What is Tawk.to?
Tawk.to is a comprehensive live chat and messaging service designed to enhance communication between businesses and their customers. It is a free, user-friendly tool that bridges the communication gap, enabling real-time interactions and personalized customer support.
Key Features
Live Chat Functionality
Tawk.to allows businesses to engage with website visitors in real-time through live chat, providing immediate assistance and support. This feature is accessible via both websites and mobile apps, ensuring continuous communication regardless of the platform.
Customization Options
The platform offers extensive customization options for the chat widget, including the ability to adjust size, colors, position, and content to align with your brand identity. You can also customize messages, branding elements, and even the language of the widget.
Automated Triggers
Tawk.to includes automated triggers that allow you to create messages based on specific visitor actions, such as visiting a particular page or performing a certain action. This feature helps in proactive customer engagement and support.
Shortcuts and Canned Messages
The platform provides shortcuts or canned messages that help agents quickly respond to frequently asked questions, streamlining the support process and improving efficiency.
Ticketing System
Tawk.to comes with a built-in ticketing system, allowing you to manage customer inquiries and issues systematically. You can forward emails to the Tawk.to dashboard, tag, assign, and mark tickets as open, pending, or closed.
Multi-Language Support
The service supports over 45 languages and 27 languages for live chat, making it a versatile tool for businesses with international customers.
Integrations and Zapier
Tawk.to integrates with over 100 other services and has a Zapier integration, enabling automated connections (Zaps) with more than 1,500 web services. This allows for seamless automation of day-to-day tasks and workflow building between different apps.
Real-Time Monitoring and Analytics
The platform offers real-time monitoring of visitor traffic and detailed reporting features, including sentiment tracking, engagement metrics, and chat history. These tools help businesses analyze customer interactions and improve their support strategies.
Multiple Agents and Departments
Tawk.to supports multiple agents, each with their own account, and allows the creation of different departments for various teams (e.g., sales, IT). Agents can use aliases and manage multiple websites from a single dashboard.
Additional Features
- Native Mobile Apps: For on-the-go chatting.
- Video and Voice Add-on: Enhancing communication options.
- Agent to Agent Messaging: Facilitating team collaboration.
- Desktop Notifications: Keeping agents informed.
- Geo IP Tracking: Identifying visitor locations.
- Unlimited Agents and History: No limits on the number of agents or chat history storage.
- Ban/Unban Visitors: Managing who can initiate chats.
- Custom Pages: Creating custom pages for direct chat links.
Conclusion
Tawk.to is an invaluable tool for businesses seeking to enhance their customer support and communication. With its free plan offering a wide range of features, extensive customization options, and robust integration capabilities, it stands out as a highly effective and cost-efficient solution for live chat and messaging needs.