Evernote Business - Short Review

Customer Service Tools

Evernote Business, formerly known as Evernote Business plan and now rebranded as Evernote Teams, is a comprehensive productivity and collaboration solution designed for teams and businesses. Here’s a detailed overview of what the product does and its key features:

Product Overview

Evernote Business is a cloud-based note-taking and collaboration platform that enables teams to capture, organize, and share information seamlessly across multiple devices and platforms. It is tailored to meet the needs of businesses by providing a unified workspace where team members can aggregate and manage various types of content, including text, images, audio, web clippings, and handwritten notes.



Key Features and Functionality



Note Creation and Organization

  • Users can create notes using a variety of formats such as text, images, audio, web clippings, and handwritten notes. These notes can be organized into customizable notebooks and stacks, providing a hierarchical structure for managing information based on projects, topics, or categories.


Collaboration and Sharing Capabilities

  • Evernote Business allows real-time collaboration on shared notebooks, enabling multiple users to edit notes simultaneously. It also features fine-grained access controls, ensuring that team members have the appropriate level of access to shared content.
  • The platform supports sharing and collaborating on a collection of related notes and notebooks through a feature called “Spaces,” which helps teams achieve their goals more efficiently.


Integration with Other Apps and Platforms

  • Evernote Business integrates seamlessly with a wide range of productivity tools, including email clients, project management platforms, and calendar applications. For example, users can connect multiple Google Calendar accounts to view upcoming events and create new meeting notes directly from their calendar.


Advanced Search and Tagging

  • The platform boasts powerful search capabilities, allowing users to find specific notes, documents, or attachments quickly using keywords, titles, or tags. Evernote also features a context-aware tagging system that suggests relevant tags based on note content and user behavior, enhancing search accuracy and simplifying the organization process.


Security and Data Protection

  • Evernote Business ensures data security through encryption and secure storage. It also offers single sign-on (SSO) to streamline account access while improving security. Administrators can manage team account information, users, and content through the Admin Console, and monitor account changes with the Activity History feature.


Additional Features

  • Business Card Scanning: Users can scan business cards to capture and store contact information.
  • PDF Annotation: Allows users to annotate PDFs and other documents directly within the platform.
  • Search in PDFs and Office Docs: Enables users to search within PDFs, Office documents, and other file types.
  • Note History: Users can view past versions of notes and revert to older versions if needed.
  • Offline Access: Notes are available even without an internet connection, making it ideal for working on the go.
  • Concierge Support: Priority support is available for troubleshooting and other issues.


Administrative Controls

  • Evernote Business requires a minimum of two seats and offers administrative controls, additional security measures, and data ownership features that businesses demand. This includes the ability to manage team accounts, users, and content all in one place through the Admin Console.

In summary, Evernote Business is a robust tool designed to enhance team productivity, facilitate collaboration, and provide a secure and organized workspace for managing diverse types of information. Its extensive feature set and integrations make it an invaluable asset for businesses looking to streamline their information management and collaboration processes.

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