Product Overview of Evolve IP
Evolve IP is a comprehensive cloud-based solution designed to streamline communication, enhance collaboration, and optimize business operations for organizations of all sizes. As “The Cloud Services Company™,” Evolve IP integrates essential productivity and communication tools into a single, secure platform.
Key Functionality
Unified Communications as a Service (UCaaS)
Evolve IP’s UCaaS offers a robust set of features including voice calling, video calling, instant messaging, and business SMS. It also includes advanced functionalities such as call recording with Voice AI, HD audio calling, and seamless integration with Microsoft Teams and other business applications.
Virtual Desktops and Desktop as a Service (DaaS)
The platform provides secure, high-performance virtual desktops accessible via DaaS or VDI solutions. This allows users to choose between private and public cloud options, ensuring remote flexibility, robust security, and scalable infrastructure. This feature helps reduce IT overhead and enables employees to work efficiently from any location.
Contact Center as a Service (CCaaS)
Evolve IP’s contact center solution is a fully unified omnichannel platform that integrates with PBX and Microsoft Teams. It offers a wide range of features including calls, text/SMS, email, webchat, workforce management, call recording with Voice AI, and advanced reporting. The solution ensures agents can deliver a superior customer experience by connecting them directly with customers and other employees across the organization. Key features include unified agent experience, workforce optimization, CRM integrations, IVR, surveys, and callbacks.
Key Features
- Real-Time Communication: Includes VoIP phones, business SMS, and AI conversational intelligence.
- File Sharing & Management: Enables secure and efficient file sharing and management.
- Document Management: Streamlines document handling and collaboration.
- Task & Project Management: Facilitates team collaboration and project management.
- Omnichannel Contact Center: Supports multiple communication channels such as calls, text/SMS, email, and webchat.
- Workforce Optimization: Provides tools for managing agent performance and optimizing workforce efficiency.
- Advanced Reporting and Data Warehouse: Offers comprehensive reporting features and a data warehouse for insights into call center operations.
- Integration with Microsoft Teams and Other Apps: Seamlessly integrates with Microsoft Teams, CISCO, VMware, Citrix, Zerto, VeeAM, and other business applications.
Benefits
- Flexible and Scalable Solutions: Allows businesses to scale their IT solutions according to their needs.
- Enhanced Productivity: Streamlines workflows, improves collaboration, and boosts productivity across global teams.
- Industry-Best Pricing: Offers competitive pricing plans for DaaS, UCaaS, and CCaaS solutions.
- Business Continuity: Ensures enterprise-grade business continuity with redundant, compliant cloud-based architecture.
- Remote Work Capabilities: Supports remote work with BYOD strategies and flexible deployment options.
- Security and Compliance: Provides robust security measures and compliance with industry standards.
Target Industries
Evolve IP’s solutions are tailored for various industries, including credit unions, financial services, healthcare, hospitality, and law firms, among others. Its versatile and secure cloud-based platform makes it an ideal choice for organizations seeking to enhance their communication, collaboration, and customer service capabilities.
In summary, Evolve IP offers a holistic cloud-based solution that combines unified communications, virtual desktops, and advanced contact center capabilities, making it an essential IT ally for the modern hybrid workforce.