Mattermost is a comprehensive, open-core collaboration platform designed to accelerate mission-critical work by enhancing team communication, collaboration, and workflow orchestration. Here’s an overview of what the product does and its key features:
Purpose and Use Cases
Mattermost is tailored to meet the needs of technical and operational teams, particularly in environments that require rigorous security and compliance, such as government, defense, and critical infrastructure. It supports a wide range of collaboration use cases, including agile software development, incident response, IT service desk operations, CI/CD pipelines, test and QA processes, and remote work scenarios.
Key Features
Collaboration and Communication
- Channels and Messaging: Mattermost allows for the creation of unlimited teams and channels, facilitating real-time collaboration through 1:1 and group messaging. It also supports native audio and screen sharing, ensuring seamless communication across web, desktop, and mobile platforms.
- Persistent Chat: The platform maintains a continuous message archive with full history search capabilities, ensuring that all conversations and activities are easily accessible.
Workflow Orchestration and Automation
- Playbooks and Task Management: Mattermost enables the creation and management of playbooks with ad hoc tasks, automated triggers, and stakeholder dashboards. This helps in streamlining workflows and automating repetitive tasks using slash commands, bots, and integrations.
- Workflow Automation: Users can build and configure repeatable processes to achieve specific and predictable outcomes, reducing context switching and enhancing productivity.
Integrations and Extensibility
- Developer Tool Ecosystem: Mattermost integrates seamlessly with popular developer tools such as Jira, GitHub, GitLab, Jenkins, and ServiceNow, among others. This integration streamlines workflows and enhances collaboration.
- APIs and Webhooks: The platform provides full access via its API, allowing for the creation of custom bots, integrations, and other interactions. Webhooks facilitate real-time data exchange with external services.
- Plugins and Customizations: Mattermost is extensible by design, supporting a rich ecosystem of third-party apps and integrations. Users can enhance the platform with custom apps, bots, and plugins from the Mattermost Marketplace.
Security and Compliance
- Self-Hosted and Private Cloud Options: Mattermost offers self-hosted and private cloud deployment options, ensuring full data control and compliance with stringent security and regulatory requirements.
- Multi-Factor Authentication and Single Sign-On: The platform supports multi-factor authentication and single sign-on with OAuth 2.0 providers, enhancing security and user management. It also uses TLS encryption and encryption-at-rest to safeguard data.
- Audit Controls and Rate Limiting: Mattermost maintains a comprehensive history of messages and file uploads and includes rate limiting to protect against brute force attacks, supporting compliance and monitoring requirements.
Customization and Global Support
- Custom Branding and Themes: Users can personalize the user experience with custom branding tools and themes. The platform also supports 20 languages, catering to global teams.
- Community and Support: Mattermost is supported by a growing community of over 6,000 contributors and offers extensive documentation and support resources.
High Availability and Scalability
- Designed for Large Deployments: Mattermost is built for high availability and scalability, supporting large and complex deployments to meet the needs of diverse organizations.
In summary, Mattermost is a robust collaboration platform that combines advanced communication features, workflow automation, deep integrations with developer tools, and stringent security measures to support the mission-critical work of technical and operational teams. Its flexibility, extensibility, and focus on security make it an ideal solution for organizations requiring a secure and adaptable collaboration environment.