Overview of Missive
Missive is a comprehensive team collaboration and productivity tool designed to integrate and streamline various channels of communication, including emails, SMS, WhatsApp, Instagram, Messenger, and more. The primary objective of Missive is to break down silos between internal and external communication, enhancing teamwork, accountability, and efficiency.
Key Features
Integrated Communication Channels
Missive consolidates multiple communication channels into a single platform, allowing teams to manage emails, SMS, WhatsApp, and other social media messages in one place. This integration facilitates seamless communication and collaboration across different mediums.
Team Collaboration
- Shared Emails: Team members can share emails without the need to share logins or forward/CC multiple emails.
- Real-Time Drafting: Teams can draft emails together in real-time, eliminating the need for external tools like Google Docs.
- Internal Comments: Users can add comments to email threads that are visible only to team members, reducing the need for separate chat tools.
Automation and Rules
- Rule Editor: Automate recurring tasks using a complete rule editor that can refer to incoming emails, outgoing emails, and user actions.
- Automatic Email Distribution: Assign incoming emails to teammates using various methods such as circulating, least engaged team member first, all together, or randomly.
Organization and Productivity
- Shared Labels (Tags, Keywords): Organize conversations with personal, company-wide, and hierarchical labels to make them easier to find and monitor.
- Keyboard Commands: Utilize keyboard shortcuts for faster navigation, searching, assigning, and other actions.
- Tasks and Follow-Ups: Create tasks for team members and set follow-ups for emails to ensure timely reminders and a clean inbox.
- Undo Function: Minimize errors with an undo function that allows for customizable delay times.
- Attachment Reminder: Ensure attachments are never forgotten.
Live Chat and Customer Interaction
- Missive Live Chat: Interact with website visitors through a customizable live chat widget. Features include online/offline status, file exchange, automation rules, read status, and automatic email follow-ups for unread messages.
Integrations and Customization
- Integrations: Connect with CRM or ERP systems, Dropbox, Trello, Zoom, or create custom integrations.
- Single Sign-On: Arrange employee access with single sign-on providers like Okta, Azure Active Directory, and SAML.
- Custom Swipe Gestures: Create custom swipe gestures for iPhone and iPad.
- Merge Email Threads: Merge multiple email threads into a single conversation to keep context in one place.
Additional Functionality
- Contact Management: Manage personal and corporate address books, synchronize with Outlook or Google address books, and create groups and organizations.
- Filters and Search: Set filters on mailboxes and search precisely through thousands of emails.
- Command Bar: Access various features quickly using the command bar (Ctrl/Cmd K), including creating new emails, events, or tasks, and managing settings and preferences.
Benefits
Missive enhances team productivity by automating repetitive tasks, creating frictionless communication, and providing a centralized platform for all communication needs. It helps teams stay focused, reduces the need to switch between multiple apps, and improves the overall efficiency of workflows. With its robust set of features and integrations, Missive is an essential tool for customer support, sales, email delegation, and other collaborative tasks.