Product Overview of Sensely
Sensely is an advanced, empathy-driven conversational AI platform designed to enhance the member experience, improve health outcomes, and streamline various aspects of healthcare and customer service.
What Sensely Does
Sensely serves as a comprehensive solution for healthcare organizations, insurers, and other related entities by providing a range of tools and services that facilitate personalized interactions, improve access to care, and optimize operational efficiency. The platform is powered by world-class content from trusted sources such as the Mayo Clinic and the NHS, ensuring clinically rigorous and accurate information.
Key Features and Functionality
Personalized Interactions
- Users are guided by an avatar that can interact via text or voice in the user’s preferred language and through their chosen channel, including web, SMS, Facebook Messenger, and various mobile apps.
- The platform collects user preferences to provide a more personalized experience, with dashboards offering real-time insights into user behaviors and needs.
Symptom Checker and Clinical Decision Support
- Sensely’s symptom checker navigates users from problem to solution by assessing symptoms, routing patients to appropriate care, and delivering content from leading healthcare sources. This feature is clinically rigorous and integrates with various care settings.
Enrollment & Onboarding
- The Front Door Navigator module facilitates seamless enrollment and onboarding, connecting users to services and executing tasks on their behalf. It also learns user preferences over time to enhance the experience.
Health Management
- The platform includes modules for acute and chronic condition management, self-care and wellness libraries, health risk assessments, and mental health support. These tools help clinicians manage patient populations more effectively.
Customer Service and Navigation
- Sensely provides on-demand access to customer service, task management, and policy administration. It helps users navigate services, explain plan features, and execute operational tasks.
Intelligent Routing and Automation
- The platform automates patient triage and captures ROI through optimized patient routing. It also integrates with clinical pathways and care settings, ensuring seamless and efficient care delivery.
Custom Content and Insights
- Sensely offers a conversation builder toolkit to customize content and conversations according to customer needs. The platform also provides real-time insights dashboards to track impact and optimize the customer experience.
Additional Functionalities
- Other features include medication reminders, virtual consultations, appointment management, and the ability to locate nearby healthcare services. The app also supports voice recognition for user convenience.
Integration and Expansion
Sensely has been acquired by Mediktor, combining advanced AI-based symptom assessment with empathy-driven virtual assistance. This integration positions the platform as one of the largest global providers of AI-based solutions in the healthcare sector.
In summary, Sensely is a robust and user-friendly platform that leverages AI to improve health outcomes, enhance customer experience, and streamline healthcare operations, making it a valuable tool for healthcare providers and organizations.