ActiveChat.ai Overview
ActiveChat.ai is a comprehensive platform that combines live chat capabilities with advanced conversational automation, designed to enhance customer service and sales operations.
Key Functionality
Conversational Automation
ActiveChat uses modern conversational AI to automate up to 70% of daily customer support routines. It learns from human agents’ interactions and transforms this knowledge into smart natural language automations that can work independently or provide AI-generated hints to human support teams.
Key Features
Visual Chatbot Builder
Allows users to create chatbots using a visual interface that closely follows natural human conversation models.
Omnichannel Messaging
Supports conversations across multiple channels, including Facebook Messenger, WhatsApp, Telegram, website chat widgets, SMS, and email, all through a unified agent interface.
AI & NLP Integration
Utilizes advanced AI and natural language processing (NLP) to understand and respond to customer queries effectively.
Live Chat Handoff
Enables seamless handoff between automated chatbots and human agents, ensuring continuous support.
Customizable Templates and Automated Workflows
Offers customizable templates and automated workflows to streamline customer support processes.
Analytics & Reporting
Provides custom dashboards to track performance KPIs and analyze conversational data.
Multilingual Support and CRM Integration
Supports multiple languages and integrates with CRM systems to enhance customer service capabilities.
Integration and Compatibility
ActiveChat can be integrated with existing customer service software and supports various platforms, including Android. It is adaptable to different business requirements and offers rapid integration.
Business Benefits
Unified Customer Experience
Provides a unified customer service experience across various channels.
Performance Improvement
Boosts customer service team performance with AI-generated hints and custom dashboards.
Infinite Customizability
Highly customizable to fit any business needs.
Cost-Effective
Available as a one-time license purchase with lifetime complimentary software updates.
Support and Resources
ActiveChat offers various support options, including phone support, and provides extensive resources such as webinars, walk-throughs, and guides to help users get started and maximize the platform’s benefits.