Product Overview of Adoreboard
Adoreboard is an advanced AI-driven platform designed to enhance employee and customer experience management by analyzing open-text data and connecting insights to real-world results. Here’s a detailed look at what Adoreboard does and its key features:
Core Functionality
- Emotion-Based Analytics: Adoreboard uses AI to analyze open-text data, such as survey responses, reviews, and other unstructured text, to identify and quantify human emotions. This goes beyond simple sentiment analysis, providing a deeper understanding of emotional intent and its impact on decision-making.
Key Features
- Instant Theme Analysis: The platform can accurately analyze thousands of comments in minutes, identifying recurring themes and emotional drivers within the data. This helps in prioritizing insights that are tied to real business results.
- Emotion Detection and Classification: Adoreboard’s AI is based on Plutchik’s Wheel of Emotions and integrates empirical trust metrics to classify emotions such as joy, trust, fear, and anger. This classification provides a nuanced understanding of trust and other emotions expressed in the text data.
- Trust Metric: The platform offers a comprehensive Trust Metric that captures and quantifies trust levels derived from unstructured text. This metric combines observational and introspective data with statistical processing to measure trust levels, including indicators of reliability, competence, and empathy.
- SWOT Analysis and Trend Detection: Adoreboard provides tools for conducting SWOT analyses and detecting trends over time, enabling users to understand the evolution of customer and employee sentiments and experiences.
- Instant Scorecard Presentations: The platform generates predictive insights and instant scorecard presentations, allowing users to quickly visualize and share key findings with stakeholders.
- Benchmarking and Customer Journey Mapping: Users can compare multiple datasets to benchmark performance and map customer journeys to understand the entire experience cycle. This helps in identifying areas for improvement and optimizing the customer experience.
- Strategic Storyteller Report: Adoreboard allows users to create, report, and share strategic stories based on the insights gathered, providing a narrative that connects data to actionable strategies.
- Integrations and Data Imports: The platform is fully integrated with tools like Qualtrics, Medallia, Survey Monkey, Zendesk, Twitter/X, and Reddit, making it easy to import data from various sources. It supports file formats such as txt, csv, and xls, with options for unlimited data imports under fair usage policies.
- API Access and Multilingual Support: Adoreboard offers API access and translation capabilities in 72 languages, ensuring global compatibility and ease of use across different regions.
- Security and Support: The platform includes secure Single Sign-On (SSO) SAML, helpdesk support, and access to the Adoreboard Academy, providing comprehensive support and security features.
Benefits and Use Cases
- Enhanced Decision-Making: Adoreboard helps users make data-driven decisions by connecting insights to real-world results. It has been used by companies like Healthscope to increase Net Promoter Score (NPS) by 13.9% and improve patient satisfaction.
- Efficient Analysis: The platform reduces manual analysis by up to 90%, allowing for faster and more accurate insights. For example, it synthesized over 2,000 employee comments into five decision-ready insights for a client, resulting in a 20% reduction in onboarding time.
- Actionable Insights: Adoreboard generates highly actionable ideas and identifies key emotional drivers, enabling users to prioritize initiatives that have a lasting impact on customer and employee experiences.
In summary, Adoreboard is a powerful tool for organizations seeking to deepen their understanding of customer and employee emotions and experiences. Its advanced AI capabilities, comprehensive analytics, and integrative features make it an invaluable asset for improving NPS, satisfaction, and overall experience management.