Claromentis - Short Review

Customer Service Tools



Product Overview of Claromentis

Claromentis is a comprehensive, highly customizable digital workplace solution designed to integrate and enhance various aspects of business operations, including people, processes, and profitability. Here’s a detailed look at what Claromentis does and its key features:



What Claromentis Does

Claromentis serves as a unified platform that replaces multiple disparate tools, centralizing company knowledge, processes, and projects into a single, accessible, and feature-rich environment. This digital workplace aims to boost productivity, collaboration, and operational efficiency by providing a robust set of applications and automation tools.



Key Features and Functionality



Integrated Applications

Claromentis offers over 30 powerful applications, including:

  • Intranet Applications: Corporate social networking, news, blogs, and discussion forums to drive engagement and collaboration across the organization.
  • Project Management: Tools to keep projects on track and ensure employees have everything they need to perform their best work.
  • Learning Management System: Engaging e-learning programs for upskilling employees, compliance training, and client training.


Business Process Automation

The platform includes a no-code business process automation (BPA) system called InfoCapture, which allows non-technical users to create and automate complex workflows and e-forms. This feature helps streamline manual processes, eliminate tedious tasks, and ensure efficient execution with minimal errors.



Automation and Workflows

  • E-Forms and Workflows: Simplify process creation and automate day-to-day tasks to increase productivity and accuracy.
  • SLAs, Configurable Permissions, Statuses, and Triggers: Advanced features to manage and optimize business processes.


Collaboration and Communication

  • Interactive Communication Tools: Break down office silos with features like corporate social networking, news, blogs, and discussion forums to facilitate collaboration across all organizational hierarchies.
  • Centralized Communication: Enable seamless communication and collaboration among employees, whether they are office-based or remote workers.


Security and Compliance

Claromentis is certified with HIPAA, ISO 9001:2015, and ISO 27001:2022, ensuring high standards of security and compliance. The platform includes robust permissions engines, version control, and language localization to meet industry regulations and data privacy requirements.



Customization and Flexibility

  • No-Code Platform: Empowers users of all skill levels to build highly specific automations and workflows without requiring technical expertise.
  • Custom Designs and Integrations: The platform allows for custom designs and integrations with third-party tools. The development team can build any custom app or integration to meet specific business needs.


Hosting and Support

Claromentis offers flexible hosting options, including SaaS and on-premise hosting, to suit various business and regulatory requirements. The platform is supported by 5-star customer support services, including 1-1 training, onboarding, tech support, and a 24/7 online customer portal.



Additional Benefits

  • Analytics Dashboards: Provide data-driven insights to facilitate business growth and decision-making.
  • Granular Access Controls: Ensure that each user’s experience is tailored specifically to their role within the company.
  • Scalability: The platform is designed to be scalable and flexible, allowing businesses to grow and adapt their processes continuously.

In summary, Claromentis is a powerful digital workplace solution that integrates a wide range of features to enhance collaboration, automation, and overall business efficiency, making it an invaluable tool for organizations of all sizes.

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