Product Overview of Tidio
Tidio is an all-in-one customer experience platform designed to enhance customer service, boost sales, and streamline communication for online businesses. Here’s a detailed look at what Tidio does and its key features:
Core Functionality
Tidio integrates live chat, AI-powered chatbots, ticketing systems, and multichannel communication tools to provide a comprehensive customer service solution. This platform helps businesses manage all customer interactions in a single, unified inbox, making it easier to respond to customer queries and resolve issues efficiently.
Key Features
Live Chat
- Tidio offers a built-in live chat feature that allows businesses to interact with visitors in real-time. This includes the ability to preview carts, check order history, and recommend products directly within the chat. The live chat is mobile-friendly and can be easily installed on your website.
Lyro AI Chatbot
- The Lyro AI chatbot is a central component of Tidio, enabling businesses to automate customer support. Lyro can be trained on your website and documents to answer frequently asked questions (FAQs) and provide personalized assistance 24/7. It uses keyword/intent recognition, entities capture, and an AI knowledge base to deliver accurate and relevant responses.
Chatbot Builder
- Tidio features a drag-and-drop visual chatbot builder that allows users to create custom chatbot flows without any coding skills. You can use ready-to-use templates or build your own chatbots from scratch to automate various tasks such as saving abandoned carts, showing order status, and offering discount codes.
Ticketing System
- The platform includes a simple ticketing system that helps manage and resolve customer requests efficiently. This system allows you to assign conversations to agents, add custom tags, and search previous conversations to provide personalized support.
Multichannel Communication
- Tidio supports multichannel communication, allowing you to handle messages from live chat, email, Messenger, and Instagram in one shared inbox. This feature helps reduce the workload of your team and ensures that no customer interaction is missed.
Live Visitors List
- The Live Visitors List feature enables you to see who is visiting your website in real-time. You can proactively start conversations, offer relevant products, and troubleshoot issues based on the visitor’s browsing behavior and other metrics.
Analytics and Reporting
- Tidio provides various analytics tools, including live visitors lists, operating hours, and automation analytics. These features help you understand customer behavior and optimize your customer service strategies.
Integrations
- The platform integrates with several third-party applications such as Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, and Judge.me, enhancing its functionality and allowing seamless data exchange.
Customizable Widget
- Tidio offers a customizable widget that can be tailored to match your business’s branding. You can choose the color scheme, decide where the widget appears, and set custom online and offline statuses.
Pricing
Tidio offers a range of pricing plans to suit different business needs:
- Free Plan: Includes live chat for up to 50 users, basic chatbot flows, ticketing, and mobile app access.
- Customer Service Plan: Starts at $29/month, offering additional features like analytics, live visitors list, operating hours, and 24/5 live chat support.
- Flows Plan: Also starts at $29/month, focusing on automation with features like chatbot templates, visual chatbot builder, and automation analytics.
- Higher Plans: Include more advanced features and higher limits on conversations and visitors, with prices starting at $59/month and going up to premium plans.
In summary, Tidio is a powerful tool for businesses looking to enhance their customer service, automate repetitive tasks, and boost sales through effective communication and AI-driven solutions.