Product Overview of KBPublisher
KBPublisher is a comprehensive, web-based knowledge management software designed to facilitate the sharing, management, and retrieval of various types of information within organizations. Here’s a detailed look at what the product does and its key features:
Purpose and Benefits
KBPublisher is intended to improve staff productivity, reduce the need for customer support, and eliminate time wasted searching for information. It serves as a centralized knowledge repository where content managers can publish and manage a wide range of content, including articles, white papers, user manuals, business processes, FAQs, online help, APIs, and more. This centralized approach helps in retaining knowledge within the organization, even when employees leave, and accelerates the training process for new employees.
Key Features
1. Powerful Search Functionality
- KBPublisher features a robust search engine with full-text search, spell check, word variation, partial-word recognition, and Sphinx search engine support. This enables users to quickly find the information they need, enhancing customer self-service and reducing support queries.
2. Content Editing and Management
- The platform includes a content editing tool that allows users to edit and format content, upload videos and images, and add hyperlinks. It also supports article drafts, enabling users to modify existing published articles without affecting the live publication.
3. Workflow Approvals and Automations
- KBPublisher allows for the automation of processes for reviewing, approving, and publishing articles. This feature ensures that content is updated regularly and alerts staff to review articles, maintaining the accuracy and relevance of the knowledge base.
4. Mobile Device Access
- Users can access the content from any phone, tablet, or mobile device, ensuring that information is available anywhere, anytime.
5. Flexible Security and Access Control
- The platform offers flexible security options, including the ability to define unlimited security groups, user roles, and end-user portals. It also supports Single Sign-On (SSO) with LDAP authentication and SAML integration.
6. File Attachments and Subscriptions
- Users can upload file attachments, including Microsoft Office and PDF files, which are searchable. The subscription feature ensures that users are notified about new articles, files, and comments.
7. Customization and Integration
- KBPublisher is highly customizable, allowing organizations to match the software to their company design and requirements. It supports data integration, enabling the search and display of content in other applications or websites.
8. Quick Response and Feedback Mechanism
- As users type a question, KBPublisher displays articles that might provide the answer. The feedback option allows users to log support requests, which can be routed to different people for response, creating a simple help desk request system.
Pricing and Licensing
KBPublisher offers various pricing plans based on the number of users, ranging from an individual license at $198 to an unlimited site license at $2998. Other plans include 5, 10, 20, and 30 license packs, catering to different organizational needs.
In summary, KBPublisher is a powerful knowledge management tool that enhances information sharing, improves productivity, and reduces the burden on customer support. Its robust features, customization options, and user-friendly interface make it an ideal solution for businesses seeking to implement a reliable and efficient knowledge base.