Product Overview of X2AI
X2AI is a pioneering mental health support platform that leverages artificial intelligence (AI) to provide on-demand, affordable, and quality psychological support. Here’s a detailed look at what the product does and its key features and functionality.
Mission and Purpose
X2AI is driven by a mission to help 1 billion people access mental health support, aligning with the World Health Organization’s (WHO) goals of achieving better health for everyone worldwide. The platform aims to scale mental health support while reducing costs, making it more accessible and efficient.
Core Product: Tess AI Chatbot
The central component of X2AI is Tess, a sophisticated AI chatbot designed to offer emotional support through text-based conversations. Tess is trained on evidence-based interventions such as Cognitive Behavioral Therapy, Motivational Interviewing, and Mindfulness-Based Therapy, among others. This AI chatbot can engage in over 3.2 million unique conversations, covering 712 unique topics and 168 unique emotion categories.
Key Features
Customization and Integration
- X2AI allows for the customization of Tess to meet the specific needs of different demographics. The platform includes an administration panel and electronic health records (EHR) system that can be integrated with existing EHR systems, enabling seamless record-keeping and human intervention when necessary.
Ethical AI and Privacy
- X2AI adheres to a stringent ethical AI code, combining principles from the APA’s General Principles for Psychologists and the UK Lord’s Report AI Code Principles. The platform ensures compliance with international data privacy standards, including GDPR and HIPAA. Users are presented with clear Terms of Use and Privacy Policy, and the company does not sell or provide user data for commercial purposes.
Crisis Support
- Tess is equipped with crisis evaluation dialogues developed in collaboration with crisis management professionals. If a user indicates they are in crisis, the AI provides direct contact information for crisis services and can seamlessly transition the conversation to a human crisis response professional.
Feedback and Improvement
- The AI coaches regularly solicit feedback from users to improve services. This feedback is consolidated and incorporated into core team discussions to enhance the AI’s performance and mitigate any bias or stigma.
Cultural Sensitivity and Scalability
- X2AI’s system is designed to be culturally sensitive, with the ability to incorporate local nuances and resources. This makes it effective for users worldwide, as evidenced by its ability to deliver support in multiple languages and contexts.
Business-to-Business (B2B) Services
- X2AI offers services to employers through Employee Assistance Programs (EAPs), healthcare systems, and higher education institutions. The platform provides a network of 24/7 professional crisis management counselors for B2B services.
Impact and Efficacy
- Studies have shown that interactions with Tess can reduce anxiety symptoms by 18% and depression symptoms by 13%. Additionally, the platform has been successful in increasing social connectedness among older adults by 55.7% over a four-week period.
In summary, X2AI’s Tess AI chatbot is a robust and ethically grounded solution for mental health support, offering customizable, culturally sensitive, and scalable assistance while ensuring user privacy and safety.