Re:amaze Overview
Re:amaze is a comprehensive customer service, live chat, and helpdesk platform designed to streamline and enhance customer communication for businesses of all sizes. Here’s a detailed look at what Re:amaze does and its key features:
What is Re:amaze?
Re:amaze is an all-in-one solution for outstanding customer communication, integrating various channels such as email, live chat, video calls, social media, mobile SMS/MMS, and VOIP. This platform allows businesses to manage inquiries, support tickets, and messages from diverse channels in a single, centralized interface.Key Features
Unified Customer Communications
Re:amaze enables businesses to manage customer interactions across multiple channels, including email, live chat, social media, and mobile SMS/MMS, all within one unified platform. This centralization helps in streamlining and organizing customer communications efficiently.Live Chat Functionality
The platform offers robust live chat capabilities, allowing businesses to engage with customers in real-time. This includes features such as automated live chat using dynamic rules, targeting specific groups of customers, and providing instant assistance to enhance customer satisfaction.Integration Capabilities
Re:amaze integrates seamlessly with numerous popular third-party apps, including Shopify, BigCommerce, Stripe, MailChimp, Google Analytics, ShipStation, Klaviyo, and more. These integrations help in optimizing workflow and enhancing the overall customer experience.Automated Responses
To boost efficiency, Re:amaze offers automated responses and chat replies using variables like order status and response templates. Features include autoresponders, automated routing to specific agents or teams, and the use of chatbots to ensure quick and consistent communication.AI and Chatbots
The platform leverages AI to enhance support by pulling information from relevant articles to craft replies that answer customer questions. Custom and pre-built chatbots can automate various business opportunities, further enhancing customer support.Help Center FAQ
Re:amaze includes a built-in Help Center FAQ that allows businesses to educate customers. The help center content is automatically SEO optimized, and articles can be used in helpdesk replies, live chat, and ticket responses, as well as to train chatbots or embed into storefronts.Customer Satisfaction Surveys
The platform allows businesses to send satisfaction surveys at the end of email and live chat customer support tickets. This helps in calculating customer service and chat quality automatically through detailed reports.Sales and Marketing Automation
Re:amaze is not just a customer support tool; it also helps in increasing sales through marketing automation. Features include announcing new products, sending discounts, asking for reviews, reducing site/cart abandonment, and up-selling products using dynamic rules and real-time customer activity monitoring.Real-Time Monitoring and Personal Messages
The Re:amaze Live Dashboard allows businesses to monitor online customer activity in real-time, enabling personalized messages and enhancing sales opportunities.Additional Features
- Push Campaigns: Increase re-engagement and boost sales with targeted push notification campaigns.
- Status Page: Keep customers informed by alerting them during incidents or outages.
- AI Beta: Leverage AI to help respond, create, and summarize customer interactions.