Acquire.io is a cloud-based, integrated, and innovative customer communication platform designed to bridge the gap between customers and sales or support teams, enhancing the overall customer experience.
What Acquire Does
Acquire.io focuses primarily on onboarding, customer support, and sales by providing quick, personalized customer service. The platform streamlines customer conversations across various digital channels, automates workflows, and centralizes customer data to improve operational efficiency and customer satisfaction.
Key Features and Functionality
Communication Channels
- Live Chat: Enables real-time text-based interactions between customers and support agents.
- Chatbot: Automates initial customer interactions and routine inquiries.
- Video Chat: Supports one-way and two-way video conversations for more personalized interactions.
- Co-Browsing: Allows agents to collaborate with customers on-screen, enhancing the support experience.
- Voice Calls: Facilitates voice communications for customers who prefer this method.
Collaboration and Support Tools
- Screen Sharing: Enables agents to share their screens with customers for better issue resolution.
- File Sharing: Allows the exchange of files between agents and customers.
- Canned Responses (Shortcuts): Predefined responses that agents can use to quickly address common queries.
Analytics and Reporting
- Analytics And Reporting: Provides insights into support and service efficiency, helping businesses measure and improve their operations.
- Visitor Tracking: Monitors customer interactions and behavior on the website.
- Chat History: Keeps a record of all customer interactions for future reference.
Integration and Customization
- Integrations: Seamlessly integrates with various tools such as Slack, Jira, Hubspot, Salesforce, Zendesk, Zoho, Google Analytics, and Shopify, among others.
- Customizable Chat Widget: Allows businesses to tailor the chat interface to their brand.
- Multi-Language Support: Supports multiple languages to cater to a global customer base.
Workflow and Team Management
- Automated Routing: Automatically directs customer inquiries to the most suitable agents.
- Team Collaboration: Facilitates teamwork and communication among support agents.
- Agent Scheduling: Manages agent availability and schedules to ensure efficient support operations.
Additional Features
- Mobile App: Available on iOS and Android, allowing support agents to manage customer interactions on the go.
- Knowledge Base: Provides a repository of information that agents can use to resolve customer queries.
- Offline Messaging: Allows customers to leave messages when agents are not available.
Benefits
Acquire.io helps businesses by providing seamless transitions between different modes of conversation, centralizing customer data, and enabling faster and more efficient responses. This approach enhances customer satisfaction, improves operational efficiency, and allows businesses to stay ahead in the digital-first era of customer communication.