Product Overview of Aivo
Aivo is a leading provider of AI-powered conversational solutions designed to enhance customer engagement and streamline service automation. Founded in 2012 in Argentina, Aivo has expanded globally, operating in 22 countries with a presence in North and South America, and Europe.
What Aivo Does
Aivo specializes in offering customer service solutions with artificial intelligence, aimed at providing quick, personalized, and efficient interactions. The platform is designed to help companies reduce the time customers spend on customer service, allowing them to manage their time more effectively and receive solutions promptly.
Key Features and Functionality
Conversational AI and Automation
Aivo’s flagship product, AgentBot, is a conversational AI platform that automates customer service interactions across various digital channels, including web and mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. It is expected to expand to Twitter and Telegram soon. AgentBot uses AI to understand the intent behind customers’ questions and provide precise responses, ensuring 24/7 availability.
Omnichannel Support
Aivo offers omnichannel customer service solutions, ensuring a consistent experience across all communication channels. This includes text and voice channels, supporting over 80 languages to cater to a global customer base.
Personalization and Customization
The platform allows for high levels of personalization through customizable chat widgets, hyper-realistic avatars generated with AI, and the ability to create custom ads, embedded maps, carousels, videos, and more. This enhances the customer experience by providing interactive and engaging interactions.
Integration and Connectivity
Aivo seamlessly integrates with various external applications and systems, including CRM solutions like Zendesk, Salesforce, and Genesys PureCloud, as well as third-party platforms like Zapier. This hyper-connectivity enables companies to create a personalized work ecosystem tailored to their specific needs.
Analytics and Feedback
The platform provides real-time analytics, allowing businesses to view session data, evaluate chats, measure feedback, and gain insights to improve their strategies. The Satisfaction Score feature helps in identifying interactions with the most significant impact on customer experience and detecting areas for improvement.
No-Code and Low-Code Solutions
Aivo’s solutions are designed to be user-friendly, with AgentBot being a no-code platform that can be managed by any team without the need for technical training or programming knowledge. The Aivo Studio, a low-code tool, further enables the connection of AgentBot with other external applications and the creation of customized solutions.
Additional Solutions
In addition to AgentBot, Aivo offers other solutions such as:
- Voice: A phone-based automatic customer service solution with AI.
- Live: An omnichannel chat solution that empowers customer service agents.
- Help: A centralized knowledge base and smart search engine that enhances the self-service experience.
Pricing and Support
Aivo offers different pricing plans, starting at $99 per month for the Starter plan, with an Advanced plan available at $399 per month. A free trial is also available for users to test the platform. Customer support is provided via phone, and the platform supports both Android and iOS.
In summary, Aivo’s AI-powered conversational solutions are designed to automate and enhance customer service operations, providing personalized, immediate, and efficient interactions across multiple channels, while integrating seamlessly with existing business systems.