Document360 is a comprehensive, AI-powered knowledge base software designed to cater to the documentation needs of small to large enterprises across various industries, including SaaS, IT, Healthcare, Education, Manufacturing, and Finance.
What Document360 Does
Document360 serves as an all-in-one platform for creating, managing, and sharing knowledge bases, software documentation, API documentation, Standard Operating Procedures (SOPs), and user manuals. It aims to streamline the documentation process, enhance operational efficiency, and provide accurate self-help content to users, thereby reducing support requests and enabling support teams to resolve complex issues more quickly.Key Features and Functionality
AI-Powered Content Creation and Search
- Document360 features Ask Edy, an AI-powered search assistant that simplifies content discovery by providing contextual search results and suggesting relevant articles based on user queries. This AI capability also assists content creators by suggesting tags, SEO descriptions, and writing prompts, accelerating the documentation process.
Customizable Knowledge Base
- The platform allows for the creation of fully customizable knowledge base sites, enabling users to modify the layout, colors, fonts, and logos to align with their brand identity. This customization extends to multi-language support, facilitating global reach and accessibility.
Advanced Editor and Version Control
- Document360 offers both rich text and markdown editors, catering to diverse content creation needs. The version control feature allows multiple team members to collaborate on content updates while maintaining a comprehensive history of changes, ensuring seamless collaboration and tracking of updates.
Enhanced Analytics
- The platform provides in-depth analytics across various dimensions, including article performance, search behavior, team account insights, reader analytics, and feedback evaluation. These analytics help organizations understand how their content is performing and identify areas for improvement.
Simplified Content Management
- Document360 2.0 introduces bulk operations in the “All Articles” section, making it easier to update, delete, or modify multiple articles at once. The platform also simplifies article import by allowing users to upload Word files, streamlining the content creation process.
Personalization and Branding
- Users have complete control over customizing their knowledge base site, including the header, footer, homepage, error pages, and login page. This ensures the knowledge base reflects the organization’s brand and style.
Advanced Search and Filters
- The new Portal Search feature in Document360 2.0 allows users to search through the knowledge base using advanced filters such as All, Articles, Settings, Drive, and Tags, ensuring quick and efficient information retrieval.
Collaboration and Knowledge Sharing
- The platform supports various tools for knowledge sharing and collaboration, including decision trees, in-content feedback, comments, and notifications. These features facilitate effective team collaboration and ensure that knowledge is disseminated efficiently.
Security and Access Control
- Document360 offers enterprise-level access control, allowing administrators to provide permissions and gate content based on roles, ensuring that sensitive information is protected.