What Orbita Does
Orbita’s platform is engineered to enhance patient engagement, improve clinical efficiency, and optimize healthcare outcomes. It powers voice and chatbot solutions that automate various aspects of patient care, from initial contact to ongoing care management.
Key Features and Functionality
Omnichannel Engagement
Orbita’s platform supports omnichannel engagement, allowing healthcare organizations to interact with patients through multiple channels, including web and mobile web chatbots, native mobile applications (iPhone and Android), interactive voice response (IVR), social media (Facebook Messenger, WhatsApp), SMS, and smart speaker platforms (Amazon Alexa and Google Home).
Pre-built Solutions
The platform offers pre-built, interoperable services that streamline the deployment of feature-rich healthcare virtual assistants. These solutions include:
- General and condition-specific healthcare knowledgebases and symptom checkers
- Healthcare surveys and assessments
- Care navigation and communication
- Proactive outreach and communication
- Appointment scheduling and management
- Population health communication
Digital Front Door
Orbita provides a next-generation digital front door that enables consumer-friendly access to information and care. This includes automated patient outreach and scheduling, configured to support diverse appointment types and provider preferences.
Care Navigation
The platform manages automated care programs that guide and support patients throughout their care journey, from pre-visit preparation to ongoing care.
Proactive Communication
Orbita’s communication module integrates proactive messaging with intelligent virtual assistants to automate outreach for patient education, notifications, scheduling, and more. It can “cascade” through communication channels to ensure patients are reached on their preferred device.
Interoperability
The platform is designed with healthcare in mind, ensuring interoperability with critical systems such as electronic medical records (EMR), customer relationship management (CRM), practice management, and call centers. It supports standards-based APIs like FHIR HL7 and integrates with systems like Epic, Cerner, Salesforce, and Genesys PureCloud.
Security and Compliance
Orbita’s platform is HIPAA-compliant and adheres to other stringent security standards such as SOC, ISO, and GDPR. It uses OAuth 2.0 and Single Sign-On (SSO) for secure identity and authentication.
Analytics and Reporting
The platform includes intuitive administration tools and analytics capabilities that help users understand and improve stakeholder engagement. Dashboards enable organizations to evaluate and visualize user interactions, uncover insights, and identify areas for improved engagement. Custom reports and pre-built dashboards are also available.
AI and Machine Learning
Orbita leverages advanced AI technologies, including generative AI for question answering and information extraction, voice processing for recognition and synthesis, sentiment analysis, symptom detection, and condition detection. It also supports natural language processing (NLP) both out-of-the-box and through third-party integrations.
Scalability and Performance
The platform is cloud-based, scalable, and includes an integrated content delivery network (CDN) for efficient content delivery. It also features elastic search capabilities and extensible data schemas and storage.
In summary, Orbita’s conversational AI platform is a robust, secure, and scalable solution tailored to meet the complex needs of the healthcare industry, enhancing patient engagement, clinical efficiency, and overall healthcare outcomes.