Product Overview of Collect.chat
Collect.chat is a user-friendly, no-code chatbot platform designed to enhance visitor engagement and automate data collection on websites. Here’s a detailed look at what the product does and its key features.
What Collect.chat Does
Collect.chat allows users to create and deploy chatbots on their websites without any coding knowledge. These chatbots are designed to interact with visitors 24/7, helping to convert them into paying customers, generate and qualify leads, collect critical feedback, and engage visitors through automated conversations. The platform is particularly useful for small to medium-sized businesses looking to improve their customer interaction and data collection processes.
Key Features
Automated Conversations
Collect.chat chatbots operate on autopilot, using scripted responses to interact with visitors. While it does not incorporate AI or natural language processing (NLP), it allows for conditional responses based on user inputs through its “Logical Jump” feature.
Customization and Design
The platform offers a simple and intuitive interface for designing chatbots. Users can customize chat widgets with basic design options such as page position, avatar, color, and welcome message. The drag-and-drop template system makes it easy to build and deploy chatbots quickly.
Multi-Language Support
Collect.chat allows users to create chatbots in multiple languages, making it suitable for global businesses. This feature enables businesses to communicate with their customers in their native language, enhancing user experience.
Integrations
The platform integrates with various popular apps and services, including Zapier, Integromat, Google Calendar, Google Sheets, Google Analytics, Facebook Pixel, and more. These integrations enable seamless data transfer and analysis using external tools like Mailchimp, FreshDesk, and Salesforce.
Data Collection and Analytics
Collect.chat provides tools for collecting and analyzing visitor data. Users can track responses, receive email notifications for visitor interactions, and connect to external analytics tools like Google Analytics to visualize and analyze the data collected.
Appointment Booking and Lead Generation
The chatbots can be set up to allow visitors to book appointments and provide contact information, which is then sent to the business via email. This feature helps in generating and qualifying leads on autopilot.
Team Collaboration
For businesses with multiple team members, the Plus and Unlimited plans offer team collaboration features, allowing multiple users to work together in a shared workspace to create and manage chatbots.
Notification and Follow-Up
Collect.chat allows for setting up conditional email notifications and follow-up communications. Users can decide whether to include incomplete conversations or those where the user did not supply an email address or other information.
Pricing Plans
Collect.chat offers several pricing plans tailored to different business needs:
- Lite Plan: Suitable for small businesses with light traffic.
- Standard Plan: Ideal for small to medium businesses with busy web traffic, priced at $49/month or $35/month billed annually.
- Plus Plan: Designed for medium to large businesses with heavy online traffic, priced at $99/month or $69/month billed annually.
- Unlimited Plan: For businesses needing unlimited responses, priced at $299/month.
Additional Features
- File Upload and Phone Number Collection: Interactive scripts allow users to upload files or provide phone numbers during conversations.
- Social Media and External Chat Links: Users can redirect visitors to social media channels or external live chat tools at the end of a conversation.
In summary, Collect.chat is a powerful tool for automating customer interactions, lead generation, and data collection on websites, all without requiring any coding knowledge. Its ease of use, customization options, and integration capabilities make it an attractive solution for businesses looking to enhance their online engagement and conversion rates.