Document360 is an advanced knowledge base software designed to cater to the documentation needs of small to large enterprises across various industries, including SaaS, IT, Healthcare, Education, Manufacturing, and Finance.
What Document360 Does
Document360 provides a versatile platform for managing both public and private documentation, enabling organizations to create, organize, and maintain extensive documentation libraries. This software is tailored to support technical writers, product managers, and documentation managers in streamlining their documentation processes and enhancing overall operational efficiency.Key Features and Functionality
AI-Powered Content Creation and Search
- Document360 features Ask Edy, an AI-powered search assistant that simplifies content discovery by providing contextual search results and suggesting relevant articles based on user queries. This feature accelerates the documentation process and reduces the time spent searching for information.
Multi-Language Support
- The platform supports over 50 languages, allowing businesses to create documentation accessible to global audiences without the need for external translation services.
Customization Options
- Document360 offers extensive customization options, enabling companies to align their knowledge base with their brand identity. This includes modifying the layout, colors, fonts, and logos, as well as customizing the header, footer, homepage, error pages, and login page.
Advanced Editor and Version Control
- The software includes both rich text and markdown editors, catering to diverse content creation needs. The version control feature allows multiple team members to collaborate on content updates while maintaining a comprehensive history of changes. This ensures seamless collaboration and tracking of updates.
Enhanced Analytics
- Document360 2.0 introduces advanced analytics capabilities, including article performance analytics, search behavior analytics, team account insights, reader analytics, and feedback evaluation. These analytics help organizations understand how their content is performing and make data-driven decisions.
Bulk Operations and Effortless Article Import
- The platform simplifies managing multiple articles with bulk operations in the “All Articles” section, allowing users to update, delete, or modify articles efficiently. Additionally, importing articles is streamlined through the ability to upload Word files directly.
Personalized Knowledge Hub
- Document360 allows for the creation of fully customized knowledge base sites, reflecting the organization’s brand and style. This includes easy configuration of various site elements from a single location.
Advanced Search and Filters
- The new Portal Search feature in Document360 2.0 enables users to search through the knowledge base using advanced filters such as All, Articles, Settings, Drive, and Tags, ensuring quick and efficient information retrieval.
Collaboration and Knowledge Sharing
- The platform offers tools for knowledge sharing and collaboration, including in-content feedback, comments, and notifications. Decision trees and content editor features further facilitate structured knowledge dissemination.
Security and Access Control
- Document360 provides enterprise-level access control, ensuring that sensitive information is protected. This makes the platform suitable for both internal and external documentation use cases.