Grasshopper Virtual Phone System is a comprehensive and user-friendly communication solution designed to help small businesses maintain a professional image and streamline their communication processes.
What Grasshopper Does
Grasshopper provides a virtual phone system that allows businesses to separate their personal and business communications. It offers a dedicated business phone number that can be used on existing mobile devices, eliminating the need for additional hardware or costly setups. This system enables businesses to appear more professional and organized, akin to larger corporations.
Key Features and Functionality
Business Phone Number
Grasshopper allows you to choose from a variety of local, toll-free, or vanity numbers, or you can port your existing number for free. This dedicated business number helps keep your personal and business calls separate.
Desktop and Mobile Apps
The system includes desktop and mobile apps for iOS and Android, enabling you to stay connected and manage your business communications from anywhere.
Business Texting
Grasshopper offers business texting, allowing you to send and receive texts using your business number. This feature is particularly useful for customers who prefer texting over calling.
Call Forwarding and Handling
You can forward business calls to your personal phone or to another team member. The system also supports simultaneous call handling, ensuring that no caller receives a busy signal.
Voicemail and Transcription
Grasshopper includes a voicemail system where messages are delivered as MP3s via email. Additionally, voicemail transcription allows you to read messages without having to listen to them.
VoIP/Wi-Fi Calling
For areas with poor cell reception, Grasshopper’s VoIP/Wi-Fi calling feature allows you to make and receive calls using your internet connection.
Custom Greetings and Extensions
You can create professional custom greetings to welcome callers and direct them to departments or employees. The system also supports extensions with their own call forwarding rules.
Incoming Call Control and Call Transfers
Grasshopper allows you to screen callers, block unwanted calls, and set up custom schedules for your business hours. You can also place callers on hold and transfer them to another number as needed.
Reporting and Analytics
Detailed call reports help you keep track of your business communications, providing valuable insights into your operations.
Unified Messaging
With Grasshopper Connect, all forms of business communication—calls, texts, voicemails, and emails—are managed in one unified inbox, making it easier to stay organized and responsive.
Additional Features
Other notable features include virtual faxing, where incoming faxes are delivered as PDF attachments to your email; instant response, which automatically sends a text to new callers when you can’t answer; and the option to use live US-based receptionists through Ruby Receptionist.
In summary, Grasshopper is a robust virtual phone system that provides small businesses with the tools they need to communicate professionally, efficiently, and effectively, all while maintaining a clear separation between personal and business communications.