
Kore.ai offers a no-code platform that allows users, even those without technical skills, to create and deploy AI applications. The platform features a drag-and-drop interface, making it simple to design and customize conversational chatbots, virtual assistants, and other AI agents.
Generative AI and LLM Integration
The platform integrates with large language models (LLMs) such as OpenAI, Azure OpenAI, and Anthropic, as well as Kore.ai’s own XO GPT models. This integration enables the creation of intelligent, human-like conversational experiences. Users can leverage pre-built or custom models, and the platform supports a bring-your-own (BYO) model framework for external or enterprise-hosted models.
Domain-Trained Models
Kore.ai provides domain-trained models for various industries, allowing users to build chat agents and virtual assistants tailored to specific processes and tasks. These models are fine-tuned for accuracy, safety, and efficiency in production environments.
Advanced Automation Features
The latest release of the Kore.ai Experience Optimization (XO) Platform includes advanced automation features that accelerate the development of conversational chatbots. This includes a unified interface for integrated products like Automation AI, Contact Center AI, Agent AI, and Search AI. The platform also supports multi-LLM generative AI builders and retrieval augmented generation (RAG) capabilities to enhance AI apps with proprietary datasets and knowledge bases.
AI for Work, Process, and Service
Kore.ai’s offerings are categorized into three main areas:
- AI for Work: Empowers employees with powerful workspace search, pre-built AI agents, no-code tools for custom agents, and universal workspace & agent orchestration.
- AI for Process: Transforms knowledge-intensive operations with no-code tools, pre-built prompts and agent templates, AI model and data management, and a security and governance framework.
- AI for Service: Elevates service strategies with no-code tools to build conversational AI agents, pre-built agents for key industries, AI support for service reps, and an AI contact center for human-assisted handoffs.
Core Platform Components
The Kore.ai Conversational Platform includes:
- Natural Language Processing (NLP) Engine: Built with award-winning technology to understand human utterances, intents, sentiments, and emotions.
- Pre-built Integrations: With several enterprise backend platforms, enabling communication across multiple channels.
- Scalable and Secure: The platform is designed to be scalable, secure, and repeatable for creating and managing AI-powered chatbots throughout their life cycle.
Additional Tools and Services
Kore.ai offers a range of tools and services, including:
- Agentic App Builder: For building custom AI agents.
- Integration Studio: For integrating with various systems.
- Conversation Designer: For designing and optimizing conversational flows.
- AI Monitoring & Learning: For continuous improvement of AI models.
- Security & Compliance: Ensuring robust security and compliance frameworks.
Benefits and Recognition
Kore.ai’s platform has been recognized by leading technology and industry analysts such as Gartner, Forrester, IDC, ISG, and Everest Group. It has helped numerous global companies achieve significant improvements in customer satisfaction, operational efficiency, and cost savings. With its recent funding and continuous innovation, Kore.ai is positioned as a leader in the generative AI technology space.