Boost.ai Product Overview
Boost.ai is a cutting-edge conversational AI platform designed to transform customer service and engagement for enterprises. Here’s a detailed look at what the product does and its key features:
What Boost.ai Does
Boost.ai enables organizations to develop and deploy powerful, intelligent virtual agents in-house, enhancing customer service and support across various channels. The platform leverages generative AI (GenAI) and traditional conversational AI (CAI) to provide rich, hyper-personalized interactions, ensuring high-quality customer experiences.Key Features and Functionality
Enterprise-Ready
- Scalable and Secure: Boost.ai integrates seamlessly with existing ecosystems, ensuring scalability and security, which are crucial for enterprise environments.
GenAI-Empowered
- Generative Action: This feature allows the use of GenAI-enabled virtual agents with built-in safety measures, enabling enterprises to automate up to 90% of inbound inquiries while maintaining control and minimizing risk. It includes guardrails at both local and topic levels to ensure responsible use of generative technology.
Omnichannel Support
- Consistent Interactions: Boost.ai provides consistent, high-quality interactions across all customer touchpoints, including voice and chat channels, ensuring a unified customer experience.
24/7 Service
- Always On, Always Reliable: The platform offers continuous support, exceeding customer expectations by being available around the clock.
Self-Service and Support
- Self-Service: Enhances customer self-service capabilities, allowing customers to resolve issues quickly and efficiently.
- Internal Support: Supports internal teams by automating routine tasks and providing assistance.
- Agent Assist: Assists human agents by providing them with the information and tools needed to handle complex customer inquiries effectively.
AI-Powered CX Insights
- Automated Conversation Analysis: Boost.ai’s AI-powered CX Insights feature automates the review of every customer conversation, providing detailed, actionable insights. This helps enterprises improve customer experience by identifying trends and issues in real-time.
Advanced Analytics
- Analyze: The platform includes robust analytics tools that enable enterprises to analyze customer interactions deeply, ensuring data-driven improvements in customer service.
Integration and Customization
- Integrations: Boost.ai allows seamless integration with various systems and apps, ensuring that the platform works cohesively within the existing enterprise ecosystem.
- Customizable: The platform offers customizable filter options, search fields, and other features to align with the specific needs of the business.
Safety and Control
- Guardrails and Safety Features: Boost.ai includes multiple safety features and guardrails to ensure that the use of GenAI does not introduce unnecessary risk. This is particularly important for highly regulated industries such as finance and insurance.