Mattermost is a robust, secure, and highly customizable collaboration platform designed to accelerate mission-critical work in complex and rigorous environments. Here’s an overview of what the product does and its key features:
Purpose and Use Cases
Mattermost is tailored for technical and operational teams, particularly in sectors such as government, defense, and critical infrastructure. It aims to enhance team collaboration, workflow automation, and toolchain integration to support agile software development, incident response, customer onboarding, and other critical operations.
Key Features
Collaboration and Communication
- Mattermost offers persistent chat, voice calls, screen sharing, and file sharing, enabling real-time communication and collaboration across various channels. This includes 1:1 and group messages, as well as the ability to organize discussions into specific channels for project-focused collaboration.
Workflow Automation and Playbooks
- The platform supports workflow automation through playbooks, which provide a structured framework for managing complex, recurring processes. Playbooks include features like checklists, templates, automation actions, and granular permissions to ensure predictable outcomes and efficient task management.
Integrations and Extensibility
- Mattermost is highly extensible and integrates seamlessly with major developer tools such as Jira, GitHub, GitLab, and Zoom. It supports a rich ecosystem of third-party apps, bots, and custom plugins through open APIs and developer frameworks. This extensibility allows teams to tailor the platform to their specific needs.
Security and Compliance
- Mattermost is designed to meet stringent security and compliance requirements. It offers self-hosted and private cloud deployment options, ensuring full data control and compliance with in-house security frameworks. Features include multi-factor authentication, TLS encryption, encryption-at-rest, audit controls, and rate limiting to protect against unauthorized access and brute force attacks.
Customization and Branding
- Users can customize their experience with notification settings, theme changes, and profile updates. Additionally, Mattermost supports custom branding tools and themes, allowing organizations to personalize the platform to fit their brand.
Cross-Platform Support
- Mattermost has native applications for iOS, Android, Windows, macOS, and Linux, ensuring that teams can collaborate effectively across different devices and platforms.
Multilingual Support
- The platform supports 20 languages, making it suitable for global teams and enhancing collaboration across diverse user bases.
Advanced Board Views and Task Management
- Mattermost 7 introduces advanced board views, including Kanban, Table, Calendar, and Gallery views, which help in visualizing and managing work. Additional features include custom fields, filtering and sorting options, and bulk actions to streamline task management.
Directory Integration and Authentication
- Mattermost integrates with major account providers via Active Directory, SAML, and OAuth, ensuring secure and compliant user authentication. It also supports single sign-on with providers like GitLab.
In summary, Mattermost is a powerful collaboration platform that combines robust security, extensive integrations, and customizable workflows to support mission-critical operations in complex environments. Its features are designed to enhance team efficiency, adaptability, and resilience, making it an ideal solution for enterprises, defense, and governmental organizations.