Eesel AI Product Overview
Eesel AI is an advanced, AI-powered platform designed to streamline knowledge management and enhance productivity within organizations. Here’s a detailed look at what the product does and its key features:
What Eesel AI Does
Eesel AI is created to provide instant answers to any company-related questions by leveraging the existing knowledge base of the organization. It integrates seamlessly with various tools and platforms, such as Google Docs, Confluence, Notion, SharePoint, Slack, and Microsoft Teams, to ensure that employees and customers can access information effortlessly.Key Features and Functionality
Instant Answers
Eesel AI delivers quick and accurate responses based on the company’s knowledge base, reducing the time spent searching for information and enabling teams to focus on more critical tasks.Seamless Integration
The platform integrates with multiple tools and platforms, including help desks like Zendesk and ServiceCloud, team chats, and document management systems. This integration allows for comprehensive access to company knowledge and easy training of the AI on various sources.Data Privacy and Security
Eesel AI ensures data privacy with end-to-end encryption and provides full control over the information the AI can access, ensuring secure data management.Multilingual Support
The platform supports over 80 languages, making it accessible to a global workforce and customer base, and providing reliable responses based on the shared knowledge.Automated Help Desk Functions
Eesel AI can draft replies for incoming tickets, automatically handle Tier 1 tickets, and escalate tickets to human agents when necessary. It also offers features like automated draft replies, smart escalation, and customizable tone to match the brand voice.Customizable Deployment
The AI can be deployed in various ways, including integration into help centers, team chats, or websites. It allows for full control over branding and appearance, making it adaptable to different company needs.Easy Setup and Training
Eesel AI boasts a straightforward setup process that can be completed in just a few minutes. It can be trained on various knowledge sources with a single click, making it easy to implement and use.Reporting and Control
The platform offers extensive reporting and allows for the creation of multiple AIs that are experts on different topics. It also enables control over access for each AI, ensuring that the right information is available to the right people.Benefits
- Increased Productivity: By providing instant answers, Eesel AI significantly reduces the time spent searching for information, allowing employees to focus on more critical tasks.
- Enhanced Customer Support: The AI helps in drafting responses and handling Tier 1 tickets, improving the efficiency and consistency of customer support.
- Streamlined Workflow: Eesel AI streamlines workflow by automating routine tasks and providing easy access to company knowledge, leading to higher service consistency and improved efficiency.